Userlike and Kommunicate are AI customer support tools designed to deflect support tickets by providing automated assistance to customers. Both platforms offer a range of features to enhance customer service efficiency, though they cater to different pricing models and capabilities.
Userlike provides unlimited conversations across its various usage tiers, including Free, Team, Corporate, and Flex, with additional options like WhatsApp Campaigns and extra users available for specific fees. It includes analytics and insights and supports email lead capture, though it lacks a human handover feature and an AI email assistant. The pricing for Userlike varies from a free plan to $350 per month for the Corporate plan, with custom pricing for the Flex tier.
On the other hand, Kommunicate offers tiered pricing based on message volume, starting at $100 per month for the Lite plan, which includes 1,000 messages, and $200 per month for the Advanced plan with 5,000 messages, plus custom pricing for the Enterprise tier. Kommunicate supports human handover, analytics, insights, and email lead capture but does not feature an AI email assistant. The cost per 1,000 tickets/chats is $84, making it potentially more cost-effective for businesses with lower message volumes.
| Feature | Userlike | Kommunicate | My AskAI |
|---|---|---|---|
| Offers AI Customer Support Features? | Yes | Yes | Yes |
| Offers AI Features for Support Agents? | No | No | Yes |
| Price Plans | Free - $0/mo Team - $130/mo Corporate - $350/mo Flex - Custom WhatsApp Campaigns - $39.00/mo Additional users - $20.00/mo AI Automation Hub - Not specified | Lite - $100/mo Advanced - $200/mo Enterprise - Custom Pricing | Essentials - $60 Pro - $99 Enterprise - POA 30 day free trial on all plans (no card required) |
| AI Price Per 1,000 tickets/chats | POA | $84 | $99 |
| Usage Tiers | Free - Unlimited conversations Team - Unlimited conversations Corporate - Unlimited conversations Flex - Unlimited conversations | Lite - 1,000 messages Advanced - 5,000 messages Enterprise - Custom Pricing | Essentials - 200 conversations/mo Pro - 1,000 conversations/mo Enterprise - Unlimited $0.10 per conversation beyond limits |
| Human Handover | No | Yes | Yes |
| Conversation Analytics/Insights | Yes | Yes | Yes |
| AI Email Assistant | No | No | Yes |
| Email Lead Capture | Yes | Yes | Yes |
| Pricing Page | Userlike pricing page | Kommunicate pricing page | My AskAI pricing page |
| Content Limits | Not provided | Lite - not specified Advanced - not specified Enterprise - Custom Pricing | Essentials - Unlimited webpages & documents Pro - Unlimited webpages & documents Enterprise - Unlimited webpages & documents Updated automatically |
| Number of Chatbots/Agents | Not provided | Lite - not specified Advanced - not specified Enterprise - Custom Pricing | Essentials - 1 (2 modes: public and private) Pro - 1 (2 modes: public and private) Enterprise - Unlimited |
| Hosted Help Centre | No | No | No |
| Chatbot Flow Builder | Yes | Yes | No |
| Integrations (Content/Knowledge) | FAQ documents Customer service transcripts Product documentation Previous chat histories Integrated knowledge bases | Web scraping FAQs Documents (PDF, Excel, Word) Existing customer interactions Zendesk Helpscout Salesforce | Websites Files (PDF, Docx, txt, CSV, pptx, mp3, mp4 (audio), xlsx) Google Drive Notion Confluence SharePoint Gitbook OneDrive Dropbox Zendesk Intercom Salesforce |
| Integrations (End Users) | Website chat Facebook Messenger SMS Threema Telegram Instagram (coming soon) | https://www.kommunicate.io/integrations | Website Zendesk (app) Intercom (app) HubSpot (app) Slack (app) Teams (app) Zapier Tidio LiveChat Crisp SalesIQ (Zoho) Tawk Freshchat WhatsApp (via Intercom/Zendesk) Instagram (via Intercom/Zendesk) Messenger (via Intercom/Zendesk) X/Twitter (via Intercom/Zendesk) |
| GDPR Compliant | Yes | Yes | Yes |
| SOC-2 Compliant | No | No | No |
| Support | Free - GPT-4 Team - GPT-4 Corporate - GPT-4 Flex - Professional onboarding, dedicated account manager | Lite - Email, Knowledge base, Live chat Advanced - Email, Knowledge base, Live chat Enterprise - Email, Knowledge base, Live chat, Phone, Personalized onboarding, Product training, Dedicated account manager | Essentials - Web, email Pro - Priority web, email, video Enterprise - Slack, Success manager |
| AI Models Available | Free - not specified Team - not specified Corporate - GPT-4 Flex - GPT-4 | GPT-4o | Essentials - GPT-4o Pro - GPT-4o Enterprise - GPT-4o/Claude/Gemini |
| API Access | Yes | Yes | Yes |
Userlike, Kommunicate, and My AskAI are AI customer support tools designed to deflect support tickets and enhance customer service experiences. These platforms offer various features, pricing plans, and capabilities that cater to different business needs.
All three platforms—Userlike, Kommunicate, and My AskAI—offer AI customer support features. However, My AskAI stands out by also providing AI features specifically designed for support agents, a capability not present in Userlike or Kommunicate.
Userlike offers multiple pricing tiers, ranging from a free plan to a custom-priced Flex plan. Additional costs include WhatsApp campaigns and extra users. Kommunicate's pricing starts at $100 per month for the Lite plan and goes up to custom pricing for the Enterprise plan. My AskAI offers more competitive pricing, starting at $60 per month for the Essentials plan and providing a 30-day free trial on all plans without requiring a credit card.
For AI pricing per 1,000 tickets or chats, Kommunicate charges $84, while My AskAI charges $99. Userlike's pricing for this feature is not specified and is provided on a per-quote basis (POA).
Userlike offers unlimited conversations across all its plans. In contrast, Kommunicate's Lite and Advanced plans come with message limits, and only the Enterprise plan offers custom pricing. My AskAI's Essentials plan allows for 200 conversations per month, with the Pro plan offering 1,000 conversations and the Enterprise plan providing unlimited conversations. Additional conversations are charged at $0.10 each.
Human handover is supported by both Kommunicate and My AskAI, but not by Userlike. This feature allows seamless transition from AI to human agents when necessary.
All three platforms—Userlike, Kommunicate, and My AskAI—provide conversation analytics and insights, enabling businesses to monitor and improve their customer interactions.
My AskAI is unique in offering an AI email assistant, a feature not available with Userlike or Kommunicate. This assistant can help automate and streamline email responses.
All three platforms support email lead capture, ensuring that potential customer information is collected and managed effectively.
Userlike does not specify content limits. Kommunicate's content limits are also not clearly defined for its Lite and Advanced plans. My AskAI offers unlimited webpages and documents across all its plans, with automatic updates.
Userlike and Kommunicate do not specify the number of chatbots or agents allowed. My AskAI's Essentials and Pro plans support one chatbot with two modes (public and private), while the Enterprise plan offers unlimited chatbots.
None of the three platforms offer a hosted help center.
Userlike and Kommunicate both offer a chatbot flow builder, but My AskAI does not include this feature.
Userlike integrates with FAQ documents, customer service transcripts, and previous chat histories. Kommunicate supports web scraping, FAQs, and various document types, along with integrations with Zendesk, Helpscout, and Salesforce. My AskAI offers extensive integrations, including websites, multiple file types, Google Drive, Notion, Confluence, SharePoint, Gitbook, OneDrive, Dropbox, Zendesk, Intercom, and Salesforce.
Userlike integrates with multiple messaging platforms such as WhatsApp, Facebook Messenger, SMS, and more. Kommunicate's integrations are detailed on their website. My AskAI offers a wide range of integrations, including website chat, Zendesk, Intercom, HubSpot, Slack, Teams, and more.
All three platforms are GDPR compliant, but none are SOC-2 compliant. Userlike provides GPT-4 support across its plans, while Kommunicate offers email, knowledge base, and live chat support, with additional support for E
