AI customer support features comparison: Userlike vs Helpkit
Userlike and Helpkit are AI customer support tools designed to deflect support tickets and enhance customer service efficiency. Userlike offers various pricing plans, including a free tier and paid tiers such as Team, Corporate, and Flex, with prices ranging from $0 to custom pricing for the Flex plan. It supports unlimited conversations across all tiers and includes features like email lead capture and analytics/insights. However, it does not offer human handover or an AI email assistant. Additional services like WhatsApp Campaigns and extra users come at additional costs.
Helpkit, on the other hand, provides a more straightforward pricing model with a cost of $49 per 1,000 tickets/chats. It offers three main pricing plans: Starter, Business, and Professional, with monthly fees ranging from $19 to $79. Similar to Userlike, Helpkit includes features such as email lead capture and analytics/insights but lacks human handover and an AI email assistant. Additionally, Helpkit offers an AI Chatbot service for $49 per month. This positions Helpkit as a potentially more cost-effective solution, particularly for businesses with lower ticket volumes.
Full breakdown: All available features and pricing
| Feature | Userlike | Helpkit | My AskAI |
|---|---|---|---|
| Offers AI Customer Support Features? | Yes | Yes | Yes |
| Offers AI Features for Support Agents? | No | No | Yes |
| Price Plans | Free - $0/mo Team - $130/mo Corporate - $350/mo Flex - Custom WhatsApp Campaigns - $39.00/mo Additional users - $20.00/mo AI Automation Hub - Not specified |
Starter - $19/mo Business - $39/mo Professional - $79/mo HelpKit AI Chatbot - $49/mo |
Essentials - $60 Pro - $99 Enterprise - POA 30 day free trial on all plans (no card required) |
| AI Price Per 1,000 tickets/chats | POA | $49 | $99 |
| Usage Tiers | Free - Unlimited conversations Team - Unlimited conversations Corporate - Unlimited conversations Flex - Unlimited conversations |
Not provided | Essentials - 200 conversations/mo Pro - 1,000 conversations/mo Enterprise - Unlimited $0.10 per conversation beyond limits |
| Human Handover | No | No | Yes |
| Conversation Analytics/Insights | Yes | Yes | Yes |
| AI Email Assistant | No | No | Yes |
| Email Lead Capture | Yes | Yes | Yes |
| Pricing Page | Userlike pricing page | Helpkit pricing page | My AskAI pricing page |
| Content Limits | Not provided | Not provided | Essentials - Unlimited webpages & documents Pro - Unlimited webpages & documents Enterprise - Unlimited webpages & documents Updated automatically |
| Number of Chatbots/Agents | Not provided | Not provided | Essentials - 1 (2 modes: public and private) Pro - 1 (2 modes: public and private) Enterprise - Unlimited |
| Hosted Help Centre | No | Yes | No |
| Chatbot Flow Builder | Yes | No | No |
| Integrations (Content/Knowledge) | FAQ documents Customer service transcripts Product documentation Previous chat histories Integrated knowledge bases |
Notion | Websites Files (PDF, Docx, txt, CSV, pptx, mp3, mp4 (audio), xlsx) Google Drive Notion Confluence SharePoint Gitbook OneDrive Dropbox Zendesk Intercom Salesforce |
| Integrations (End Users) | Website chat Facebook Messenger SMS Threema Telegram Instagram (coming soon) |
Website | Website Zendesk (app) Intercom (app) HubSpot (app) Slack (app) Teams (app) Zapier Tidio LiveChat Crisp SalesIQ (Zoho) Tawk Freshchat WhatsApp (via Intercom/Zendesk) Instagram (via Intercom/Zendesk) Messenger (via Intercom/Zendesk) X/Twitter (via Intercom/Zendesk) |
| GDPR Compliant | Yes | Yes | Yes |
| SOC-2 Compliant | No | No | No |
| Support | Free - GPT-4 Team - GPT-4 Corporate - GPT-4 Flex - Professional onboarding, dedicated account manager |
Not provided | Essentials - Web, email Pro - Priority web, email, video Enterprise - Slack, Success manager |
| AI Models Available | Free - not specified Team - not specified Corporate - GPT-4 Flex - GPT-4 |
GPT-4 | Essentials - GPT-4o Pro - GPT-4o Enterprise - GPT-4o/Claude/Gemini |
| API Access | Yes | No | Yes |
Introduction
Userlike, Helpkit, and My AskAI are all AI customer support tools designed to deflect support tickets and enhance customer service efficiency. Each platform offers unique features, pricing plans, and capabilities that cater to different business needs.
AI Customer Support Features
All three platforms—Userlike, Helpkit, and My AskAI—offer AI customer support features. However, My AskAI distinguishes itself by also offering AI features specifically designed for support agents, which is not available in Userlike and Helpkit.
Pricing Plans
Userlike offers a range of pricing plans starting from a free tier to more advanced options like Team ($130/mo), Corporate ($350/mo), and Flex (custom pricing). Additional charges apply for WhatsApp campaigns and extra users. Helpkit's plans range from $19/mo for the Starter plan to $79/mo for the Professional plan, with an additional $49/mo for the HelpKit AI Chatbot. My AskAI offers three tiers: Essentials ($60), Pro ($99), and Enterprise (price on application), with a 30-day free trial on all plans without requiring a credit card.
AI Pricing Per 1,000 Tickets/Chats
When it comes to AI pricing per 1,000 tickets or chats, Helpkit charges $49, while My AskAI charges $99. Userlike's pricing for this feature is not specified and is provided upon request.
Usage Tiers
Userlike offers unlimited conversations across all its pricing plans. Helpkit does not provide specific details on usage tiers. My AskAI's Essentials plan includes 200 conversations per month, the Pro plan includes 1,000 conversations per month, and the Enterprise plan offers unlimited conversations. Additional conversations are priced at $0.10 each beyond the plan limits.
Human Handover
One significant advantage of My AskAI is its human handover feature, which is not available in either Userlike or Helpkit. This allows for seamless transition from AI to human agents when necessary.
Conversation Analytics/Insights
All three platforms provide conversation analytics and insights, helping businesses to monitor and improve their customer support interactions.
AI Email Assistant
My AskAI offers an AI email assistant, a feature not available in either Userlike or Helpkit. This can help automate email responses and improve efficiency.
Email Lead Capture
All three platforms—Userlike, Helpkit, and My AskAI—offer email lead capture capabilities, enabling businesses to gather potential customer information effectively.
Content Limits
Userlike and Helpkit do not provide specific details on content limits. My AskAI, however, offers unlimited webpages and documents across all its plans, with automatic updates.
Number of Chatbots/Agents
Userlike and Helpkit do not specify the number of chatbots or agents. My AskAI offers one chatbot with two modes (public and private) in its Essentials and Pro plans, and unlimited chatbots in the Enterprise plan.
Hosted Help Centre
Helpkit offers a hosted help center, a feature not available in either Userlike or My AskAI.
Chatbot Flow Builder
Userlike includes a chatbot flow builder, while Helpkit and My AskAI do not offer this feature.
Integrations (Content/Knowledge)
Userlike integrates with FAQ documents, customer service transcripts, product documentation, and previous chat histories. Helpkit integrates with Notion. My AskAI offers extensive integrations with various platforms including websites, files, Google Drive, Notion, Confluence, SharePoint, Gitbook, OneDrive, Dropbox, Zendesk, Intercom, and Salesforce.
Integrations (End Users)
Userlike supports multiple channels like website chat, WhatsApp, Facebook Messenger, SMS, Threema, Telegram, and Instagram (coming soon). Helpkit is limited to website integration. My AskAI provides a broad range of integrations including website, Zendesk, Intercom, HubSpot, Slack, Teams, Zapier, Tidio, LiveChat, Crisp, SalesIQ (Zoho), Tawk, Freshchat, WhatsApp (via Intercom/Zendesk), Instagram (via Intercom/Zendesk), Messenger (via Intercom/Zendesk), and X/Twitter (via Intercom/Zendesk).
Compliance
All three platforms are GDPR compliant, but none are SOC-2 compliant.
Support
Userlike provides GPT-4 support across its plans, with professional onboarding and a dedicated account manager for the Flex plan. Helpkit does not specify its support options. My AskAI offers web and email support for the Essentials plan, priority web, email, and video support for the Pro plan, and Slack and a success manager for the Enterprise plan.
AI Models Available
Userlike offers GPT-4 for its Corporate and Flex plans but does not specify the models for its free and Team plans. Helpkit uses GPT-4. My AskAI provides GPT-4o for its Essentials and Pro plans, and offers GPT-4o, Claude, and Gemini for its Enterprise plan.
API Access
Both Userlike and My AskAI offer API access, whereas Helpkit does not provide this feature.
Conclusion
In summary, while all three platforms offer robust AI customer support features, My AskAI stands out with its additional AI features for support agents, human handover capability, extensive integrations, and comprehensive support options. This makes it a versatile choice for businesses looking to enhance their customer support operations.
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