Userlike and HappyChat AI are both AI customer support tools designed to deflect support tickets and enhance customer service efficiency. Userlike offers multiple pricing plans, including Free, Team, Corporate, and Flex, with unlimited conversations across all tiers. Additional costs may apply for WhatsApp campaigns and extra users. Although Userlike does not provide human handover or an AI email assistant, it includes analytics/insights and email lead capture functionalities. Pricing for Userlike's AI Automation Hub is not specified, and the overall cost structure is tailored to individual needs (Price On Application).
In contrast, HappyChat AI provides a more straightforward pricing model with a clear cost of $24 per 1,000 tickets/chats. Its usage tiers range from Free (50 messages per month) to an Enterprise Plan (50,000 messages per month). Like Userlike, HappyChat AI does not support human handover or an AI email assistant but includes analytics/insights and email lead capture. HappyChat AI's pricing plans are more granular, starting at $0 per month for the Free plan and scaling up to $399 per month for the Enterprise Plan, offering a scalable solution based on message volume.
| Feature | Userlike | HappyChat AI | My AskAI |
|---|---|---|---|
| Offers AI Customer Support Features? | Yes | Yes | Yes |
| Offers AI Features for Support Agents? | No | TBC | Yes |
| Price Plans | Free - $0/mo Team - $130/mo Corporate - $350/mo Flex - Custom WhatsApp Campaigns - $39.00/mo Additional users - $20.00/mo AI Automation Hub - Not specified | Free - $0/mo Starter - $19/mo Growth - $49/mo Pro - $99/mo Enterprise Plan - $399/mo | Essentials - $60 Pro - $99 Enterprise - POA 30 day free trial on all plans (no card required) |
| AI Price Per 1,000 tickets/chats | POA | $24 | $99 |
| Usage Tiers | Free - Unlimited conversations Team - Unlimited conversations Corporate - Unlimited conversations Flex - Unlimited conversations | Free - 50 Messages/mo Starter - 2K Messages/mo Growth - 5K Messages/mo Pro - 10K Messages/mo Enterprise Plan - 50K Messages/mo | Essentials - 200 conversations/mo Pro - 1,000 conversations/mo Enterprise - Unlimited $0.10 per conversation beyond limits |
| Human Handover | No | No | Yes |
| Conversation Analytics/Insights | Yes | Yes | Yes |
| AI Email Assistant | No | No | Yes |
| Email Lead Capture | Yes | Yes | Yes |
| Pricing Page | Userlike pricing page | HappyChat AI pricing page | My AskAI pricing page |
| Content Limits | Not provided | Free - 20 Source Pages Starter - 500 Source Pages Growth - 1.5K Source Pages Pro - 3K Source Pages Enterprise Plan - 10K Source Pages | Essentials - Unlimited webpages & documents Pro - Unlimited webpages & documents Enterprise - Unlimited webpages & documents Updated automatically |
| Number of Chatbots/Agents | Not provided | Free - 1 Chatbot Starter - 5 Chatbots Growth - 10 Chatbots Pro - 30 Chatbots Enterprise Plan - 50 Chatbots | Essentials - 1 (2 modes: public and private) Pro - 1 (2 modes: public and private) Enterprise - Unlimited |
| Hosted Help Centre | No | No | No |
| Chatbot Flow Builder | Yes | No | No |
| Integrations (Content/Knowledge) | FAQ documents Customer service transcripts Product documentation Previous chat histories Integrated knowledge bases | Websites Files (PDF, DOCX) sitemaps Providing Q&A | Websites Files (PDF, Docx, txt, CSV, pptx, mp3, mp4 (audio), xlsx) Google Drive Notion Confluence SharePoint Gitbook OneDrive Dropbox Zendesk Intercom Salesforce |
| Integrations (End Users) | Website chat Facebook Messenger SMS Threema Telegram Instagram (coming soon) | Wordpress Webflow Shopify Wix Messenger (coming soon) Telegram (coming soon) Slack (coming soon) | Website Zendesk (app) Intercom (app) HubSpot (app) Slack (app) Teams (app) Zapier Tidio LiveChat Crisp SalesIQ (Zoho) Tawk Freshchat WhatsApp (via Intercom/Zendesk) Instagram (via Intercom/Zendesk) Messenger (via Intercom/Zendesk) X/Twitter (via Intercom/Zendesk) |
| GDPR Compliant | Yes | Yes | Yes |
| SOC-2 Compliant | No | Yes | No |
| Support | Free - GPT-4 Team - GPT-4 Corporate - GPT-4 Flex - Professional onboarding, dedicated account manager | Free - chat Starter - chat, email Growth - chat, email Pro - chat, email, priority support Enterprise Plan - chat, email, priority support, account manager | Essentials - Web, email Pro - Priority web, email, video Enterprise - Slack, Success manager |
| AI Models Available | Free - not specified Team - not specified Corporate - GPT-4 Flex - GPT-4 | Free - GPT-3 Starter - GPT-3 Growth - GPT-3 Pro - GPT-3/GPT-4 Enterprise Plan - GPT-3/GPT-4 | Essentials - GPT-4o Pro - GPT-4o Enterprise - GPT-4o/Claude/Gemini |
| API Access | Yes | Yes | Yes |
Userlike, HappyChat AI, and My AskAI are all AI customer support tools designed to deflect support tickets through automated responses and intelligent customer interactions. Each platform offers unique features, pricing plans, and capabilities to cater to different business needs.
All three platforms—Userlike, HappyChat AI, and My AskAI—offer AI customer support features. However, only My AskAI extends its AI capabilities to support agents, providing a more comprehensive solution for internal and external communication.
Userlike offers a range of pricing plans from a free tier to a custom Flex plan, with additional charges for WhatsApp campaigns and extra users. HappyChat AI's pricing starts with a free plan and scales up to an Enterprise plan, with a clear breakdown of features and usage limits. My AskAI offers three main plans—Essentials, Pro, and Enterprise—with a 30-day free trial available for all tiers, which can be an attractive option for businesses wanting to test the service without upfront costs.
The cost per 1,000 tickets/chats varies significantly among the platforms. Userlike's pricing is not specified and is provided upon request. HappyChat AI charges $24 per 1,000 messages, while My AskAI charges $99 per 1,000 conversations. While My AskAI appears more expensive, it offers additional AI features for support agents and other advanced functionalities.
Userlike offers unlimited conversations across all its plans, making it a potentially cost-effective solution for high-volume users. HappyChat AI has tiered usage limits ranging from 50 messages per month on the free plan to 50,000 messages per month on the Enterprise plan. My AskAI provides 200 conversations per month on the Essentials plan, scaling up to unlimited conversations on the Enterprise plan, with additional conversations charged at $0.10 each.
Only My AskAI supports human handover, allowing seamless transition from AI to human agents. This feature can be crucial for handling complex queries that AI alone cannot resolve.
All three platforms—Userlike, HappyChat AI, and My AskAI—offer conversation analytics and insights, helping businesses understand customer interactions and improve service quality.
My AskAI stands out by offering an AI email assistant, a feature not available in Userlike or HappyChat AI. This can significantly enhance productivity by automating email responses and lead generation.
All platforms support email lead capture, ensuring businesses can gather potential customer information effectively.
My AskAI offers unlimited content limits across all its plans, automatically updating the content. HappyChat AI imposes limits based on the plan, ranging from 20 to 10,000 source pages. Userlike does not specify content limits.
My AskAI allows one chatbot with two modes (public and private) on lower plans and unlimited chatbots on the Enterprise plan. HappyChat AI offers varying numbers of chatbots based on the plan, from one on the free plan to 50 on the Enterprise plan. Userlike does not specify the number of chatbots or agents.
None of the platforms offer a hosted help center.
Userlike includes a chatbot flow builder, while HappyChat AI and My AskAI do not offer this feature.
My AskAI integrates with a wide range of content and knowledge sources, including websites, various file types, and multiple cloud storage services. HappyChat AI supports websites and files but has fewer integration options. Userlike integrates with FAQ documents, customer service transcripts, and other product documentation.
All platforms offer extensive integrations for end-user interactions. My AskAI supports a variety of platforms, including Zendesk, Intercom, Slack, and more. HappyChat AI integrates with popular website builders and messaging apps, while Userlike focuses on website chat and several messaging platforms.
All three platforms are GDPR compliant. HappyChat AI is also SOC-2 compliant. Support options vary, with My AskAI offering priority support and a success manager on higher plans, while Userlike and HappyChat AI provide different levels of support based on the plan.
Userlike and HappyChat AI offer various AI models, including GPT-4 for higher-tier plans. My AskAI provides advanced models like GPT-4o, Claude, and Gemini, offering a broader range of capabilities.
All three platforms provide API access, allowing businesses to integrate their services with other applications and customize their workflows.
Userlike, HappyChat AI, and My AskAI each offer unique features and pricing structures. My AskAI stands out with its AI support for agents, AI email assistant, and extensive integration options, making it a robust choice for businesses looking for comprehensive AI customer support solutions.
