AI customer support features comparison: Userlike vs CustomGPT

AI Customer Support Tools Comparison

Overview

Userlike, CustomGPT, and My AskAI are AI-driven customer support tools designed to deflect support tickets and streamline customer interactions. Each platform offers a unique set of features, pricing plans, and capabilities tailored to different business needs.

AI Customer Support Features

All three platforms—Userlike, CustomGPT, and My AskAI—offer comprehensive AI customer support features. This includes chatbots and automated responses designed to handle common customer inquiries, reducing the burden on human support agents.

AI Features for Support Agents

My AskAI stands out by offering AI features specifically designed to assist support agents, a capability not present in Userlike and CustomGPT. This can significantly enhance the efficiency and effectiveness of human agents by providing AI-driven insights and suggestions.

Pricing Plans

Userlike offers a range of pricing plans from a free tier to a custom enterprise solution, with additional costs for WhatsApp campaigns and extra users. CustomGPT's pricing starts at $99 per month for the Standard plan, scaling up to $499 per month for the Premium plan, with custom pricing for enterprise needs. My AskAI provides more competitive pricing, starting at $60 per month for the Essentials plan and $99 for the Pro plan, with enterprise pricing available upon request. Additionally, My AskAI offers a 30-day free trial on all plans without requiring a credit card.

AI Price Per 1,000 Tickets/Chats

The cost per 1,000 tickets or chats is significantly lower with My AskAI at $99, compared to CustomGPT's $250. Userlike's pricing for this metric is provided on request (POA), making it less transparent.

Usage Tiers

Userlike offers unlimited conversations across all its plans, whereas CustomGPT limits the number of GPT-4 queries based on the plan. My AskAI provides 200 conversations per month on the Essentials plan and 1,000 on the Pro plan, with unlimited conversations available for enterprise customers. Additional conversations are priced at $0.10 each.

Human Handover

Only My AskAI supports human handover, allowing seamless transition from AI to human agents when necessary. This feature is absent in both Userlike and CustomGPT.

Conversation Analytics/Insights

All three platforms provide conversation analytics and insights, helping businesses understand and improve customer interactions.

AI Email Assistant

My AskAI uniquely offers an AI email assistant, enhancing its utility by automating email responses. This feature is not available in Userlike or CustomGPT.

Email Lead Capture

All three platforms support email lead capture, aiding in the collection and management of potential customer information.

Content Limits

CustomGPT has specified content storage limits depending on the plan, whereas My AskAI offers unlimited storage for webpages and documents across all plans. Userlike does not provide information on content limits.

Number of Chatbots/Agents

CustomGPT allows for multiple custom chatbots depending on the plan, whereas My AskAI offers one chatbot with two modes on the Essentials and Pro plans, and unlimited chatbots for enterprise customers. Userlike does not specify the number of chatbots or agents.

Hosted Help Centre

None of the platforms offer a hosted help center as part of their services.

Chatbot Flow Builder

Userlike includes a chatbot flow builder, a feature not available in CustomGPT or My AskAI.

Integrations (Content/Knowledge)

Userlike integrates with various customer service documents and histories. CustomGPT supports a wide range of content sources, including websites, helpdesks, and various file formats. My AskAI also supports extensive integrations, including websites, multiple file types, and popular platforms like Google Drive, Notion, and Salesforce.

Integrations (End Users)

Userlike offers integrations with popular messaging platforms such as WhatsApp, Facebook Messenger, and Telegram. CustomGPT provides private and public share links, embed widgets, and integrations with platforms like Slack and WordPress. My AskAI supports a broad range of integrations, including website chat, Zendesk, Intercom, Slack, and various CRM and messaging platforms.

Compliance and Support

All three platforms are GDPR compliant, but none are SOC-2 compliant. Support varies, with My AskAI offering different levels of support based on the plan, including web, email, and Slack support for enterprise customers. CustomGPT provides helpdesk support and prioritized engineering support for premium and enterprise plans. Userlike offers GPT-4 support with professional onboarding for higher-tier plans.

AI Models Available

Userlike and CustomGPT predominantly use GPT-4 for their AI models. My AskAI offers a variety of AI models, including GPT-4o, Claude, and Gemini, providing more flexibility in choosing the most suitable AI for specific needs.

API Access

All three platforms provide API access, allowing for custom integrations and extended functionality.

Conclusion

In summary, while all three platforms offer robust AI customer support features, My AskAI distinguishes itself with additional capabilities for support agents, competitive pricing, and a broader range of integrations. These factors position My AskAI as a versatile and cost-effective solution in the AI customer support market.