Userlike and CustomGPT are AI customer support tools designed to deflect support tickets and streamline customer service operations. Userlike offers a variety of usage tiers, including Free, Team, Corporate, and Flex, all of which provide unlimited conversations. Pricing plans range from $0 per month for the Free tier to $350 per month for the Corporate tier, with additional costs for features like WhatsApp Campaigns and extra users. Userlike includes analytics and insights, along with email lead capture capabilities, but does not offer a human handover or AI email assistant.
In comparison, CustomGPT provides three usage tiers: Standard, Premium, and Enterprise, with pricing starting at $99 per month for the Standard plan and $499 per month for the Premium plan. CustomGPT charges $250 per 1,000 tickets or chats and includes analytics and insights, as well as email lead capture features. Similar to Userlike, CustomGPT does not support human handover or an AI email assistant. Both platforms aim to enhance customer support efficiency, but they differ in their pricing structures and the specifics of their offered plans.
| Feature | Userlike | CustomGPT | My AskAI |
|---|---|---|---|
| Offers AI Customer Support Features? | Yes | Yes | Yes |
| Offers AI Features for Support Agents? | No | No | Yes |
| Price Plans | Free - $0/mo Team - $130/mo Corporate - $350/mo Flex - Custom WhatsApp Campaigns - $39.00/mo Additional users - $20.00/mo AI Automation Hub - Not specified | Standard - $99/mo Premium - $499/mo Enterprise - Custom | Essentials - $60 Pro - $99 Enterprise - POA 30 day free trial on all plans (no card required) |
| AI Price Per 1,000 tickets/chats | POA | $250 | $99 |
| Usage Tiers | Free - Unlimited conversations Team - Unlimited conversations Corporate - Unlimited conversations Flex - Unlimited conversations | Standard - 1000 GPT-4 queries/mo Premium - 5000 GPT-4 queries/mo Enterprise - Custom | Essentials - 200 conversations/mo Pro - 1,000 conversations/mo Enterprise - Unlimited $0.10 per conversation beyond limits |
| Human Handover | No | No | Yes |
| Conversation Analytics/Insights | Yes | Yes | Yes |
| AI Email Assistant | No | No | Yes |
| Email Lead Capture | Yes | Yes | Yes |
| Pricing Page | Userlike pricing page | CustomGPT pricing page | My AskAI pricing page |
| Content Limits | Not provided | Standard - 60 million words stored Premium - 300 million words stored Enterprise - Custom | Essentials - Unlimited webpages & documents Pro - Unlimited webpages & documents Enterprise - Unlimited webpages & documents Updated automatically |
| Number of Chatbots/Agents | Not provided | Standard - 10 custom chatbots Premium - 100 custom chatbots Enterprise - Custom | Essentials - 1 (2 modes: public and private) Pro - 1 (2 modes: public and private) Enterprise - Unlimited |
| Hosted Help Centre | No | No | No |
| Chatbot Flow Builder | Yes | No | No |
| Integrations (Content/Knowledge) | FAQ documents Customer service transcripts Product documentation Previous chat histories Integrated knowledge bases | Websites Helpdesks Knowledge bases Public web content Files (pdf, 1400+ document formats) YouTube Videos, Audio Files/Podcasts/Voice Recordings Metadata Configuration | Websites Files (PDF, Docx, txt, CSV, pptx, mp3, mp4 (audio), xlsx) Google Drive Notion Confluence SharePoint Gitbook OneDrive Dropbox Zendesk Intercom Salesforce |
| Integrations (End Users) | Website chat Facebook Messenger SMS Threema Telegram Instagram (coming soon) | Private and public share link Embed widget Live Chat widget Search Generative Experience Zapier Slack WordPress Shopify Wix Twilio | Website Zendesk (app) Intercom (app) HubSpot (app) Slack (app) Teams (app) Zapier Tidio LiveChat Crisp SalesIQ (Zoho) Tawk Freshchat WhatsApp (via Intercom/Zendesk) Instagram (via Intercom/Zendesk) Messenger (via Intercom/Zendesk) X/Twitter (via Intercom/Zendesk) |
| GDPR Compliant | Yes | Yes | Yes |
| SOC-2 Compliant | No | No | No |
| Support | Free - GPT-4 Team - GPT-4 Corporate - GPT-4 Flex - Professional onboarding, dedicated account manager | Standard - Helpdesk support, Self service Premium - Helpdesk support, Self service Enterprise - Tailored onboarding, Dedicated account manager, Call and email support, Prioritized engineering support, AI Assessment, Solutions brainstorming | Essentials - Web, email Pro - Priority web, email, video Enterprise - Slack, Success manager |
| AI Models Available | Free - not specified Team - not specified Corporate - GPT-4 Flex - GPT-4 | Standard - GPT-4 Premium - GPT-4 Enterprise - GPT-4 | Essentials - GPT-4o Pro - GPT-4o Enterprise - GPT-4o/Claude/Gemini |
| API Access | Yes | Yes | Yes |
Userlike,CustomGPT, andMy AskAIare AI-driven customer support tools designed to deflect support tickets and streamline customer interactions. Each platform offers a unique set of features, pricing plans, and capabilities tailored to different business needs.
All three platforms—Userlike, CustomGPT, and My AskAI—offer comprehensive AI customer support features. This includes chatbots and automated responses designed to handle common customer inquiries, reducing the burden on human support agents.
My AskAI stands out by offering AI features specifically designed to assist support agents, a capability not present in Userlike and CustomGPT. This can significantly enhance the efficiency and effectiveness of human agents by providing AI-driven insights and suggestions.
Userlike offers a range of pricing plans from a free tier to a custom enterprise solution, with additional costs for WhatsApp campaigns and extra users. CustomGPT's pricing starts at $99 per month for the Standard plan, scaling up to $499 per month for the Premium plan, with custom pricing for enterprise needs. My AskAI provides more competitive pricing, starting at $60 per month for the Essentials plan and $99 for the Pro plan, with enterprise pricing available upon request. Additionally, My AskAI offers a 30-day free trial on all plans without requiring a credit card.
The cost per 1,000 tickets or chats is significantly lower with My AskAI at $99, compared to CustomGPT's $250. Userlike's pricing for this metric is provided on request (POA), making it less transparent.
Userlike offers unlimited conversations across all its plans, whereas CustomGPT limits the number of GPT-4 queries based on the plan. My AskAI provides 200 conversations per month on the Essentials plan and 1,000 on the Pro plan, with unlimited conversations available for enterprise customers. Additional conversations are priced at $0.10 each.
Only My AskAI supports human handover, allowing seamless transition from AI to human agents when necessary. This feature is absent in both Userlike and CustomGPT.
All three platforms provide conversation analytics and insights, helping businesses understand and improve customer interactions.
My AskAI uniquely offers an AI email assistant, enhancing its utility by automating email responses. This feature is not available in Userlike or CustomGPT.
All three platforms support email lead capture, aiding in the collection and management of potential customer information.
CustomGPT has specified content storage limits depending on the plan, whereas My AskAI offers unlimited storage for webpages and documents across all plans. Userlike does not provide information on content limits.
CustomGPT allows for multiple custom chatbots depending on the plan, whereas My AskAI offers one chatbot with two modes on the Essentials and Pro plans, and unlimited chatbots for enterprise customers. Userlike does not specify the number of chatbots or agents.
None of the platforms offer a hosted help center as part of their services.
Userlike includes a chatbot flow builder, a feature not available in CustomGPT or My AskAI.
Userlike integrates with various customer service documents and histories. CustomGPT supports a wide range of content sources, including websites, helpdesks, and various file formats. My AskAI also supports extensive integrations, including websites, multiple file types, and popular platforms like Google Drive, Notion, and Salesforce.
Userlike offers integrations with popu
