AI customer support features comparison: Userlike vs Customerly

Introduction

Userlike, Customerly, and My AskAI are AI customer support tools designed to deflect support tickets and enhance customer service efficiency. Each offers a range of features, pricing plans, and integrations to cater to different business needs. This summary provides an objective comparison of these three platforms.

AI Customer Support Features

All three platforms—Userlike, Customerly, and My AskAI—offer AI customer support features, helping businesses automate responses and improve customer interactions. However, My AskAI stands out by also offering AI features specifically designed for support agents, which Userlike and Customerly do not.

Pricing Plans

Userlike's pricing ranges from a free plan to custom pricing, with additional costs for WhatsApp campaigns and extra users. Customerly offers four tiers, starting at $9 per month and going up to $299 per month. My AskAI's pricing starts at $60 per month for the Essentials plan, with a 30-day free trial available for all plans, which does not require a credit card.

AI Price Per 1,000 Tickets/Chats

The cost for handling 1,000 tickets or chats varies significantly. Userlike's pricing is available on request, Customerly charges $300, while My AskAI offers a more competitive rate at $99.

Usage Tiers

Userlike provides unlimited conversations across all its plans. Customerly uses a usage-based billing system for all but its Essential plan. My AskAI offers 200 conversations per month in its Essentials plan, 1,000 in Pro, and unlimited in its Enterprise plan, with an additional $0.10 charge per conversation beyond these limits.

Human Handover

Human handover is supported by Customerly and My AskAI, allowing seamless transition from AI to human agents. Userlike does not offer this feature.

Conversation Analytics/Insights

All three platforms include conversation analytics and insights, enabling businesses to monitor and optimize their customer interactions.

AI Email Assistant

Customerly and My AskAI both offer AI email assistants, whereas Userlike does not provide this feature.

Email Lead Capture

All three platforms support email lead capture, helping businesses collect and manage customer leads efficiently.

Content Limits

Customerly imposes content limits based on the plan, ranging from 1,000 to 50,000 interactions. My AskAI offers unlimited webpages and documents across all plans, with automatic updates, providing more flexibility compared to Customerly.

Number of Chatbots/Agents

Userlike and Customerly do not specify the number of chatbots or agents. My AskAI offers one chatbot in Essentials and Pro plans, with two modes (public and private), and unlimited chatbots in the Enterprise plan.

Hosted Help Centre

Customerly is the only platform that offers a hosted help center, which is not available in Userlike and My AskAI.

Chatbot Flow Builder

Userlike and Customerly include a chatbot flow builder, while My AskAI does not offer this feature.

Integrations (Content/Knowledge)

Userlike integrates with various content sources like FAQ documents and customer service transcripts. Customerly integrates with a help center. My AskAI supports a wide range of integrations, including websites, various file types, and platforms like Google Drive, Notion, and Salesforce, offering more comprehensive content integration options.

Integrations (End Users)

Userlike integrates with multiple messaging platforms, including WhatsApp and Facebook Messenger. Customerly supports integrations with tools like Wordpress and Google Analytics. My AskAI provides extensive integrations with platforms like Zendesk, Intercom, HubSpot, and Slack, among others, catering to a broader range of user needs.

Compliance and Support

All three platforms are GDPR compliant. None of them are SOC-2 compliant. In terms of support, My AskAI offers tiered support options, including web, email, video, and a dedicated success manager for Enterprise plans. Userlike and Customerly's support details are less specified.

AI Models Available

Userlike and Customerly use unspecified AI models and GPT-4 respectively. My AskAI offers GPT-4o in Essentials and Pro plans, and a choice among GPT-4o, Claude, and Gemini in the Enterprise plan, providing more flexibility in AI model selection.

API Access

All three platforms offer API access, allowing businesses to integrate their systems with the AI customer support tools.

Conclusion

While all three platforms offer robust AI customer support features, My AskAI distinguishes itself with additional AI features for support agents, competitive pricing, extensive integrations, and flexible AI model options. This makes My AskAI a compelling choice for businesses looking to enhance both customer and agent experiences.