AI customer support features comparison: Userlike vs CoSupport AI
Userlike and CoSupport AI are both AI-driven customer support tools designed to deflect support tickets and streamline customer service operations. Userlike offers a range of pricing plans, including a free tier and paid tiers such as Team at $130 per month, Corporate at $350 per month, and a customizable Flex plan. Userlike provides unlimited conversations across all its tiers and includes features like analytics/insights and email lead capture. However, it does not offer human handover or an AI email assistant. Additional services such as WhatsApp campaigns are available for $39 per month, and extra users can be added for $20 each per month.
In contrast, CoSupport AI does not provide detailed information on its pricing plans, usage tiers, or specific features like human handover, analytics/insights, and AI email assistant. The lack of detailed information makes it challenging to directly compare its offerings to Userlike. Both companies list their price per 1,000 tickets/chats as "POA" (Price On Application), indicating that potential customers need to contact them for a quote. Overall, while Userlike provides a transparent breakdown of its pricing and features, CoSupport AI's offerings remain less defined based on the available data.
Full breakdown: All available features and pricing
| Feature | Userlike | CoSupport AI | My AskAI |
|---|---|---|---|
| Offers AI Customer Support Features? | Yes | Yes | Yes |
| Offers AI Features for Support Agents? | No | Yes | Yes |
| Price Plans | Free - $0/mo Team - $130/mo Corporate - $350/mo Flex - Custom WhatsApp Campaigns - $39.00/mo Additional users - $20.00/mo AI Automation Hub - Not specified |
Not provided | Essentials - $60 Pro - $99 Enterprise - POA 30 day free trial on all plans (no card required) |
| AI Price Per 1,000 tickets/chats | POA | POA | $99 |
| Usage Tiers | Free - Unlimited conversations Team - Unlimited conversations Corporate - Unlimited conversations Flex - Unlimited conversations |
Not provided | Essentials - 200 conversations/mo Pro - 1,000 conversations/mo Enterprise - Unlimited $0.10 per conversation beyond limits |
| Human Handover | No | Not provided | Yes |
| Conversation Analytics/Insights | Yes | Not provided | Yes |
| AI Email Assistant | No | Not provided | Yes |
| Email Lead Capture | Yes | Not provided | Yes |
| Pricing Page | Userlike pricing page | [CoSupport AI pricing page](Not provided) | My AskAI pricing page |
| Content Limits | Not provided | Not provided | Essentials - Unlimited webpages & documents Pro - Unlimited webpages & documents Enterprise - Unlimited webpages & documents Updated automatically |
| Number of Chatbots/Agents | Not provided | Not provided | Essentials - 1 (2 modes: public and private) Pro - 1 (2 modes: public and private) Enterprise - Unlimited |
| Hosted Help Centre | No | Not provided | No |
| Chatbot Flow Builder | Yes | Not provided | No |
| Integrations (Content/Knowledge) | FAQ documents Customer service transcripts Product documentation Previous chat histories Integrated knowledge bases |
Not provided | Websites Files (PDF, Docx, txt, CSV, pptx, mp3, mp4 (audio), xlsx) Google Drive Notion Confluence SharePoint Gitbook OneDrive Dropbox Zendesk Intercom Salesforce |
| Integrations (End Users) | Website chat Facebook Messenger SMS Threema Telegram Instagram (coming soon) |
Not provided | Website Zendesk (app) Intercom (app) HubSpot (app) Slack (app) Teams (app) Zapier Tidio LiveChat Crisp SalesIQ (Zoho) Tawk Freshchat WhatsApp (via Intercom/Zendesk) Instagram (via Intercom/Zendesk) Messenger (via Intercom/Zendesk) X/Twitter (via Intercom/Zendesk) |
| GDPR Compliant | Yes | Not provided | Yes |
| SOC-2 Compliant | No | Not provided | No |
| Support | Free - GPT-4 Team - GPT-4 Corporate - GPT-4 Flex - Professional onboarding, dedicated account manager |
Not provided | Essentials - Web, email Pro - Priority web, email, video Enterprise - Slack, Success manager |
| AI Models Available | Free - not specified Team - not specified Corporate - GPT-4 Flex - GPT-4 |
Own | Essentials - GPT-4o Pro - GPT-4o Enterprise - GPT-4o/Claude/Gemini |
| API Access | Yes | Not provided | Yes |
Overview of AI Customer Support Tools
Userlike, CoSupport AI, and My AskAI are AI customer support tools designed to deflect support tickets and enhance customer service efficiency. Each platform offers distinct features, pricing plans, and capabilities tailored to various business needs.
AI Customer Support Features
All three platforms—Userlike, CoSupport AI, and My AskAI—offer AI customer support features. These features are aimed at automating responses and handling customer inquiries to reduce the burden on human agents.
AI Features for Support Agents
Userlike does not offer AI features specifically for support agents, focusing instead on customer-facing AI capabilities. In contrast, both CoSupport AI and My AskAI provide AI features that assist support agents, enhancing their efficiency and effectiveness.
Pricing Plans
Userlike has a range of pricing plans, starting from a free tier and going up to custom pricing for larger enterprises. Additional costs include WhatsApp campaigns and extra users. CoSupport AI's pricing is not provided, making direct comparison difficult. My AskAI offers three clear pricing tiers: Essentials at $60, Pro at $99, and Enterprise at a price on application (POA). My AskAI also provides a 30-day free trial on all plans without requiring a credit card.
AI Price Per 1,000 Tickets/Chats
Userlike and CoSupport AI do not specify their AI pricing per 1,000 tickets or chats. My AskAI, however, charges $99 for this metric, providing transparency and easier budgeting for businesses.
Usage Tiers
Userlike offers unlimited conversations across all its plans. CoSupport AI's usage tiers are not specified. My AskAI's Essentials plan includes 200 conversations per month, Pro offers 1,000 conversations, and the Enterprise plan provides unlimited conversations. Additional conversations can be purchased at $0.10 each.
Human Handover
Userlike does not support human handover, whereas My AskAI does, ensuring seamless transitions from AI to human agents when necessary. CoSupport AI's stance on this feature is not provided.
Conversation Analytics/Insights
Both Userlike and My AskAI offer conversation analytics and insights to help businesses understand customer interactions better. CoSupport AI's capabilities in this area are not detailed.
AI Email Assistant
Userlike does not include an AI email assistant. My AskAI does offer this feature, adding another layer of automation for handling customer inquiries via email. CoSupport AI's offering in this regard is not mentioned.
Email Lead Capture
Userlike and My AskAI both provide email lead capture capabilities, aiding in customer acquisition and follow-up processes. CoSupport AI's features are not listed.
Content Limits
Userlike and CoSupport AI do not specify content limits. My AskAI allows unlimited webpages and documents across all plans, with automatic updates, ensuring comprehensive and up-to-date customer support content.
Number of Chatbots/Agents
Userlike and CoSupport AI do not specify the number of chatbots or agents supported. My AskAI's Essentials and Pro plans support one chatbot with two modes (public and private), while the Enterprise plan offers unlimited chatbots.
Hosted Help Centre
None of the three platforms offer a hosted help center, focusing instead on direct customer interaction tools.
Chatbot Flow Builder
Userlike includes a chatbot flow builder, allowing businesses to customize interactions. My AskAI does not offer this feature, and CoSupport AI's capabilities are not detailed.
Integrations (Content/Knowledge)
Userlike integrates with various content sources like FAQ documents and product documentation. My AskAI supports a wide range of integrations, including websites, Google Drive, Notion, and more, providing extensive flexibility. CoSupport AI's integrations are not specified.
Integrations (End Users)
Userlike supports multiple end-user integrations, including website chat, WhatsApp, and Facebook Messenger. My AskAI also offers extensive end-user integrations, including apps for Zendesk, Intercom, and Slack, as well as various messaging platforms. CoSupport AI's end-user integrations are not provided.
Compliance
Both Userlike and My AskAI are GDPR compliant. Neither platform is SOC-2 compliant. CoSupport AI's compliance status is not mentioned.
Support
Userlike offers varying levels of support depending on the plan, from GPT-4 support in lower tiers to professional onboarding and dedicated account managers in higher tiers. My AskAI provides web and email support for Essentials, priority support for Pro, and dedicated success managers for Enterprise. CoSupport AI's support details are not specified.
AI Models Available
Userlike uses unspecified AI models in lower tiers and GPT-4 in higher tiers. CoSupport AI uses its own AI models. My AskAI offers GPT-4o across all plans, with additional options like Claude and Gemini for Enterprise users.
API Access
Both Userlike and My AskAI offer API access, allowing for custom integrations and advanced functionality. CoSupport AI's API access is not detailed.
Conclusion
Userlike, CoSupport AI, and My AskAI each offer unique features and pricing structures tailored to different business needs. My AskAI stands out with its clear pricing, extensive integrations, and additional features like AI email assistance and human handover, providing a comprehensive solution for AI-driven customer support.
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