Userlike and Cody AI are both AI customer support tools designed to deflect support tickets and streamline customer service operations. Userlike offers a range of pricing plans, including a free tier and three paid tiers (Team, Corporate, and Flex), all of which allow for unlimited conversations. Additional costs may apply for WhatsApp campaigns and additional users. Userlike provides analytics and insights to help businesses track performance, and it includes email lead capture capabilities. However, it does not offer human handover or an AI email assistant.
Cody AI, on the other hand, has a more straightforward pricing structure, charging $29 per 1,000 tickets/chats. It offers three usage tiers (Basic, Premium, and Advanced), each with a fixed number of credits. Unlike Userlike, Cody AI does not include analytics, insights, or email lead capture in its feature set. Both platforms lack human handover and AI email assistant functionalities. Cody AI's pricing plans are more cost-effective for businesses with lower support ticket volumes, while Userlike's plans might be more suitable for companies needing unlimited conversations and advanced analytics.
| Feature | Userlike | Cody AI | My AskAI |
|---|---|---|---|
| Offers AI Customer Support Features? | Yes | Yes | Yes |
| Offers AI Features for Support Agents? | No | No | Yes |
| Price Plans | Free - $0/mo Team - $130/mo Corporate - $350/mo Flex - Custom WhatsApp Campaigns - $39.00/mo Additional users - $20.00/mo AI Automation Hub - Not specified | Basic - $29/mo Premium - $99/mo Advanced - $249/mo | Essentials - $60 Pro - $99 Enterprise - POA 30 day free trial on all plans (no card required) |
| AI Price Per 1,000 tickets/chats | POA | $29 | $99 |
| Usage Tiers | Free - Unlimited conversations Team - Unlimited conversations Corporate - Unlimited conversations Flex - Unlimited conversations | Basic - 2,500 Credits Premium - 10,000 Credits Advanced - 25,000 Credits | Essentials - 200 conversations/mo Pro - 1,000 conversations/mo Enterprise - Unlimited $0.10 per conversation beyond limits |
| Human Handover | No | No | Yes |
| Conversation Analytics/Insights | Yes | No | Yes |
| AI Email Assistant | No | No | Yes |
| Email Lead Capture | Yes | No | Yes |
| Pricing Page | Userlike pricing page | Cody AI pricing page | My AskAI pricing page |
| Content Limits | Not provided | Basic - 1,000 Documents Premium - 10,000 Documents and 10,000 Website Pages Advanced - 25,000 Documents and 25,000 Website Pages | Essentials - Unlimited webpages & documents Pro - Unlimited webpages & documents Enterprise - Unlimited webpages & documents Updated automatically |
| Number of Chatbots/Agents | Not provided | Basic - 3 Bots Premium - 15 Bots Advanced - 50 Bots | Essentials - 1 (2 modes: public and private) Pro - 1 (2 modes: public and private) Enterprise - Unlimited |
| Hosted Help Centre | No | No | No |
| Chatbot Flow Builder | Yes | No | No |
| Integrations (Content/Knowledge) | FAQ documents Customer service transcripts Product documentation Previous chat histories Integrated knowledge bases | Files (pdf, docx, ppts, txt files) Website | Websites Files (PDF, Docx, txt, CSV, pptx, mp3, mp4 (audio), xlsx) Google Drive Notion Confluence SharePoint Gitbook OneDrive Dropbox Zendesk Intercom Salesforce |
| Integrations (End Users) | Website chat Facebook Messenger SMS Threema Telegram Instagram (coming soon) | Slack Discord Zapier | Website Zendesk (app) Intercom (app) HubSpot (app) Slack (app) Teams (app) Zapier Tidio LiveChat Crisp SalesIQ (Zoho) Tawk Freshchat WhatsApp (via Intercom/Zendesk) Instagram (via Intercom/Zendesk) Messenger (via Intercom/Zendesk) X/Twitter (via Intercom/Zendesk) |
| GDPR Compliant | Yes | No | Yes |
| SOC-2 Compliant | No | No | No |
| Support | Free - GPT-4 Team - GPT-4 Corporate - GPT-4 Flex - Professional onboarding, dedicated account manager | All of the plans have the same level of support offered | Essentials - Web, email Pro - Priority web, email, video Enterprise - Slack, Success manager |
| AI Models Available | Free - not specified Team - not specified Corporate - GPT-4 Flex - GPT-4 | GPT-4o Claude 3.5 Sonnet | Essentials - GPT-4o Pro - GPT-4o Enterprise - GPT-4o/Claude/Gemini |
| API Access | Yes | Yes | Yes |
Userlike, Cody AI, and My AskAI are AI customer support tools designed to deflect support tickets, offering various features and pricing models to cater to different business needs. Below is a detailed comparison of these three platforms, focusing on their key features, pricing, and capabilities.
All three platforms—Userlike, Cody AI, and My AskAI—offer AI customer support features. However, My AskAI stands out by also providing AI features specifically designed for support agents, enhancing the overall customer support experience.
Userlike offers a range of pricing plans starting from a free tier up to a custom-priced Flex plan. Additional costs include WhatsApp campaigns and extra users. Cody AI's pricing ranges from $29 to $249 per month, with different tiers of credits. My AskAI offers plans from $60 to custom-priced enterprise solutions, with a 30-day free trial available for all plans.
While Userlike's pricing for AI per 1,000 tickets/chats is not specified, Cody AI charges $29, and My AskAI charges $99. This makes Cody AI the more cost-effective option in this category.
Userlike offers unlimited conversations across all its plans. Cody AI provides different credit limits depending on the plan, ranging from 2,500 to 25,000 credits. My AskAI offers a tiered approach with 200 to unlimited conversations per month, charging $0.10 per conversation beyond the limits.
My AskAI is the only platform among the three that includes a human handover feature, allowing seamless transition from AI to human agents when necessary.
Both Userlike and My AskAI provide conversation analytics and insights, whereas Cody AI does not offer this feature.
My AskAI is the only platform that includes an AI email assistant, adding another layer of support automation.
Both Userlike and My AskAI offer email lead capture, a feature that Cody AI lacks.
Cody AI has specific content limits based on the plan, ranging from 1,000 to 25,000 documents and website pages. My AskAI offers unlimited webpages and documents across all plans, with automatic updates.
Cody AI offers a varying number of bots depending on the plan, from 3 to 50. My AskAI provides one chatbot in two modes (public and private) for Essentials and Pro plans, with unlimited chatbots for the Enterprise plan. Userlike does not specify the number of chatbots or agents.
None of the three platforms offer a hosted help center.
Userlike includes a chatbot flow builder, a feature not available in Cody AI and My AskAI.
Userlike integrates with FAQ documents, customer service transcripts, product documentation, and previous chat histories. Cody AI supports files and websites. My AskAI offers a wide range of integrations including websites, various file types, and multiple third-party platforms like Google Drive, Notion, Confluence, and more.
Userlike integrates with multiple messaging platforms like WhatsApp, Facebook Messenger, and Telegram. Cody AI integrates with Slack, Discord, and Zapier. My AskAI offers extensive integrations including website chat, Zendesk, Intercom, HubSpot, Slack, Teams, and more.
Both Userlike and My AskAI are GDPR compliant, whereas Cody AI is not.
None of the platforms are SOC-2 compliant.
Userlike offers support via GPT-4 for all plans, with additional professional onboarding and dedicated account managers for higher tiers. Cody AI provides the same level of support across all plans. My AskAI offers web and email support for Essentials, priority support for Pro, and Slack and success manager support for Enterprise.
Userlike uses GPT-4 for higher-tier plans but does not specify for lower tiers. Cody AI uses GPT-4o and Claude 3.5 Sonnet. My AskAI uses GPT-4o for Essentials and Pro, with additional models like Claude and Gemini available for Enterprise.
All three platforms—Userlike, Cody AI, and My AskAI—offer API access, facilitating integration with other systems and custom applications.
