Userlike and Chatwith are AI customer support tools designed to assist businesses in managing and deflecting support tickets. Userlike offers a range of pricing plans, including Free, Team, Corporate, and Flex, all of which allow for unlimited conversations. The pricing for these plans starts at $0 per month for the Free plan, $130 per month for the Team plan, and $350 per month for the Corporate plan, with the Flex plan being custom-priced. Additionally, Userlike charges $39.00 per month for WhatsApp campaigns and $20.00 per month for additional users. The platform supports analytics and insights, and email lead capture, but does not offer human handover or an AI email assistant.
Chatwith, on the other hand, has a simpler pricing structure with a cost of $24 per 1,000 tickets/chats. It offers three usage tiers: Free, which includes 50 messages per month; Standard, which includes 2,000 messages per month; and Business, which includes 3,000 messages per month. The pricing for these plans starts at $0 per month for the Free plan, $19 per month for the Standard plan, and $59 per month for the Business plan. Similar to Userlike, Chatwith provides analytics and insights, and email lead capture, but lacks human handover and an AI email assistant.
In summary, while both Userlike and Chatwith provide essential features for AI customer support, including analytics and email lead capture, they differ significantly in their pricing models and message limits. Userlike offers unlimited conversations across its paid plans with more variable pricing, whereas Chatwith has a more straightforward, usage-based pricing structure with defined message limits.
| Feature | Userlike | Chatwith | My AskAI |
|---|---|---|---|
| Offers AI Customer Support Features? | Yes | Yes | Yes |
| Offers AI Features for Support Agents? | No | No | Yes |
| Price Plans | Free - $0/mo Team - $130/mo Corporate - $350/mo Flex - Custom WhatsApp Campaigns - $39.00/mo Additional users - $20.00/mo AI Automation Hub - Not specified | Free - $0/mo Standard - starts at $19/mo Business - starts at $59/mo | Essentials - $60 Pro - $99 Enterprise - POA 30 day free trial on all plans (no card required) |
| AI Price Per 1,000 tickets/chats | POA | $24 | $99 |
| Usage Tiers | Free - Unlimited conversations Team - Unlimited conversations Corporate - Unlimited conversations Flex - Unlimited conversations | Free - 50 messages/mo Standard - 2,000 messages/mo Business - 3,000 messages/mo | Essentials - 200 conversations/mo Pro - 1,000 conversations/mo Enterprise - Unlimited $0.10 per conversation beyond limits |
| Human Handover | No | No | Yes |
| Conversation Analytics/Insights | Yes | Yes | Yes |
| AI Email Assistant | No | No | Yes |
| Email Lead Capture | Yes | Yes | Yes |
| Pricing Page | Userlike pricing page | Chatwith pricing page | My AskAI pricing page |
| Content Limits | Not provided | Free - No specific content limit Standard - 10,000,000 characters Business - 10,000,000 characters | Essentials - Unlimited webpages & documents Pro - Unlimited webpages & documents Enterprise - Unlimited webpages & documents Updated automatically |
| Number of Chatbots/Agents | Not provided | Free - 1 chatbot Standard - 1 chatbot Business - 2 chatbots | Essentials - 1 (2 modes: public and private) Pro - 1 (2 modes: public and private) Enterprise - Unlimited |
| Hosted Help Centre | No | No | No |
| Chatbot Flow Builder | Yes | No | No |
| Integrations (Content/Knowledge) | FAQ documents Customer service transcripts Product documentation Previous chat histories Integrated knowledge bases | Websites Files (PDF, DOCX, TXT) Integrating with Services and APIs Providing Q&A YouTube | Websites Files (PDF, Docx, txt, CSV, pptx, mp3, mp4 (audio), xlsx) Google Drive Notion Confluence SharePoint Gitbook OneDrive Dropbox Zendesk Intercom Salesforce |
| Integrations (End Users) | Website chat Facebook Messenger SMS Threema Telegram Instagram (coming soon) | ActivePieces & Google Sheets Zapier Shopify WooCommerce Make.com ActivePieces Albato Wordpress Webflow Wix Framer Slack Telegram | Website Zendesk (app) Intercom (app) HubSpot (app) Slack (app) Teams (app) Zapier Tidio LiveChat Crisp SalesIQ (Zoho) Tawk Freshchat WhatsApp (via Intercom/Zendesk) Instagram (via Intercom/Zendesk) Messenger (via Intercom/Zendesk) X/Twitter (via Intercom/Zendesk) |
| GDPR Compliant | Yes | Yes | Yes |
| SOC-2 Compliant | No | No | No |
| Support | Free - GPT-4 Team - GPT-4 Corporate - GPT-4 Flex - Professional onboarding, dedicated account manager | Free - Community Standard - Community, 72h email response Business - Community, 24h email response | Essentials - Web, email Pro - Priority web, email, video Enterprise - Slack, Success manager |
| AI Models Available | Free - not specified Team - not specified Corporate - GPT-4 Flex - GPT-4 | Free - Not specified Standard - GPT-3.5 Turbo Business - GPT-4 and GPT-4 Turbo | Essentials - GPT-4o Pro - GPT-4o Enterprise - GPT-4o/Claude/Gemini |
| API Access | Yes | Yes | Yes |
When evaluating AI customer support tools aimed at deflecting support tickets, it's crucial to consider key features, pricing, and capabilities. This summary comparesUserlike,Chatwith, andMy AskAIto provide a comprehensive understanding of their positions in the market.
All three platforms—Userlike, Chatwith, and My AskAI—offer AI customer support features. However, only My AskAI extends its AI capabilities to support agents, providing additional tools to enhance agent productivity and efficiency.
Userlike offers a tiered pricing structure starting from a free plan up to a custom enterprise plan. Their plans include additional costs for WhatsApp campaigns and extra users. Chatwith’s pricing starts at $19 per month for the Standard plan and goes up to $59 per month for the Business plan. My AskAI offers a straightforward pricing model with plans ranging from $60 to $99 per month, and a custom enterprise option. Notably, My AskAI provides a 30-day free trial on all plans without requiring a credit card.
While Userlike does not specify its AI pricing per 1,000 tickets/chats, Chatwith charges $24. My AskAI charges $99, which is higher but includes advanced AI features and capabilities.
Userlike provides unlimited conversations across all its plans. Chatwith offers a limited number of messages per month depending on the plan, with the free plan allowing 50 messages. My AskAI's usage tiers range from 200 to 1,000 conversations per month, with an option for unlimited conversations in the Enterprise plan, and charges $0.10 per conversation beyond the limits.
A significant advantage of My AskAI is its human handover feature, which is not available in Userlike or Chatwith. This allows seamless transition from AI to human agents when necessary, enhancing customer support quality.
All three platforms provide conversation analytics and insights, helping businesses understand and improve their customer interactions.
My AskAI stands out by offering an AI email assistant, which is not available in either Userlike or Chatwith. This feature can automate and enhance email support, providing a comprehensive support solution.
All platforms support email lead capture, enabling businesses to gather potential customer information through their AI interactions.
Chatwith imposes character limits on its Standard and Business plans, while My AskAI offers unlimited webpages and documents across all plans, automatically updating content. Userlike does not provide specific content limits.
Chatwith limits the number of chatbots based on the plan, whereas My AskAI allows for one chatbot with two modes (public and private) on its lower-tier plans and unlimited chatbots on the Enterprise plan. Userlike does not specify the number of chatbots/agents.
None of the platforms offer a hosted help center, focusing instead on direct AI interactions and integrations.
Userlike includes a chatbot flow builder, a feature not available in Chatwith or My AskAI. This allows for more customized and complex conversation flows.
My AskAI supports a wide range of integrations, including Google Drive, Notion, Confluence, SharePoint, and more, offering extensive flexibility. Userlike and Chatwith also provide various integrations but with less comprehensive options compared to My AskAI.
All platforms offer multiple end-user integrations, with My AskAI supporting a broad array of tools including Zendesk, Intercom, HubSpot, and more. Userlike and Chatwith also provide various integrations, but My AskAI’s offerings are more extensive.
All three platforms are GDPR compliant. None are SOC-2 compliant. My AskAI provides tiered support options, including priority support and a dedicated success manager for Enterprise clients, whereas Userlike and Chatwith offer more basic support structures.
Userlike and Chatwith offer different AI models depending on the plan, with Chatwith specifying GPT-3.5 Turbo and GPT-4. My AskAI uses GPT-4o across its plans, with options for Claude and Gemini in the Enterprise plan. All platforms provide API access.
In summary, while all three platforms offer robust AI customer support features, My AskAI distinguishes itself with additional AI capabilities for support agents, human handover, an AI email assistant, and extensive integrations, making it a comprehensive solution for businesses seeking advanced AI-driven customer support.
