Userlike and Chatling are AI customer support tools designed to help businesses manage and deflect support tickets effectively.
Userlike offers a range of usage tiers, including Free, Team, Corporate, and Flex, all providing unlimited conversations. Its pricing plans start from $0 per month for the Free tier, $130 per month for the Team tier, and $350 per month for the Corporate tier, with custom pricing for the Flex tier. Additional features like WhatsApp Campaigns and extra users incur additional costs. Userlike provides analytics and insights but lacks a human handover and AI email assistant capabilities. It does, however, support email lead capture.
Chatling, on the other hand, provides a more straightforward pricing structure with a cost of $16 per 1,000 tickets or chats. Its usage tiers include Free with 100 chats per month, Pro with 5,500 chats per month, and Ultimate with 20,000 chats per month. Pricing plans are set at $0 per month for the Free tier, $35 per month for the Pro tier, and $99 per month for the Ultimate tier. Similar to Userlike, Chatling offers analytics and insights and supports email lead capture but does not provide a human handover or an AI email assistant.
In summary, while Userlike offers unlimited conversations across all tiers with more flexible pricing options, Chatling provides a more cost-effective solution with a clear per-ticket pricing model and higher chat limits for its Pro and Ultimate plans. Both tools aim to streamline customer support but cater to different business needs and budgets.
| Feature | Userlike | Chatling | My AskAI |
|---|---|---|---|
| Offers AI Customer Support Features? | Yes | Yes | Yes |
| Offers AI Features for Support Agents? | No | No | Yes |
| Price Plans | Free - $0/mo Team - $130/mo Corporate - $350/mo Flex - Custom WhatsApp Campaigns - $39.00/mo Additional users - $20.00/mo AI Automation Hub - Not specified | Free - $0/mo Pro - $35/mo Ultimate - $99/mo | Essentials - $60 Pro - $99 Enterprise - POA 30 day free trial on all plans (no card required) |
| AI Price Per 1,000 tickets/chats | POA | $16 | $99 |
| Usage Tiers | Free - Unlimited conversations Team - Unlimited conversations Corporate - Unlimited conversations Flex - Unlimited conversations | Free - 100 chats/mo Pro - 5,500 chats/mo Ultimate - 20,000 chats/mo | Essentials - 200 conversations/mo Pro - 1,000 conversations/mo Enterprise - Unlimited $0.10 per conversation beyond limits |
| Human Handover | No | No | Yes |
| Conversation Analytics/Insights | Yes | Yes | Yes |
| AI Email Assistant | No | No | Yes |
| Email Lead Capture | Yes | Yes | Yes |
| Pricing Page | Userlike pricing page | Chatling pricing page | My AskAI pricing page |
| Content Limits | Not provided | Free - 500,000 characters Pro - 15,000,000 characters Ultimate - 65,000,000 characters | Essentials - Unlimited webpages & documents Pro - Unlimited webpages & documents Enterprise - Unlimited webpages & documents Updated automatically |
| Number of Chatbots/Agents | Not provided | Free - 2 Pro - 15 Ultimate - 53 | Essentials - 1 (2 modes: public and private) Pro - 1 (2 modes: public and private) Enterprise - Unlimited |
| Hosted Help Centre | No | No | No |
| Chatbot Flow Builder | Yes | Yes | No |
| Integrations (Content/Knowledge) | FAQ documents Customer service transcripts Product documentation Previous chat histories Integrated knowledge bases | Websites Knowledge bases Files (pdf, txt) FAQs | Websites Files (PDF, Docx, txt, CSV, pptx, mp3, mp4 (audio), xlsx) Google Drive Notion Confluence SharePoint Gitbook OneDrive Dropbox Zendesk Intercom Salesforce |
| Integrations (End Users) | Website chat Facebook Messenger SMS Threema Telegram Instagram (coming soon) | Shopify Squarespace WordPress Wix PrestaShop Zapier | Website Zendesk (app) Intercom (app) HubSpot (app) Slack (app) Teams (app) Zapier Tidio LiveChat Crisp SalesIQ (Zoho) Tawk Freshchat WhatsApp (via Intercom/Zendesk) Instagram (via Intercom/Zendesk) Messenger (via Intercom/Zendesk) X/Twitter (via Intercom/Zendesk) |
| GDPR Compliant | Yes | No | Yes |
| SOC-2 Compliant | No | No | No |
| Support | Free - GPT-4 Team - GPT-4 Corporate - GPT-4 Flex - Professional onboarding, dedicated account manager | Free - 24/7 email support Pro - 24/7 email support Ultimate - 24/7 email support | Essentials - Web, email Pro - Priority web, email, video Enterprise - Slack, Success manager |
| AI Models Available | Free - not specified Team - not specified Corporate - GPT-4 Flex - GPT-4 | GPT-3.5 Turbo GPT-4 Turbo GPT-4o mini GPT-4o Claude 3.5 Sonnet Claude 3 Opus Claude 3 Sonnet Claude 3 Haiku Gemini 1.5 Flash Gemini 1.5 Pro Gemini 1 Pro | Essentials - GPT-4o Pro - GPT-4o Enterprise - GPT-4o/Claude/Gemini |
| API Access | Yes | Yes | Yes |
Userlike,Chatling, andMy AskAIare AI customer support tools designed to help businesses manage and deflect support tickets through automated conversations. Each platform offers a suite of features, pricing plans, and capabilities tailored to different business needs.
All three platforms—Userlike, Chatling, and My AskAI—offer AI customer support features. However, My AskAI stands out by providing additional AI features specifically for support agents, which neither Userlike nor Chatling offer.
Userlike's pricing ranges from a free plan to $350 per month, with custom options available. They also charge $39 per month for WhatsApp campaigns and $20 per month for additional users. Chatling offers a more straightforward pricing structure, ranging from a free plan to $99 per month. My AskAI's pricing starts at $60 per month and goes up to custom enterprise pricing, with a 30-day free trial available on all plans without requiring a credit card.
When it comes to AI pricing per 1,000 tickets or chats, Chatling charges $16, whereas My AskAI charges $99. Userlike's AI pricing is determined on a case-by-case basis.
Userlike offers unlimited conversations across all its plans. Chatling's usage tiers range from 100 chats per month on the free plan to 20,000 chats per month on the Ultimate plan. My AskAI offers 200 conversations per month on the Essentials plan, 1,000 on the Pro plan, and unlimited conversations on the Enterprise plan, with additional conversations charged at $0.10 each.
My AskAI supports human handover, a feature not available in Userlike or Chatling. This capability allows seamless transition from AI to human agents, enhancing customer support.
All three platforms provide conversation analytics and insights, enabling businesses to monitor and improve their customer support interactions.
My AskAI includes an AI email assistant, a feature absent in both Userlike and Chatling. This can be particularly useful for handling email-based customer support queries.
All three platforms—Userlike, Chatling, and My AskAI—support email lead capture, helping businesses to gather potential customer information.
Userlike does not specify content limits. Chatling's content limits vary from 500,000 characters on the free plan to 65,000,000 characters on the Ultimate plan. My AskAI offers unlimited content across all its plans, automatically updated.
Userlike does not provide specific details on the number of chatbots or agents. Chatling allows between 2 to 53 chatbots depending on the plan. My AskAI offers one chatbot with two modes (public and private) on the Essentials and Pro plans, and unlimited chatbots on the Enterprise plan.
None of the three platforms offer a hosted help center.
Userlike and Chatling both offer a chatbot flow builder, whereas My AskAI does not include this feature.
Userlike integrates with various content sources like FAQ documents and customer service transcripts. Chatling supports websites, knowledge bases, and files such as PDFs. My AskAI provides extensive integrations, including websites, various file types, Google Drive, Notion, Confluence, SharePoint, Gitbook, OneDrive, Dropbox, Zendesk, and Intercom, among others.
Userlike supports multiple end-user integrations, including website chat, WhatsApp, Facebook Messenger, SMS, and others. Chatling integrates with platforms like Shopify and WordPress. My AskAI offers a wide range of integrations, including website, Zendesk, Intercom, HubSpot, Slack, Teams, and more.
Userlike and My AskAI are GDPR compliant, while Chatlin
