Userlike and Chatbase are AI customer support tools designed to deflect support tickets by automating customer interactions. Userlike offers unlimited conversations across all its usage tiers, which include Free, Team, Corporate, and Flex plans. Pricing for these plans ranges from free to $350 per month, with a custom option for the Flex plan. Userlike also provides additional services such as WhatsApp Campaigns and extra user options, though the cost for its AI Automation Hub is not specified. Key features include analytics and insights, email lead capture, but it lacks human handover and an AI email assistant.
Chatbase, on the other hand, has a tiered pricing structure based on message volume, starting with a Free plan for up to 20 messages per month and going up to an Unlimited plan for 40,000 messages per month at $399. The cost per 1,000 tickets/chats is $25, with options to purchase extra message credits and additional chatbots. Like Userlike, Chatbase includes analytics and insights and email lead capture but does not offer human handover or an AI email assistant. Additional features include custom domains and the option to remove the "Powered By Chatbase" branding for an extra fee.
| Feature | Userlike | Chatbase | My AskAI |
|---|---|---|---|
| Offers AI Customer Support Features? | Yes | Yes | Yes |
| Offers AI Features for Support Agents? | No | Yes | Yes |
| Price Plans | Free - $0/mo Team - $130/mo Corporate - $350/mo Flex - Custom WhatsApp Campaigns - $39.00/mo Additional users - $20.00/mo AI Automation Hub - Not specified | Free - $0/mo Hobby - $19/mo Standard - $99/mo Unlimited - $399/mo Extra message credits - $7 per 1000 messages/mo Extra chatbots - $7 per extra chatbot/mo Custom Domains - $59/mo Remove 'Powered By Chatbase' - $39/mo | Essentials - $60 Pro - $99 Enterprise - POA 30 day free trial on all plans (no card required) |
| AI Price Per 1,000 tickets/chats | POA | $25 | $99 |
| Usage Tiers | Free - Unlimited conversations Team - Unlimited conversations Corporate - Unlimited conversations Flex - Unlimited conversations | Free - 20 messages/mo Hobby - 2,000 messages/mo Standard -10,000 messages/mo Unlimited - 40,000 messages/mo | Essentials - 200 conversations/mo Pro - 1,000 conversations/mo Enterprise - Unlimited $0.10 per conversation beyond limits |
| Human Handover | No | No | Yes |
| Conversation Analytics/Insights | Yes | Yes | Yes |
| AI Email Assistant | No | No | Yes |
| Email Lead Capture | Yes | Yes | Yes |
| Pricing Page | Userlike pricing page | Chatbase pricing page | My AskAI pricing page |
| Content Limits | Not provided | Free - 400,000 characters/chatbot Hobby - 11,000,000 characters/chatbot Standard - 11,000,000 characters/chatbot Unlimited - 11,000,000 characters/chatbot | Essentials - Unlimited webpages & documents Pro - Unlimited webpages & documents Enterprise - Unlimited webpages & documents Updated automatically |
| Number of Chatbots/Agents | Not provided | Free - 1 chatbot Hobby - 2 chatbots Standard - 5 chatbots Unlimited - 10 chatbots | Essentials - 1 (2 modes: public and private) Pro - 1 (2 modes: public and private) Enterprise - Unlimited |
| Hosted Help Centre | No | No | No |
| Chatbot Flow Builder | Yes | No | No |
| Integrations (Content/Knowledge) | FAQ documents Customer service transcripts Product documentation Previous chat histories Integrated knowledge bases | Direct Text Inputs Websites Files (.pdf, .txt, .doc, .docx) Google Drive Notion | Websites Files (PDF, Docx, txt, CSV, pptx, mp3, mp4 (audio), xlsx) Google Drive Notion Confluence SharePoint Gitbook OneDrive Dropbox Zendesk Intercom Salesforce |
| Integrations (End Users) | Website chat Facebook Messenger SMS Threema Telegram Instagram (coming soon) | WhatsApp Slack Wordpress Zapier | Website Zendesk (app) Intercom (app) HubSpot (app) Slack (app) Teams (app) Zapier Tidio LiveChat Crisp SalesIQ (Zoho) Tawk Freshchat WhatsApp (via Intercom/Zendesk) Instagram (via Intercom/Zendesk) Messenger (via Intercom/Zendesk) X/Twitter (via Intercom/Zendesk) |
| GDPR Compliant | Yes | Yes | Yes |
| SOC-2 Compliant | No | No | No |
| Support | Free - GPT-4 Team - GPT-4 Corporate - GPT-4 Flex - Professional onboarding, dedicated account manager | Free Plan - help center Hobby Plan - email Standard Plan - email Unlimited Plan - account manager, 24/7 support | Essentials - Web, email Pro - Priority web, email, video Enterprise - Slack, Success manager |
| AI Models Available | Free - not specified Team - not specified Corporate - GPT-4 Flex - GPT-4 | GPT-4o | Essentials - GPT-4o Pro - GPT-4o Enterprise - GPT-4o/Claude/Gemini |
| API Access | Yes | Yes | Yes |
Userlike, Chatbase, and My AskAI are AI customer support tools designed to deflect support tickets and enhance customer service through automation. Each platform offers unique features, pricing plans, and capabilities tailored to different business needs. This summary provides an objective comparison to help you understand how My AskAI stands out among its competitors.
All three platforms—Userlike, Chatbase, and My AskAI—offer AI customer support features. However, when it comes to AI features specifically designed for support agents, Userlike falls short, while both Chatbase and My AskAI provide these capabilities.
Userlike offers a tiered pricing model ranging from a free plan to a custom Flex plan, with additional charges for WhatsApp campaigns and extra users. Chatbase has a more straightforward pricing structure starting from a free plan up to an Unlimited plan at $399 per month, with additional costs for extra message credits, chatbots, and custom domains. My AskAI offers three plans—Essentials at $60, Pro at $99, and Enterprise with pricing on application (POA)—with a 30-day free trial available for all plans.
The AI price per 1,000 tickets/chats is not specified for Userlike and is $25 for Chatbase. My AskAI charges $99 for the same, providing clarity on costs upfront.
Userlike offers unlimited conversations across all its plans. Chatbase's usage tiers range from 20 messages per month on the free plan to 40,000 messages per month on the Unlimited plan. My AskAI provides 200 conversations per month on the Essentials plan, 1,000 on the Pro plan, and unlimited conversations on the Enterprise plan, with an additional cost of $0.10 per conversation beyond these limits.
Only My AskAI offers a human handover feature, which can be crucial for complex customer interactions requiring human intervention. Userlike and Chatbase do not provide this feature.
All three platforms—Userlike, Chatbase, and My AskAI—offer conversation analytics and insights, helping businesses understand and improve their customer interactions.
My AskAI is the only platform that includes an AI email assistant, adding another layer of automation to handle customer queries via email. Userlike and Chatbase do not offer this feature.
All three platforms support email lead capture, enabling businesses to gather customer information for follow-up and marketing purposes.
Userlike does not specify content limits. Chatbase offers varying character limits for different plans, while My AskAI allows unlimited webpages and documents across all plans, with automatic updates.
Userlike does not provide information on the number of chatbots or agents. Chatbase offers up to 10 chatbots on its Unlimited plan. My AskAI provides one chatbot with two modes (public and private) on the Essentials and Pro plans, and unlimited chatbots on the Enterprise plan.
None of the three platforms offer a hosted help center as part of their features.
Userlike includes a chatbot flow builder, while Chatbase and My AskAI do not offer this feature.
Userlike integrates with FAQ documents, customer service transcripts, product documentation, and previous chat histories. Chatbase supports direct text inputs, websites, files, Google Drive, and Notion. My AskAI offers extensive integrations with websites, various file types, Google Drive, Notion, Confluence, SharePoint, Gitbook, OneDrive, Dropbox, Zendesk, Intercom, and Salesforce.
Userlike integrates with various messaging platforms, including WhatsApp, Facebook Messenger, SMS, Threema, Telegram, and Instagram (coming soon). Chatbase supports WhatsApp, Slack, WordPress, and Zapier. My AskAI offers comprehensive integrations with website chat, Zendesk, Intercom, HubSpot, Slack, Teams, Za
