AI customer support features comparison: Userlike vs Chat Thing
Userlike and Chat Thing are AI customer support tools designed to deflect support tickets and enhance customer service efficiency. Userlike offers unlimited conversations across its various usage tiers, which include Free, Team, Corporate, and Flex, with pricing ranging from $0 to custom rates. Additional services like WhatsApp Campaigns and extra users come at additional costs. While Userlike does not support human handover, it provides analytics and insights, as well as email lead capture functionalities.
Chat Thing, on the other hand, prices its services based on the number of message tokens, with tiers ranging from Free to Enterprise, catering to different volumes of usage. The pricing starts at $0 for the Free plan and goes up to $299 per month for the Enterprise plan. Like Userlike, Chat Thing does not offer human handover but includes analytics, insights, and email lead capture. However, Chat Thing stands out with a clear per-1,000-tickets rate of $13, providing a straightforward cost structure for high-volume users.
In summary, Userlike and Chat Thing both provide robust AI customer support solutions with essential features such as analytics and email lead capture. Userlike focuses on offering unlimited conversations with flexible pricing options, while Chat Thing emphasizes token-based usage with a transparent per-1,000-tickets pricing model.
Full breakdown: All available features and pricing
| Feature | Userlike | Chat Thing | My AskAI |
|---|---|---|---|
| Offers AI Customer Support Features? | Yes | Yes | Yes |
| Offers AI Features for Support Agents? | No | No | Yes |
| Price Plans | Free - $0/mo Team - $130/mo Corporate - $350/mo Flex - Custom WhatsApp Campaigns - $39.00/mo Additional users - $20.00/mo AI Automation Hub - Not specified |
Free - $0/mo Basic - $14/mo Standard - $49/mo Pro - $99/mo Enterprise - $299/mo |
Essentials - $60 Pro - $99 Enterprise - POA 30 day free trial on all plans (no card required) |
| AI Price Per 1,000 tickets/chats | POA | $13 | $99 |
| Usage Tiers | Free - Unlimited conversations Team - Unlimited conversations Corporate - Unlimited conversations Flex - Unlimited conversations |
Free - 80,000 message tokens/mo Basic - 3,500,000 message tokens/mo Standard - 19,000,000 message tokens/mo Pro - 38,000,000 message token/mo Enterprise - 120,000,000 message tokens/mo |
Essentials - 200 conversations/mo Pro - 1,000 conversations/mo Enterprise - Unlimited $0.10 per conversation beyond limits |
| Human Handover | No | No | Yes |
| Conversation Analytics/Insights | Yes | Yes | Yes |
| AI Email Assistant | No | No | Yes |
| Email Lead Capture | Yes | Yes | Yes |
| Pricing Page | Userlike pricing page | Chat Thing pricing page | My AskAI pricing page |
| Content Limits | Not provided | Free - 600,000 storage tokens/mo Basic - 3,000,000 storage tokens/mo Standard - 10,000,000 storage tokens/mo Pro - 40,000,000 storage tokens/mo Enterprise - 120,000,000 storage tokens/mo |
Essentials - Unlimited webpages & documents Pro - Unlimited webpages & documents Enterprise - Unlimited webpages & documents Updated automatically |
| Number of Chatbots/Agents | Not provided | Free - 1 chatbot Basic - 3 chatbots Standard - 6 chatbots Pro - 50 chatbots Enterprise - Unlimited chatbots |
Essentials - 1 (2 modes: public and private) Pro - 1 (2 modes: public and private) Enterprise - Unlimited |
| Hosted Help Centre | No | No | No |
| Chatbot Flow Builder | Yes | No | No |
| Integrations (Content/Knowledge) | FAQ documents Customer service transcripts Product documentation Previous chat histories Integrated knowledge bases |
YouTube Website RSS Feeds Google Drive Notion |
Websites Files (PDF, Docx, txt, CSV, pptx, mp3, mp4 (audio), xlsx) Google Drive Notion Confluence SharePoint Gitbook OneDrive Dropbox Zendesk Intercom Salesforce |
| Integrations (End Users) | Website chat Facebook Messenger SMS Threema Telegram Instagram (coming soon) |
Website Mobile Apps Social Media Platforms Slack Email Systems SMS Voice Assistants |
Website Zendesk (app) Intercom (app) HubSpot (app) Slack (app) Teams (app) Zapier Tidio LiveChat Crisp SalesIQ (Zoho) Tawk Freshchat WhatsApp (via Intercom/Zendesk) Instagram (via Intercom/Zendesk) Messenger (via Intercom/Zendesk) X/Twitter (via Intercom/Zendesk) |
| GDPR Compliant | Yes | Yes | Yes |
| SOC-2 Compliant | No | No | No |
| Support | Free - GPT-4 Team - GPT-4 Corporate - GPT-4 Flex - Professional onboarding, dedicated account manager |
Free - Community Support Basic - Email Support, Community Support Standard - Chat Support, Priority Email Support, Community Support Pro - 24/7 Phone and Chat Support, Priority Email Support, Community Support,Dedicated Account Manager Enterprise - 24/7 Phone and Chat Support, Priority Email Support, Community Support,Dedicated Account Manager, Onboarding and Ongoing Training |
Essentials - Web, email Pro - Priority web, email, video Enterprise - Slack, Success manager |
| AI Models Available | Free - not specified Team - not specified Corporate - GPT-4 Flex - GPT-4 |
GPT-4 GPT-4o |
Essentials - GPT-4o Pro - GPT-4o Enterprise - GPT-4o/Claude/Gemini |
| API Access | Yes | Yes | Yes |
AI Customer Support Tools: Userlike vs. Chat Thing vs. My AskAI
Userlike, Chat Thing, and My AskAI are AI-driven customer support tools designed to deflect support tickets and enhance customer service efficiency. Each platform offers unique features, pricing plans, and capabilities tailored to different business needs.
AI Customer Support Features
All three platforms provide AI customer support features. However, My AskAI stands out by also offering AI features specifically designed for support agents, which is not available in Userlike and Chat Thing.
Pricing Plans
Userlike offers a range of plans from free to custom pricing, with specific add-ons like WhatsApp campaigns and additional users. Chat Thing's plans range from $0 to $299 per month, while My AskAI's plans are priced between $60 and $99, with enterprise pricing available on request. Notably, My AskAI offers a 30-day free trial on all plans without requiring a credit card.
AI Price Per 1,000 Tickets/Chats
The AI pricing per 1,000 tickets or chats varies significantly. While Userlike's pricing is provided on request, Chat Thing charges $13, and My AskAI charges $99.
Usage Tiers
Userlike offers unlimited conversations across all its plans. Chat Thing's usage is token-based, with varying limits depending on the plan. My AskAI offers a tiered approach with a specific number of conversations per plan and charges $0.10 per conversation beyond the limits.
Human Handover
Human handover is supported only by My AskAI, enabling seamless transitions from AI to human agents, which is not available in Userlike and Chat Thing.
Conversation Analytics/Insights
All three platforms provide conversation analytics and insights, helping businesses understand and optimize customer interactions.
AI Email Assistant
My AskAI includes an AI email assistant, a feature that is absent in both Userlike and Chat Thing.
Email Lead Capture
All platforms support email lead capture, which helps in gathering potential customer information.
Content Limits
Userlike does not specify content limits, while Chat Thing has token-based storage limits. My AskAI offers unlimited webpages and documents across all plans, with automatic updates.
Number of Chatbots/Agents
Userlike does not provide information on the number of chatbots/agents. Chat Thing's plans range from 1 to unlimited chatbots, whereas My AskAI offers one chatbot with two modes (public and private) for Essentials and Pro plans, and unlimited chatbots for the Enterprise plan.
Hosted Help Centre
None of the platforms offer a hosted help center.
Chatbot Flow Builder
Userlike includes a chatbot flow builder, a feature not available in Chat Thing and My AskAI.
Integrations (Content/Knowledge)
Userlike integrates with various content sources like FAQ documents and previous chat histories. Chat Thing supports integrations with platforms like YouTube and Google Drive. My AskAI offers extensive integrations with websites, files, and various knowledge management systems, including Google Drive, Notion, and SharePoint.
Integrations (End Users)
Userlike integrates with multiple messaging platforms like WhatsApp and Facebook Messenger. Chat Thing supports website and mobile app integrations, among others. My AskAI offers robust end-user integrations, including website, Zendesk, Intercom, and Slack, among others.
Compliance
All three platforms are GDPR compliant. None of them are SOC-2 compliant.
Support
Userlike provides different levels of support based on the plan, including professional onboarding for the Flex plan. Chat Thing offers varying support levels, from community support to 24/7 phone and chat support for higher-tier plans. My AskAI provides web and email support for Essentials, with priority support and a success manager for higher plans.
AI Models Available
Userlike and Chat Thing use GPT-4, while My AskAI offers GPT-4o for Essentials and Pro plans, with additional models like Claude and Gemini available for the Enterprise plan.
API Access
All three platforms offer API access, enabling custom integrations and functionalities.
In summary, while all three platforms provide robust AI customer support features, My AskAI distinguishes itself with additional capabilities for support agents, comprehensive integrations, and flexible usage tiers.
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