Userlike and Chaindesk are both AI customer support tools designed to deflect support tickets and enhance customer service efficiency. Userlike offers various usage tiers with unlimited conversations across its Free, Team, Corporate, and Flex plans, with prices ranging from $0 to $350 per month, and custom pricing for the Flex plan. Additional features include analytics and insights, email lead capture, and optional WhatsApp campaigns at an additional cost. However, Userlike does not support human handover or include an AI email assistant.
Chaindesk, on the other hand, operates on a credit-based system, with pricing tiers that scale from 100 message credits per month in the Free plan to 100,000 message credits per month in the Enterprise plan. Prices range from $0 to $499 per month, with a cost of $13 per 1,000 tickets or chats. Chaindesk includes features such as human handover, analytics and insights, an AI email assistant, and email lead capture. This makes it a comprehensive option for businesses looking for robust AI-driven support with human intervention capabilities.
| Feature | Userlike | Chaindesk | My AskAI |
|---|---|---|---|
| Offers AI Customer Support Features? | Yes | Yes | Yes |
| Offers AI Features for Support Agents? | No | No | Yes |
| Price Plans | Free - $0/mo Team - $130/mo Corporate - $350/mo Flex - Custom WhatsApp Campaigns - $39.00/mo Additional users - $20.00/mo AI Automation Hub - Not specified | Free - $0/mo Growth - $25/mo Pro - $99/mo Enterprise - $499/mo | Essentials - $60 Pro - $99 Enterprise - POA 30 day free trial on all plans (no card required) |
| AI Price Per 1,000 tickets/chats | POA | $13 | $99 |
| Usage Tiers | Free - Unlimited conversations Team - Unlimited conversations Corporate - Unlimited conversations Flex - Unlimited conversations | Free - 100 message credits/mo Growth - 5,000 message credits/mo Pro - 10,000 message credits/mo Enterprise - 100,000 message credits/mo | Essentials - 200 conversations/mo Pro - 1,000 conversations/mo Enterprise - Unlimited $0.10 per conversation beyond limits |
| Human Handover | No | Yes | Yes |
| Conversation Analytics/Insights | Yes | Yes | Yes |
| AI Email Assistant | No | Yes | Yes |
| Email Lead Capture | Yes | Yes | Yes |
| Pricing Page | Userlike pricing page | Chaindesk pricing page | My AskAI pricing page |
| Content Limits | Not provided | Free - 20,000 words storage Growth - 30,000,000 words storage Pro - 60,000,000 words storage Enterprise - 300,000,000 words storage | Essentials - Unlimited webpages & documents Pro - Unlimited webpages & documents Enterprise - Unlimited webpages & documents Updated automatically |
| Number of Chatbots/Agents | Not provided | Free - 1 Agent Growth - 2 Agents Pro - 5 Agents Enterprise - 100 Agents | Essentials - 1 (2 modes: public and private) Pro - 1 (2 modes: public and private) Enterprise - Unlimited |
| Hosted Help Centre | No | No | No |
| Chatbot Flow Builder | Yes | No | No |
| Integrations (Content/Knowledge) | FAQ documents Customer service transcripts Product documentation Previous chat histories Integrated knowledge bases | Website Notion YouTube Google Drive Files (pdf, ppt, docx, xls) | Websites Files (PDF, Docx, txt, CSV, pptx, mp3, mp4 (audio), xlsx) Google Drive Notion Confluence SharePoint Gitbook OneDrive Dropbox Zendesk Intercom Salesforce |
| Integrations (End Users) | Website chat Facebook Messenger SMS Threema Telegram Instagram (coming soon) | Website Wordpress Slack Crisp Zapier Telegram Shopify Messenger | Website Zendesk (app) Intercom (app) HubSpot (app) Slack (app) Teams (app) Zapier Tidio LiveChat Crisp SalesIQ (Zoho) Tawk Freshchat WhatsApp (via Intercom/Zendesk) Instagram (via Intercom/Zendesk) Messenger (via Intercom/Zendesk) X/Twitter (via Intercom/Zendesk) |
| GDPR Compliant | Yes | Yes | Yes |
| SOC-2 Compliant | No | No | No |
| Support | Free - GPT-4 Team - GPT-4 Corporate - GPT-4 Flex - Professional onboarding, dedicated account manager | Free - community, email Growth - dedicated support Pro - dedicated support with priority Enterprise - premium, dedicated support with tailored solutions | Essentials - Web, email Pro - Priority web, email, video Enterprise - Slack, Success manager |
| AI Models Available | Free - not specified Team - not specified Corporate - GPT-4 Flex - GPT-4 | GPT-4o mini GPT-4 | Essentials - GPT-4o Pro - GPT-4o Enterprise - GPT-4o/Claude/Gemini |
| API Access | Yes | Yes | Yes |
Userlike, Chaindesk, and My AskAI are AI customer support tools designed to deflect support tickets and enhance customer service efficiency. Each platform offers a range of features, pricing plans, and capabilities tailored to meet different business needs.
All three platforms—Userlike, Chaindesk, and My AskAI—offer AI customer support features, helping businesses automate and streamline their customer service operations. However, My AskAI stands out by also providing AI features specifically designed for support agents, enhancing the overall support experience.
Userlike offers a range of pricing plans starting from a free tier to custom pricing with its Flex plan. Additional costs include WhatsApp campaigns at $39.00 per month and extra users at $20.00 per month. Chaindesk's plans range from a free tier to $499 per month for the Enterprise plan. My AskAI's pricing is straightforward with plans starting at $60 for Essentials, $99 for Pro, and Enterprise pricing available upon request. Notably, My AskAI offers a 30-day free trial on all plans without requiring a credit card.
The cost for AI per 1,000 tickets/chats varies significantly among the platforms. Chaindesk charges $13, while My AskAI charges $99. Userlike's pricing for this feature is not specified and requires contacting them for a quote.
Userlike offers unlimited conversations across all its plans. Chaindesk provides a tiered approach with message credits ranging from 100 in the free plan to 100,000 in the Enterprise plan. My AskAI has a more granular approach, with Essentials allowing 200 conversations per month, Pro allowing 1,000, and Enterprise offering unlimited conversations. Additional conversations are charged at $0.10 each.
Human handover capabilities are available in both Chaindesk and My AskAI, but not in Userlike. This feature allows seamless transition from AI to human agents when necessary, ensuring a smooth customer experience.
All three platforms provide conversation analytics and insights, enabling businesses to monitor and improve their customer support performance.
Chaindesk and My AskAI both offer AI email assistants, a feature not available in Userlike. This capability helps automate email responses, further enhancing support efficiency.
All three platforms include email lead capture features, aiding in the collection and management of potential customer leads.
Chaindesk and My AskAI provide detailed content limits, with My AskAI offering unlimited webpages and documents across all plans. Chaindesk's limits vary by plan, with the free tier offering 20,000 words of storage and the Enterprise plan offering up to 300,000,000 words. Userlike does not specify content limits.
Chaindesk and My AskAI specify the number of chatbots/agents allowed per plan. My AskAI offers one chatbot with two modes (public and private) in its Essentials and Pro plans, and unlimited chatbots in the Enterprise plan. Chaindesk ranges from one agent in the free plan to 100 agents in the Enterprise plan. Userlike does not provide this information.
None of the platforms offer a hosted help centre, focusing instead on chatbot and AI support functionalities.
Userlike includes a chatbot flow builder, a feature not available in Chaindesk or My AskAI. This allows for the creation of custom chatbot interactions and workflows.
Userlike, Chaindesk, and My AskAI all offer various integrations with content and knowledge bases. My AskAI supports a wide range of integrations, including websites, various file types, Google Drive, Notion, Confluence, SharePoint, Gitbook, OneDrive, Dropbox, Zendesk, Intercom, and Salesforce. Chaindesk supports integrations with websites, Notion, YouTube, Google Drive, and various file types. Userlike integrates with FAQ documents, customer service transcripts, product documentation, and previous chat histories.
Userlike provides extensive end-user integrations, including website cha
