AI customer support features comparison: Userlike vs Chaindesk

Introduction

Userlike, Chaindesk, and My AskAI are AI customer support tools designed to deflect support tickets and enhance customer service efficiency. Each platform offers a range of features, pricing plans, and capabilities tailored to meet different business needs.

AI Customer Support Features

All three platforms—Userlike, Chaindesk, and My AskAI—offer AI customer support features, helping businesses automate and streamline their customer service operations. However, My AskAI stands out by also providing AI features specifically designed for support agents, enhancing the overall support experience.

Pricing Plans

Userlike offers a range of pricing plans starting from a free tier to custom pricing with its Flex plan. Additional costs include WhatsApp campaigns at $39.00 per month and extra users at $20.00 per month. Chaindesk's plans range from a free tier to $499 per month for the Enterprise plan. My AskAI's pricing is straightforward with plans starting at $60 for Essentials, $99 for Pro, and Enterprise pricing available upon request. Notably, My AskAI offers a 30-day free trial on all plans without requiring a credit card.

AI Price Per 1,000 Tickets/Chats

The cost for AI per 1,000 tickets/chats varies significantly among the platforms. Chaindesk charges $13, while My AskAI charges $99. Userlike's pricing for this feature is not specified and requires contacting them for a quote.

Usage Tiers

Userlike offers unlimited conversations across all its plans. Chaindesk provides a tiered approach with message credits ranging from 100 in the free plan to 100,000 in the Enterprise plan. My AskAI has a more granular approach, with Essentials allowing 200 conversations per month, Pro allowing 1,000, and Enterprise offering unlimited conversations. Additional conversations are charged at $0.10 each.

Human Handover

Human handover capabilities are available in both Chaindesk and My AskAI, but not in Userlike. This feature allows seamless transition from AI to human agents when necessary, ensuring a smooth customer experience.

Conversation Analytics/Insights

All three platforms provide conversation analytics and insights, enabling businesses to monitor and improve their customer support performance.

AI Email Assistant

Chaindesk and My AskAI both offer AI email assistants, a feature not available in Userlike. This capability helps automate email responses, further enhancing support efficiency.

Email Lead Capture

All three platforms include email lead capture features, aiding in the collection and management of potential customer leads.

Content Limits

Chaindesk and My AskAI provide detailed content limits, with My AskAI offering unlimited webpages and documents across all plans. Chaindesk's limits vary by plan, with the free tier offering 20,000 words of storage and the Enterprise plan offering up to 300,000,000 words. Userlike does not specify content limits.

Number of Chatbots/Agents

Chaindesk and My AskAI specify the number of chatbots/agents allowed per plan. My AskAI offers one chatbot with two modes (public and private) in its Essentials and Pro plans, and unlimited chatbots in the Enterprise plan. Chaindesk ranges from one agent in the free plan to 100 agents in the Enterprise plan. Userlike does not provide this information.

Hosted Help Centre

None of the platforms offer a hosted help centre, focusing instead on chatbot and AI support functionalities.

Chatbot Flow Builder

Userlike includes a chatbot flow builder, a feature not available in Chaindesk or My AskAI. This allows for the creation of custom chatbot interactions and workflows.

Integrations (Content/Knowledge)

Userlike, Chaindesk, and My AskAI all offer various integrations with content and knowledge bases. My AskAI supports a wide range of integrations, including websites, various file types, Google Drive, Notion, Confluence, SharePoint, Gitbook, OneDrive, Dropbox, Zendesk, Intercom, and Salesforce. Chaindesk supports integrations with websites, Notion, YouTube, Google Drive, and various file types. Userlike integrates with FAQ documents, customer service transcripts, product documentation, and previous chat histories.

Integrations (End Users)

Userlike provides extensive end-user integrations, including website chat, WhatsApp, Facebook Messenger, SMS, Threema, Telegram, and Instagram (coming soon). Chaindesk supports website, WordPress, Slack, Crisp, Zapier, WhatsApp, Telegram, Shopify, and Messenger. My AskAI offers integrations with website chat, Zendesk, Intercom, HubSpot, Slack, Teams, Zapier, Tidio, LiveChat, Crisp, SalesIQ (Zoho), Tawk, Freshchat, WhatsApp, Instagram, Messenger, and X/Twitter.

Compliance and Support

All three platforms are GDPR compliant. None of them are SOC-2 compliant. Support varies, with My AskAI offering web and email support for Essentials, priority support for Pro, and a dedicated success manager for Enterprise. Chaindesk provides community and email support for free users, with dedicated and premium support for higher-tier plans. Userlike offers GPT-4 support for its free, Team, and Corporate plans, with professional onboarding and a dedicated account manager for the Flex plan.

AI Models Available

Userlike and Chaindesk primarily use GPT-4. My AskAI offers a broader range of AI models, including GPT-4o, Claude, and Gemini, providing more flexibility and options for businesses.

API Access

All three platforms provide API access, enabling businesses to integrate their AI customer support functionalities with other systems and applications.

Conclusion

In summary, while all three platforms offer robust AI customer support features, My AskAI distinguishes itself with AI features for support agents, a wider range of integrations, and flexible AI model options. Its straightforward pricing and comprehensive support options further enhance its appeal for businesses looking to optimize their customer support operations.