AI customer support features comparison: Userlike vs Botsonic
Userlike and Botsonic are AI customer support tools designed to deflect support tickets and streamline customer service operations. Userlike offers various usage tiers with unlimited conversations across all its plans, including Free, Team, Corporate, and Flex, with monthly prices ranging from $0 to $350, and a custom pricing option for the Flex plan. Additional features include email lead capture and analytics/insights, but it does not support human handover or an AI email assistant. Userlike also provides add-ons such as WhatsApp Campaigns for $39 per month and additional users for $20 per month. Pricing for AI Automation Hub is not specified.
Botsonic, on the other hand, has defined usage tiers with message limits, offering a Free plan with a one-time 100 messages, a Professional plan at $49 per month for 3,000 messages, and an Enterprise plan at $800 per month for 25,000 messages. It also includes analytics/insights and email lead capture, similar to Userlike, but differentiates itself by offering an AI email assistant. Both platforms do not support human handover. Botsonic's cost per 1,000 tickets/chats is $41, whereas Userlike's pricing for the same metric is not specified and is provided on a POA (Price on Application) basis.
Full breakdown: All available features and pricing
| Feature | Userlike | Botsonic | My AskAI |
|---|---|---|---|
| Offers AI Customer Support Features? | Yes | Yes | Yes |
| Offers AI Features for Support Agents? | No | No | Yes |
| Price Plans | Free - $0/mo Team - $130/mo Corporate - $350/mo Flex - Custom WhatsApp Campaigns - $39.00/mo Additional users - $20.00/mo AI Automation Hub - Not specified |
Free - $0/mo Professional - $49/mo Enterprise - $800/mo |
Essentials - $60 Pro - $99 Enterprise - POA 30 day free trial on all plans (no card required) |
| AI Price Per 1,000 tickets/chats | POA | $41 | $99 |
| Usage Tiers | Free - Unlimited conversations Team - Unlimited conversations Corporate - Unlimited conversations Flex - Unlimited conversations |
Free - 100 messages (one time) Professional - 3,000 messages/mo Enterprise - 25,000 messages/mo |
Essentials - 200 conversations/mo Pro - 1,000 conversations/mo Enterprise - Unlimited $0.10 per conversation beyond limits |
| Human Handover | No | No | Yes |
| Conversation Analytics/Insights | Yes | Yes | Yes |
| AI Email Assistant | No | Yes | Yes |
| Email Lead Capture | Yes | Yes | Yes |
| Pricing Page | Userlike pricing page | Botsonic pricing page | My AskAI pricing page |
| Content Limits | Not provided | Free - 1M uploaded characters Professional - 50M uploaded characters Enterprise - 200M uploaded characters |
Essentials - Unlimited webpages & documents Pro - Unlimited webpages & documents Enterprise - Unlimited webpages & documents Updated automatically |
| Number of Chatbots/Agents | Not provided | Free - 1 chatbot Professional - 2 chatbots Enterprise - 5 chatbots |
Essentials - 1 (2 modes: public and private) Pro - 1 (2 modes: public and private) Enterprise - Unlimited |
| Hosted Help Centre | No | No | No |
| Chatbot Flow Builder | Yes | Yes | No |
| Integrations (Content/Knowledge) | FAQ documents Customer service transcripts Product documentation Previous chat histories Integrated knowledge bases |
Website Files (pdf, sitemaps, docx, xls) |
Websites Files (PDF, Docx, txt, CSV, pptx, mp3, mp4 (audio), xlsx) Google Drive Notion Confluence SharePoint Gitbook OneDrive Dropbox Zendesk Intercom Salesforce |
| Integrations (End Users) | Website chat Facebook Messenger SMS Threema Telegram Instagram (coming soon) |
Whatsapp Facebook Messenger Telegram Zapier Wordpress Slack Google Tag Manager Google Chat Calendly Notion Salesforce Sharepoint Onedrive HubSpot (SOON) Active Campaign |
Website Zendesk (app) Intercom (app) HubSpot (app) Slack (app) Teams (app) Zapier Tidio LiveChat Crisp SalesIQ (Zoho) Tawk Freshchat WhatsApp (via Intercom/Zendesk) Instagram (via Intercom/Zendesk) Messenger (via Intercom/Zendesk) X/Twitter (via Intercom/Zendesk) |
| GDPR Compliant | Yes | Yes | Yes |
| SOC-2 Compliant | No | Yes | No |
| Support | Free - GPT-4 Team - GPT-4 Corporate - GPT-4 Flex - Professional onboarding, dedicated account manager |
Free - email Professional - email Enterprise - priority email support, direct Slack access to consult support and engineering team |
Essentials - Web, email Pro - Priority web, email, video Enterprise - Slack, Success manager |
| AI Models Available | Free - not specified Team - not specified Corporate - GPT-4 Flex - GPT-4 |
GPT-4o mini GPT-4o |
Essentials - GPT-4o Pro - GPT-4o Enterprise - GPT-4o/Claude/Gemini |
| API Access | Yes | Yes | Yes |
Overview
Userlike, Botsonic, and My AskAI are AI customer support tools designed to deflect support tickets and streamline customer service operations. Each offers unique features and pricing structures aimed at different market segments.
Key Features
All three platforms provide AI customer support features. However, only My AskAI extends its AI capabilities to support agents, offering a more comprehensive toolset for customer service teams.
Pricing
Userlike offers a range of plans from Free to Custom, with additional costs for WhatsApp campaigns and extra users. Botsonic's plans range from Free to $800 per month, while My AskAI's pricing starts at $60 for the Essentials plan, going up to $99 for the Pro plan, with Enterprise plans available upon request. Notably, My AskAI offers a 30-day free trial on all plans without requiring a credit card.
AI Pricing and Usage Tiers
Userlike's AI pricing per 1,000 tickets/chats is provided on a per-quote basis. Botsonic charges $41, while My AskAI charges $99. In terms of usage tiers, Userlike provides unlimited conversations across all plans, Botsonic offers tiered limits, and My AskAI provides tiered limits with an option to pay per conversation beyond those limits.
Human Handover and Analytics
My AskAI stands out by offering a human handover feature, which is not available in Userlike or Botsonic. All three platforms provide conversation analytics and insights.
AI Email Assistant and Lead Capture
Both Botsonic and My AskAI include AI email assistants, whereas Userlike does not. All three platforms offer email lead capture capabilities.
Content Limits and Chatbots
Botsonic and My AskAI have clearly defined content limits, with My AskAI offering unlimited webpages and documents across all plans. Botsonic allows for a varying number of chatbots depending on the plan, while My AskAI provides one chatbot with two modes (public and private) in its lower tiers and unlimited chatbots in its Enterprise plan.
Integrations
Userlike integrates with various content and knowledge sources, as well as end-user platforms like WhatsApp and Facebook Messenger. Botsonic and My AskAI offer more extensive integrations. My AskAI supports a wide range of content sources, including Google Drive, Notion, and SharePoint, and integrates with end-user platforms like Zendesk, Intercom, and Slack.
Compliance and Support
All three platforms are GDPR compliant. Botsonic is also SOC-2 compliant, while Userlike and My AskAI are not. Support varies across the platforms, with My AskAI offering extensive support options, including web, email, video, and a dedicated success manager for Enterprise plans.
AI Models and API Access
Userlike and Botsonic provide access to unspecified AI models and GPT-4o, respectively. My AskAI offers a range of AI models, including GPT-4o, Claude, and Gemini, providing more flexibility. All three platforms offer API access.
Conclusion
My AskAI offers several advantages over Userlike and Botsonic, particularly in terms of AI capabilities for support agents, human handover features, and extensive integrations. Its pricing structure and support options also provide added value for users seeking a comprehensive AI customer support solution.
Compare Userlike with other AI support agents
Join 250+ eCommerce and SaaS businesses using our AI support agents to automate their support
“At the end of last year I was given the challenge - how can we provide the same or better service, without hiring anyone?”
Zinc
“We needed an AI agent integrated within our current tools. My AskAI was the only solution that wasn't going to disrupt our operations.”
Zeffy
“My AskAI blew everybody else out of the water. It made the selection process very easy for us.”
Customer.io ($50M+ ARR)
“The difference was immediate. Customers get instant answers and our team can dedicate more time to solving complex problems"
Swytch Bike
“It now resolves 71% of queries (over 35,000 every month), meaning more time solving complex issues and improving UX.”
Freecash
“At the end of last year I was given the challenge - how can we provide the same or better service, without hiring anyone?”
Zinc
“We needed an AI agent integrated within our current tools. My AskAI was the only solution that wasn't going to disrupt our operations.”
Zeffy
“My AskAI blew everybody else out of the water. It made the selection process very easy for us.”
Customer.io ($50M+ ARR)
“The difference was immediate. Customers get instant answers and our team can dedicate more time to solving complex problems"
Swytch Bike
