Userlike and Botsify are AI customer support tools designed to deflect support tickets by automating customer interactions. Userlike offers multiple pricing tiers, including a free plan and paid options ranging from $130 to $350 per month, with additional costs for WhatsApp campaigns and extra users. It provides unlimited conversations across all tiers and includes features like analytics and email lead capture. However, Userlike does not support human handover or an AI email assistant.
Botsify also provides unlimited conversations in its pricing plans, which start at $49 per month for the "Do it yourself" tier and go up to $149 per month for the "Done for you" tier, with custom plans available for more tailored needs. Similar to Userlike, Botsify offers analytics and email lead capture but distinguishes itself with human handover capabilities. Neither platform includes an AI email assistant, and both have a "Price on Application" (POA) model for 1,000 tickets/chats, indicating that specific pricing details may need to be directly negotiated with the providers.
| Feature | Userlike | Botsify | My AskAI |
|---|---|---|---|
| Offers AI Customer Support Features? | Yes | Yes | Yes |
| Offers AI Features for Support Agents? | No | No | Yes |
| Price Plans | Free - $0/mo Team - $130/mo Corporate - $350/mo Flex - Custom WhatsApp Campaigns - $39.00/mo Additional users - $20.00/mo AI Automation Hub - Not specified | Do it yourself - $49/mo Done for you - $149/mo Custom - Customized Plan | Essentials - $60 Pro - $99 Enterprise - POA 30 day free trial on all plans (no card required) |
| AI Price Per 1,000 tickets/chats | POA | POA | $99 |
| Usage Tiers | Free - Unlimited conversations Team - Unlimited conversations Corporate - Unlimited conversations Flex - Unlimited conversations | Do it yourself - Unlimited Done for you - Unlimited Custom - Unlimited | Essentials - 200 conversations/mo Pro - 1,000 conversations/mo Enterprise - Unlimited $0.10 per conversation beyond limits |
| Human Handover | No | Yes | Yes |
| Conversation Analytics/Insights | Yes | Yes | Yes |
| AI Email Assistant | No | No | Yes |
| Email Lead Capture | Yes | Yes | Yes |
| Pricing Page | Userlike pricing page | Botsify pricing page | My AskAI pricing page |
| Content Limits | Not provided | Do it yourself - Unlimited Done for you - Unlimited Custom - Unlimited | Essentials - Unlimited webpages & documents Pro - Unlimited webpages & documents Enterprise - Unlimited webpages & documents Updated automatically |
| Number of Chatbots/Agents | Not provided | Do it yourself - 2 chatbots Done for you - 5 chatbots Custom - Unlimited | Essentials - 1 (2 modes: public and private) Pro - 1 (2 modes: public and private) Enterprise - Unlimited |
| Hosted Help Centre | No | No | No |
| Chatbot Flow Builder | Yes | No | No |
| Integrations (Content/Knowledge) | FAQ documents Customer service transcripts Product documentation Previous chat histories Integrated knowledge bases | Not provided | Websites Files (PDF, Docx, txt, CSV, pptx, mp3, mp4 (audio), xlsx) Google Drive Notion Confluence SharePoint Gitbook OneDrive Dropbox Zendesk Intercom Salesforce |
| Integrations (End Users) | Website chat Facebook Messenger SMS Threema Telegram Instagram (coming soon) | Messenger SMS Website Telegram | Website Zendesk (app) Intercom (app) HubSpot (app) Slack (app) Teams (app) Zapier Tidio LiveChat Crisp SalesIQ (Zoho) Tawk Freshchat WhatsApp (via Intercom/Zendesk) Instagram (via Intercom/Zendesk) Messenger (via Intercom/Zendesk) X/Twitter (via Intercom/Zendesk) |
| GDPR Compliant | Yes | Yes | Yes |
| SOC-2 Compliant | No | Yes | No |
| Support | Free - GPT-4 Team - GPT-4 Corporate - GPT-4 Flex - Professional onboarding, dedicated account manager | Do it yourself - Basic Support (general response) Done for you - Dedicated support (response and technical support) Custom - Dedicated support (response and technical support) | Essentials - Web, email Pro - Priority web, email, video Enterprise - Slack, Success manager |
| AI Models Available | Free - not specified Team - not specified Corporate - GPT-4 Flex - GPT-4 | Not provided | Essentials - GPT-4o Pro - GPT-4o Enterprise - GPT-4o/Claude/Gemini |
| API Access | Yes | Yes | Yes |
Userlike, Botsify, and My AskAI are AI-driven customer support tools designed to streamline customer interactions and deflect support tickets. Each platform offers unique features, pricing plans, and capabilities aimed at enhancing customer service efficiency.
All three platforms—Userlike, Botsify, and My AskAI—provide AI customer support features. However, My AskAI distinguishes itself by offering AI features specifically designed for support agents, enhancing their ability to manage and resolve tickets more efficiently.
Userlike offers a range of pricing plans starting with a free tier and extending to a custom plan. Additional costs apply for WhatsApp campaigns and extra users. Botsify's plans range from a "Do it yourself" option at $49 per month to a customized plan. My AskAI offers three tiers: Essentials at $60, Pro at $99, and Enterprise with a price on application (POA). My AskAI also provides a 30-day free trial on all plans without requiring a credit card.
While Userlike and Botsify have their AI pricing on a price-on-application basis, My AskAI clearly states a cost of $99 per 1,000 tickets/chats, providing more transparent pricing.
Userlike and Botsify both offer unlimited conversations across their plans. In contrast, My AskAI has defined conversation limits for its Essentials and Pro plans, with additional costs for exceeding these limits. The Enterprise plan offers unlimited conversations.
Human handover capabilities are available in Botsify and My AskAI, allowing seamless transition from AI to human agents when necessary. Userlike does not offer this feature.
All three platforms provide conversation analytics and insights, enabling businesses to monitor and optimize their customer interactions effectively.
My AskAI stands out by offering an AI Email Assistant, a feature not available in Userlike or Botsify. This capability can significantly enhance email-based customer support.
All three platforms support email lead capture, helping businesses collect and manage customer leads efficiently.
While Userlike and Botsify do not specify content limits, My AskAI offers unlimited webpages and documents across all plans, with automatic updates, ensuring comprehensive content management.
Botsify offers a varying number of chatbots based on the plan, while My AskAI provides one chatbot (with public and private modes) in lower tiers and unlimited chatbots in the Enterprise plan. Userlike does not specify the number of chatbots or agents.
None of the platforms offer a hosted help center, focusing instead on direct customer interaction through AI and chatbots.
Userlike includes a chatbot flow builder, a feature absent in Botsify and My AskAI, allowing for more customizable conversation flows.
Userlike integrates with various knowledge sources like FAQ documents and previous chat histories. Botsify's integrations are not specified. My AskAI offers extensive integrations, including websites, various file formats, and platforms like Google Drive, Notion, and Salesforce, providing a more versatile knowledge base.
Userlike supports multiple communication channels, including website chat, WhatsApp, and social media platforms. Botsify covers similar channels but with fewer details. My AskAI offers a wide range of integrations with end-user platforms, including popular tools like Zendesk, Intercom, and Slack, enhancing its versatility.
All three platforms are GDPR compliant. Botsify is additionally SOC-2 compliant. In terms of support, My AskAI offers different levels of support based on the plan, including priority support and a dedicated success manager for Enterprise users.
Userlike provides GPT-4 for higher-tier pla
