AI customer support features comparison: Userlike vs Alphachat

Overview

Userlike, Alphachat, and My AskAI are AI customer support tools designed to deflect support tickets and streamline customer service operations. Each platform offers distinct features, pricing models, and capabilities to cater to different business needs.

AI Customer Support Features

All three platforms, Userlike, Alphachat, and My AskAI, offer robust AI customer support features. These features are designed to automate responses, manage customer queries, and provide seamless support experiences.

AI Features for Support Agents

Userlike does not offer AI features specifically for support agents, whereas both Alphachat and My AskAI do. This allows Alphachat and My AskAI to enhance the efficiency of human agents by providing AI-driven insights and assistance.

Pricing Plans

Userlike offers a range of pricing plans starting with a free tier and going up to custom pricing for the Flex plan. In contrast, Alphachat has a more straightforward pricing structure with a standard plan at €399 per month and customized enterprise plans. My AskAI offers more granular pricing options with Essentials at $60, Pro at $99, and Enterprise plans available on request. Additionally, My AskAI provides a 30-day free trial on all plans without requiring a credit card.

AI Price Per 1,000 Tickets/Chats

The pricing for AI per 1,000 tickets or chats varies significantly. Userlike's pricing is not specified and is provided on a per-quote basis. Alphachat charges $370, while My AskAI offers a competitive rate of $99.

Usage Tiers

Userlike offers unlimited conversations across all its plans. Alphachat provides 3,000 conversations per month in its standard plan and unlimited in its enterprise tier. My AskAI's plans range from 200 conversations per month in the Essentials plan to unlimited in the Enterprise plan, with an additional cost of $0.10 per conversation beyond the set limits.

Human Handover

Userlike lacks the capability for human handover, which is a feature available in both Alphachat and My AskAI. This feature allows for seamless transition from AI to human agents when needed, enhancing the overall customer support experience.

Conversation Analytics/Insights

All three platforms provide conversation analytics and insights. These tools help businesses understand customer interactions better and improve their support strategies.

AI Email Assistant

My AskAI stands out by offering an AI email assistant, a feature not available in Userlike or Alphachat. This capability can automate email responses, further reducing the workload on human agents.

Email Lead Capture

All three platforms support email lead capture, enabling businesses to gather potential customer information and follow up effectively.

Content Limits

Userlike does not specify content limits. Alphachat offers unlimited content in both its standard and enterprise plans. My AskAI also provides unlimited webpages and documents across all its plans, with automatic updates.

Number of Chatbots/Agents

Userlike does not provide specific information on the number of chatbots or agents. Alphachat's standard plan includes one chatbot, with unlimited chatbots available in the enterprise plan. My AskAI offers one chatbot with two modes (public and private) in its Essentials and Pro plans, and unlimited chatbots in the Enterprise plan.

Hosted Help Centre

None of the three platforms offer a hosted help center.

Chatbot Flow Builder

Userlike and Alphachat both include a chatbot flow builder, while My AskAI does not. This tool helps in creating structured conversation flows for the chatbots.

Integrations (Content/Knowledge)

Userlike integrates with FAQ documents, customer service transcripts, product documentation, and previous chat histories. Alphachat uses Floweditor for integrations. My AskAI supports a wide range of integrations, including websites, various file types, Google Drive, Notion, Confluence, SharePoint, Gitbook, OneDrive, Dropbox, Zendesk, Intercom, and Salesforce.

Integrations (End Users)

Userlike integrates with multiple communication channels such as website chat, WhatsApp, Facebook Messenger, SMS, Threema, Telegram, and Instagram (coming soon). Alphachat integrates with platforms like Wix, Shopify, Wordpress, HubSpot, Zendesk, Salesforce, RCS, and WhatsApp. My AskAI offers integrations with website chat, Zendesk, Intercom, HubSpot, Slack, Teams, Zapier, Tidio, LiveChat, Crisp, SalesIQ (Zoho), Tawk, Freshchat, and social media platforms via Intercom/Zendesk.

Compliance

All three platforms are GDPR compliant, but none of them are SOC-2 compliant.

Support

Userlike provides support through GPT-4 for its free, team, and corporate plans, with professional onboarding and a dedicated account manager for the Flex plan. Alphachat offers virtual assistant, email, and ticketing support in its standard plan, and a dedicated account manager for enterprise customers. My AskAI provides web and email support for the Essentials plan, priority support including video for the Pro plan, and Slack support with a success manager for the Enterprise plan.

AI Models Available

Userlike utilizes GPT-4 in its corporate and Flex plans, while Alphachat uses OpenAI models. My AskAI offers GPT-4o across all plans, with additional options for Claude and Gemini in the Enterprise plan.

API Access

All three platforms provide API access, allowing for further customization and integration with other systems.

Conclusion

In summary, My AskAI offers a comprehensive range of features, competitive pricing, and extensive integrations, making it a strong contender in the AI customer support market. Its unique offerings, such as the AI email assistant and varied AI models, provide additional value compared to Userlike and Alphachat.