Userlike and Alphachat are AI customer support tools designed to deflect support tickets by automating customer interactions. Userlike offers several pricing plans, including a free tier and paid plans ranging from $130 to $350 per month, with an option for custom pricing under the Flex plan. It provides unlimited conversations across all tiers and includes features like analytics and email lead capture. However, it does not support human handover or an AI email assistant. Additional services like WhatsApp Campaigns and extra user licenses come at additional costs.
Alphachat, on the other hand, offers a more straightforward pricing structure with a standard plan priced at €399 per month for up to 3,000 tickets/chats and an enterprise plan with customized pricing for unlimited usage. Key features include human handover, analytics, and email lead capture, similar to Userlike. However, Alphachat specifies a cost of $370 per 1,000 tickets/chats, which provides clarity on cost per usage that Userlike does not explicitly offer. Both platforms aim to streamline customer support through automation, but they differ in pricing models and certain functional capabilities.
| Feature | Userlike | Alphachat | My AskAI |
|---|---|---|---|
| Offers AI Customer Support Features? | Yes | Yes | Yes |
| Offers AI Features for Support Agents? | No | Yes | Yes |
| Price Plans | Free - $0/mo Team - $130/mo Corporate - $350/mo Flex - Custom WhatsApp Campaigns - $39.00/mo Additional users - $20.00/mo AI Automation Hub - Not specified | Standard - €399mo Enterprise - Customized Plan | Essentials - $60 Pro - $99 Enterprise - POA 30 day free trial on all plans (no card required) |
| AI Price Per 1,000 tickets/chats | POA | $370 | $99 |
| Usage Tiers | Free - Unlimited conversations Team - Unlimited conversations Corporate - Unlimited conversations Flex - Unlimited conversations | Standard - 3,000/mo Enterprise - Unlimited | Essentials - 200 conversations/mo Pro - 1,000 conversations/mo Enterprise - Unlimited $0.10 per conversation beyond limits |
| Human Handover | No | Yes | Yes |
| Conversation Analytics/Insights | Yes | Yes | Yes |
| AI Email Assistant | No | No | Yes |
| Email Lead Capture | Yes | Yes | Yes |
| Pricing Page | Userlike pricing page | Alphachat pricing page | My AskAI pricing page |
| Content Limits | Not provided | Standard - Unlimited Enterprise - Unlimited | Essentials - Unlimited webpages & documents Pro - Unlimited webpages & documents Enterprise - Unlimited webpages & documents Updated automatically |
| Number of Chatbots/Agents | Not provided | Standard - 1 Enterprise - Unlimited | Essentials - 1 (2 modes: public and private) Pro - 1 (2 modes: public and private) Enterprise - Unlimited |
| Hosted Help Centre | No | No | No |
| Chatbot Flow Builder | Yes | Yes | No |
| Integrations (Content/Knowledge) | FAQ documents Customer service transcripts Product documentation Previous chat histories Integrated knowledge bases | Floweditor | Websites Files (PDF, Docx, txt, CSV, pptx, mp3, mp4 (audio), xlsx) Google Drive Notion Confluence SharePoint Gitbook OneDrive Dropbox Zendesk Intercom Salesforce |
| Integrations (End Users) | Website chat Facebook Messenger SMS Threema Telegram Instagram (coming soon) | Wix Shopify Wordpress HubSpot Zendesk Salesforce RCS | Website Zendesk (app) Intercom (app) HubSpot (app) Slack (app) Teams (app) Zapier Tidio LiveChat Crisp SalesIQ (Zoho) Tawk Freshchat WhatsApp (via Intercom/Zendesk) Instagram (via Intercom/Zendesk) Messenger (via Intercom/Zendesk) X/Twitter (via Intercom/Zendesk) |
| GDPR Compliant | Yes | Yes | Yes |
| SOC-2 Compliant | No | No | No |
| Support | Free - GPT-4 Team - GPT-4 Corporate - GPT-4 Flex - Professional onboarding, dedicated account manager | Standard - Virtual assistant, email, ticketing Enterprise - Dedicated Account Manager for support in Slack or Jira, SLA | Essentials - Web, email Pro - Priority web, email, video Enterprise - Slack, Success manager |
| AI Models Available | Free - not specified Team - not specified Corporate - GPT-4 Flex - GPT-4 | OpenAI | Essentials - GPT-4o Pro - GPT-4o Enterprise - GPT-4o/Claude/Gemini |
| API Access | Yes | Yes | Yes |
Userlike, Alphachat, and My AskAI are AI customer support tools designed to deflect support tickets and streamline customer service operations. Each platform offers distinct features, pricing models, and capabilities to cater to different business needs.
All three platforms, Userlike, Alphachat, and My AskAI, offer robust AI customer support features. These features are designed to automate responses, manage customer queries, and provide seamless support experiences.
Userlike does not offer AI features specifically for support agents, whereas both Alphachat and My AskAI do. This allows Alphachat and My AskAI to enhance the efficiency of human agents by providing AI-driven insights and assistance.
Userlike offers a range of pricing plans starting with a free tier and going up to custom pricing for the Flex plan. In contrast, Alphachat has a more straightforward pricing structure with a standard plan at €399 per month and customized enterprise plans. My AskAI offers more granular pricing options with Essentials at $60, Pro at $99, and Enterprise plans available on request. Additionally, My AskAI provides a 30-day free trial on all plans without requiring a credit card.
The pricing for AI per 1,000 tickets or chats varies significantly. Userlike's pricing is not specified and is provided on a per-quote basis. Alphachat charges $370, while My AskAI offers a competitive rate of $99.
Userlike offers unlimited conversations across all its plans. Alphachat provides 3,000 conversations per month in its standard plan and unlimited in its enterprise tier. My AskAI's plans range from 200 conversations per month in the Essentials plan to unlimited in the Enterprise plan, with an additional cost of $0.10 per conversation beyond the set limits.
Userlike lacks the capability for human handover, which is a feature available in both Alphachat and My AskAI. This feature allows for seamless transition from AI to human agents when needed, enhancing the overall customer support experience.
All three platforms provide conversation analytics and insights. These tools help businesses understand customer interactions better and improve their support strategies.
My AskAI stands out by offering an AI email assistant, a feature not available in Userlike or Alphachat. This capability can automate email responses, further reducing the workload on human agents.
All three platforms support email lead capture, enabling businesses to gather potential customer information and follow up effectively.
Userlike does not specify content limits. Alphachat offers unlimited content in both its standard and enterprise plans. My AskAI also provides unlimited webpages and documents across all its plans, with automatic updates.
Userlike does not provide specific information on the number of chatbots or agents. Alphachat's standard plan includes one chatbot, with unlimited chatbots available in the enterprise plan. My AskAI offers one chatbot with two modes (public and private) in its Essentials and Pro plans, and unlimited chatbots in the Enterprise plan.
None of the three platforms offer a hosted help center.
Userlike and Alphachat both include a chatbot flow builder, while My AskAI does not. This tool helps in creating structured conversation flows for the chatbots.
Userlike integrates with FAQ documents, customer service transcripts, product documentation, and previous chat histories. Alphachat uses Floweditor for integrations. My AskAI supports a wide range of integrations, including websites, various file types, Google Drive, Notion, Confluence, SharePoint, Gitbook, OneDrive, Dropbox, Zendesk, Intercom, and Salesforce.
Userlike integrates with multiple communication channels such as website chat, WhatsApp, Facebook Messenger, SMS, Threema, Telegram, and Instagram (coming soon). Alphachat integrates with platforms like Wix, Shopify, Wordpress, HubSpot, Zendesk, Salesforce, RCS, and WhatsApp. My AskAI offers integrations with website chat, Zendesk, Intercom, HubSpot, Slack, Teams, Zapier, Tidio, LiveChat, Crisp, SalesIQ (Zoho), Tawk, Freshchat, and social media platforms via Intercom/Zendesk.
