Userlike and Algomo are AI customer support tools designed to help businesses deflect support tickets by automating customer interactions. Userlike offers a range of usage tiers with unlimited conversations across all plans, including Free, Team, Corporate, and Flex. Pricing for these plans ranges from $0 per month for the Free tier to $350 per month for the Corporate tier, with additional costs for WhatsApp Campaigns and extra users. Userlike provides analytics and insights, as well as email lead capture capabilities, but lacks a human handover feature and an AI email assistant.
In contrast, Algomo's pricing is based on the number of bot conversations per month, with tiers including Starter, Pro, and Scale, priced at $9, $49, and $499 per month, respectively. The cost per 1,000 tickets/chats is $125. Algomo supports human handover and includes both analytics/insights and an AI email assistant, along with email lead capture. While Userlike's pricing structure emphasizes flexibility with unlimited conversations, Algomo offers a more granular approach based on conversation volume, catering to different business needs with its tiered plans.
| Feature | Userlike | Algomo | My AskAI |
|---|---|---|---|
| Offers AI Customer Support Features? | Yes | Yes | Yes |
| Offers AI Features for Support Agents? | No | Yes | Yes |
| Price Plans | Free - $0/mo Team - $130/mo Corporate - $350/mo Flex - Custom WhatsApp Campaigns - $39.00/mo Additional users - $20.00/mo AI Automation Hub - Not specified | Starter - $9/mo Pro - $49/mo Scale - $499/mo | Essentials - $60 Pro - $99 Enterprise - POA 30 day free trial on all plans (no card required) |
| AI Price Per 1,000 tickets/chats | POA | $125 | $99 |
| Usage Tiers | Free - Unlimited conversations Team - Unlimited conversations Corporate - Unlimited conversations Flex - Unlimited conversations | Starter - 100 Bot Conversations/mo Pro - 600 Bot Conversations/mo Scale - 10,000 Bot Conversations/mo | Essentials - 200 conversations/mo Pro - 1,000 conversations/mo Enterprise - Unlimited $0.10 per conversation beyond limits |
| Human Handover | No | Yes | Yes |
| Conversation Analytics/Insights | Yes | Yes | Yes |
| AI Email Assistant | No | Yes | Yes |
| Email Lead Capture | Yes | Yes | Yes |
| Pricing Page | Userlike pricing page | Algomo pricing page | My AskAI pricing page |
| Content Limits | Not provided | Starter - 10M character limit/workspace Pro - 30M character limit/workspace Scale - 100M character limit/workspace | Essentials - Unlimited webpages & documents Pro - Unlimited webpages & documents Enterprise - Unlimited webpages & documents Updated automatically |
| Number of Chatbots/Agents | Not provided | Starter - 1 Chatbot Pro - 2 Chatbots Scale - Unlimited Bots | Essentials - 1 (2 modes: public and private) Pro - 1 (2 modes: public and private) Enterprise - Unlimited |
| Hosted Help Centre | No | No | No |
| Chatbot Flow Builder | Yes | No | No |
| Integrations (Content/Knowledge) | FAQ documents Customer service transcripts Product documentation Previous chat histories Integrated knowledge bases | Public Website Support Articles Past conversations Slack channels Notion pages Google Docs | Websites Files (PDF, Docx, txt, CSV, pptx, mp3, mp4 (audio), xlsx) Google Drive Notion Confluence SharePoint Gitbook OneDrive Dropbox Zendesk Intercom Salesforce |
| Integrations (End Users) | Website chat Facebook Messenger SMS Threema Telegram Instagram (coming soon) | Shopify Hubspot Zapier Slack Google Analytics WordPress | Website Zendesk (app) Intercom (app) HubSpot (app) Slack (app) Teams (app) Zapier Tidio LiveChat Crisp SalesIQ (Zoho) Tawk Freshchat WhatsApp (via Intercom/Zendesk) Instagram (via Intercom/Zendesk) Messenger (via Intercom/Zendesk) X/Twitter (via Intercom/Zendesk) |
| GDPR Compliant | Yes | Yes | Yes |
| SOC-2 Compliant | No | No | No |
| Support | Free - GPT-4 Team - GPT-4 Corporate - GPT-4 Flex - Professional onboarding, dedicated account manager | Starter - live chat Pro - live chat, Zapier, hubspot Scale - live chat, dedicated priority support | Essentials - Web, email Pro - Priority web, email, video Enterprise - Slack, Success manager |
| AI Models Available | Free - not specified Team - not specified Corporate - GPT-4 Flex - GPT-4 | Own models | Essentials - GPT-4o Pro - GPT-4o Enterprise - GPT-4o/Claude/Gemini |
| API Access | Yes | Yes | Yes |
Userlike, Algomo, and My AskAI are AI customer support tools designed to deflect support tickets through automated interactions. Each offers unique features, pricing models, and capabilities aimed at enhancing customer support efficiency.
All three platforms—Userlike, Algomo, and My AskAI—provide AI customer support features. However, when it comes to AI features specifically designed for support agents, both Algomo and My AskAI offer these, whereas Userlike does not.
Userlike has a range of pricing plans starting from a free tier to customized plans. Specific AI automation pricing is not detailed. Algomo offers tiered plans starting from $9 per month to $499 per month. My AskAI’s pricing starts at $60 per month, with a 30-day free trial available across all plans, making it a cost-effective option for businesses seeking to evaluate the platform without initial financial commitment.
For AI pricing per 1,000 tickets or chats, My AskAI charges $99, which is lower than Algomo's $125. Userlike’s pricing for this metric is not specified and is provided upon request.
Userlike offers unlimited conversations across all its plans, whereas Algomo’s conversation limits range from 100 to 10,000 per month based on the plan. My AskAI provides 200 to 1,000 conversations per month, with the Enterprise plan offering unlimited conversations. Additionally, My AskAI charges $0.10 per conversation beyond the specified limits.
Both Algomo and My AskAI support human handover, a feature not available in Userlike. This capability is crucial for resolving complex issues that require human intervention.
All three platforms offer conversation analytics and insights, helping businesses track and improve their customer support interactions.
Algomo and My AskAI include an AI email assistant, a feature absent in Userlike. This assists in managing and automating email responses, enhancing overall support efficiency.
All three platforms—Userlike, Algomo, and My AskAI—offer email lead capture, aiding businesses in generating leads directly from customer interactions.
Userlike does not specify content limits. Algomo’s content limits vary by plan, ranging from 10 million to 100 million characters per workspace. My AskAI, on the other hand, offers unlimited webpages and documents across all plans, with automatic updates, providing greater flexibility for content management.
Userlike does not provide details on the number of chatbots or agents. Algomo's plans offer between one and unlimited chatbots, depending on the tier. My AskAI provides one chatbot with two modes (public and private) in its lower-tier plans and unlimited chatbots in the Enterprise plan.
None of the three platforms offer a hosted help center feature.
Userlike includes a chatbot flow builder, which is not available in Algomo or My AskAI. This feature allows businesses to design custom interaction flows for their chatbots.
Userlike integrates with FAQ documents, customer service transcripts, product documentation, and previous chat histories. Algomo supports public websites, support articles, past conversations, Slack channels, and Notion pages. My AskAI offers extensive integrations, including websites, various file types, Google Drive, Notion, Confluence, SharePoint, Gitbook, OneDrive, Dropbox, Zendesk, Intercom, and Salesforce, providing a comprehensive range of content and knowledge integration options.
Userlike integrates with various messaging platforms like WhatsApp, Facebook Messenger, SMS, Threema, Telegram, and Instagram (coming soon). Algomo connects with Shopify, Hubspot, Zapier, Slack, Google Analytics, and WordPress. My AskAI supports integrations with website chat, Zendesk, Intercom, HubSpot, Slack, Teams, Zapier, Tidio, LiveChat, Crisp, SalesIQ (Zoho), Tawk, Freshchat, and various social media platforms via Intercom/Zendesk, offering extensive integration capabilities for end-users.
All three platforms are GDPR compliant, but none are SOC-2 compliant. Userlike offers support through GPT-4 for all plans, with professional onboarding and a dedicated account manager for its Flex plan. Algomo provides live chat support across all plans, with additional support options for higher tiers. My AskAI offers web and email support for Essentials, priority support for Pro, and Slack and a Success Manager for Enterprise plans.
Userlike uses GPT-4 for its Corporate and Flex plans but does not specify models for other tiers. Algomo employs its own models. My AskAI utilizes GPT-4o for Essentials and Pro plans, with the Enterprise plan offering options for GPT-4o, Claude, and Gemini.
All three platforms—Userlike, Algomo, and My AskAI—provide API access, enabling businesses to integrate their AI customer support functionalities with other systems.
In summary, while all three platforms offer robust AI customer support features, My AskAI stands out with its competitive pricing, extensive integration options, and flexible content limits. The platform's comprehensive support options and advanced AI models make it a compelling choice for businesses looking to enhance their customer support capabilities.
