AI customer support features comparison:Userlikevs Aidbase

Overview of AI Customer Support Tools

Userlike,Aidbase, andMy AskAIare AI-powered customer support tools designed to deflect support tickets and enhance customer service efficiency. Each platform offers distinct features, pricing plans, and capabilities, catering to different business needs.

AI Customer Support Features

All three platforms, Userlike, Aidbase, and My AskAI, provide AI customer support features. However, My AskAI stands out by also offering AI features specifically designed for support agents, enhancing both customer and agent experiences.

Pricing Plans

Userlike offers a range of pricing plans starting from a free tier to a custom-priced Flex plan, with additional costs for WhatsApp campaigns and extra users. Aidbase has three pricing tiers: Standard, Pro, and Expert, with varying message limits. My AskAI provides three plans: Essentials, Pro, and Enterprise, with a 30-day free trial available for all plans without requiring a credit card.

AI Pricing Per 1,000 Tickets/Chats

The AI pricing per 1,000 tickets or chats varies significantly. Userlike's pricing is provided on request (POA), Aidbase charges $29, and My AskAI charges $99.

Usage Tiers

Userlike offers unlimited conversations across all tiers. Aidbase's usage is tiered, with the Standard plan allowing 2,500 messages per month, Pro 10,000, and Expert 100,000. My AskAI's Essentials plan includes 200 conversations per month, Pro 1,000, and Enterprise unlimited, with an additional cost of $0.10 per conversation beyond these limits.

Human Handover

Human handover capabilities are available only in My AskAI, allowing seamless transition from AI to human agents, which is not supported by Userlike or Aidbase.

Conversation Analytics/Insights

Both Userlike and My AskAI offer conversation analytics and insights, providing valuable data for performance improvement. Aidbase does not offer this feature.

AI Email Assistant

Aidbase and My AskAI include an AI email assistant, whereas Userlike does not offer this feature.

Email Lead Capture

All three platforms support email lead capture, aiding in customer acquisition and engagement.

Content Limits

Userlike does not specify content limits. Aidbase provides content limits based on the plan, ranging from 2.5 million to 100 million training characters per month. My AskAI offers unlimited webpages and documents across all plans, with automatic updates.

Number of Chatbots/Agents

Userlike does not specify the number of chatbots or agents. Aidbase allows for 5 chatbots in Standard and Pro plans, and 50 in the Expert plan. My AskAI provides 1 chatbot with two modes (public and private) in Essentials and Pro plans, and unlimited chatbots in the Enterprise plan.

Hosted Help Centre and Chatbot Flow Builder

None of the platforms offer a hosted help center. Userlike is the only platform that includes a chatbot flow builder.

Integrations (Content/Knowledge)

Userlike integrates with various content sources such as FAQ documents and previous chat histories. Aidbase integrates with websites. My AskAI offers extensive integrations, including websites, various file types, cloud storage services, and several knowledge bases like Zendesk and Confluence.

Integrations (End Users)

Userlike supports multiple communication channels including website chat, WhatsApp, and Facebook Messenger. Aidbase integrates with Zapier. My AskAI provides a wide range of integrations, including website, Zendesk, Intercom, Slack, and more, facilitating comprehensive customer engagement.

Compliance and Support

All three platforms are GDPR compliant but none are SOC-2 compliant. Userlike offers GPT-4 support across its plans, while Aidbase does not specify support details. My AskAI offers different levels of support based on the plan, including web, email, video, and dedicated success managers for enterprise clients.

AI Models Available

Userlike and Aidbase primarily use GPT-4 and GPT-3.5 respectively. My AskAI offers multiple AI models, including GPT-4o, Claude, and Gemini, providing flexibility and choice for users.

API Access

All three platforms provide API access, allowing for further customization and integration with other systems.

Conclusion

While Userlike and Aidbase offer robust AI customer support features, My AskAI distinguishes itself with additional AI features for support agents, extensive integrations, human handover capabilities, and comprehensive support options. These features position My AskAI as a versatile and scalable solution suitable for various business needs.