Userlike is an AI customer support tool designed to deflect support tickets through automated chat solutions. It offers a range of pricing plans that cater to different organizational needs, including a Free tier and paid options such as Team at $130 per month, Corporate at $350 per month, and a customizable Flex plan. All usage tiers provide unlimited conversations, making it a scalable solution for businesses of various sizes. Additional features such as WhatsApp Campaigns are available for $39 per month, and extra users can be added for $20 per month. Pricing for the AI Automation Hub is not specified, and the price per 1,000 tickets or chats is determined on a per-order-arrangement (POA) basis.
Userlike includes robust analytics and insights capabilities, enabling businesses to track and optimize their customer interactions. It also supports email lead capture, although it does not feature an AI email assistant or human handover functionality. This positions Userlike as a tool focused on providing automated customer support without direct human intervention, suitable for organizations looking to streamline their support processes and gather actionable data from their customer interactions.
| Feature | Userlike | My AskAI |
|---|---|---|
| Offers AI Customer Support Features? | Yes | Yes |
| Offers AI Features for Support Agents? | No | Yes |
| Price Plans | Free - $0/mo Team - $130/mo Corporate - $350/mo Flex - Custom WhatsApp Campaigns - $39.00/mo Additional users - $20.00/mo AI Automation Hub - Not specified | Essentials - $60 Pro - $99 Enterprise - POA 30 day free trial on all plans (no card required) |
| AI Price Per 1,000 tickets/chats | POA | $99 |
| Usage Tiers | Free - Unlimited conversations Team - Unlimited conversations Corporate - Unlimited conversations Flex - Unlimited conversations | Essentials - 200 conversations/mo Pro - 1,000 conversations/mo Enterprise - Unlimited $0.10 per conversation beyond limits |
| Human Handover | No | Yes |
| Conversation Analytics/Insights | Yes | Yes |
| AI Email Assistant | No | Yes |
| Email Lead Capture | Yes | Yes |
| Pricing Page | Userlike pricing page | My AskAI pricing page |
| Content Limits | Not provided | Essentials - Unlimited webpages & documents Pro - Unlimited webpages & documents Enterprise - Unlimited webpages & documents Updated automatically |
| Number of Chatbots/Agents | Not provided | Essentials - 1 (2 modes: public and private) Pro - 1 (2 modes: public and private) Enterprise - Unlimited |
| Hosted Help Centre | No | No |
| Chatbot Flow Builder | Yes | No |
| Integrations (Content/Knowledge) | FAQ documents Customer service transcripts Product documentation Previous chat histories Integrated knowledge bases | Websites Files (PDF, Docx, txt, CSV, pptx, mp3, mp4 (audio), xlsx) Google Drive Notion Confluence SharePoint Gitbook OneDrive Dropbox Zendesk Intercom Salesforce |
| Integrations (End Users) | Website chat Facebook Messenger SMS Threema Telegram Instagram (coming soon) | Website Zendesk (app) Intercom (app) HubSpot (app) Slack (app) Teams (app) Zapier Tidio LiveChat Crisp SalesIQ (Zoho) Tawk Freshchat WhatsApp (via Intercom/Zendesk) Instagram (via Intercom/Zendesk) Messenger (via Intercom/Zendesk) X/Twitter (via Intercom/Zendesk) |
| GDPR Compliant | Yes | Yes |
| SOC-2 Compliant | No | No |
| Support | Free - GPT-4 Team - GPT-4 Corporate - GPT-4 Flex - Professional onboarding, dedicated account manager | Essentials - Web, email Pro - Priority web, email, video Enterprise - Slack, Success manager |
| AI Models Available | Free - not specified Team - not specified Corporate - GPT-4 Flex - GPT-4 | Essentials - GPT-4o Pro - GPT-4o Enterprise - GPT-4o/Claude/Gemini |
| API Access | Yes | Yes |
Userlike and My AskAI are both AI customer support tools designed to deflect support tickets and improve customer service efficiency. This summary will provide a detailed comparison of their key features, pricing, and capabilities.
Both Userlike and My AskAI offer AI customer support features. However, My AskAI extends its capabilities by also offering AI features specifically designed for support agents, which Userlike does not provide.
Userlike offers a range of pricing plans starting from a free tier to more advanced plans such as Team ($130/mo), Corporate ($350/mo), and a customizable Flex plan. They also have additional charges for WhatsApp campaigns ($39/mo) and extra users ($20/mo). In contrast, My AskAI offers three straightforward plans: Essentials ($60), Pro ($99), and Enterprise (POA), with a 30-day free trial available on all plans without requiring a credit card.
While Userlike's pricing for AI per 1,000 tickets/chats is provided on a POA basis, My AskAI offers a clear rate of $99.
Userlike provides unlimited conversations across all its paid plans. My AskAI, however, sets usage tiers with Essentials allowing 200 conversations per month, Pro offering 1,000 conversations per month, and Enterprise providing unlimited conversations. Any conversations beyond these limits are charged at $0.10 per conversation.
My AskAI supports human handover, allowing seamless transition from AI to human agents when necessary. Userlike does not offer this feature.
Both platforms provide conversation analytics and insights, helping businesses understand and improve their customer interactions.
My AskAI includes an AI email assistant, a feature that Userlike does not offer. This can help automate and streamline email responses.
Both Userlike and My AskAI support email lead capture, aiding in the collection of potential customer information.
My AskAI offers unlimited webpages and documents across all its plans, with automatic updates. Userlike does not specify content limits.
My AskAI specifies the number of chatbots/agents available per plan: Essentials and Pro each include one chatbot with two modes (public and private), while the Enterprise plan offers unlimited chatbots. Userlike does not provide this information.
Neither Userlike nor My AskAI offers a hosted help center.
Userlike includes a chatbot flow builder, whereas My AskAI does not.
Userlike integrates with FAQ documents, customer service transcripts, product documentation, previous chat histories, and integrated knowledge bases. My AskAI supports a wider range of integrations, including various file types, cloud storage services (Google Drive, Dropbox, OneDrive), and multiple knowledge management systems (Notion, Confluence, SharePoint, Gitbook).
Userlike integrates with multiple messaging platforms, including website chat, WhatsApp, Facebook Messenger, SMS, Threema, Telegram, and Instagram (coming soon). My AskAI integrates with a broad range of platforms, including website chat, Zendesk, Intercom, HubSpot, Slack, Teams, and more, often via Intercom/Zendesk for social media channels.
Both platforms are GDPR compliant, ensuring data protection and privacy. Neither is SOC-2 compliant.
Userlike offers support through GPT-4 for all its tiers, with professional onboarding and a dedicated account manager for the Flex plan. My AskAI provides varying levels of support: web and email support for Essentials, priority web, email, and video support for Pro, and Slack and a success manager for Enterprise.
Userlike's AI models are specified only for the Corporate and Flex plans (GPT-4). My AskAI offers GPT-4o across all plans, with additional options like Claude and Gemini for the Enterprise tier.
Both Userlike and My AskAI provide API access, enabling customization and integration with other systems.
In summary, while both Userlike and My AskAI offer robust AI customer support solutions, My AskAI provides additional features for support agents, a clear and competitive pricing structure, and a broader range of integrations and support options.
