AI customer support features comparison: Userdesk vs Zipchat

Overview of AI Customer Support Tools

Userdesk, Zipchat, and My AskAI are AI customer support tools designed to deflect support tickets and streamline customer service operations. Each service offers unique features, pricing plans, and capabilities that cater to different business needs.

AI Customer Support Features

All three platforms—Userdesk, Zipchat, and My AskAI—offer AI customer support features. However, My AskAI distinguishes itself by also providing AI features specifically for support agents, an option not available with Zipchat and still to be confirmed for Userdesk.

Pricing Plans

Userdesk offers a range of pricing plans starting from a free tier up to an enterprise level at $499 per month. Zipchat's plans range from $49 per month to an enterprise level that's priced on application. My AskAI's pricing starts at $60 per month, with a pro plan at $99 and an enterprise level also priced on application. Notably, My AskAI offers a 30-day free trial on all plans without requiring a credit card, which is a unique advantage.

AI Price Per 1,000 Tickets/Chats

When it comes to cost per 1,000 tickets or chats, Userdesk charges $24, making it the most economical option. Zipchat charges $86, while My AskAI is priced at $99. Despite being the most expensive, My AskAI offers more comprehensive features, which could justify the higher cost.

Usage Tiers

Userdesk provides various usage tiers, starting from 30 AI messages per month on the free plan to 100,000 AI messages per month on the enterprise plan. Zipchat's usage tiers are lower, with the highest being 6,000 replies per month. My AskAI offers 200 conversations per month on the essentials plan and unlimited conversations on the enterprise plan, with additional conversations priced at $0.10 each.

Human Handover

My AskAI is the only platform among the three that offers human handover capabilities. This feature allows seamless transition from AI to human agents, enhancing the overall customer support experience.

Conversation Analytics/Insights

Both Zipchat and My AskAI provide conversation analytics and insights, whereas Userdesk does not offer this feature. This capability is essential for understanding customer interactions and improving service quality.

AI Email Assistant

My AskAI is the only platform that includes an AI email assistant, adding another layer of automation to customer support. This feature is absent in both Userdesk and Zipchat.

Email Lead Capture

All three platforms—Userdesk, Zipchat, and My AskAI—offer email lead capture capabilities, helping businesses to gather and manage customer information efficiently.

Content Limits

Userdesk has specific content limits based on the pricing tier, ranging from 50,000 training words on the free plan to 50,000,000 on the enterprise plan. Zipchat's limits are based on the number of webpages, with the highest tier allowing up to 30,000 webpages. My AskAI offers unlimited webpages and documents across all plans, with automatic updates, making it a more flexible option.

Number of Chatbots/Agents

Userdesk provides a varying number of chatbots based on the plan, from 1 chatbot on the free plan to 50 on the enterprise plan. Zipchat's chatbot limits are less clear beyond the starter plan, which offers 2 chatbots. My AskAI offers 1 chatbot with two modes (public and private) on the essentials and pro plans, and unlimited chatbots on the enterprise plan.

Hosted Help Centre and Chatbot Flow Builder

None of the three platforms offer a hosted help center or chatbot flow builder, indicating that users may need to look for these features elsewhere.

Integrations (Content/Knowledge)

Userdesk integrates with websites, files (PDFs), Notion pages, and sitemap.xml. Zipchat supports websites, various file types, chat instructions, customer conversations, and Shopify. My AskAI offers a broader range of integrations, including websites, multiple file types, Google Drive, Notion, Confluence, SharePoint, Gitbook, OneDrive, Dropbox, Zendesk, Intercom, and Salesforce.

Integrations (End Users)

Userdesk supports integrations with WordPress, Shopify, Webflow, Wix, Slack, and any website. Zipchat integrates with Shopify, Facebook, WhatsApp, Instagram, and Messenger. My AskAI provides extensive end-user integrations, including Zendesk, Intercom, HubSpot, Slack, Teams, Zapier, and various chat platforms like Tidio, LiveChat, and WhatsApp via Intercom/Zendesk.

Compliance and Support

All three platforms are GDPR compliant but do not hold SOC-2 compliance. My AskAI offers tiered support options based on the plan, including web, email, priority support, and a dedicated success manager for enterprise clients. Zipchat and Userdesk do not specify different support levels across their plans.

AI Models Available

Userdesk and Zipchat offer GPT-3.5 and GPT-4 models, while My AskAI provides GPT-4o and additional options like Claude and Gemini, offering more flexibility in AI model selection.

API Access

Both Userdesk and My AskAI offer API access, whereas Zipchat does not provide this feature.

Conclusion

In summary, My AskAI offers a comprehensive feature set, including AI features for support agents, human handover, AI email assistant, and extensive integrations, making it a robust option for businesses looking to enhance their customer support operations. While it has a higher cost per 1,000 tickets/chats, the additional capabilities and flexible content limits can provide significant value.