Userdesk and Zipchat are AI customer support tools designed to deflect support tickets by automating responses and capturing leads via email. Userdesk offers a more cost-effective pricing model at $24 per 1,000 tickets or chats, with various usage tiers ranging from a free plan with 30 AI messages per month to an enterprise plan handling 100,000 AI messages per month. The price plans start at $0 per month for the free tier and go up to $499 per month for the enterprise tier, with an additional $39 per month to remove the "Powered by Userdesk" branding. Userdesk supports email lead capture but lacks features like human handover, analytics/insights, and an AI email assistant.
In contrast, Zipchat is priced at $86 per 1,000 tickets or chats and offers usage tiers starting from 500 replies per month up to 6,000 replies per month, with an enterprise option available upon request. Their price plans begin at $49 per month for the Starter tier and reach $499 per month for the Scale tier. Zipchat includes analytics and insights capabilities, which Userdesk does not offer, but like Userdesk, it also lacks human handover and an AI email assistant. Both platforms support email lead capture, positioning them as useful tools for businesses looking to automate customer support and enhance lead generation.
| Feature | Userdesk | Zipchat | My AskAI |
|---|---|---|---|
| Offers AI Customer Support Features? | Yes | Yes | Yes |
| Offers AI Features for Support Agents? | TBC | No | Yes |
| Price Plans | Free - $0/mo Hobby - $19/mo Growth - $49/mo Pro - $99 /mo Enterprise - $499/mo Remove "Powered by Userdesk" - $39/mo | Starter - $49/mo Growth - $129/mo Pro - $249/mo Scale - $499/mo Enterprise - POA | Essentials - $60 Pro - $99 Enterprise - POA 30 day free trial on all plans (no card required) |
| AI Price Per 1,000 tickets/chats | $24 | $86 | $99 |
| Usage Tiers | Free - 30 AI messages/mo Hobby - 2,000 AI messages/mo Growth - 4,000 AI messages/mo Pro - 15,000 AI messages /mo Enterprise - 100,000 AI messages/mo | Starter - 500 replies/mo Growth - 1,500 replies/mo Pro - 3,000 replies/mo Scale - 6,000 replies/mo | Essentials - 200 conversations/mo Pro - 1,000 conversations/mo Enterprise - Unlimited $0.10 per conversation beyond limits |
| Human Handover | No | No | Yes |
| Conversation Analytics/Insights | No | Yes | Yes |
| AI Email Assistant | No | No | Yes |
| Email Lead Capture | Yes | Yes | Yes |
| Pricing Page | Userdesk pricing page | Zipchat pricing page | My AskAI pricing page |
| Content Limits | Free - 50,000 training words Hobby - 500,000 training words Growth - 1,000,000 training words Pro - 2,000,000 training words Enterprise - 50,000,000 training words | Starter - 1,000 webpages Growth - 5,000 webpages Pro - 15,000 webpages Scale - 30,000 webpages | Essentials - Unlimited webpages & documents Pro - Unlimited webpages & documents Enterprise - Unlimited webpages & documents Updated automatically |
| Number of Chatbots/Agents | Free - 1 chatbot Hobby - 1 chatbot Growth - 2 chatbots Pro - 5 chatbots Enterprise - 50 chatbots | Starter - 2 chatbots Growth - not mentioned Pro - not mentioned Scale - not mentioned Enterprise - not mentioned | Essentials - 1 (2 modes: public and private) Pro - 1 (2 modes: public and private) Enterprise - Unlimited |
| Hosted Help Centre | No | No | No |
| Chatbot Flow Builder | No | No | No |
| Integrations (Content/Knowledge) | Websites Files (PDFs) Notion pages sitemap.xml | Websites Files (PDFs, CSVs) Chat instructions Customer conversations Shopify | Websites Files (PDF, Docx, txt, CSV, pptx, mp3, mp4 (audio), xlsx) Google Drive Notion Confluence SharePoint Gitbook OneDrive Dropbox Zendesk Intercom Salesforce |
| Integrations (End Users) | WordPress Shopify Webflow Wix Any website Slack | Shopify Messenger | Website Zendesk (app) Intercom (app) HubSpot (app) Slack (app) Teams (app) Zapier Tidio LiveChat Crisp SalesIQ (Zoho) Tawk Freshchat WhatsApp (via Intercom/Zendesk) Instagram (via Intercom/Zendesk) Messenger (via Intercom/Zendesk) X/Twitter (via Intercom/Zendesk) |
| GDPR Compliant | Yes | Yes | Yes |
| SOC-2 Compliant | No | No | No |
| Support | Not provided | No support difference on each plans | Essentials - Web, email Pro - Priority web, email, video Enterprise - Slack, Success manager |
| AI Models Available | Free - GPT-3.5 Hobby - GPT-3.5 Growth - GPT-3.5 & GPT-4 Pro - GPT-3.5 & GPT-4 Enterprise - GPT-3.5 & GPT-4 | Starter - GPT4/ their own algorithm Growth - GPT4/ their own algorithm Pro - GPT4/ their own algorithm Scale - GPT4/ their own algorithm Enterprise - GPT4/ their own algorithm | Essentials - GPT-4o Pro - GPT-4o Enterprise - GPT-4o/Claude/Gemini |
| API Access | Yes | No | Yes |
Userdesk, Zipchat, and My AskAI are AI customer support tools designed to deflect support tickets and streamline customer service operations. Each service offers unique features, pricing plans, and capabilities that cater to different business needs.
All three platforms—Userdesk, Zipchat, and My AskAI—offer AI customer support features. However, My AskAI distinguishes itself by also providing AI features specifically for support agents, an option not available with Zipchat and still to be confirmed for Userdesk.
Userdesk offers a range of pricing plans starting from a free tier up to an enterprise level at $499 per month. Zipchat's plans range from $49 per month to an enterprise level that's priced on application. My AskAI's pricing starts at $60 per month, with a pro plan at $99 and an enterprise level also priced on application. Notably, My AskAI offers a 30-day free trial on all plans without requiring a credit card, which is a unique advantage.
When it comes to cost per 1,000 tickets or chats, Userdesk charges $24, making it the most economical option. Zipchat charges $86, while My AskAI is priced at $99. Despite being the most expensive, My AskAI offers more comprehensive features, which could justify the higher cost.
Userdesk provides various usage tiers, starting from 30 AI messages per month on the free plan to 100,000 AI messages per month on the enterprise plan. Zipchat's usage tiers are lower, with the highest being 6,000 replies per month. My AskAI offers 200 conversations per month on the essentials plan and unlimited conversations on the enterprise plan, with additional conversations priced at $0.10 each.
My AskAI is the only platform among the three that offers human handover capabilities. This feature allows seamless transition from AI to human agents, enhancing the overall customer support experience.
Both Zipchat and My AskAI provide conversation analytics and insights, whereas Userdesk does not offer this feature. This capability is essential for understanding customer interactions and improving service quality.
My AskAI is the only platform that includes an AI email assistant, adding another layer of automation to customer support. This feature is absent in both Userdesk and Zipchat.
All three platforms—Userdesk, Zipchat, and My AskAI—offer email lead capture capabilities, helping businesses to gather and manage customer information efficiently.
Userdesk has specific content limits based on the pricing tier, ranging from 50,000 training words on the free plan to 50,000,000 on the enterprise plan. Zipchat's limits are based on the number of webpages, with the highest tier allowing up to 30,000 webpages. My AskAI offers unlimited webpages and documents across all plans, with automatic updates, making it a more flexible option.
Userdesk provides a varying number of chatbots based on the plan, from 1 chatbot on the free plan to 50 on the enterprise plan. Zipchat's chatbot limits are less clear beyond the starter plan, which offers 2 chatbots. My AskAI offers 1 chatbot with two modes (public and private) on the essentials and pro plans, and unlimited chatbots on the enterprise plan.
None of the three platforms offer a hosted help center or chatbot flow builder, indicating that users may need to look for these features elsewhere.
Userdesk integrates with websites, files (PDFs), Notion pages, and sitemap.xml. Zipchat supports websites, various file types, chat instructions, customer conversations, and Shopify. My AskAI offers a broader range of integrations, including websites, multiple file types, Google Drive, Notion, Confluence, SharePoint, Gitbook, OneDrive, Dropbox, Zendesk, Intercom, and Salesforce.
