AI customer support features comparison: Userdesk vs Watermelon

Overview

Userdesk, Watermelon, and My AskAI are AI customer support tools designed to deflect support tickets and enhance customer service efficiency. Each platform offers distinct features, pricing plans, and capabilities tailored to various business needs.

AI Customer Support Features

All three platforms—Userdesk, Watermelon, and My AskAI—offer AI customer support features. However, only Watermelon and My AskAI also provide AI features specifically designed for support agents, enhancing their ability to manage and resolve customer queries efficiently.

Pricing Plans

Userdesk offers a wide range of pricing plans, starting from a free tier up to an enterprise level at $499 per month. Watermelon's pricing is higher, starting from €149 per month and going up to €1499 per month for enterprise solutions. My AskAI's pricing is more streamlined with three tiers: Essentials at $60, Pro at $99, and Enterprise with pricing on application. Notably, My AskAI offers a 30-day free trial on all plans without requiring a credit card.

AI Pricing Per 1,000 Tickets/Chats

Userdesk charges $24 per 1,000 tickets/chats, making it the most cost-effective among the three. My AskAI charges $99, while Watermelon is significantly higher at $522 per 1,000 tickets/chats.

Usage Tiers

Userdesk provides various usage tiers, ranging from 30 AI messages per month in the free plan to 100,000 AI messages per month in the enterprise plan. Watermelon's usage is based on the features of each plan. My AskAI offers 200 conversations per month in the Essentials plan, 1,000 in the Pro plan, and unlimited conversations in the Enterprise plan, with an additional cost of $0.10 per conversation beyond the limits.

Human Handover and Analytics

Watermelon and My AskAI both support human handover and offer conversation analytics/insights, features that Userdesk lacks. This capability is crucial for complex queries that require human intervention and for gaining insights into customer interactions.

AI Email Assistant and Email Lead Capture

My AskAI stands out by offering an AI email assistant, which neither Userdesk nor Watermelon provides. All three platforms support email lead capture, aiding in lead generation and customer engagement.

Content Limits and Number of Chatbots/Agents

Userdesk has defined content limits based on the plan, while Watermelon offers unlimited channels across all plans. My AskAI provides unlimited webpages and documents in all its plans, with automatic updates. Regarding chatbots, Userdesk offers a varying number based on the plan, Watermelon provides chatbots starting from the Premium plan, and My AskAI offers one chatbot with two modes (public and private) in its Essentials and Pro plans, with unlimited chatbots in the Enterprise plan.

Hosted Help Centre and Chatbot Flow Builder

Watermelon is the only platform offering a hosted help centre. None of the three platforms provide a chatbot flow builder.

Integrations

Userdesk integrates with various content and knowledge sources such as websites, files (PDFs), and Notion pages. Watermelon supports website and document integrations. My AskAI offers extensive integrations, including websites, multiple file types (PDF, Docx, txt, CSV, pptx, mp3, mp4, xlsx), Google Drive, Notion, Confluence, SharePoint, Gitbook, OneDrive, and Dropbox, among others.

For end-user integrations, Userdesk supports platforms like WordPress, Shopify, Webflow, and Wix. Watermelon integrates with live chat, Facebook Messenger, WhatsApp, Instagram, and several other platforms with upcoming integrations. My AskAI supports websites and various apps like Zendesk, Intercom, HubSpot, Slack, Teams, and more.

Compliance and Support

All three platforms are GDPR compliant but none are SOC-2 compliant. Support varies, with Watermelon offering comprehensive support across all plans, including custom onboarding and customer success managers at higher tiers. My AskAI provides web and email support in the Essentials plan, priority support in the Pro plan, and Slack support with a success manager in the Enterprise plan.

AI Models and API Access

Userdesk offers GPT-3.5 and GPT-4 models depending on the plan. Watermelon specifies GPT-3.5 in the Premium plan and GPT-4o in higher plans. My AskAI provides GPT-4o across all plans, with additional options like Claude and Gemini in the Enterprise plan. All three platforms offer API access.

Conclusion

In summary, while all three platforms provide robust AI customer support features, My AskAI distinguishes itself with its AI email assistant, extensive integrations, and more flexible pricing structure. It also offers a 30-day free trial, making it an attractive option for businesses looking to evaluate its capabilities without initial financial commitment.