Userdesk and Watermelon are AI customer support tools designed to help businesses deflect support tickets. Userdesk offers a range of pricing plans, starting with a free tier that includes 30 AI messages per month and scaling up to an enterprise plan that supports 100,000 AI messages per month. The cost per 1,000 tickets or chats is $24. Userdesk's features include email lead capture, but it lacks human handover and analytics/insights capabilities. Its pricing plans range from $0 per month for the free tier to $499 per month for the enterprise tier, with an additional option to remove the "Powered by Userdesk" branding for $39 per month.
Watermelon, on the other hand, has a higher cost per 1,000 tickets or chats at $522 and offers usage tiers based on features rather than message volume. Watermelon includes human handover and analytics/insights, which Userdesk does not provide. Pricing for Watermelon's plans starts at €149 per month for the Basic plan and goes up to €1499 per month for the Enterprise plan. Both Userdesk and Watermelon offer email lead capture, but they differ significantly in terms of additional features and pricing structure.
| Feature | Userdesk | Watermelon | My AskAI |
|---|---|---|---|
| Offers AI Customer Support Features? | Yes | Yes | Yes |
| Offers AI Features for Support Agents? | TBC | Yes | Yes |
| Price Plans | Free - $0/mo Hobby - $19/mo Growth - $49/mo Pro - $99 /mo Enterprise - $499/mo Remove "Powered by Userdesk" - $39/mo | Basic - from €149/mo Premium - from €299/mo Business - from €599/mo Enterprise - from €1499/mo | Essentials - $60 Pro - $99 Enterprise - POA 30 day free trial on all plans (no card required) |
| AI Price Per 1,000 tickets/chats | $24 | $522 | $99 |
| Usage Tiers | Free - 30 AI messages/mo Hobby - 2,000 AI messages/mo Growth - 4,000 AI messages/mo Pro - 15,000 AI messages /mo Enterprise - 100,000 AI messages/mo | Based on features | Essentials - 200 conversations/mo Pro - 1,000 conversations/mo Enterprise - Unlimited $0.10 per conversation beyond limits |
| Human Handover | No | Yes | Yes |
| Conversation Analytics/Insights | No | Yes | Yes |
| AI Email Assistant | No | No | Yes |
| Email Lead Capture | Yes | Yes | Yes |
| Pricing Page | Userdesk pricing page | Watermelon pricing page | My AskAI pricing page |
| Content Limits | Free - 50,000 training words Hobby - 500,000 training words Growth - 1,000,000 training words Pro - 2,000,000 training words Enterprise - 50,000,000 training words | Basic - Unlimited channels Premium - Unlimited channels Business - Unlimited channels Enterprise - Unlimited channels | Essentials - Unlimited webpages & documents Pro - Unlimited webpages & documents Enterprise - Unlimited webpages & documents Updated automatically |
| Number of Chatbots/Agents | Free - 1 chatbot Hobby - 1 chatbot Growth - 2 chatbots Pro - 5 chatbots Enterprise - 50 chatbots | Basic - No chatbots Premium - 1 chatbot Business - 3 chatbots Enterprise - 10 chatbots | Essentials - 1 (2 modes: public and private) Pro - 1 (2 modes: public and private) Enterprise - Unlimited |
| Hosted Help Centre | No | Yes | No |
| Chatbot Flow Builder | No | No | No |
| Integrations (Content/Knowledge) | Websites Files (PDFs) Notion pages sitemap.xml | Website Documents | Websites Files (PDF, Docx, txt, CSV, pptx, mp3, mp4 (audio), xlsx) Google Drive Notion Confluence SharePoint Gitbook OneDrive Dropbox Zendesk Intercom Salesforce |
| Integrations (End Users) | WordPress Shopify Webflow Wix Any website Slack | Live chat Facebook Messenger Email (Coming early 2024) Phone / Voice (Coming early 2024) X (Coming early 2024) Google Business (Coming early 2024) SMS (Coming early 2024) Telegram (Coming early 2024) WeChat (Coming early 2024) Line (Coming early 2024) Zapier | Website Zendesk (app) Intercom (app) HubSpot (app) Slack (app) Teams (app) Zapier Tidio LiveChat Crisp SalesIQ (Zoho) Tawk Freshchat WhatsApp (via Intercom/Zendesk) Instagram (via Intercom/Zendesk) Messenger (via Intercom/Zendesk) X/Twitter (via Intercom/Zendesk) |
| GDPR Compliant | Yes | Yes | Yes |
| SOC-2 Compliant | No | No | No |
| Support | Not provided | Basic - Onboarding, Self service, Email support, Phone support, Chat support Premium - Onboarding, Self service, Email support, Phone support, Chat support, Custom Onboarding Business - Onboarding, Self service, Email support, Phone support, Chat support, Custom Onboarding, Prompt engineering training, Customer success manager Enterprise - Onboarding, Self service, Email support, Phone support, Chat support, Custom Onboarding, Prompt engineering training, Customer success manager, Enterprise level onboarding, Service Level Agreement | Essentials - Web, email Pro - Priority web, email, video Enterprise - Slack, Success manager |
| AI Models Available | Free - GPT-3.5 Hobby - GPT-3.5 Growth - GPT-3.5 & GPT-4 Pro - GPT-3.5 & GPT-4 Enterprise - GPT-3.5 & GPT-4 | Basic - Not specified Premium - GPT-3.5 Business - GPT-4o Enterprise - GPT-4o | Essentials - GPT-4o Pro - GPT-4o Enterprise - GPT-4o/Claude/Gemini |
| API Access | Yes | Yes | Yes |
Userdesk, Watermelon, and My AskAI are AI customer support tools designed to deflect support tickets and enhance customer service efficiency. Each platform offers distinct features, pricing plans, and capabilities tailored to various business needs.
All three platforms—Userdesk, Watermelon, and My AskAI—offer AI customer support features. However, only Watermelon and My AskAI also provide AI features specifically designed for support agents, enhancing their ability to manage and resolve customer queries efficiently.
Userdesk offers a wide range of pricing plans, starting from a free tier up to an enterprise level at $499 per month. Watermelon's pricing is higher, starting from €149 per month and going up to €1499 per month for enterprise solutions. My AskAI's pricing is more streamlined with three tiers: Essentials at $60, Pro at $99, and Enterprise with pricing on application. Notably, My AskAI offers a 30-day free trial on all plans without requiring a credit card.
Userdesk charges $24 per 1,000 tickets/chats, making it the most cost-effective among the three. My AskAI charges $99, while Watermelon is significantly higher at $522 per 1,000 tickets/chats.
Userdesk provides various usage tiers, ranging from 30 AI messages per month in the free plan to 100,000 AI messages per month in the enterprise plan. Watermelon's usage is based on the features of each plan. My AskAI offers 200 conversations per month in the Essentials plan, 1,000 in the Pro plan, and unlimited conversations in the Enterprise plan, with an additional cost of $0.10 per conversation beyond the limits.
Watermelon and My AskAI both support human handover and offer conversation analytics/insights, features that Userdesk lacks. This capability is crucial for complex queries that require human intervention and for gaining insights into customer interactions.
My AskAI stands out by offering an AI email assistant, which neither Userdesk nor Watermelon provides. All three platforms support email lead capture, aiding in lead generation and customer engagement.
Userdesk has defined content limits based on the plan, while Watermelon offers unlimited channels across all plans. My AskAI provides unlimited webpages and documents in all its plans, with automatic updates. Regarding chatbots, Userdesk offers a varying number based on the plan, Watermelon provides chatbots starting from the Premium plan, and My AskAI offers one chatbot with two modes (public and private) in its Essentials and Pro plans, with unlimited chatbots in the Enterprise plan.
Watermelon is the only platform offering a hosted help centre. None of the three platforms provide a chatbot flow builder.
Userdesk integrates with various content and knowledge sources such as websites, files (PDFs), and Notion pages. Watermelon supports website and document integrations. My AskAI offers extensive integrations, including websites, multiple file types (PDF, Docx, txt, CSV, pptx, mp3, mp4, xlsx), Google Drive, Notion, Confluence, SharePoint, Gitbook, OneDrive, and Dropbox, among others.
For end-user integrations, Userdesk supports platforms like WordPress, Shopify, Webflow, and Wix. Watermelon integrates with live chat, Facebook Messenger, WhatsApp, Instagram, and several other platforms with upcoming integrations. My AskAI supports websites and various apps like Zendesk, Intercom, HubSpot, Slack, Teams, and more.
