Userdesk and Voiceflow are both AI customer support tools designed to deflect support tickets and streamline customer interactions. Userdesk offers a tiered pricing model starting from a free plan with 30 AI messages per month, scaling up to an enterprise plan with 100,000 AI messages per month, priced at $499. The cost per 1,000 tickets or chats is $24. Userdesk includes features such as email lead capture but lacks human handover and analytics/insights capabilities. Additional customization, such as removing the "Powered by Userdesk" branding, is available for an extra $39 per month.
Voiceflow, on the other hand, provides its services based on the number of monthly AI tokens, with plans ranging from a free Sandbox tier with 100,000 tokens to an Enterprise tier offering unlimited tokens. While the price per 1,000 tickets or chats is determined on a per-organization basis (POA), the Pro plan is priced at $50 per month, and the Teams plan is $625 per month. Voiceflow includes analytics and insights but does not offer human handover or an AI email assistant. Both platforms support email lead capture, catering to businesses looking to enhance their customer support operations through AI-driven solutions.
| Feature | Userdesk | Voiceflow | My AskAI |
|---|---|---|---|
| Offers AI Customer Support Features? | Yes | Yes | Yes |
| Offers AI Features for Support Agents? | TBC | No | Yes |
| Price Plans | Free - $0/mo Hobby - $19/mo Growth - $49/mo Pro - $99 /mo Enterprise - $499/mo Remove "Powered by Userdesk" - $39/mo | Sandbox - Free Pro - $50/mo Teams - $625/mo Enterprise - Custom | Essentials - $60 Pro - $99 Enterprise - POA 30 day free trial on all plans (no card required) |
| AI Price Per 1,000 tickets/chats | $24 | POA | $99 |
| Usage Tiers | Free - 30 AI messages/mo Hobby - 2,000 AI messages/mo Growth - 4,000 AI messages/mo Pro - 15,000 AI messages /mo Enterprise - 100,000 AI messages/mo | Sandbox - 100k monthly AI tokens Pro - 2M monthly AI tokens Teams - 10M monthly AI tokens Enterprise - Unlimited | Essentials - 200 conversations/mo Pro - 1,000 conversations/mo Enterprise - Unlimited $0.10 per conversation beyond limits |
| Human Handover | No | No | Yes |
| Conversation Analytics/Insights | No | Yes | Yes |
| AI Email Assistant | No | No | Yes |
| Email Lead Capture | Yes | Yes | Yes |
| Pricing Page | Userdesk pricing page | Voiceflow pricing page | My AskAI pricing page |
| Content Limits | Free - 50,000 training words Hobby - 500,000 training words Growth - 1,000,000 training words Pro - 2,000,000 training words Enterprise - 50,000,000 training words | Sandbox - 50 knowledge base sources/agent Pro - 200 knowledge base sources/agent Teams - 5k knowledge base sources/agent Enterprise - Unlimited | Essentials - Unlimited webpages & documents Pro - Unlimited webpages & documents Enterprise - Unlimited webpages & documents Updated automatically |
| Number of Chatbots/Agents | Free - 1 chatbot Hobby - 1 chatbot Growth - 2 chatbots Pro - 5 chatbots Enterprise - 50 chatbots | Sandbox - 2 agents Pro - 20 agents Teams - Unlimited Enterprise - Unlimited | Essentials - 1 (2 modes: public and private) Pro - 1 (2 modes: public and private) Enterprise - Unlimited |
| Hosted Help Centre | No | No | No |
| Chatbot Flow Builder | No | Yes | No |
| Integrations (Content/Knowledge) | Websites Files (PDFs) Notion pages sitemap.xml | Websites Files (text, PDF, docx) sitemaps Third-party software (e.g. Zendesk Help Center) | Websites Files (PDF, Docx, txt, CSV, pptx, mp3, mp4 (audio), xlsx) Google Drive Notion Confluence SharePoint Gitbook OneDrive Dropbox Zendesk Intercom Salesforce |
| Integrations (End Users) | WordPress Shopify Webflow Wix Any website Slack | Whatsapp Discord Slack Telegram Webchat Dialogflow Rasa Twilio SMS Microsoft Teams | Website Zendesk (app) Intercom (app) HubSpot (app) Slack (app) Teams (app) Zapier Tidio LiveChat Crisp SalesIQ (Zoho) Tawk Freshchat WhatsApp (via Intercom/Zendesk) Instagram (via Intercom/Zendesk) Messenger (via Intercom/Zendesk) X/Twitter (via Intercom/Zendesk) |
| GDPR Compliant | Yes | Yes | Yes |
| SOC-2 Compliant | No | Yes | No |
| Support | Not provided | Sandbox - community Pro - community, email Teams - community, email, priority support Enterprise - community, email, priority support, account manager | Essentials - Web, email Pro - Priority web, email, video Enterprise - Slack, Success manager |
| AI Models Available | Free - GPT-3.5 Hobby - GPT-3.5 Growth - GPT-3.5 & GPT-4 Pro - GPT-3.5 & GPT-4 Enterprise - GPT-3.5 & GPT-4 | Sandbox - ChatGPT Pro - all LLMs Teams - all LLMs Enterprise - all LLMs | Essentials - GPT-4o Pro - GPT-4o Enterprise - GPT-4o/Claude/Gemini |
| API Access | Yes | Yes | Yes |
Userdesk, Voiceflow, and My AskAI are AI customer support tools designed to deflect support tickets and enhance customer service efficiency. Each platform offers unique features, pricing plans, and capabilities, catering to various business needs. This summary provides a detailed comparison of these three competitors.
Userdesk, Voiceflow, and My AskAI all offer AI customer support features, ensuring that common customer inquiries are handled efficiently. However, My AskAI distinguishes itself by also providing AI features specifically for support agents, which Voiceflow does not offer.
Userdesk offers a range of pricing plans from Free to Enterprise, with a notable option to remove "Powered by Userdesk" branding for $39 per month. Voiceflow's plans range from Sandbox (Free) to Enterprise (Custom pricing), with intermediate options like Pro at $50 per month and Teams at $625 per month. My AskAI offers three tiers: Essentials at $60, Pro at $99, and Enterprise (Price on Application), with a 30-day free trial available for all plans without requiring a credit card.
Userdesk charges $24 per 1,000 tickets/chats, while My AskAI charges $99 for the same volume. Voiceflow's pricing for this metric is provided on application, which may indicate variability based on specific customer needs.
Userdesk's usage tiers range from 30 AI messages per month on the Free plan to 100,000 AI messages per month on the Enterprise plan. Voiceflow's usage is measured in AI tokens, with the Sandbox plan offering 100k tokens and Enterprise providing unlimited tokens. My AskAI's Essentials plan includes 200 conversations per month, with Pro offering 1,000 and Enterprise providing unlimited conversations. Additional conversations are priced at $0.10 each.
My AskAI supports human handover, allowing seamless transition from AI to human agents when necessary. This feature is not available in Userdesk or Voiceflow.
Both Voiceflow and My AskAI offer conversation analytics and insights, providing valuable data to improve customer support strategies. Userdesk does not offer this feature.
My AskAI includes an AI email assistant, a feature not available in Userdesk or Voiceflow, enhancing its utility for comprehensive customer support.
All three platforms, Userdesk, Voiceflow, and My AskAI, support email lead capture, aiding in customer acquisition and engagement.
Userdesk's content limits vary by plan, from 50,000 training words on the Free plan to 50,000,000 on the Enterprise plan. Voiceflow's limits are based on knowledge base sources per agent, with the Enterprise plan offering unlimited sources. My AskAI offers unlimited webpages and documents across all plans, with automatic updates, providing flexibility and ease of use.
Userdesk's number of chatbots ranges from 1 on the Free plan to 50 on the Enterprise plan. Voiceflow offers 2 agents on the Sandbox plan and unlimited agents on the Enterprise plan. My AskAI's Essentials and Pro plans support one agent with two modes (public and private), while the Enterprise plan offers unlimited agents.
None of the three platforms provide a hosted help center, focusing instead on integrating their support capabilities within existing customer service frameworks.
Voiceflow includes a chatbot flow builder, allowing for customizable conversation flows. This feature is not available in Userdesk or My AskAI.
Userdesk, Voiceflow, and My AskAI all offer various integrations for content and knowledge. My AskAI stands out with a broader range of integrations, including Google Drive, Confluence, SharePoint, and more, enhancing its versatility.
All three platforms support integrations with various end-user platforms. My AskAI offers a comprehensive list, including website, Zendesk, Intercom, HubSpot, Slack, Teams, and more, providing extensive connectivity options.
All three platforms are GDPR compliant. Voiceflow is SOC-2 compliant, while Userdesk and My AskAI are not. In terms of support, My AskAI provides extensive options, including web, email, priority support, and a success manager for Enterprise clients.
Userdesk and Voiceflow offer a range of AI models, including GPT-3.5 and GPT-4. My AskAI provides access to GPT-4o and other models like Claude and Gemini, offering advanced AI capabilities.
All three platforms provide API access, facilitating integration with other systems and custom development.
In summary, while Userdesk and Voiceflow offer robust AI customer support solutions, My AskAI provides additional features such as AI support for agents, human handover, and a broader range of integrations. These capabilities position My AskAI as a versatile and comprehensive tool for enhancing customer support.
