Userdesk and Userlike are AI customer support tools designed to deflect support tickets and streamline customer service operations. Userdesk offers a tiered pricing structure starting with a free plan for up to 30 AI messages per month and scaling up to an Enterprise plan for $499 per month, which includes 100,000 AI messages. The cost per 1,000 tickets or chats is $24. Userdesk does not provide human handover or analytics/insights but includes an email lead capture feature. Additional customization, such as removing the "Powered by Userdesk" branding, is available for $39 per month.
Userlike, on the other hand, provides unlimited conversations across all its usage tiers, with pricing plans ranging from a free option to a custom-priced Flex plan. Specific pricing for 1,000 tickets or chats is provided on application (POA). Userlike distinguishes itself by offering analytics and insights, which Userdesk lacks. However, like Userdesk, it does not support human handover or an AI email assistant. Userlike also offers additional features such as WhatsApp Campaigns for $39 per month and additional users for $20 per month. The AI Automation Hub's pricing is not specified.
| Feature | Userdesk | Userlike | My AskAI |
|---|---|---|---|
| Offers AI Customer Support Features? | Yes | Yes | Yes |
| Offers AI Features for Support Agents? | TBC | No | Yes |
| Price Plans | Free - $0/mo Hobby - $19/mo Growth - $49/mo Pro - $99 /mo Enterprise - $499/mo Remove "Powered by Userdesk" - $39/mo | Free - $0/mo Team - $130/mo Corporate - $350/mo Flex - Custom WhatsApp Campaigns - $39.00/mo Additional users - $20.00/mo AI Automation Hub - Not specified | Essentials - $60 Pro - $99 Enterprise - POA 30 day free trial on all plans (no card required) |
| AI Price Per 1,000 tickets/chats | $24 | POA | $99 |
| Usage Tiers | Free - 30 AI messages/mo Hobby - 2,000 AI messages/mo Growth - 4,000 AI messages/mo Pro - 15,000 AI messages /mo Enterprise - 100,000 AI messages/mo | Free - Unlimited conversations Team - Unlimited conversations Corporate - Unlimited conversations Flex - Unlimited conversations | Essentials - 200 conversations/mo Pro - 1,000 conversations/mo Enterprise - Unlimited $0.10 per conversation beyond limits |
| Human Handover | No | No | Yes |
| Conversation Analytics/Insights | No | Yes | Yes |
| AI Email Assistant | No | No | Yes |
| Email Lead Capture | Yes | Yes | Yes |
| Pricing Page | Userdesk pricing page | Userlike pricing page | My AskAI pricing page |
| Content Limits | Free - 50,000 training words Hobby - 500,000 training words Growth - 1,000,000 training words Pro - 2,000,000 training words Enterprise - 50,000,000 training words | Not provided | Essentials - Unlimited webpages & documents Pro - Unlimited webpages & documents Enterprise - Unlimited webpages & documents Updated automatically |
| Number of Chatbots/Agents | Free - 1 chatbot Hobby - 1 chatbot Growth - 2 chatbots Pro - 5 chatbots Enterprise - 50 chatbots | Not provided | Essentials - 1 (2 modes: public and private) Pro - 1 (2 modes: public and private) Enterprise - Unlimited |
| Hosted Help Centre | No | No | No |
| Chatbot Flow Builder | No | Yes | No |
| Integrations (Content/Knowledge) | Websites Files (PDFs) Notion pages sitemap.xml | FAQ documents Customer service transcripts Product documentation Previous chat histories Integrated knowledge bases | Websites Files (PDF, Docx, txt, CSV, pptx, mp3, mp4 (audio), xlsx) Google Drive Notion Confluence SharePoint Gitbook OneDrive Dropbox Zendesk Intercom Salesforce |
| Integrations (End Users) | WordPress Shopify Webflow Wix Any website Slack | Website chat Facebook Messenger SMS Threema Telegram Instagram (coming soon) | Website Zendesk (app) Intercom (app) HubSpot (app) Slack (app) Teams (app) Zapier Tidio LiveChat Crisp SalesIQ (Zoho) Tawk Freshchat WhatsApp (via Intercom/Zendesk) Instagram (via Intercom/Zendesk) Messenger (via Intercom/Zendesk) X/Twitter (via Intercom/Zendesk) |
| GDPR Compliant | Yes | Yes | Yes |
| SOC-2 Compliant | No | No | No |
| Support | Not provided | Free - GPT-4 Team - GPT-4 Corporate - GPT-4 Flex - Professional onboarding, dedicated account manager | Essentials - Web, email Pro - Priority web, email, video Enterprise - Slack, Success manager |
| AI Models Available | Free - GPT-3.5 Hobby - GPT-3.5 Growth - GPT-3.5 & GPT-4 Pro - GPT-3.5 & GPT-4 Enterprise - GPT-3.5 & GPT-4 | Free - not specified Team - not specified Corporate - GPT-4 Flex - GPT-4 | Essentials - GPT-4o Pro - GPT-4o Enterprise - GPT-4o/Claude/Gemini |
| API Access | Yes | Yes | Yes |
Userdesk, Userlike, and My AskAI are AI customer support tools designed to help businesses manage and deflect support tickets through automated systems. Each platform offers a range of features, pricing plans, and capabilities tailored to different business needs.
All three platforms—Userdesk, Userlike, and My AskAI—offer AI customer support features. However, My AskAI stands out by also providing AI features specifically designed for support agents, enhancing their efficiency and effectiveness. Userlike does not offer this capability, and it remains to be confirmed for Userdesk.
Userdesk offers a tiered pricing structure starting with a free plan and scaling up to $499 per month for enterprise-level access. Userlike's pricing begins with a free plan and goes up to $350 per month for corporate plans, with additional costs for WhatsApp campaigns and extra users. My AskAI's pricing is more streamlined, with plans ranging from $60 to custom enterprise pricing, all including a 30-day free trial without requiring a credit card.
For AI pricing per 1,000 tickets or chats, My AskAI charges $99, while Userdesk charges $24. Userlike's pricing for this metric is not specified and is available upon request. Regarding usage tiers, Userdesk offers various tiers based on the number of AI messages, whereas Userlike provides unlimited conversations across all plans. My AskAI offers 200 to 1,000 conversations per month, with additional charges for exceeding these limits.
My AskAI is the only platform among the three that supports human handover, allowing seamless transition from AI to human agents. Both My AskAI and Userlike offer conversation analytics and insights, which are not available with Userdesk.
My AskAI provides an AI email assistant, a feature not offered by Userdesk or Userlike. All three platforms support email lead capture, helping businesses gather potential customer information.
Userdesk has specific content limits based on the plan, from 50,000 to 50,000,000 training words. My AskAI offers unlimited webpages and documents across all plans, with automatic updates. The number of chatbots or agents varies, with Userdesk offering up to 50 chatbots for enterprise plans and My AskAI providing unlimited agents for enterprise users. Userlike does not specify this information.
None of the platforms offer a hosted help center. Userlike includes a chatbot flow builder, a feature not available in Userdesk or My AskAI.
Userdesk supports integrations with websites, files, and Notion pages. Userlike integrates with various communication channels like WhatsApp, Facebook Messenger, and Telegram. My AskAI provides extensive integrations, including Google Drive, Confluence, Zendesk, Intercom, and many more, making it highly versatile for different business needs.
All three platforms are GDPR compliant, but none are SOC-2 compliant. Support varies, with My AskAI offering priority support for higher-tier plans, including web, email, video, and dedicated success managers for enterprise users. Userlike provides GPT-4 support across all plans, while Userdesk's support options are not specified.
Userdesk and My AskAI offer access to advanced AI models like GPT-3.5 and GPT-4, with My AskAI also providing options for Claude and Gemini models. Userlike primarily uses GPT-4 for its higher-tier plans. All three platforms offer API access, enabling further customization and integration.
In summary, while Userdesk, Userlike, and My AskAI all offer robust AI customer support solutions, My AskAI distinguishes itself with unique features like AI support for agents, human handover capabilities, and extensive integrations. These factors position My AskAI as a versatile and comprehensive solution for businesses seeking advanced AI customer support tools.
