AI customer support features comparison: Userdesk vs Userlike

AI Customer Support Tools Overview

Userdesk, Userlike, and My AskAI are AI customer support tools designed to help businesses manage and deflect support tickets through automated systems. Each platform offers a range of features, pricing plans, and capabilities tailored to different business needs.

AI Customer Support Features and Support Agents

All three platforms—Userdesk, Userlike, and My AskAI—offer AI customer support features. However, My AskAI stands out by also providing AI features specifically designed for support agents, enhancing their efficiency and effectiveness. Userlike does not offer this capability, and it remains to be confirmed for Userdesk.

Pricing and Plans

Userdesk offers a tiered pricing structure starting with a free plan and scaling up to $499 per month for enterprise-level access. Userlike's pricing begins with a free plan and goes up to $350 per month for corporate plans, with additional costs for WhatsApp campaigns and extra users. My AskAI's pricing is more streamlined, with plans ranging from $60 to custom enterprise pricing, all including a 30-day free trial without requiring a credit card.

AI Pricing and Usage Tiers

For AI pricing per 1,000 tickets or chats, My AskAI charges $99, while Userdesk charges $24. Userlike's pricing for this metric is not specified and is available upon request. Regarding usage tiers, Userdesk offers various tiers based on the number of AI messages, whereas Userlike provides unlimited conversations across all plans. My AskAI offers 200 to 1,000 conversations per month, with additional charges for exceeding these limits.

Human Handover and Conversation Analytics

My AskAI is the only platform among the three that supports human handover, allowing seamless transition from AI to human agents. Both My AskAI and Userlike offer conversation analytics and insights, which are not available with Userdesk.

AI Email Assistant and Lead Capture

My AskAI provides an AI email assistant, a feature not offered by Userdesk or Userlike. All three platforms support email lead capture, helping businesses gather potential customer information.

Content Limits and Chatbots

Userdesk has specific content limits based on the plan, from 50,000 to 50,000,000 training words. My AskAI offers unlimited webpages and documents across all plans, with automatic updates. The number of chatbots or agents varies, with Userdesk offering up to 50 chatbots for enterprise plans and My AskAI providing unlimited agents for enterprise users. Userlike does not specify this information.

Hosted Help Centre and Chatbot Flow Builder

None of the platforms offer a hosted help center. Userlike includes a chatbot flow builder, a feature not available in Userdesk or My AskAI.

Integrations

Userdesk supports integrations with websites, files, and Notion pages. Userlike integrates with various communication channels like WhatsApp, Facebook Messenger, and Telegram. My AskAI provides extensive integrations, including Google Drive, Confluence, Zendesk, Intercom, and many more, making it highly versatile for different business needs.

Compliance and Support

All three platforms are GDPR compliant, but none are SOC-2 compliant. Support varies, with My AskAI offering priority support for higher-tier plans, including web, email, video, and dedicated success managers for enterprise users. Userlike provides GPT-4 support across all plans, while Userdesk's support options are not specified.

AI Models and API Access

Userdesk and My AskAI offer access to advanced AI models like GPT-3.5 and GPT-4, with My AskAI also providing options for Claude and Gemini models. Userlike primarily uses GPT-4 for its higher-tier plans. All three platforms offer API access, enabling further customization and integration.

Conclusion

In summary, while Userdesk, Userlike, and My AskAI all offer robust AI customer support solutions, My AskAI distinguishes itself with unique features like AI support for agents, human handover capabilities, and extensive integrations. These factors position My AskAI as a versatile and comprehensive solution for businesses seeking advanced AI customer support tools.