AI customer support features comparison:Userdeskvs Stonly

Overview of AI Customer Support Tools

Userdesk, Stonly, and My AskAI are AI customer support tools designed to deflect support tickets and enhance customer service efficiency. Each platform offers unique features, pricing plans, and capabilities, catering to different business needs.

AI Customer Support Features

All three platforms, Userdesk, Stonly, and My AskAI, provide AI customer support features. However, My AskAI distinguishes itself by also offering AI features specifically designed for support agents, enhancing agent productivity and efficiency, which is not available in Stonly and yet to be confirmed for Userdesk.

Pricing Plans

Userdesk offers a range of pricing plans from a free tier to an enterprise level costing $499 per month. Stonly's pricing starts at $124 per month and goes up to $249 per month, with custom pricing for enterprise solutions. My AskAI provides a more straightforward pricing structure with plans starting at $60 per month for the Essentials package, $99 for the Pro package, and custom pricing for enterprise solutions. Notably, My AskAI offers a 30-day free trial on all plans without requiring a credit card.

AI Price Per 1,000 Tickets/Chats

Userdesk charges $24 per 1,000 tickets/chats, while My AskAI has a higher rate at $99 for the same volume. Stonly's pricing for this metric is provided on request, indicating a potentially variable pricing model depending on the specific needs of the business.

Usage Tiers

Userdesk offers various usage tiers, starting from 30 AI messages per month in the free tier to 100,000 messages per month in the enterprise tier. My AskAI provides 200 conversations per month in the Essentials plan, 1,000 in the Pro plan, and unlimited conversations in the enterprise plan, with an additional cost of $0.10 per conversation beyond the limits. Stonly does not provide specific usage tiers.

Human Handover

My AskAI supports human handover, allowing seamless transition from AI to human agents when necessary, enhancing customer experience. This feature is not available in Userdesk or Stonly.

Conversation Analytics/Insights

Both Stonly and My AskAI offer conversation analytics and insights, providing valuable data to optimize customer interactions. Userdesk does not provide this feature.

AI Email Assistant

My AskAI includes an AI email assistant, a feature absent in both Userdesk and Stonly, adding another layer of automation to customer support.

Email Lead Capture

Userdesk and My AskAI both offer email lead capture capabilities, while Stonly does not. This feature helps businesses collect leads directly from customer interactions.

Content Limits

Userdesk imposes content limits based on the pricing tier, ranging from 50,000 to 50,000,000 training words. My AskAI offers unlimited webpages and documents across all plans, with automatic updates, providing greater flexibility and scalability. Stonly's content limits are not provided.

Number of Chatbots/Agents

Userdesk's number of chatbots/agents varies by plan, from one in the free tier to 50 in the enterprise tier. My AskAI offers one chatbot with two modes (public and private) in the Essentials and Pro plans, with unlimited chatbots in the enterprise plan. Stonly does not specify the number of chatbots/agents.

Hosted Help Centre

Stonly offers a hosted help center, a feature not available in Userdesk and My AskAI. This can be beneficial for businesses looking to provide a centralized knowledge base for customers.

Integrations (Content/Knowledge)

Userdesk supports integrations with websites, files (PDFs), Notion pages, and sitemap.xml. My AskAI offers a broader range of integrations, including websites, various file types, and platforms like Google Drive, Confluence, SharePoint, and more. Stonly's content/knowledge integrations are not provided.

Integrations (End Users)

Userdesk integrates with platforms like WordPress, Shopify, Webflow, and Wix. My AskAI offers extensive end-user integrations, including Zendesk, Intercom, HubSpot, Slack, Teams, and various chat platforms. Stonly supports integrations with Segment, Zapier, Freshpaint, and Rudderstack.

Compliance and Support

All three platforms are GDPR compliant, but none are SOC-2 compliant. My AskAI provides comprehensive support options, including web, email, priority support, and dedicated success managers for enterprise clients. Stonly and Userdesk's support details are less specified.

AI Models and API Access

Userdesk uses GPT-3.5 and GPT-4 models, depending on the plan. My AskAI utilizes GPT-4o across all plans, with additional options for Claude and Gemini in the enterprise plan. API access is available across all three platforms.

Conclusion

While all three platforms offer robust AI customer support features, My AskAI stands out with its additional AI features for support agents, comprehensive integrations, and flexible pricing plans. These aspects make My AskAI a versatile and scalable solution for businesses looking to enhance their customer support capabilities.