Userdesk and SiteGPT are AI customer support tools designed to deflect support tickets by automating responses and managing customer interactions. Userdesk offers a tiered pricing structure starting with a free plan that includes 30 AI messages per month, scaling up to an Enterprise plan costing $499 per month for 100,000 AI messages. The cost per 1,000 tickets or chats is $24. Userdesk includes features such as email lead capture but lacks human handover and analytics capabilities. Additionally, users can remove the "Powered by Userdesk" branding for an extra $39 per month.
SiteGPT, on the other hand, starts at $49 per month for the Starter plan, which includes 4,000 messages, and goes up to an Enterprise plan starting at $999 per month for unlimited messages. The cost per 1,000 tickets or chats is slightly higher at $25. SiteGPT supports human handover and provides analytics and insights, which are not available with Userdesk. Similar to Userdesk, SiteGPT also offers email lead capture and the option to remove branding for an additional $50 per month. Overall, while both tools aim to streamline customer support through automation, SiteGPT offers more advanced features such as human handover and analytics, albeit at a higher price point.
| Feature | Userdesk | SiteGPT | My AskAI |
|---|---|---|---|
| Offers AI Customer Support Features? | Yes | Yes | Yes |
| Offers AI Features for Support Agents? | TBC | Yes | Yes |
| Price Plans | Free - $0/mo Hobby - $19/mo Growth - $49/mo Pro - $99 /mo Enterprise - $499/mo Remove "Powered by Userdesk" - $39/mo | Starter - $49/mo Growth - $99/mo Scale - $399/mo Enterprise - Starts at $999/mo Remove SiteGPT Branding - $50/mo Extra 5k Messages - $50/mo | Essentials - $60 Pro - $99 Enterprise - POA 30 day free trial on all plans (no card required) |
| AI Price Per 1,000 tickets/chats | $24 | $25 | $99 |
| Usage Tiers | Free - 30 AI messages/mo Hobby - 2,000 AI messages/mo Growth - 4,000 AI messages/mo Pro - 15,000 AI messages /mo Enterprise - 100,000 AI messages/mo | Starter - 4k messages/mo Growth - 10k messages/mo Scale - 40k messages/mo Enterprise - Unlimited message/mo | Essentials - 200 conversations/mo Pro - 1,000 conversations/mo Enterprise - Unlimited $0.10 per conversation beyond limits |
| Human Handover | No | Yes | Yes |
| Conversation Analytics/Insights | No | Yes | Yes |
| AI Email Assistant | No | No | Yes |
| Email Lead Capture | Yes | Yes | Yes |
| Pricing Page | Userdesk pricing page | SiteGPT pricing page | My AskAI pricing page |
| Content Limits | Free - 50,000 training words Hobby - 500,000 training words Growth - 1,000,000 training words Pro - 2,000,000 training words Enterprise - 50,000,000 training words | Starter - 200 training web pages Growth - 2,000 training web pages Scale - 10,000 training web pages Enterprise - 100,000 training web pages | Essentials - Unlimited webpages & documents Pro - Unlimited webpages & documents Enterprise - Unlimited webpages & documents Updated automatically |
| Number of Chatbots/Agents | Free - 1 chatbot Hobby - 1 chatbot Growth - 2 chatbots Pro - 5 chatbots Enterprise - 50 chatbots | Starter - 1 chatbot Growth - 2 chatbots Scale - 5 chatbots Enterprise - Unlimited chatbots | Essentials - 1 (2 modes: public and private) Pro - 1 (2 modes: public and private) Enterprise - Unlimited |
| Hosted Help Centre | No | No | No |
| Chatbot Flow Builder | No | No | No |
| Integrations (Content/Knowledge) | Websites Files (PDFs) Notion pages sitemap.xml | Questions & Answers Plain Text Websites Files (CSV, TXT, PDF, DOCX, PPTX, MD) Google Drive Dropbox OneDrive Notion Audio Files Sharepoint Box | Websites Files (PDF, Docx, txt, CSV, pptx, mp3, mp4 (audio), xlsx) Google Drive Notion Confluence SharePoint Gitbook OneDrive Dropbox Zendesk Intercom Salesforce |
| Integrations (End Users) | WordPress Shopify Webflow Wix Any website Slack | Google Chat Messenger Crisp Slack Zendesk WhatsApp (Coming Soon) Freshchat Intercom (Coming Soon) Hubspot (Coming Soon) | Website Zendesk (app) Intercom (app) HubSpot (app) Slack (app) Teams (app) Zapier Tidio LiveChat Crisp SalesIQ (Zoho) Tawk Freshchat WhatsApp (via Intercom/Zendesk) Instagram (via Intercom/Zendesk) Messenger (via Intercom/Zendesk) X/Twitter (via Intercom/Zendesk) |
| GDPR Compliant | Yes | Yes | Yes |
| SOC-2 Compliant | No | No | No |
| Support | Not provided | Starter - email Growth - email Scale - email, support manager Enterprise - email, phone, account manager, custom support solution | Essentials - Web, email Pro - Priority web, email, video Enterprise - Slack, Success manager |
| AI Models Available | Free - GPT-3.5 Hobby - GPT-3.5 Growth - GPT-3.5 & GPT-4 Pro - GPT-3.5 & GPT-4 Enterprise - GPT-3.5 & GPT-4 | GPT-4o | Essentials - GPT-4o Pro - GPT-4o Enterprise - GPT-4o/Claude/Gemini |
| API Access | Yes | Yes | Yes |
Userdesk, SiteGPT, and My AskAI are AI-driven customer support tools designed to deflect support tickets and enhance customer service efficiency. These platforms use artificial intelligence to automate responses, assist human agents, and provide valuable insights into customer interactions.
All three platforms, Userdesk, SiteGPT, and My AskAI, offer AI customer support features. This core functionality enables them to handle customer inquiries automatically, reducing the workload on human agents and improving response times.
SiteGPT and My AskAI both offer AI features specifically designed to assist support agents, enhancing their ability to manage and resolve tickets efficiently. Userdesk's support for AI features for agents is currently to be confirmed (TBC).
Userdesk provides a range of pricing plans starting from a free tier to an enterprise level at $499 per month. Additional features like removing the "Powered by Userdesk" branding come at an extra cost of $39 per month. SiteGPT's pricing starts at $49 per month and goes up to $999 per month for enterprise solutions, with additional charges for removing branding and extra messages. My AskAI offers plans starting at $60 per month, with a 30-day free trial available for all plans without requiring a credit card upfront.
Userdesk and SiteGPT have similar pricing for AI per 1,000 tickets/chats, at $24 and $25 respectively. My AskAI charges a higher rate of $99 for the same service, which may reflect the advanced capabilities and integrations it offers.
Userdesk's usage tiers range from 30 AI messages per month on the free plan to 100,000 messages on the enterprise plan. SiteGPT offers between 4,000 and unlimited messages per month across its plans. My AskAI's tiers are based on conversations, with the Essentials plan allowing for 200 conversations per month and the Pro plan for 1,000, with additional conversations costing $0.10 each.
Both SiteGPT and My AskAI support human handover, enabling seamless transition from AI to human agents when necessary. Userdesk does not offer this feature, which could be a limitation for businesses requiring human intervention.
SiteGPT and My AskAI provide conversation analytics and insights, offering valuable data to improve customer support strategies. Userdesk does not currently offer this feature.
Among the three, only My AskAI includes an AI email assistant, enhancing its utility by automating email responses and assisting in managing email communications.
All three platforms support email lead capture, helping businesses gather and manage potential customer information effectively.
Userdesk sets limits on training words based on the plan, ranging from 50,000 to 50,000,000 words. SiteGPT limits content based on the number of training web pages, from 200 to 100,000 pages. My AskAI offers unlimited webpages and documents across all plans, with automatic updates, providing greater flexibility and scalability.
Userdesk and SiteGPT offer different numbers of chatbots based on the plan, with Userdesk providing up to 50 chatbots on the enterprise plan and SiteGPT offering unlimited chatbots at the enterprise level. My AskAI allows for one chatbot with two modes (public and private) on lower plans and unlimited chatbots on the enterprise plan.
None of the three platforms offer a hosted help center or a chatbot flow builder, focusing instead on their core AI customer support functionalities.
Userdesk integrates with websites, files (PDFs), and Notion pages. SiteGPT supports a wide range of content integrations, including Google Drive, Dropbox, and audio files. My AskAI offers extensive integrations including Confluence, Gitbook, and Salesforce, providing a more comprehensive solution for diverse content sources.
Userdesk supports integration with popular platforms like WordPress, Shopify, and Slack. SiteGPT offers integrations with Google Chat, Messenger, and more, with upcoming support for Intercom and Hubspot. My AskAI stands out with a broad range of end-user integrations, including Zendesk, Intercom, Teams, and various social media platforms via Intercom/Zendesk.
All three platforms are GDPR compliant but none are SOC-2 compliant. Support varies, with SiteGPT offering tiered support based on the plan, and My AskAI providing comprehensive support options, including priority support and a success manager for enterprise clients.
Userdesk uses GPT-3.5 and GPT-4 models depending on the plan. SiteGPT utilizes the GPT-4o model across all plans. My AskAI offers GPT-4o on lower plans and additional models like Claude and Gemini for enterprise clients, showcasing its adaptability to different AI technologies.
All three platforms provide API access, allowing businesses to integrate their AI customer support functionalities into existing systems and workflows.
