AI customer support features comparison: Userdesk vs Neople
Userdesk and Neople are AI customer support tools designed to deflect support tickets and streamline customer service operations. Userdesk offers a range of pricing plans and usage tiers, starting with a free plan that includes 30 AI messages per month and scaling up to an enterprise plan with 100,000 AI messages per month. The pricing for Userdesk is relatively affordable, with the Pro plan costing $99 per month and the Enterprise plan at $499 per month. However, it lacks features such as human handover and analytics/insights, though it does include email lead capture. Additional branding removal costs $39 per month.
Neople, on the other hand, has a significantly higher price point, charging $334 per 1,000 tickets/chats. The available price plans range from €1500 per month for the Junior plan to €2500 per month for the Medior plan, with further customization available for the Senior plan. Details on usage tiers, human handover, analytics/insights, and email lead capture are not provided for Neople. Unlike Userdesk, Neople does not offer an AI email assistant, and its higher cost suggests it may be targeting a different market segment, possibly with more advanced or specialized features not detailed in the provided information.
Full breakdown: All available features and pricing
| Feature | Userdesk | Neople | My AskAI |
|---|---|---|---|
| Offers AI Customer Support Features? | Yes | No | Yes |
| Offers AI Features for Support Agents? | TBC | Yes | Yes |
| Price Plans | Free - $0/mo Hobby - $19/mo Growth - $49/mo Pro - $99 /mo Enterprise - $499/mo Remove "Powered by Userdesk" - $39/mo |
Junior - €1500/mo Medior - € 2500/mo Senior - + €1000/mo |
Essentials - $60 Pro - $99 Enterprise - POA 30 day free trial on all plans (no card required) |
| AI Price Per 1,000 tickets/chats | $24 | $334 | $99 |
| Usage Tiers | Free - 30 AI messages/mo Hobby - 2,000 AI messages/mo Growth - 4,000 AI messages/mo Pro - 15,000 AI messages /mo Enterprise - 100,000 AI messages/mo |
Not provided | Essentials - 200 conversations/mo Pro - 1,000 conversations/mo Enterprise - Unlimited $0.10 per conversation beyond limits |
| Human Handover | No | Not provided | Yes |
| Conversation Analytics/Insights | No | Not provided | Yes |
| AI Email Assistant | No | No | Yes |
| Email Lead Capture | Yes | Not provided | Yes |
| Pricing Page | Userdesk pricing page | Neople pricing page | My AskAI pricing page |
| Content Limits | Free - 50,000 training words Hobby - 500,000 training words Growth - 1,000,000 training words Pro - 2,000,000 training words Enterprise - 50,000,000 training words |
Not provided | Essentials - Unlimited webpages & documents Pro - Unlimited webpages & documents Enterprise - Unlimited webpages & documents Updated automatically |
| Number of Chatbots/Agents | Free - 1 chatbot Hobby - 1 chatbot Growth - 2 chatbots Pro - 5 chatbots Enterprise - 50 chatbots |
Not provided | Essentials - 1 (2 modes: public and private) Pro - 1 (2 modes: public and private) Enterprise - Unlimited |
| Hosted Help Centre | No | Not provided | No |
| Chatbot Flow Builder | No | Not provided | No |
| Integrations (Content/Knowledge) | Websites Files (PDFs) Notion pages sitemap.xml |
Not provided | Websites Files (PDF, Docx, txt, CSV, pptx, mp3, mp4 (audio), xlsx) Google Drive Notion Confluence SharePoint Gitbook OneDrive Dropbox Zendesk Intercom Salesforce |
| Integrations (End Users) | WordPress Shopify Webflow Wix Any website Slack |
Not provided | Website Zendesk (app) Intercom (app) HubSpot (app) Slack (app) Teams (app) Zapier Tidio LiveChat Crisp SalesIQ (Zoho) Tawk Freshchat WhatsApp (via Intercom/Zendesk) Instagram (via Intercom/Zendesk) Messenger (via Intercom/Zendesk) X/Twitter (via Intercom/Zendesk) |
| GDPR Compliant | Yes | Yes | Yes |
| SOC-2 Compliant | No | Yes | No |
| Support | Not provided | TBC | Essentials - Web, email Pro - Priority web, email, video Enterprise - Slack, Success manager |
| AI Models Available | Free - GPT-3.5 Hobby - GPT-3.5 Growth - GPT-3.5 & GPT-4 Pro - GPT-3.5 & GPT-4 Enterprise - GPT-3.5 & GPT-4 |
TBC | Essentials - GPT-4o Pro - GPT-4o Enterprise - GPT-4o/Claude/Gemini |
| API Access | Yes | TBC | Yes |
Overview of AI Customer Support Tools
Userdesk, Neople, and My AskAI are AI customer support tools designed to help companies deflect support tickets by automating customer interactions. Each tool offers a range of features and pricing plans tailored to different business needs.
AI Customer Support Features
Userdesk and My AskAI both offer AI customer support features, while Neople does not. This makes Userdesk and My AskAI more suitable for businesses looking to leverage AI for customer interactions.
AI Features for Support Agents
My AskAI and Neople provide AI features specifically designed for support agents. Userdesk's capabilities in this area are yet to be confirmed (TBC). This makes My AskAI and Neople more versatile for internal support optimization.
Pricing Plans
Userdesk offers a wide range of pricing plans starting from Free to $499 per month for Enterprise. Neople's pricing begins at €1500 per month, which is significantly higher. My AskAI's plans range from $60 to $99 per month, with Enterprise pricing available upon request. My AskAI also offers a 30-day free trial on all plans without requiring a credit card, providing an accessible entry point for potential users.
Cost Efficiency
When it comes to AI pricing per 1,000 tickets or chats, Userdesk charges $24, Neople $334, and My AskAI $99. Userdesk is the most cost-effective option in this regard, followed by My AskAI.
Usage Tiers
Userdesk offers a variety of usage tiers, from 30 AI messages per month on the free plan to 100,000 AI messages per month on the Enterprise plan. My AskAI provides 200 conversations per month on the Essentials plan and 1,000 conversations per month on the Pro plan, with unlimited conversations on the Enterprise plan. Neople does not provide specific usage tiers.
Human Handover
My AskAI supports human handover, a feature not available in Userdesk and not specified for Neople, making My AskAI more adaptable for complex customer interactions requiring human intervention.
Analytics and Insights
My AskAI offers conversation analytics and insights, a feature not available in Userdesk and unspecified for Neople. This provides My AskAI users with valuable data to optimize their customer support operations.
AI Email Assistant
My AskAI includes an AI email assistant, a feature absent in both Userdesk and Neople. This can be beneficial for businesses looking to automate email responses.
Email Lead Capture
Both My AskAI and Userdesk offer email lead capture capabilities. Neople does not provide information on this feature.
Content Limits
Userdesk has varying content limits based on the pricing plan, ranging from 50,000 training words to 50,000,000 words. My AskAI offers unlimited webpages and documents across all plans, making it more flexible for content management. Neople does not specify content limits.
Number of Chatbots/Agents
Userdesk's plans allow for 1 to 50 chatbots depending on the tier. My AskAI provides 1 chatbot with two modes (public and private) on Essentials and Pro plans, and unlimited chatbots on the Enterprise plan. Neople does not offer information on this feature.
Integrations
Userdesk integrates with websites, files, and Notion pages. My AskAI supports a broader range of integrations including Google Drive, Confluence, SharePoint, Gitbook, OneDrive, Dropbox, Zendesk, Intercom, and Salesforce. Neople's integration capabilities are not specified.
End-User Integrations
Userdesk supports integrations with platforms like WordPress, Shopify, and Slack. My AskAI offers even more extensive end-user integrations including Zendesk, Intercom, HubSpot, Slack, and various communication platforms like WhatsApp and Instagram. Neople does not provide details on end-user integrations.
Compliance and Support
All three tools are GDPR compliant. Neople is SOC-2 compliant, while Userdesk and My AskAI are not. My AskAI provides different levels of support based on the plan, including web, email, video, and even a dedicated success manager for Enterprise users. Support details for Userdesk and Neople are not fully provided.
AI Models and API Access
Userdesk uses GPT-3.5 and GPT-4 depending on the plan. My AskAI utilizes GPT-4o across all plans, with additional options like Claude and Gemini for Enterprise users. Neople's AI models are not specified. Both Userdesk and My AskAI offer API access, while Neople's API access is to be confirmed.
Conclusion
My AskAI stands out for its extensive integrations, conversation analytics, AI email assistant, and human handover capabilities. Its competitive pricing, especially with the 30-day free trial, makes it an attractive option for businesses looking to enhance their customer support with AI.
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