Userdesk and LiveHelpNow are AI customer support tools designed to deflect support tickets by providing automated responses and assistance. Userdesk offers a tiered pricing model based on the number of AI messages per month, starting with a free plan for up to 30 AI messages and scaling up to an Enterprise plan for $499 per month, which includes up to 100,000 AI messages. The cost per 1,000 tickets or chats is $24. Userdesk includes features such as email lead capture but lacks human handover, analytics, insights, and an AI email assistant.
LiveHelpNow, on the other hand, has a more segmented pricing approach, charging per agent for various functionalities like live chat, ticket management, and call management. The cost for live chat and texting, ticket management, and knowledge base is $21 per agent, while their chatbot is priced at $95 per month and their Hue AI at $300 per month. LiveHelpNow supports human handover and provides analytics and insights, but does not include an AI email assistant. The price per 1,000 tickets or chats is not provided and some features like KPI dashboards and multiple ticket forms have unspecified pricing.
Overall, Userdesk offers a straightforward, usage-based pricing structure with a focus on scalability, while LiveHelpNow provides a more modular pricing model with additional features that support detailed analytics and human intervention.
| Feature | Userdesk | LiveHelpNow | My AskAI |
|---|---|---|---|
| Offers AI Customer Support Features? | Yes | Yes | Yes |
| Offers AI Features for Support Agents? | TBC | Yes | Yes |
| Price Plans | Free - $0/mo Hobby - $19/mo Growth - $49/mo Pro - $99 /mo Enterprise - $499/mo Remove "Powered by Userdesk" - $39/mo | Live chat and texting - $21/per Agent Ticket Management - $21/per Agent Knowledge Base - $21/per Agent Call Management - $9/per Agent Chatbot - $95/mo Hue AI - $300/mo Never miss a chat - price not mentioned KPI dashboards - price not mentioned Multiple ticket forms - price not mentioned | Essentials - $60 Pro - $99 Enterprise - POA 30 day free trial on all plans (no card required) |
| AI Price Per 1,000 tickets/chats | $24 | POA | $99 |
| Usage Tiers | Free - 30 AI messages/mo Hobby - 2,000 AI messages/mo Growth - 4,000 AI messages/mo Pro - 15,000 AI messages /mo Enterprise - 100,000 AI messages/mo | Not provided | Essentials - 200 conversations/mo Pro - 1,000 conversations/mo Enterprise - Unlimited $0.10 per conversation beyond limits |
| Human Handover | No | Yes | Yes |
| Conversation Analytics/Insights | No | Yes | Yes |
| AI Email Assistant | No | No | Yes |
| Email Lead Capture | Yes | Yes | Yes |
| Pricing Page | Userdesk pricing page | LiveHelpNow pricing page | My AskAI pricing page |
| Content Limits | Free - 50,000 training words Hobby - 500,000 training words Growth - 1,000,000 training words Pro - 2,000,000 training words Enterprise - 50,000,000 training words | Not provided | Essentials - Unlimited webpages & documents Pro - Unlimited webpages & documents Enterprise - Unlimited webpages & documents Updated automatically |
| Number of Chatbots/Agents | Free - 1 chatbot Hobby - 1 chatbot Growth - 2 chatbots Pro - 5 chatbots Enterprise - 50 chatbots | Not provided | Essentials - 1 (2 modes: public and private) Pro - 1 (2 modes: public and private) Enterprise - Unlimited |
| Hosted Help Centre | No | Yes | No |
| Chatbot Flow Builder | No | No | No |
| Integrations (Content/Knowledge) | Websites Files (PDFs) Notion pages sitemap.xml | Website Documents Help Center | Websites Files (PDF, Docx, txt, CSV, pptx, mp3, mp4 (audio), xlsx) Google Drive Notion Confluence SharePoint Gitbook OneDrive Dropbox Zendesk Intercom Salesforce |
| Integrations (End Users) | WordPress Shopify Webflow Wix Any website Slack | https://livehelpnow.net/integrations/ | Website Zendesk (app) Intercom (app) HubSpot (app) Slack (app) Teams (app) Zapier Tidio LiveChat Crisp SalesIQ (Zoho) Tawk Freshchat WhatsApp (via Intercom/Zendesk) Instagram (via Intercom/Zendesk) Messenger (via Intercom/Zendesk) X/Twitter (via Intercom/Zendesk) |
| GDPR Compliant | Yes | Yes | Yes |
| SOC-2 Compliant | No | No | No |
| Support | Not provided | Not provided | Essentials - Web, email Pro - Priority web, email, video Enterprise - Slack, Success manager |
| AI Models Available | Free - GPT-3.5 Hobby - GPT-3.5 Growth - GPT-3.5 & GPT-4 Pro - GPT-3.5 & GPT-4 Enterprise - GPT-3.5 & GPT-4 | Not provided | Essentials - GPT-4o Pro - GPT-4o Enterprise - GPT-4o/Claude/Gemini |
| API Access | Yes | Yes | Yes |
Userdesk, LiveHelpNow, and My AskAI are AI customer support tools designed to deflect support tickets and provide efficient customer service. Each platform offers unique features, pricing models, and capabilities tailored to different business needs.
All three platforms, Userdesk, LiveHelpNow, and My AskAI, offer AI customer support features, ensuring automated and efficient handling of customer inquiries. However, when it comes to AI features specifically designed for support agents, LiveHelpNow and My AskAI both provide these, while Userdesk's offerings in this area are to be confirmed.
Userdesk offers a range of pricing plans from a free tier to an enterprise level at $499 per month, with an additional option to remove "Powered by Userdesk" branding for $39 per month. LiveHelpNow's pricing is more modular, with costs per agent for various features like live chat, ticket management, and AI capabilities, leading to potentially higher overall costs. My AskAI provides a more straightforward pricing structure with three plans: Essentials at $60, Pro at $99, and Enterprise with pricing on application (POA). Notably, My AskAI offers a 30-day free trial on all plans without requiring a credit card.
For AI pricing per 1,000 tickets or chats, Userdesk charges $24, while My AskAI has a flat rate of $99. LiveHelpNow's pricing for this feature is not provided. Usage tiers also vary: Userdesk's free plan includes 30 AI messages per month, scaling up to 100,000 AI messages for enterprise users. My AskAI's Essentials plan includes 200 conversations per month, Pro includes 1,000, and Enterprise offers unlimited conversations, with additional conversations costing $0.10 each. LiveHelpNow did not provide specific usage tiers.
Both LiveHelpNow and My AskAI offer human handover capabilities, allowing seamless transition from AI to human agents. Userdesk does not provide this feature. Additionally, LiveHelpNow and My AskAI include conversation analytics and insights, while Userdesk lacks these analytical tools.
My AskAI stands out by offering an AI email assistant, a feature not available with Userdesk or LiveHelpNow. All three platforms support email lead capture, helping businesses gather potential customer information.
Userdesk imposes content limits based on the pricing tier, ranging from 50,000 training words in the free plan to 50 million in the enterprise plan. My AskAI offers unlimited webpages and documents across all plans, which are updated automatically. The number of chatbots or agents varies: Userdesk allows from 1 to 50 chatbots depending on the plan, while My AskAI offers 1 chatbot in Essentials and Pro plans, and unlimited in the Enterprise plan.
My AskAI boasts extensive integrations with various content and knowledge platforms, including Google Drive, Notion, Confluence, SharePoint, and many more, as well as end-user integrations with popular platforms like Zendesk, Intercom, Slack, and Teams. Userdesk and LiveHelpNow offer fewer integrations in comparison, with Userdesk supporting website, file, and Notion page integrations, and LiveHelpNow providing a range of website and document integrations.
All three platforms are GDPR compliant, ensuring data protection and privacy. None of the platforms are SOC-2 compliant. My AskAI offers tiered support based on the plan, with Essentials users receiving web and email support, Pro users getting priority support including video, and Enterprise users having access to a dedicated success manager and Slack support. Userdesk and LiveHelpNow did not provide specific details about their support offerings.
Userdesk offers GPT-3.5 and GPT-4 models depending on the plan, while My AskAI uses GPT-4o across all plans, with additional options like Claude and Gemini for Enterprise users. LiveHelpNow did not specify the AI models they use. All three platforms provide API access, facilitating integration with other systems and customization.
In summary, My AskAI offers a comprehensive set of features, straightforward pricing, extensive integrations, and robust support options, making i
