AI customer support features comparison: Userdesk vs LivechatAI

Overview

Userdesk, LivechatAI, and My AskAI are AI customer support tools aimed at deflecting support tickets by automating responses and providing assistance to both customers and support agents. Here's a detailed comparison of their features, pricing, and capabilities.

AI Customer Support Features

All three platforms—Userdesk, LivechatAI, and My AskAI—offer AI customer support features. These tools help businesses manage and deflect incoming support tickets efficiently.

AI Features for Support Agents

LivechatAI and My AskAI both offer AI features specifically designed for support agents, enhancing their ability to manage customer inquiries. Userdesk's offering in this area is yet to be confirmed (TBC).

Pricing Plans

Userdesk offers a range of plans from Free to Enterprise, with prices starting at $0 and going up to $499 per month. LivechatAI's plans range from Free to Expert, with prices starting at $0 and going up to $389 per month. My AskAI offers three plans: Essentials at $60, Pro at $99, and Enterprise with a price on application (POA). Notably, My AskAI provides a 30-day free trial on all plans without requiring a credit card.

AI Price Per 1,000 Tickets/Chats

Userdesk charges $24 per 1,000 tickets/chats, LivechatAI charges $55, and My AskAI charges $99. While My AskAI's cost is higher, it may offer additional value through its features and integrations.

Usage Tiers

Userdesk's usage tiers range from 30 AI messages per month in the Free plan to 100,000 AI messages per month in the Enterprise plan. LivechatAI offers 100 GPT-4 messages in the Free plan and unlimited messages in the Advanced and Expert plans. My AskAI provides 200 conversations per month in the Essentials plan, 1,000 in the Pro plan, and unlimited conversations in the Enterprise plan, with an additional cost of $0.10 per conversation beyond the limits.

Human Handover

LivechatAI and My AskAI both support human handover, allowing seamless transition from AI to human agents when needed. Userdesk does not offer this feature.

Conversation Analytics/Insights

Both LivechatAI and My AskAI provide conversation analytics and insights, which are crucial for understanding customer interactions and improving service quality. Userdesk lacks this feature.

AI Email Assistant

My AskAI stands out by offering an AI email assistant, which neither Userdesk nor LivechatAI provide. This feature can significantly enhance the efficiency of handling email inquiries.

Email Lead Capture

All three platforms—Userdesk, LivechatAI, and My AskAI—offer email lead capture capabilities, helping businesses convert inquiries into potential leads.

Content Limits

Userdesk and LivechatAI have specific content limits based on their plans. Userdesk offers up to 50 million training words in the Enterprise plan, while LivechatAI provides unlimited content in higher-tier plans. My AskAI offers unlimited webpages and documents across all plans, with automatic updates.

Number of Chatbots/Agents

Userdesk and LivechatAI offer a varying number of chatbots/agents depending on the plan. Userdesk provides up to 50 chatbots in the Enterprise plan, while LivechatAI offers up to 10 AI bots in the Expert plan. My AskAI provides 1 chatbot with two modes (public and private) in the Essentials and Pro plans, and unlimited chatbots in the Enterprise plan.

Hosted Help Centre and Chatbot Flow Builder

None of the platforms—Userdesk, LivechatAI, or My AskAI—offer a hosted help centre or chatbot flow builder.

Integrations (Content/Knowledge)

Userdesk integrates with websites, PDFs, Notion pages, and sitemaps. LivechatAI supports websites, text files, PDFs, and sitemaps. My AskAI offers extensive integrations, including websites, various file types (PDF, Docx, txt, CSV, pptx, mp3, mp4), Google Drive, Notion, Confluence, SharePoint, Gitbook, OneDrive, Dropbox, Zendesk, Intercom, and Salesforce.

Integrations (End Users)

Userdesk integrates with WordPress, Shopify, Webflow, Wix, Slack, and any website. LivechatAI supports Slack, WhatsApp, and Make.com. My AskAI offers a wide range of integrations, including websites, Zendesk, Intercom, HubSpot, Slack, Teams, Zapier, Tidio, LiveChat, Crisp, SalesIQ (Zoho), Tawk, Freshchat, WhatsApp, Instagram, Messenger, and X/Twitter.

Compliance and Support

All three platforms are GDPR compliant, but none are SOC-2 compliant. LivechatAI provides different levels of support based on the plan, from community and email to live chat. My AskAI offers web and email support in the Essentials plan, priority web, email, and video support in the Pro plan, and Slack and a success manager in the Enterprise plan.

AI Models Available

Userdesk uses GPT-3.5 and GPT-4 models depending on the plan. LivechatAI supports GPT-4, Llama, Mistral, and Claude. My AskAI offers GPT-4 in the Essentials and Pro plans, and GPT-4, Claude, and Gemini in the Enterprise plan.

API Access

All three platforms—Userdesk, LivechatAI, and My AskAI—provide API access, allowing for custom integrations and extended functionality.

Conclusion

In summary, while Userdesk and LivechatAI offer competitive features and pricing, My AskAI stands out with its extensive integrations, AI email assistant, and comprehensive support options. This makes it a robust choice for businesses looking for a versatile and scalable AI customer support solution.