Userdesk and LivechatAI are AI customer support tools designed to deflect support tickets and streamline customer service operations. Userdesk offers a more cost-effective solution with a price of $24 per 1,000 tickets or chats, compared to LivechatAI's $55 for the same volume. Userdesk's pricing plans range from a free tier with 30 AI messages per month to an enterprise plan at $499 per month for 100,000 AI messages. In contrast, LivechatAI's plans start with a free tier offering 100 GPT-4 messages and go up to an expert plan at $389 per month, which includes unlimited messages.
In terms of features, LivechatAI includes human handover and analytics/insights capabilities, which Userdesk lacks. Both platforms offer email lead capture, but neither provides an AI email assistant. LivechatAI's higher pricing reflects its additional functionalities, such as human handover and detailed analytics, which can be critical for businesses requiring more comprehensive customer support solutions. Userdesk, however, positions itself as a more affordable option, especially for smaller businesses or those with less demanding requirements.
| Feature | Userdesk | LivechatAI | My AskAI |
|---|---|---|---|
| Offers AI Customer Support Features? | Yes | Yes | Yes |
| Offers AI Features for Support Agents? | TBC | Yes | Yes |
| Price Plans | Free - $0/mo Hobby - $19/mo Growth - $49/mo Pro - $99 /mo Enterprise - $499/mo Remove "Powered by Userdesk" - $39/mo | Free - $0/mo Basic - $39/mo Pro - $89/mo Advanced - $189/mo Expert - $389/mo | Essentials - $60 Pro - $99 Enterprise - POA 30 day free trial on all plans (no card required) |
| AI Price Per 1,000 tickets/chats | $24 | $55 | $99 |
| Usage Tiers | Free - 30 AI messages/mo Hobby - 2,000 AI messages/mo Growth - 4,000 AI messages/mo Pro - 15,000 AI messages /mo Enterprise - 100,000 AI messages/mo | Free - 100 GPT4 Messages Basic - 3,000 GPT 3.5 Messages Pro - 4,000 GPT4 Messages Advanced - Unlimited Messages Expert - Unlimited Messages | Essentials - 200 conversations/mo Pro - 1,000 conversations/mo Enterprise - Unlimited $0.10 per conversation beyond limits |
| Human Handover | No | Yes | Yes |
| Conversation Analytics/Insights | No | Yes | Yes |
| AI Email Assistant | No | No | Yes |
| Email Lead Capture | Yes | Yes | Yes |
| Pricing Page | Userdesk pricing page | LivechatAI pricing page | My AskAI pricing page |
| Content Limits | Free - 50,000 training words Hobby - 500,000 training words Growth - 1,000,000 training words Pro - 2,000,000 training words Enterprise - 50,000,000 training words | Free - not specified Basic - Unlimited/100M character Pro - Unlimited/100M character Advanced - Unlimited/100M character Expert - Unlimited/100M character | Essentials - Unlimited webpages & documents Pro - Unlimited webpages & documents Enterprise - Unlimited webpages & documents Updated automatically |
| Number of Chatbots/Agents | Free - 1 chatbot Hobby - 1 chatbot Growth - 2 chatbots Pro - 5 chatbots Enterprise - 50 chatbots | Free - 1 AI Bot Basic - 1 AI Bot Pro - 2 AI Bots Advanced - 5 AI Bots Expert - 10 AI Bots | Essentials - 1 (2 modes: public and private) Pro - 1 (2 modes: public and private) Enterprise - Unlimited |
| Hosted Help Centre | No | No | No |
| Chatbot Flow Builder | No | No | No |
| Integrations (Content/Knowledge) | Websites Files (PDFs) Notion pages sitemap.xml | Websites Files (text, PDF) sitemaps Providing Q&A | Websites Files (PDF, Docx, txt, CSV, pptx, mp3, mp4 (audio), xlsx) Google Drive Notion Confluence SharePoint Gitbook OneDrive Dropbox Zendesk Intercom Salesforce |
| Integrations (End Users) | WordPress Shopify Webflow Wix Any website Slack | Slack Make.com | Website Zendesk (app) Intercom (app) HubSpot (app) Slack (app) Teams (app) Zapier Tidio LiveChat Crisp SalesIQ (Zoho) Tawk Freshchat WhatsApp (via Intercom/Zendesk) Instagram (via Intercom/Zendesk) Messenger (via Intercom/Zendesk) X/Twitter (via Intercom/Zendesk) |
| GDPR Compliant | Yes | Yes | Yes |
| SOC-2 Compliant | No | No | No |
| Support | Not provided | Free - community, email Basic - Live Chat Pro - Live Chat Advanced - Live Chat Expert - Live Chat | Essentials - Web, email Pro - Priority web, email, video Enterprise - Slack, Success manager |
| AI Models Available | Free - GPT-3.5 Hobby - GPT-3.5 Growth - GPT-3.5 & GPT-4 Pro - GPT-3.5 & GPT-4 Enterprise - GPT-3.5 & GPT-4 | GPT-4o Llama Mistral Claude | Essentials - GPT-4o Pro - GPT-4o Enterprise - GPT-4o/Claude/Gemini |
| API Access | Yes | Yes | Yes |
Userdesk, LivechatAI, and My AskAI are AI customer support tools aimed at deflecting support tickets by automating responses and providing assistance to both customers and support agents. Here's a detailed comparison of their features, pricing, and capabilities.
All three platforms—Userdesk, LivechatAI, and My AskAI—offer AI customer support features. These tools help businesses manage and deflect incoming support tickets efficiently.
LivechatAI and My AskAI both offer AI features specifically designed for support agents, enhancing their ability to manage customer inquiries. Userdesk's offering in this area is yet to be confirmed (TBC).
Userdesk offers a range of plans from Free to Enterprise, with prices starting at $0 and going up to $499 per month. LivechatAI's plans range from Free to Expert, with prices starting at $0 and going up to $389 per month. My AskAI offers three plans: Essentials at $60, Pro at $99, and Enterprise with a price on application (POA). Notably, My AskAI provides a 30-day free trial on all plans without requiring a credit card.
Userdesk charges $24 per 1,000 tickets/chats, LivechatAI charges $55, and My AskAI charges $99. While My AskAI's cost is higher, it may offer additional value through its features and integrations.
Userdesk's usage tiers range from 30 AI messages per month in the Free plan to 100,000 AI messages per month in the Enterprise plan. LivechatAI offers 100 GPT-4 messages in the Free plan and unlimited messages in the Advanced and Expert plans. My AskAI provides 200 conversations per month in the Essentials plan, 1,000 in the Pro plan, and unlimited conversations in the Enterprise plan, with an additional cost of $0.10 per conversation beyond the limits.
LivechatAI and My AskAI both support human handover, allowing seamless transition from AI to human agents when needed. Userdesk does not offer this feature.
Both LivechatAI and My AskAI provide conversation analytics and insights, which are crucial for understanding customer interactions and improving service quality. Userdesk lacks this feature.
My AskAI stands out by offering an AI email assistant, which neither Userdesk nor LivechatAI provide. This feature can significantly enhance the efficiency of handling email inquiries.
All three platforms—Userdesk, LivechatAI, and My AskAI—offer email lead capture capabilities, helping businesses convert inquiries into potential leads.
Userdesk and LivechatAI have specific content limits based on their plans. Userdesk offers up to 50 million training words in the Enterprise plan, while LivechatAI provides unlimited content in higher-tier plans. My AskAI offers unlimited webpages and documents across all plans, with automatic updates.
Userdesk and LivechatAI offer a varying number of chatbots/agents depending on the plan. Userdesk provides up to 50 chatbots in the Enterprise plan, while LivechatAI offers up to 10 AI bots in the Expert plan. My AskAI provides 1 chatbot with two modes (public and private) in the Essentials and Pro plans, and unlimited chatbots in the Enterprise plan.
None of the platforms—Userdesk, LivechatAI, or My AskAI—offer a hosted help centre or chatbot flow builder.
Userdesk integrates with websites, PDFs, Notion pages, and sitemaps. LivechatAI supports websites, text files, PDFs, and sitemaps. My AskAI offers extensive integrations, including websites, various file types (PDF, Docx, txt, CSV, pptx, mp3, mp4), Google Drive, Notion, Confluence, SharePoint, Gitbook, OneDrive, Dropbox, Zendesk, Intercom, and Salesforce.
Userdesk integrates with WordPress, Shopify, Webflow, Wix, Slack, and any website. LivechatAI supports Slack, WhatsApp, and Make.com. My AskAI offers a wide range of integrations, including websites, Zendesk, Intercom, HubSpot, Slack, T
