AI customer support features comparison: Userdesk vs Kommunicate

Introduction

Userdesk, Kommunicate, and My AskAI are AI customer support tools designed to deflect support tickets and enhance customer service efficiency. Each of these platforms offers unique features, pricing plans, and capabilities to cater to various business needs.

AI Customer Support Features

All three platforms—Userdesk, Kommunicate, and My AskAI—offer AI customer support features. This core functionality allows them to automate responses and handle customer inquiries efficiently.

AI Features for Support Agents

Userdesk's AI features for support agents are yet to be confirmed (TBC). Kommunicate does not offer AI features specifically for support agents. In contrast, My AskAI provides these features, enhancing support agents' productivity and effectiveness.

Pricing Plans

Userdesk offers a range of pricing plans from Free to Enterprise, with additional options to remove branding for $39/month. Kommunicate's plans start at $100/month for Lite and go up to custom pricing for Enterprise. My AskAI has three plans: Essentials at $60, Pro at $99, and Enterprise with a price on application (POA). Notably, My AskAI offers a 30-day free trial on all plans without requiring a credit card.

AI Price Per 1,000 Tickets/Chats

Userdesk charges $24 per 1,000 tickets/chats, making it the most affordable option in this category. Kommunicate's rate is $84, while My AskAI charges $99 per 1,000 tickets/chats.

Usage Tiers

Userdesk provides a range of usage tiers, from 30 AI messages per month in the Free plan to 100,000 AI messages per month in the Enterprise plan. Kommunicate's tiers start at 1,000 messages for Lite and go up to custom pricing for Enterprise. My AskAI's tiers include 200 conversations per month for Essentials, 1,000 for Pro, and unlimited for Enterprise, with an additional cost of $0.10 per conversation beyond the limits.

Human Handover

Both Kommunicate and My AskAI offer human handover capabilities, allowing seamless transition from AI to human agents. Userdesk does not provide this feature.

Conversation Analytics/Insights

Kommunicate and My AskAI offer conversation analytics and insights, enabling businesses to monitor and improve their customer interactions. Userdesk lacks this feature.

AI Email Assistant

My AskAI stands out by offering an AI email assistant, a feature not available in Userdesk or Kommunicate. This functionality can significantly enhance email management and response efficiency.

Email Lead Capture

All three platforms—Userdesk, Kommunicate, and My AskAI—provide email lead capture capabilities, aiding in lead generation and customer engagement.

Content Limits

Userdesk has specified content limits based on the plan, ranging from 50,000 training words in the Free plan to 50,000,000 in the Enterprise plan. Kommunicate's content limits are not specified. My AskAI offers unlimited webpages and documents across all plans, with automatic updates.

Number of Chatbots/Agents

Userdesk offers varying numbers of chatbots based on the plan, from 1 chatbot in the Free plan to 50 in the Enterprise plan. Kommunicate's specifics are not provided. My AskAI offers one chatbot with two modes (public and private) in Essentials and Pro plans, and unlimited chatbots in the Enterprise plan.

Hosted Help Centre

None of the three platforms—Userdesk, Kommunicate, or My AskAI—offer a hosted help center.

Chatbot Flow Builder

Kommunicate is the only platform among the three to offer a chatbot flow builder, providing a visual interface for creating conversation flows. Userdesk and My AskAI do not have this feature.

Integrations (Content/Knowledge)

Userdesk integrates with websites, files (PDFs), Notion pages, and sitemap.xml. Kommunicate supports web scraping, FAQs, documents (PDF, Excel, Word), existing customer interactions, Zendesk, Helpscout, and Salesforce. My AskAI offers extensive integrations with websites, various file types, Google Drive, Notion, Confluence, SharePoint, Gitbook, OneDrive, Dropbox, Zendesk, Intercom, and Salesforce.

Integrations (End Users)

Userdesk integrates with WordPress, Shopify, Webflow, Wix, any website, and Slack. Kommunicate's integrations can be found on their website. My AskAI supports a wide range of integrations, including websites, Zendesk, Intercom, HubSpot, Slack, Teams, Zapier, Tidio, LiveChat, Crisp, SalesIQ (Zoho), Tawk, Freshchat, WhatsApp, Instagram, Messenger, and X/Twitter.

Compliance and Support

All three platforms are GDPR compliant but not SOC-2 compliant. Support varies, with Kommunicate offering tiered support based on the plan, and My AskAI providing web, email, video, and Slack support, along with a dedicated success manager for Enterprise clients.

AI Models Available

Userdesk uses GPT-3.5 and GPT-4 depending on the plan. Kommunicate uses GPT-4o. My AskAI offers GPT-4o in Essentials and Pro plans, and provides options for GPT-4o, Claude, and Gemini in the Enterprise plan.

API Access

All three platforms—Userdesk, Kommunicate, and My AskAI—offer API access, enabling integration with other systems and customization of functionalities.