Userdesk and Kommunicate are AI customer support tools designed to deflect support tickets and streamline customer interactions. Userdesk offers a tiered pricing model with plans ranging from Free to Enterprise, catering to different usage needs from 30 AI messages per month to 100,000 AI messages per month. Pricing starts at $0 per month for the Free plan and goes up to $499 per month for the Enterprise plan. Userdesk charges $24 per 1,000 tickets or chats, making it a cost-effective option. However, it lacks features such as human handover and analytics/insights, focusing instead on email lead capture.
Kommunicate, on the other hand, provides a more feature-rich offering with human handover and analytics/insights capabilities. Its pricing is higher, starting at $100 per month for the Lite plan and going up to custom pricing for the Enterprise tier. Kommunicate charges $84 per 1,000 tickets or chats and offers usage tiers that start at 1,000 messages and go up to custom plans for larger needs. Both platforms include email lead capture, but Kommunicate's additional features and higher price point position it as a more comprehensive solution compared to Userdesk.
| Feature | Userdesk | Kommunicate | My AskAI |
|---|---|---|---|
| Offers AI Customer Support Features? | Yes | Yes | Yes |
| Offers AI Features for Support Agents? | TBC | No | Yes |
| Price Plans | Free - $0/mo Hobby - $19/mo Growth - $49/mo Pro - $99 /mo Enterprise - $499/mo Remove "Powered by Userdesk" - $39/mo | Lite - $100/mo Advanced - $200/mo Enterprise - Custom Pricing | Essentials - $60 Pro - $99 Enterprise - POA 30 day free trial on all plans (no card required) |
| AI Price Per 1,000 tickets/chats | $24 | $84 | $99 |
| Usage Tiers | Free - 30 AI messages/mo Hobby - 2,000 AI messages/mo Growth - 4,000 AI messages/mo Pro - 15,000 AI messages /mo Enterprise - 100,000 AI messages/mo | Lite - 1,000 messages Advanced - 5,000 messages Enterprise - Custom Pricing | Essentials - 200 conversations/mo Pro - 1,000 conversations/mo Enterprise - Unlimited $0.10 per conversation beyond limits |
| Human Handover | No | Yes | Yes |
| Conversation Analytics/Insights | No | Yes | Yes |
| AI Email Assistant | No | No | Yes |
| Email Lead Capture | Yes | Yes | Yes |
| Pricing Page | Userdesk pricing page | Kommunicate pricing page | My AskAI pricing page |
| Content Limits | Free - 50,000 training words Hobby - 500,000 training words Growth - 1,000,000 training words Pro - 2,000,000 training words Enterprise - 50,000,000 training words | Lite - not specified Advanced - not specified Enterprise - Custom Pricing | Essentials - Unlimited webpages & documents Pro - Unlimited webpages & documents Enterprise - Unlimited webpages & documents Updated automatically |
| Number of Chatbots/Agents | Free - 1 chatbot Hobby - 1 chatbot Growth - 2 chatbots Pro - 5 chatbots Enterprise - 50 chatbots | Lite - not specified Advanced - not specified Enterprise - Custom Pricing | Essentials - 1 (2 modes: public and private) Pro - 1 (2 modes: public and private) Enterprise - Unlimited |
| Hosted Help Centre | No | No | No |
| Chatbot Flow Builder | No | Yes | No |
| Integrations (Content/Knowledge) | Websites Files (PDFs) Notion pages sitemap.xml | Web scraping FAQs Documents (PDF, Excel, Word) Existing customer interactions Zendesk Helpscout Salesforce | Websites Files (PDF, Docx, txt, CSV, pptx, mp3, mp4 (audio), xlsx) Google Drive Notion Confluence SharePoint Gitbook OneDrive Dropbox Zendesk Intercom Salesforce |
| Integrations (End Users) | WordPress Shopify Webflow Wix Any website Slack | https://www.kommunicate.io/integrations | Website Zendesk (app) Intercom (app) HubSpot (app) Slack (app) Teams (app) Zapier Tidio LiveChat Crisp SalesIQ (Zoho) Tawk Freshchat WhatsApp (via Intercom/Zendesk) Instagram (via Intercom/Zendesk) Messenger (via Intercom/Zendesk) X/Twitter (via Intercom/Zendesk) |
| GDPR Compliant | Yes | Yes | Yes |
| SOC-2 Compliant | No | No | No |
| Support | Not provided | Lite - Email, Knowledge base, Live chat Advanced - Email, Knowledge base, Live chat Enterprise - Email, Knowledge base, Live chat, Phone, Personalized onboarding, Product training, Dedicated account manager | Essentials - Web, email Pro - Priority web, email, video Enterprise - Slack, Success manager |
| AI Models Available | Free - GPT-3.5 Hobby - GPT-3.5 Growth - GPT-3.5 & GPT-4 Pro - GPT-3.5 & GPT-4 Enterprise - GPT-3.5 & GPT-4 | GPT-4o | Essentials - GPT-4o Pro - GPT-4o Enterprise - GPT-4o/Claude/Gemini |
| API Access | Yes | Yes | Yes |
Userdesk, Kommunicate, and My AskAI are AI customer support tools designed to deflect support tickets and enhance customer service efficiency. Each of these platforms offers unique features, pricing plans, and capabilities to cater to various business needs.
All three platforms—Userdesk, Kommunicate, and My AskAI—offer AI customer support features. This core functionality allows them to automate responses and handle customer inquiries efficiently.
Userdesk's AI features for support agents are yet to be confirmed (TBC). Kommunicate does not offer AI features specifically for support agents. In contrast, My AskAI provides these features, enhancing support agents' productivity and effectiveness.
Userdesk offers a range of pricing plans from Free to Enterprise, with additional options to remove branding for $39/month. Kommunicate's plans start at $100/month for Lite and go up to custom pricing for Enterprise. My AskAI has three plans: Essentials at $60, Pro at $99, and Enterprise with a price on application (POA). Notably, My AskAI offers a 30-day free trial on all plans without requiring a credit card.
Userdesk charges $24 per 1,000 tickets/chats, making it the most affordable option in this category. Kommunicate's rate is $84, while My AskAI charges $99 per 1,000 tickets/chats.
Userdesk provides a range of usage tiers, from 30 AI messages per month in the Free plan to 100,000 AI messages per month in the Enterprise plan. Kommunicate's tiers start at 1,000 messages for Lite and go up to custom pricing for Enterprise. My AskAI's tiers include 200 conversations per month for Essentials, 1,000 for Pro, and unlimited for Enterprise, with an additional cost of $0.10 per conversation beyond the limits.
Both Kommunicate and My AskAI offer human handover capabilities, allowing seamless transition from AI to human agents. Userdesk does not provide this feature.
Kommunicate and My AskAI offer conversation analytics and insights, enabling businesses to monitor and improve their customer interactions. Userdesk lacks this feature.
My AskAI stands out by offering an AI email assistant, a feature not available in Userdesk or Kommunicate. This functionality can significantly enhance email management and response efficiency.
All three platforms—Userdesk, Kommunicate, and My AskAI—provide email lead capture capabilities, aiding in lead generation and customer engagement.
Userdesk has specified content limits based on the plan, ranging from 50,000 training words in the Free plan to 50,000,000 in the Enterprise plan. Kommunicate's content limits are not specified. My AskAI offers unlimited webpages and documents across all plans, with automatic updates.
Userdesk offers varying numbers of chatbots based on the plan, from 1 chatbot in the Free plan to 50 in the Enterprise plan. Kommunicate's specifics are not provided. My AskAI offers one chatbot with two modes (public and private) in Essentials and Pro plans, and unlimited chatbots in the Enterprise plan.
None of the three platforms—Userdesk, Kommunicate, or My AskAI—offer a hosted help center.
Kommunicate is the only platform among the three to offer a chatbot flow builder, providing a visual interface for creating conversation flows. Userdesk and My AskAI do not have this feature.
Userdesk integrates with websites, files (PDFs), Notion pages, and sitemap.xml. Kommunicate supports web scraping, FAQs, documents (PDF, Excel, Word), existing customer interactions, Zendesk, Helpscout, and Salesforce. My AskAI offers extensive integrations with websites, various file types, Google Drive, Notion, Confluence, SharePoint, Gitbook, OneDrive, Dropbox, Zendesk, Intercom, and Salesforce.
Userdesk integrates with WordPress, Shopify, Webflow, Wix, any website, and S
