AI customer support features comparison: Userdesk vs Helpkit

Overview

Userdesk, Helpkit, and My AskAI are AI customer support tools designed to help businesses deflect support tickets and enhance customer service efficiency. Each platform offers unique features, pricing plans, and capabilities tailored to different business needs.

AI Customer Support Features

All three platforms—Userdesk, Helpkit, and My AskAI—provide AI customer support features. However, My AskAI stands out by also offering AI features specifically designed for support agents, a feature not confirmed for Userdesk and absent in Helpkit.

Pricing Plans

Userdesk offers a range of pricing plans starting from a free tier to an enterprise plan costing $499 per month. It also has an option to remove the "Powered by Userdesk" branding for an additional $39 per month. Helpkit's pricing is simpler, ranging from $19 to $79 per month, with an additional $49 per month for its AI chatbot. My AskAI's pricing starts at $60 per month for the Essentials plan, going up to $99 for the Pro plan, with enterprise pricing available on request. Notably, My AskAI offers a 30-day free trial on all plans without requiring a credit card.

AI Pricing Per 1,000 Tickets/Chats

Userdesk charges $24 per 1,000 tickets/chats, while Helpkit charges $49. My AskAI is the most expensive at $99 per 1,000 tickets/chats, reflecting the advanced capabilities and broader feature set it offers.

Usage Tiers

Userdesk provides usage tiers based on the number of AI messages, ranging from 30 AI messages per month in the free plan to 100,000 AI messages per month in the enterprise plan. Helpkit does not provide specific usage tiers. My AskAI offers 200 conversations per month in the Essentials plan, 1,000 in the Pro plan, and unlimited conversations in the Enterprise plan, with an additional cost of $0.10 per conversation beyond these limits.

Human Handover

Only My AskAI supports human handover, allowing seamless transition from AI to human agents when necessary. This feature is not available in Userdesk or Helpkit.

Conversation Analytics/Insights

Both Helpkit and My AskAI offer conversation analytics and insights, while Userdesk does not provide this feature. This capability is critical for businesses looking to optimize their customer support processes.

AI Email Assistant

My AskAI is the only platform that includes an AI email assistant, adding another layer of automation to customer support. This feature is not available in Userdesk or Helpkit.

Email Lead Capture

All three platforms—Userdesk, Helpkit, and My AskAI—offer email lead capture capabilities, helping businesses to convert interactions into potential leads.

Content Limits

Userdesk imposes content limits based on the plan, ranging from 50,000 training words in the free plan to 50,000,000 in the enterprise plan. Helpkit does not provide specific content limits. My AskAI offers unlimited webpages and documents across all plans, with automatic updates, providing greater flexibility and scalability.

Number of Chatbots/Agents

Userdesk allows a varying number of chatbots based on the plan, from one chatbot in the free and hobby plans to 50 chatbots in the enterprise plan. Helpkit does not specify the number of chatbots. My AskAI offers one chatbot with two modes (public and private) in the Essentials and Pro plans, and unlimited chatbots in the Enterprise plan.

Hosted Help Centre

Helpkit provides a hosted help center, a feature not available in Userdesk or My AskAI. This can be beneficial for businesses looking to offer a centralized knowledge base for their customers.

Integrations (Content/Knowledge)

Userdesk integrates with various content sources such as websites, PDFs, Notion pages, and sitemap.xml. Helpkit primarily integrates with Notion. My AskAI offers a broader range of integrations, including websites, various file types, Google Drive, Notion, Confluence, SharePoint, Gitbook, OneDrive, Dropbox, Zendesk, Intercom, and Salesforce.

Integrations (End Users)

Userdesk supports integrations with platforms like WordPress, Shopify, Webflow, Wix, Slack, and any website. Helpkit is limited to website integration. My AskAI offers extensive end-user integrations, including Zendesk, Intercom, HubSpot, Slack, Teams, Zapier, Tidio, LiveChat, Crisp, SalesIQ (Zoho), Tawk, Freshchat, WhatsApp, Instagram, Messenger, and X/Twitter.

Compliance and Support

All three platforms are GDPR compliant, but none are SOC-2 compliant. My AskAI offers tiered support, with Essentials providing web and email support, Pro offering priority web, email, and video support, and Enterprise including Slack and a success manager. Support details for Userdesk and Helpkit are not provided.

AI Models Available and API Access

Userdesk offers GPT-3.5 and GPT-4 models based on the plan. Helpkit uses GPT-4. My AskAI provides access to GPT-4o across all plans, with the Enterprise plan offering additional models like Claude and Gemini. Both Userdesk and My AskAI offer API access, while Helpkit does not.

Conclusion

My AskAI distinguishes itself with advanced features like AI support for agents, human handover, conversation analytics, an AI email assistant, and extensive integrations. While it has a higher cost per 1,000 tickets/chats, the comprehensive feature set and flexibility may justify the investment for businesses seeking robust AI customer support solutions.