Userdesk and HappyChat AI are AI-powered customer support tools designed to deflect support tickets and streamline customer interactions. Both platforms offer tiered pricing models based on message volume, with Userdesk starting at $0 per month for up to 30 messages and scaling up to $499 per month for 100,000 messages. HappyChat AI also begins at $0 per month for 50 messages and goes up to $399 per month for 50,000 messages. Both services charge $24 per 1,000 tickets or chats beyond their respective plans.
While neither Userdesk nor HappyChat AI provides human handover or an AI email assistant, they do offer email lead capture capabilities. Userdesk lacks built-in analytics and insights, a feature that HappyChat AI includes, potentially offering more value in terms of performance tracking and optimization. Additionally, Userdesk provides an option to remove its branding for an extra $39 per month, a feature not mentioned for HappyChat AI. This comparison highlights that while both tools serve similar primary functions, HappyChat AI offers a slight edge in analytics and insights, which could be crucial for businesses looking to refine their customer support strategies.
| Feature | Userdesk | HappyChat AI | My AskAI |
|---|---|---|---|
| Offers AI Customer Support Features? | Yes | Yes | Yes |
| Offers AI Features for Support Agents? | TBC | TBC | Yes |
| Price Plans | Free - $0/mo Hobby - $19/mo Growth - $49/mo Pro - $99 /mo Enterprise - $499/mo Remove "Powered by Userdesk" - $39/mo | Free - $0/mo Starter - $19/mo Growth - $49/mo Pro - $99/mo Enterprise Plan - $399/mo | Essentials - $60 Pro - $99 Enterprise - POA 30 day free trial on all plans (no card required) |
| AI Price Per 1,000 tickets/chats | $24 | $24 | $99 |
| Usage Tiers | Free - 30 AI messages/mo Hobby - 2,000 AI messages/mo Growth - 4,000 AI messages/mo Pro - 15,000 AI messages /mo Enterprise - 100,000 AI messages/mo | Free - 50 Messages/mo Starter - 2K Messages/mo Growth - 5K Messages/mo Pro - 10K Messages/mo Enterprise Plan - 50K Messages/mo | Essentials - 200 conversations/mo Pro - 1,000 conversations/mo Enterprise - Unlimited $0.10 per conversation beyond limits |
| Human Handover | No | No | Yes |
| Conversation Analytics/Insights | No | Yes | Yes |
| AI Email Assistant | No | No | Yes |
| Email Lead Capture | Yes | Yes | Yes |
| Pricing Page | Userdesk pricing page | HappyChat AI pricing page | My AskAI pricing page |
| Content Limits | Free - 50,000 training words Hobby - 500,000 training words Growth - 1,000,000 training words Pro - 2,000,000 training words Enterprise - 50,000,000 training words | Free - 20 Source Pages Starter - 500 Source Pages Growth - 1.5K Source Pages Pro - 3K Source Pages Enterprise Plan - 10K Source Pages | Essentials - Unlimited webpages & documents Pro - Unlimited webpages & documents Enterprise - Unlimited webpages & documents Updated automatically |
| Number of Chatbots/Agents | Free - 1 chatbot Hobby - 1 chatbot Growth - 2 chatbots Pro - 5 chatbots Enterprise - 50 chatbots | Free - 1 Chatbot Starter - 5 Chatbots Growth - 10 Chatbots Pro - 30 Chatbots Enterprise Plan - 50 Chatbots | Essentials - 1 (2 modes: public and private) Pro - 1 (2 modes: public and private) Enterprise - Unlimited |
| Hosted Help Centre | No | No | No |
| Chatbot Flow Builder | No | No | No |
| Integrations (Content/Knowledge) | Websites Files (PDFs) Notion pages sitemap.xml | Websites Files (PDF, DOCX) sitemaps Providing Q&A | Websites Files (PDF, Docx, txt, CSV, pptx, mp3, mp4 (audio), xlsx) Google Drive Notion Confluence SharePoint Gitbook OneDrive Dropbox Zendesk Intercom Salesforce |
| Integrations (End Users) | WordPress Shopify Webflow Wix Any website Slack | Wordpress Webflow Shopify Wix Messenger (coming soon) Telegram (coming soon) Slack (coming soon) | Website Zendesk (app) Intercom (app) HubSpot (app) Slack (app) Teams (app) Zapier Tidio LiveChat Crisp SalesIQ (Zoho) Tawk Freshchat WhatsApp (via Intercom/Zendesk) Instagram (via Intercom/Zendesk) Messenger (via Intercom/Zendesk) X/Twitter (via Intercom/Zendesk) |
| GDPR Compliant | Yes | Yes | Yes |
| SOC-2 Compliant | No | Yes | No |
| Support | Not provided | Free - chat Starter - chat, email Growth - chat, email Pro - chat, email, priority support Enterprise Plan - chat, email, priority support, account manager | Essentials - Web, email Pro - Priority web, email, video Enterprise - Slack, Success manager |
| AI Models Available | Free - GPT-3.5 Hobby - GPT-3.5 Growth - GPT-3.5 & GPT-4 Pro - GPT-3.5 & GPT-4 Enterprise - GPT-3.5 & GPT-4 | Free - GPT-3 Starter - GPT-3 Growth - GPT-3 Pro - GPT-3/GPT-4 Enterprise Plan - GPT-3/GPT-4 | Essentials - GPT-4o Pro - GPT-4o Enterprise - GPT-4o/Claude/Gemini |
| API Access | Yes | Yes | Yes |
Userdesk, HappyChat AI, and My AskAI are AI customer support tools designed to deflect support tickets by automating responses and improving customer service efficiency.
All three platforms—Userdesk, HappyChat AI, and My AskAI—offer AI customer support features. However, My AskAI stands out by also providing AI features specifically designed for support agents, which is not clearly indicated for Userdesk and HappyChat AI.
Userdesk offers a range of plans from Free to Enterprise, with prices ranging from $0 to $499 per month. Additional fees apply for removing the "Powered by Userdesk" branding. HappyChat AI's pricing is similar, with plans from Free to Enterprise, costing between $0 and $399 per month. My AskAI's pricing starts at $60 for the Essentials plan, $99 for the Pro plan, and offers a custom price for the Enterprise plan. Notably, My AskAI provides a 30-day free trial on all plans without requiring a credit card.
Both Userdesk and HappyChat AI charge $24 per 1,000 tickets/chats, whereas My AskAI charges $99. Although My AskAI has a higher per-ticket cost, it may provide more advanced features and capabilities, justifying the price difference.
Userdesk offers usage tiers ranging from 30 AI messages per month in the Free plan to 100,000 AI messages per month in the Enterprise plan. HappyChat AI provides between 50 messages per month in the Free plan and 50,000 messages per month in the Enterprise plan. My AskAI's tiers are based on conversations, offering 200 conversations per month in the Essentials plan up to unlimited conversations in the Enterprise plan, with an additional cost of $0.10 per conversation beyond the limits.
My AskAI supports human handover, allowing seamless transition from AI to human agents when necessary. This feature is not available in Userdesk or HappyChat AI.
While Userdesk does not offer conversation analytics or insights, both HappyChat AI and My AskAI provide these capabilities, helping businesses to analyze and improve their customer interactions.
My AskAI includes an AI email assistant, which is not available in Userdesk or HappyChat AI. This feature can automate email responses, enhancing overall customer support efficiency.
All three platforms—Userdesk, HappyChat AI, and My AskAI—offer email lead capture functionalities, enabling businesses to gather and manage customer leads effectively.
Userdesk has varying content limits based on the plan, from 50,000 training words in the Free plan to 50,000,000 training words in the Enterprise plan. HappyChat AI's limits are based on source pages, ranging from 20 in the Free plan to 10,000 in the Enterprise plan. My AskAI offers unlimited webpages and documents across all plans, with automatic updates, providing more flexibility and scalability.
Userdesk and HappyChat AI offer multiple chatbots based on the plan, with Userdesk providing up to 50 chatbots in the Enterprise plan and HappyChat AI offering the same. My AskAI supports one chatbot with two modes (public and private) in the Essentials and Pro plans and unlimited chatbots in the Enterprise plan.
None of the three platforms offer a hosted help centre or chatbot flow builder, focusing instead on direct AI-driven customer support.
Userdesk integrates with websites, PDFs, Notion pages, and sitemaps. HappyChat AI supports websites, PDFs, DOCX files, and sitemaps, and offers Q&A capabilities. My AskAI provides extensive integrations, including websites, various file types, Google Drive, Notion, Confluence, SharePoint, Gitbook,
