Userdesk and Dante are AI customer support tools designed to help businesses deflect support tickets through automated messaging. Both platforms offer tiered pricing plans that cater to different usage levels and business sizes. Userdesk's pricing starts with a free tier offering 30 AI messages per month and scales up to an Enterprise plan with 100,000 AI messages per month for $499. In contrast, Dante's free tier includes 50 message credits, with the highest Business plan offering 40,000 message credits for $399 per month. The cost per 1,000 tickets or chats is slightly lower for Userdesk at $24 compared to Dante's $25.
In terms of capabilities, Userdesk lacks features such as human handover and analytics/insights, which are available in Dante. Both platforms support email lead capture, but neither offers an AI email assistant. Additional features for Dante include the option to remove branding for $29 per month and access unlimited AI messages for $49 per month, whereas Userdesk charges $39 per month to remove its branding. These distinctions highlight Userdesk's focus on straightforward, scalable messaging solutions versus Dante's more feature-rich offering that includes advanced analytics and human interaction capabilities.
| Feature | Userdesk | Dante | My AskAI |
|---|---|---|---|
| Offers AI Customer Support Features? | Yes | Yes | Yes |
| Offers AI Features for Support Agents? | TBC | No | Yes |
| Price Plans | Free - $0/mo Hobby - $19/mo Growth - $49/mo Pro - $99 /mo Enterprise - $499/mo Remove "Powered by Userdesk" - $39/mo | Free - $0/mo Entry - $9/mo Premium - $99/mo Professional - $199/mo Business - $399 Unlimited AI Messages - $49/mo Remove 'Powered by Dante' - $29/mo Chat Records - $49/mo Extra Chatbots - $5 per 1 chatbot/mo Extra Message Credits - $10 per 1000 message credits/mo Custom Domains - $5/mo | Essentials - $60 Pro - $99 Enterprise - POA 30 day free trial on all plans (no card required) |
| AI Price Per 1,000 tickets/chats | $24 | $25 | $99 |
| Usage Tiers | Free - 30 AI messages/mo Hobby - 2,000 AI messages/mo Growth - 4,000 AI messages/mo Pro - 15,000 AI messages /mo Enterprise - 100,000 AI messages/mo | Free - 50 Message Credits Entry - 1,000 Message Credits Premium - 10,000 Message Credits Professional - 20,000 Message Credits Business - 40,000 Message Credits | Essentials - 200 conversations/mo Pro - 1,000 conversations/mo Enterprise - Unlimited $0.10 per conversation beyond limits |
| Human Handover | No | Yes | Yes |
| Conversation Analytics/Insights | No | Yes | Yes |
| AI Email Assistant | No | No | Yes |
| Email Lead Capture | Yes | Yes | Yes |
| Pricing Page | Userdesk pricing page | Dante pricing page | My AskAI pricing page |
| Content Limits | Free - 50,000 training words Hobby - 500,000 training words Growth - 1,000,000 training words Pro - 2,000,000 training words Enterprise - 50,000,000 training words | Free - 500K Characters per Chatbot Entry - 15M Characters per Chatbot Premium - 25M Characters per Chatbot Professional - 50M Characters per Chatbot Business - 100M Characters per Chatbot | Essentials - Unlimited webpages & documents Pro - Unlimited webpages & documents Enterprise - Unlimited webpages & documents Updated automatically |
| Number of Chatbots/Agents | Free - 1 chatbot Hobby - 1 chatbot Growth - 2 chatbots Pro - 5 chatbots Enterprise - 50 chatbots | Free - 1 Chatbots Entry - 5 Chatbots Premium - 10 Chatbots Professional - 20 Chatbots Business - 40 Chatbots | Essentials - 1 (2 modes: public and private) Pro - 1 (2 modes: public and private) Enterprise - Unlimited |
| Hosted Help Centre | No | No | No |
| Chatbot Flow Builder | No | No | No |
| Integrations (Content/Knowledge) | Websites Files (PDFs) Notion pages sitemap.xml | Website Zotero Library YouTube Google Drive Files (pdf, ppt, docx, xls) | Websites Files (PDF, Docx, txt, CSV, pptx, mp3, mp4 (audio), xlsx) Google Drive Notion Confluence SharePoint Gitbook OneDrive Dropbox Zendesk Intercom Salesforce |
| Integrations (End Users) | WordPress Shopify Webflow Wix Any website Slack | Wordpress Google Drive Discord Facebook Messenger Squarespace Outlook Wix Zendesk Slack Microsoft Teams Zapier | Website Zendesk (app) Intercom (app) HubSpot (app) Slack (app) Teams (app) Zapier Tidio LiveChat Crisp SalesIQ (Zoho) Tawk Freshchat WhatsApp (via Intercom/Zendesk) Instagram (via Intercom/Zendesk) Messenger (via Intercom/Zendesk) X/Twitter (via Intercom/Zendesk) |
| GDPR Compliant | Yes | Yes | Yes |
| SOC-2 Compliant | No | No | No |
| Support | Not provided | Free - No mentioned Entry - Discord community Premium - Discord community, API Setup Support Professional - Discord community, API Setup Support Business - Discord community, API Setup Support | Essentials - Web, email Pro - Priority web, email, video Enterprise - Slack, Success manager |
| AI Models Available | Free - GPT-3.5 Hobby - GPT-3.5 Growth - GPT-3.5 & GPT-4 Pro - GPT-3.5 & GPT-4 Enterprise - GPT-3.5 & GPT-4 | GPT-3.5 Turbo GPT-4o mini GPT-4o | Essentials - GPT-4o Pro - GPT-4o Enterprise - GPT-4o/Claude/Gemini |
| API Access | Yes | Yes | Yes |
Userdesk, Dante, and My AskAI are AI customer support tools designed to deflect support tickets and enhance customer service efficiency. Each platform offers unique features, pricing models, and capabilities tailored to different business needs. This summary aims to provide an objective comparison of these three tools to help you understand their positions in the market.
All three platforms—Userdesk, Dante, and My AskAI—offer AI customer support features. These capabilities enable businesses to automate responses to common queries, thereby reducing the workload on human support agents.
My AskAI stands out by offering AI features specifically designed for support agents, a capability not available in Dante and yet to be confirmed in Userdesk. This feature enhances the productivity of human agents by providing them with AI-assisted responses and insights.
Userdesk provides a range of pricing plans from a free tier to an enterprise level at $499 per month. Dante offers a similar tiered pricing structure, starting from free and going up to $399 per month for the business plan. My AskAI offers three plans: Essentials at $60, Pro at $99, and Enterprise with pricing on request. Notably, My AskAI includes a 30-day free trial on all plans without requiring a credit card.
When it comes to the cost per 1,000 tickets or chats, Userdesk charges $24, Dante charges $25, and My AskAI charges $99. Although My AskAI's rate is higher, it offers additional features and integrations that may justify the cost for businesses needing comprehensive support solutions.
Userdesk and Dante offer various usage tiers based on the number of AI messages or message credits. My AskAI provides tiers based on the number of conversations per month, with additional charges for conversations exceeding the limits. This structure allows for scalability based on actual usage.
Both Dante and My AskAI support human handover, enabling seamless transition from AI to human agents when necessary. Userdesk does not offer this feature, which could be a limitation for businesses requiring more complex customer interactions.
Dante and My AskAI provide conversation analytics and insights, helping businesses to monitor and improve their customer support interactions. Userdesk lacks this feature, potentially limiting its utility for data-driven decision-making.
My AskAI is the only platform among the three that offers an AI email assistant, providing an additional layer of support automation. This feature can be particularly useful for businesses with high email traffic.
All three platforms—Userdesk, Dante, and My AskAI—include email lead capture capabilities, helping businesses to gather customer information and generate leads through automated interactions.
Userdesk and Dante have specific content limits based on their pricing tiers. My AskAI offers unlimited webpages and documents across all plans, with automatic updates, making it a more flexible option for businesses with extensive content needs.
Userdesk and Dante offer varying numbers of chatbots based on their pricing tiers. My AskAI provides one chatbot with both public and private modes in its lower tiers and unlimited chatbots in the enterprise plan, offering greater flexibility.
None of the three platforms offer a hosted help center or a chatbot flow
