Userdesk and CustomGPT are AI customer support tools designed to deflect support tickets and streamline customer service operations. Userdesk offers a range of pricing plans starting from a free tier with 30 AI messages per month, scaling up to an enterprise plan with 100,000 AI messages per month at $499. The cost per 1,000 tickets or chats is $24. Userdesk includes features like email lead capture but lacks human handover and analytics/insights capabilities. Additionally, users can remove the "Powered by Userdesk" branding for an additional $39 per month.
CustomGPT, on the other hand, has a higher cost per 1,000 tickets or chats at $250 and offers three usage tiers: Standard with 1,000 GPT-4 queries per month at $99, Premium with 5,000 queries per month at $499, and a customizable Enterprise plan. While it also includes email lead capture, CustomGPT stands out by providing analytics and insights, which Userdesk does not offer. Both platforms do not support human handover or AI email assistance, focusing instead on automating customer interactions and capturing leads.
| Feature | Userdesk | CustomGPT | My AskAI |
|---|---|---|---|
| Offers AI Customer Support Features? | Yes | Yes | Yes |
| Offers AI Features for Support Agents? | TBC | No | Yes |
| Price Plans | Free - $0/mo Hobby - $19/mo Growth - $49/mo Pro - $99 /mo Enterprise - $499/mo Remove "Powered by Userdesk" - $39/mo | Standard - $99/mo Premium - $499/mo Enterprise - Custom | Essentials - $60 Pro - $99 Enterprise - POA 30 day free trial on all plans (no card required) |
| AI Price Per 1,000 tickets/chats | $24 | $250 | $99 |
| Usage Tiers | Free - 30 AI messages/mo Hobby - 2,000 AI messages/mo Growth - 4,000 AI messages/mo Pro - 15,000 AI messages /mo Enterprise - 100,000 AI messages/mo | Standard - 1000 GPT-4 queries/mo Premium - 5000 GPT-4 queries/mo Enterprise - Custom | Essentials - 200 conversations/mo Pro - 1,000 conversations/mo Enterprise - Unlimited $0.10 per conversation beyond limits |
| Human Handover | No | No | Yes |
| Conversation Analytics/Insights | No | Yes | Yes |
| AI Email Assistant | No | No | Yes |
| Email Lead Capture | Yes | Yes | Yes |
| Pricing Page | Userdesk pricing page | CustomGPT pricing page | My AskAI pricing page |
| Content Limits | Free - 50,000 training words Hobby - 500,000 training words Growth - 1,000,000 training words Pro - 2,000,000 training words Enterprise - 50,000,000 training words | Standard - 60 million words stored Premium - 300 million words stored Enterprise - Custom | Essentials - Unlimited webpages & documents Pro - Unlimited webpages & documents Enterprise - Unlimited webpages & documents Updated automatically |
| Number of Chatbots/Agents | Free - 1 chatbot Hobby - 1 chatbot Growth - 2 chatbots Pro - 5 chatbots Enterprise - 50 chatbots | Standard - 10 custom chatbots Premium - 100 custom chatbots Enterprise - Custom | Essentials - 1 (2 modes: public and private) Pro - 1 (2 modes: public and private) Enterprise - Unlimited |
| Hosted Help Centre | No | No | No |
| Chatbot Flow Builder | No | No | No |
| Integrations (Content/Knowledge) | Websites Files (PDFs) Notion pages sitemap.xml | Websites Helpdesks Knowledge bases Public web content Files (pdf, 1400+ document formats) YouTube Videos, Audio Files/Podcasts/Voice Recordings Metadata Configuration | Websites Files (PDF, Docx, txt, CSV, pptx, mp3, mp4 (audio), xlsx) Google Drive Notion Confluence SharePoint Gitbook OneDrive Dropbox Zendesk Intercom Salesforce |
| Integrations (End Users) | WordPress Shopify Webflow Wix Any website Slack | Private and public share link Embed widget Live Chat widget Search Generative Experience Zapier Slack WordPress Shopify Wix Twilio | Website Zendesk (app) Intercom (app) HubSpot (app) Slack (app) Teams (app) Zapier Tidio LiveChat Crisp SalesIQ (Zoho) Tawk Freshchat WhatsApp (via Intercom/Zendesk) Instagram (via Intercom/Zendesk) Messenger (via Intercom/Zendesk) X/Twitter (via Intercom/Zendesk) |
| GDPR Compliant | Yes | Yes | Yes |
| SOC-2 Compliant | No | No | No |
| Support | Not provided | Standard - Helpdesk support, Self service Premium - Helpdesk support, Self service Enterprise - Tailored onboarding, Dedicated account manager, Call and email support, Prioritized engineering support, AI Assessment, Solutions brainstorming | Essentials - Web, email Pro - Priority web, email, video Enterprise - Slack, Success manager |
| AI Models Available | Free - GPT-3.5 Hobby - GPT-3.5 Growth - GPT-3.5 & GPT-4 Pro - GPT-3.5 & GPT-4 Enterprise - GPT-3.5 & GPT-4 | Standard - GPT-4 Premium - GPT-4 Enterprise - GPT-4 | Essentials - GPT-4o Pro - GPT-4o Enterprise - GPT-4o/Claude/Gemini |
| API Access | Yes | Yes | Yes |
Userdesk, CustomGPT, and My AskAI are AI customer support tools designed to assist businesses in deflecting support tickets by providing automated responses and other AI-driven features. Each platform offers unique capabilities, pricing structures, and integrations, catering to different business needs.
All three platforms, Userdesk, CustomGPT, and My AskAI, offer AI customer support features. These include automated responses to customer inquiries, reducing the workload on human support agents.
My AskAI stands out by offering AI features specifically designed for support agents, enhancing their efficiency and effectiveness. CustomGPT does not provide these features, and the availability of these features in Userdesk is to be confirmed.
Userdesk offers a range of pricing plans starting from a free tier to an enterprise plan at $499 per month. CustomGPT's plans range from $99 to $499 per month, with a custom enterprise option. My AskAI provides plans starting at $60 per month, with a 30-day free trial available on all plans without requiring a credit card.
The cost per 1,000 tickets or chats varies significantly among the platforms. Userdesk charges $24, CustomGPT charges $250, and My AskAI charges $99. This makes Userdesk the most cost-effective option in this regard.
Userdesk offers different usage tiers, from 30 AI messages per month on the free plan to 100,000 AI messages per month on the enterprise plan. CustomGPT provides 1,000 to 5,000 GPT-4 queries per month, depending on the plan. My AskAI's usage tiers range from 200 to unlimited conversations per month, with additional charges for conversations beyond the limit.
My AskAI supports human handover, allowing seamless transition from AI to human agents when necessary. This feature is not available in Userdesk or CustomGPT.
Both CustomGPT and My AskAI offer conversation analytics and insights, providing valuable data to improve customer support. Userdesk does not provide this feature.
My AskAI includes an AI email assistant, a feature not available in Userdesk or CustomGPT. This can help automate email responses and improve efficiency.
All three platforms support email lead capture, enabling businesses to collect and manage customer leads effectively.
Userdesk has content limits based on the plan, ranging from 50,000 to 50,000,000 training words. CustomGPT's limits range from 60 million to 300 million words stored. My AskAI offers unlimited webpages and documents across all plans, with automatic updates.
Userdesk's plans allow for 1 to 50 chatbots, depending on the tier. CustomGPT offers 10 to 100 custom chatbots. My AskAI provides one chatbot with two modes (public and private) on lower plans and unlimited chatbots on the enterprise plan.
None of the platforms offer a hosted help center or a chatbot flow builder.
Userdesk integrates with websites, files (PDFs), Notion pages, and sitemap.xml. CustomGPT supports a wide range of integrations, including websites, helpdesks, knowledge bases, and various file formats. My AskAI integrates with numerous platforms such as Google Drive, Notion, Confluence, SharePoint, and many more.
Userdesk integrates with platforms like WordPress, Shopify, Webflow, and Wix. CustomGPT offers a variety of end-user integrations, including private and public share links, embed widgets, and live chat widgets. My AskAI supports a broad range of integrations, including website apps, Slack, Teams, Zapier, and various customer support platforms.
All three platforms are GDPR compliant but not SOC-2 compliant. In terms of support, CustomGPT offers varying levels of support based on the plan, while My AskAI provides we
