Userdesk and Customerly are both AI customer support tools designed to deflect support tickets and streamline customer service operations. Userdesk offers a tiered pricing model based on the number of AI messages per month, starting from a free plan with 30 AI messages to an enterprise plan with 100,000 AI messages at $499 per month. The cost per 1,000 tickets or chats is $24. Userdesk does not provide human handover or analytics/insights capabilities, but it does include email lead capture. Additional features such as removing the "Powered by Userdesk" branding are available for an extra fee.
Customerly, on the other hand, operates on a usage-based billing system for most of its plans, with the essential plan starting at $9 per month and the enterprise plan at $299 per month. The cost per 1,000 tickets or chats is significantly higher at $300. Customerly includes human handover, analytics/insights, and an AI email assistant, alongside email lead capture. This makes Customerly a more feature-rich option, albeit at a higher price point compared to Userdesk.
In summary, Userdesk positions itself as a cost-effective solution with basic functionalities aimed at smaller operations or those with limited budgets, whereas Customerly offers a more comprehensive set of features suitable for businesses requiring advanced support capabilities and are willing to invest more for these services.
| Feature | Userdesk | Customerly | My AskAI |
|---|---|---|---|
| Offers AI Customer Support Features? | Yes | Yes | Yes |
| Offers AI Features for Support Agents? | TBC | No | Yes |
| Price Plans | Free - $0/mo Hobby - $19/mo Growth - $49/mo Pro - $99 /mo Enterprise - $499/mo Remove "Powered by Userdesk" - $39/mo | Essential - $9/mo Startup - $49/mo Pro - $90/mo Enterprise - $299/mo | Essentials - $60 Pro - $99 Enterprise - POA 30 day free trial on all plans (no card required) |
| AI Price Per 1,000 tickets/chats | $24 | $300 | $99 |
| Usage Tiers | Free - 30 AI messages/mo Hobby - 2,000 AI messages/mo Growth - 4,000 AI messages/mo Pro - 15,000 AI messages /mo Enterprise - 100,000 AI messages/mo | Essential - Not available Startup - Usage-based billing Pro - Usage-based billing Enterprise - Usage-based billing | Essentials - 200 conversations/mo Pro - 1,000 conversations/mo Enterprise - Unlimited $0.10 per conversation beyond limits |
| Human Handover | No | Yes | Yes |
| Conversation Analytics/Insights | No | Yes | Yes |
| AI Email Assistant | No | Yes | Yes |
| Email Lead Capture | Yes | Yes | Yes |
| Pricing Page | Userdesk pricing page | Customerly pricing page | My AskAI pricing page |
| Content Limits | Free - 50,000 training words Hobby - 500,000 training words Growth - 1,000,000 training words Pro - 2,000,000 training words Enterprise - 50,000,000 training words | Essential - 1,000 interactions Startup - 10,000 interactions Pro - 20,000 interactions Enterprise - 50,000 interactions | Essentials - Unlimited webpages & documents Pro - Unlimited webpages & documents Enterprise - Unlimited webpages & documents Updated automatically |
| Number of Chatbots/Agents | Free - 1 chatbot Hobby - 1 chatbot Growth - 2 chatbots Pro - 5 chatbots Enterprise - 50 chatbots | Not provided | Essentials - 1 (2 modes: public and private) Pro - 1 (2 modes: public and private) Enterprise - Unlimited |
| Hosted Help Centre | No | Yes | No |
| Chatbot Flow Builder | No | Yes | No |
| Integrations (Content/Knowledge) | Websites Files (PDFs) Notion pages sitemap.xml | Help Center | Websites Files (PDF, Docx, txt, CSV, pptx, mp3, mp4 (audio), xlsx) Google Drive Notion Confluence SharePoint Gitbook OneDrive Dropbox Zendesk Intercom Salesforce |
| Integrations (End Users) | WordPress Shopify Webflow Wix Any website Slack | Wordpress Zapier MailMunch Google Ads Google Analytics LinkedIn Ads Bubble Front | Website Zendesk (app) Intercom (app) HubSpot (app) Slack (app) Teams (app) Zapier Tidio LiveChat Crisp SalesIQ (Zoho) Tawk Freshchat WhatsApp (via Intercom/Zendesk) Instagram (via Intercom/Zendesk) Messenger (via Intercom/Zendesk) X/Twitter (via Intercom/Zendesk) |
| GDPR Compliant | Yes | Yes | Yes |
| SOC-2 Compliant | No | No | No |
| Support | Not provided | Not provided | Essentials - Web, email Pro - Priority web, email, video Enterprise - Slack, Success manager |
| AI Models Available | Free - GPT-3.5 Hobby - GPT-3.5 Growth - GPT-3.5 & GPT-4 Pro - GPT-3.5 & GPT-4 Enterprise - GPT-3.5 & GPT-4 | GPT-4o | Essentials - GPT-4o Pro - GPT-4o Enterprise - GPT-4o/Claude/Gemini |
| API Access | Yes | Yes | Yes |
Userdesk, Customerly, and My AskAI are AI customer support tools designed to deflect support tickets and enhance customer service experiences. These platforms leverage artificial intelligence to automate responses, analyze conversations, and assist support agents. Below is a detailed comparison of their key features, pricing, and capabilities.
All three platforms—Userdesk, Customerly, and My AskAI—offer AI customer support features. This ensures that they can automate responses to common queries and reduce the workload on human agents.
My AskAI and Userdesk provide AI features specifically designed for support agents, whereas Customerly does not. This can be a significant advantage for businesses looking to enhance the efficiency of their support teams through AI-driven tools.
Userdesk offers a tiered pricing structure ranging from a free plan to an Enterprise plan at $499 per month. Customerly's plans start at $9 per month and go up to $299 per month for Enterprise. My AskAI's pricing begins at $60 per month for the Essentials plan, with a Pro plan at $99 per month and custom pricing for Enterprise. My AskAI also offers a 30-day free trial on all plans, which does not require a credit card.
In terms of cost-efficiency, Userdesk charges $24 per 1,000 tickets/chats, making it the most affordable option. My AskAI charges $99, while Customerly is the most expensive at $300 per 1,000 tickets/chats.
Userdesk offers various usage tiers with different limits on AI messages per month. Customerly uses a usage-based billing system, making it less transparent. My AskAI has clear usage tiers, with the Essentials plan allowing 200 conversations per month, the Pro plan 1,000 conversations, and the Enterprise plan offering unlimited conversations. Additional conversations cost $0.10 each.
Both Customerly and My AskAI support human handover, allowing seamless transitions from AI to human agents. Userdesk does not offer this feature.
Customerly and My AskAI provide conversation analytics and insights, which can be crucial for understanding customer interactions and improving service quality. Userdesk lacks this feature.
Customerly and My AskAI include AI email assistants, enhancing their capabilities for managing email communications. Userdesk does not offer this feature.
All three platforms—Userdesk, Customerly, and My AskAI—support email lead capture, aiding in lead generation and customer engagement.
Userdesk has varying content limits based on the plan, from 50,000 training words in the free plan to 50,000,000 in the Enterprise plan. Customerly's limits are based on interactions, ranging from 1,000 to 50,000. My AskAI offers unlimited webpages and documents across all plans, with automatic updates.
Userdesk offers between 1 and 50 chatbots depending on the plan. Customerly does not specify the number of chatbots. My AskAI provides one chatbot with two modes (public and private) in the Essentials and Pro plans, and unlimited chatbots in the Enterprise plan.
Customerly is the only platform that offers a hosted help center. Both Userdesk and My AskAI do not provide this feature.
Customerly includes a chatbot flow builder, a feature absent in both Userdesk and My AskAI.
Userdesk integrates with websites, PDFs, Notion pages, and sitemap.xml. Customerly integrates with help centers. My AskAI offers extensive integrations, including websites, various file types (PDF, Docx, txt, CSV, etc.), Google Drive, Notion, Confluence, and more.
Userdesk integrates with platforms like WordPress, Shopify, Webflow, and Slack. Customerly has integrations with WordPress, Zapier, Google Ads, and others. My AskAI supports a wide range of integrations, including Zendesk, Intercom, HubSpot, Slack, Teams, and various chat platforms.
All three platforms are GDPR compliant. However, none of them are SOC-2 compliant.
My AskAI offers different levels of support depending on the plan: web and email support for Essentials, priority support for Pro, and dedicated success manager and Slack support for Enterprise. Support details for Userdesk and Customerly are not provided.
Userdesk uses GPT-3.5 and GPT-4 models depending on the plan. Customerly offers GPT-4o. My AskAI provides GPT-4o in the Essentials and Pro plans and offers a choice between GPT-4o, Claude, and Gemini in the Enterprise plan.
All three platforms provide API access, allowing for further customization and integration with other systems.
In summary, My AskAI stands out with its comprehensive AI features for support agents, extensive integrations, and clear usage tiers. It also offers a 30-day free trial without requiring a credit card, making it an attractive option for businesses looking to enhance their customer support capabilities.
