AI customer support features comparison: Userdesk vs CoSupport AI
Userdesk and CoSupport AI are both AI customer support tools designed to help businesses deflect support tickets and streamline customer service interactions. Userdesk offers a structured pricing model with a range of usage tiers, starting from a free plan that includes 30 AI messages per month and scaling up to an Enterprise plan that accommodates 100,000 AI messages per month. The cost per 1,000 tickets or chats is $24, and the price plans range from $0 to $499 per month, with an additional fee of $39 per month to remove the "Powered by Userdesk" branding. Key features of Userdesk include email lead capture, but it lacks human handover capabilities, analytics/insights, and an AI email assistant.
In contrast, CoSupport AI has not provided specific details on pricing, usage tiers, or additional features such as human handover, analytics/insights, or an AI email assistant. The price per 1,000 tickets or chats is listed as "Price On Application" (POA), indicating that potential customers need to contact CoSupport AI directly for a quote. Without these details, it is challenging to compare CoSupport AI's offerings directly with Userdesk's structured and transparent pricing and features. This lack of information may necessitate further inquiry for businesses considering CoSupport AI as their AI customer support solution.
Full breakdown: All available features and pricing
| Feature | Userdesk | CoSupport AI | My AskAI |
|---|---|---|---|
| Offers AI Customer Support Features? | Yes | Yes | Yes |
| Offers AI Features for Support Agents? | TBC | Yes | Yes |
| Price Plans | Free - $0/mo Hobby - $19/mo Growth - $49/mo Pro - $99 /mo Enterprise - $499/mo Remove "Powered by Userdesk" - $39/mo |
Not provided | Essentials - $60 Pro - $99 Enterprise - POA 30 day free trial on all plans (no card required) |
| AI Price Per 1,000 tickets/chats | $24 | POA | $99 |
| Usage Tiers | Free - 30 AI messages/mo Hobby - 2,000 AI messages/mo Growth - 4,000 AI messages/mo Pro - 15,000 AI messages /mo Enterprise - 100,000 AI messages/mo |
Not provided | Essentials - 200 conversations/mo Pro - 1,000 conversations/mo Enterprise - Unlimited $0.10 per conversation beyond limits |
| Human Handover | No | Not provided | Yes |
| Conversation Analytics/Insights | No | Not provided | Yes |
| AI Email Assistant | No | Not provided | Yes |
| Email Lead Capture | Yes | Not provided | Yes |
| Pricing Page | Userdesk pricing page | [CoSupport AI pricing page](Not provided) | My AskAI pricing page |
| Content Limits | Free - 50,000 training words Hobby - 500,000 training words Growth - 1,000,000 training words Pro - 2,000,000 training words Enterprise - 50,000,000 training words |
Not provided | Essentials - Unlimited webpages & documents Pro - Unlimited webpages & documents Enterprise - Unlimited webpages & documents Updated automatically |
| Number of Chatbots/Agents | Free - 1 chatbot Hobby - 1 chatbot Growth - 2 chatbots Pro - 5 chatbots Enterprise - 50 chatbots |
Not provided | Essentials - 1 (2 modes: public and private) Pro - 1 (2 modes: public and private) Enterprise - Unlimited |
| Hosted Help Centre | No | Not provided | No |
| Chatbot Flow Builder | No | Not provided | No |
| Integrations (Content/Knowledge) | Websites Files (PDFs) Notion pages sitemap.xml |
Not provided | Websites Files (PDF, Docx, txt, CSV, pptx, mp3, mp4 (audio), xlsx) Google Drive Notion Confluence SharePoint Gitbook OneDrive Dropbox Zendesk Intercom Salesforce |
| Integrations (End Users) | WordPress Shopify Webflow Wix Any website Slack |
Not provided | Website Zendesk (app) Intercom (app) HubSpot (app) Slack (app) Teams (app) Zapier Tidio LiveChat Crisp SalesIQ (Zoho) Tawk Freshchat WhatsApp (via Intercom/Zendesk) Instagram (via Intercom/Zendesk) Messenger (via Intercom/Zendesk) X/Twitter (via Intercom/Zendesk) |
| GDPR Compliant | Yes | Not provided | Yes |
| SOC-2 Compliant | No | Not provided | No |
| Support | Not provided | Not provided | Essentials - Web, email Pro - Priority web, email, video Enterprise - Slack, Success manager |
| AI Models Available | Free - GPT-3.5 Hobby - GPT-3.5 Growth - GPT-3.5 & GPT-4 Pro - GPT-3.5 & GPT-4 Enterprise - GPT-3.5 & GPT-4 |
Own | Essentials - GPT-4o Pro - GPT-4o Enterprise - GPT-4o/Claude/Gemini |
| API Access | Yes | Not provided | Yes |
Introduction
Userdesk, CoSupport AI, and My AskAI are AI customer support tools designed to deflect support tickets and enhance customer service efficiency. Each platform offers a variety of features, pricing plans, and capabilities tailored to different business needs.
AI Customer Support Features
All three platforms, Userdesk, CoSupport AI, and My AskAI, provide AI-driven customer support features. This core functionality aims to automate responses, reduce the workload on human agents, and improve response times.
AI Features for Support Agents
Userdesk's offering for support agents is to be confirmed (TBC), whereas CoSupport AI and My AskAI both provide AI features to assist support agents. This includes capabilities like AI email assistants and conversation analytics, which are integral for enhancing agent productivity.
Pricing Plans
Userdesk offers a range of pricing plans from a free tier to an enterprise plan at $499 per month. CoSupport AI's pricing details are not provided. My AskAI offers three tiers: Essentials at $60, Pro at $99, and Enterprise with a price on application (POA). My AskAI also includes a 30-day free trial for all plans without requiring a credit card.
AI Price Per 1,000 Tickets/Chats
Userdesk charges $24 per 1,000 tickets/chats, whereas My AskAI charges $99 for the same volume. CoSupport AI's pricing for this metric is not available.
Usage Tiers
Userdesk's usage tiers range from 30 AI messages per month in the free plan to 100,000 messages in the enterprise plan. My AskAI's tiers are set at 200 conversations per month for Essentials, 1,000 for Pro, and unlimited for Enterprise, with an additional cost of $0.10 per conversation beyond these limits.
Human Handover
Userdesk does not support human handover, while My AskAI does, ensuring seamless transitions between AI and human agents. CoSupport AI's capabilities in this area are not specified.
Conversation Analytics/Insights
Userdesk does not offer conversation analytics or insights, whereas My AskAI does, providing valuable data to optimize support strategies. CoSupport AI's features in this area are not detailed.
AI Email Assistant
My AskAI includes an AI email assistant, a feature not available with Userdesk. CoSupport AI's offerings in this regard are not provided.
Email Lead Capture
Both Userdesk and My AskAI offer email lead capture capabilities, which are essential for converting customer interactions into potential sales opportunities. CoSupport AI's features in this area are not specified.
Content Limits
Userdesk's content limits vary by plan, with the free tier allowing 50,000 training words and the enterprise plan permitting up to 50,000,000 words. My AskAI offers unlimited webpages and documents across all plans, updated automatically. CoSupport AI's content limits are not provided.
Number of Chatbots/Agents
Userdesk's number of chatbots ranges from one in the free plan to 50 in the enterprise plan. My AskAI offers one chatbot with two modes (public and private) in the Essentials and Pro plans, and unlimited chatbots in the Enterprise plan. CoSupport AI's specifics on this feature are not available.
Hosted Help Centre and Chatbot Flow Builder
Neither Userdesk nor My AskAI offers a hosted help centre or a chatbot flow builder. CoSupport AI's features in these areas are not specified.
Integrations (Content/Knowledge)
Userdesk integrates with websites, files (PDFs), Notion pages, and sitemap.xml. My AskAI provides more extensive integrations, including Google Drive, Confluence, SharePoint, Gitbook, OneDrive, Dropbox, Zendesk, Intercom, and Salesforce, among others. CoSupport AI's integration details are not provided.
Integrations (End Users)
Userdesk supports integration with WordPress, Shopify, Webflow, Wix, any website, and Slack. My AskAI offers a broader range of integrations, including Zendesk, Intercom, HubSpot, Slack, Teams, Zapier, Tidio, LiveChat, Crisp, SalesIQ (Zoho), Tawk, Freshchat, WhatsApp, Instagram, Messenger, and X/Twitter. CoSupport AI's end-user integrations are not specified.
Compliance
Both Userdesk and My AskAI are GDPR compliant. Neither platform is SOC-2 compliant. CoSupport AI's compliance details are not provided.
Support
My AskAI offers tiered support: web and email for Essentials, priority web, email, and video for Pro, and Slack and a success manager for Enterprise. Userdesk and CoSupport AI's support details are not provided.
AI Models Available
Userdesk uses GPT-3.5 and GPT-4 models depending on the plan. My AskAI utilizes GPT-4o for Essentials and Pro, and offers GPT-4o, Claude, and Gemini for Enterprise. CoSupport AI uses its proprietary model.
API Access
Both Userdesk and My AskAI offer API access. CoSupport AI's API access details are not provided.
Conclusion
My AskAI stands out with its comprehensive feature set, extensive integrations, and robust support options. While Userdesk provides a varied range of pricing plans and usage tiers, it lacks certain advanced features like human handover and conversation analytics. CoSupport AI's offerings remain somewhat unclear due to the lack of detailed information.
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