Userdesk and Cody AI are both AI customer support tools designed to help businesses manage and deflect support tickets. Userdesk offers a range of pricing plans starting from a free tier with 30 AI messages per month, scaling up to an enterprise plan with 100,000 AI messages per month. The cost per 1,000 tickets or chats is $24. Userdesk's features include email lead capture, but it lacks human handover, analytics/insights, and an AI email assistant. Additional customization, such as removing the "Powered by Userdesk" branding, is available for an extra $39 per month.
Cody AI, on the other hand, provides three usage tiers: Basic, Premium, and Advanced, with 2,500, 10,000, and 25,000 credits respectively. The cost per 1,000 tickets or chats is slightly higher at $29. Like Userdesk, Cody AI does not offer human handover, analytics/insights, or an AI email assistant, and it also lacks email lead capture capabilities. Pricing plans for Cody AI start at $29 per month for the Basic plan, with the Premium and Advanced plans costing $99 and $249 per month, respectively.
| Feature | Userdesk | Cody AI | My AskAI |
|---|---|---|---|
| Offers AI Customer Support Features? | Yes | Yes | Yes |
| Offers AI Features for Support Agents? | TBC | No | Yes |
| Price Plans | Free - $0/mo Hobby - $19/mo Growth - $49/mo Pro - $99 /mo Enterprise - $499/mo Remove "Powered by Userdesk" - $39/mo | Basic - $29/mo Premium - $99/mo Advanced - $249/mo | Essentials - $60 Pro - $99 Enterprise - POA 30 day free trial on all plans (no card required) |
| AI Price Per 1,000 tickets/chats | $24 | $29 | $99 |
| Usage Tiers | Free - 30 AI messages/mo Hobby - 2,000 AI messages/mo Growth - 4,000 AI messages/mo Pro - 15,000 AI messages /mo Enterprise - 100,000 AI messages/mo | Basic - 2,500 Credits Premium - 10,000 Credits Advanced - 25,000 Credits | Essentials - 200 conversations/mo Pro - 1,000 conversations/mo Enterprise - Unlimited $0.10 per conversation beyond limits |
| Human Handover | No | No | Yes |
| Conversation Analytics/Insights | No | No | Yes |
| AI Email Assistant | No | No | Yes |
| Email Lead Capture | Yes | No | Yes |
| Pricing Page | Userdesk pricing page | Cody AI pricing page | My AskAI pricing page |
| Content Limits | Free - 50,000 training words Hobby - 500,000 training words Growth - 1,000,000 training words Pro - 2,000,000 training words Enterprise - 50,000,000 training words | Basic - 1,000 Documents Premium - 10,000 Documents and 10,000 Website Pages Advanced - 25,000 Documents and 25,000 Website Pages | Essentials - Unlimited webpages & documents Pro - Unlimited webpages & documents Enterprise - Unlimited webpages & documents Updated automatically |
| Number of Chatbots/Agents | Free - 1 chatbot Hobby - 1 chatbot Growth - 2 chatbots Pro - 5 chatbots Enterprise - 50 chatbots | Basic - 3 Bots Premium - 15 Bots Advanced - 50 Bots | Essentials - 1 (2 modes: public and private) Pro - 1 (2 modes: public and private) Enterprise - Unlimited |
| Hosted Help Centre | No | No | No |
| Chatbot Flow Builder | No | No | No |
| Integrations (Content/Knowledge) | Websites Files (PDFs) Notion pages sitemap.xml | Files (pdf, docx, ppts, txt files) Website | Websites Files (PDF, Docx, txt, CSV, pptx, mp3, mp4 (audio), xlsx) Google Drive Notion Confluence SharePoint Gitbook OneDrive Dropbox Zendesk Intercom Salesforce |
| Integrations (End Users) | WordPress Shopify Webflow Wix Any website Slack | Slack Discord Zapier | Website Zendesk (app) Intercom (app) HubSpot (app) Slack (app) Teams (app) Zapier Tidio LiveChat Crisp SalesIQ (Zoho) Tawk Freshchat WhatsApp (via Intercom/Zendesk) Instagram (via Intercom/Zendesk) Messenger (via Intercom/Zendesk) X/Twitter (via Intercom/Zendesk) |
| GDPR Compliant | Yes | No | Yes |
| SOC-2 Compliant | No | No | No |
| Support | Not provided | All of the plans have the same level of support offered | Essentials - Web, email Pro - Priority web, email, video Enterprise - Slack, Success manager |
| AI Models Available | Free - GPT-3.5 Hobby - GPT-3.5 Growth - GPT-3.5 & GPT-4 Pro - GPT-3.5 & GPT-4 Enterprise - GPT-3.5 & GPT-4 | GPT-4o Claude 3.5 Sonnet | Essentials - GPT-4o Pro - GPT-4o Enterprise - GPT-4o/Claude/Gemini |
| API Access | Yes | Yes | Yes |
Userdesk, Cody AI, and My AskAI are AI customer support tools designed to deflect support tickets and enhance customer service efficiency. Each platform offers unique features, pricing structures, and capabilities aimed at improving customer support experiences. Below is a detailed comparison of these three platforms.
All three platforms—Userdesk, Cody AI, and My AskAI—offer AI customer support features. However, My AskAI stands out by also providing AI features specifically designed for support agents, which Cody AI lacks. Userdesk's offering in this area is yet to be confirmed.
Userdesk offers a range of plans from a free tier to an enterprise level, with prices ranging from $0 to $499 per month. Cody AI's pricing starts at $29 per month and goes up to $249 per month. My AskAI's plans start at $60 per month and go up to enterprise-level pricing, which is available upon request. Notably, My AskAI offers a 30-day free trial on all plans without requiring a credit card, making it more accessible for initial evaluation.
For AI pricing per 1,000 tickets or chats, Userdesk charges $24, Cody AI charges $29, and My AskAI charges $99. While My AskAI's rate is higher, it compensates with more comprehensive features and integrations.
Userdesk provides a range of usage tiers from 30 AI messages per month in the free plan to 100,000 AI messages per month in the enterprise plan. Cody AI's usage tiers range from 2,500 to 25,000 credits. My AskAI offers 200 conversations per month in its Essentials plan and unlimited conversations in its Enterprise plan, with an additional cost of $0.10 per conversation beyond the limit.
My AskAI is the only platform that offers human handover capabilities, allowing seamless transitions from AI to human agents. This feature is absent in both Userdesk and Cody AI.
My AskAI provides conversation analytics and insights, a feature not available in Userdesk or Cody AI. This capability can significantly enhance the understanding and optimization of customer interactions.
My AskAI includes an AI email assistant, which is not offered by Userdesk or Cody AI. This feature can assist in managing and responding to customer emails more efficiently.
Both Userdesk and My AskAI offer email lead capture features, while Cody AI does not. This capability can be crucial for businesses looking to generate and manage leads effectively.
Userdesk's content limits range from 50,000 training words in the free plan to 50,000,000 training words in the enterprise plan. Cody AI offers limits based on the number of documents and website pages. My AskAI provides unlimited webpages and documents across all plans, with automatic updates.
Userdesk offers a varying number of chatbots depending on the plan, from one chatbot in the free plan to 50 in the enterprise plan. Cody AI offers between 3 and 50 bots based on the plan. My AskAI provides one chatbot with two modes (public and private) in the Essentials and Pro plans, and unlimited chatbots in the Enterprise plan.
None of the platforms offer a hosted help center or a chatbot flow builder, which may be a consideration for businesses needing these features.
Userdesk integrates with websites, files (PDFs), Notion pages, and sitemap.xml. Cody AI supports files and websites. My AskAI offers a broader range of integrations, including websites, various file formats, Google Drive, Notion, Confluence, SharePoint, Gitbook, OneDrive, Dropbox, Zendesk, and Intercom.
Userdesk integrates with WordPress, Shopify, Webflow, Wix, and any website. Cody AI supports Slack, Discord, and Zapier. My AskAI offers extensive integrations with websites, Zendesk, Intercom, HubSpot, Slack, Teams, Zapier, Tidio, LiveChat, Crisp, SalesIQ (Zoho), Tawk, Freshchat, WhatsApp, Instagram, Messenger, and X/Twitter.
Both Userdesk and My AskAI are GDPR compliant, but none of the platforms are SOC-2 compliant. My AskAI offers tiered support with web and email support for Essentials, priority support for Pro, and dedicated Slack and Success Manager support for Enterprise. Cody AI provides the same level of support across all plans, while Userdesk's support details are not provided.
Userdesk uses GPT-3.5 and GPT-4 models based on the plan. Cody AI uses GPT-4o and Claude 3.5 Sonnet. My AskAI utilizes GPT-4o for Essentials and Pro plans and offers GPT-4o, Claude, and Gemini for the Enterprise plan. All three platforms provide API access.
While all three platforms offer robust AI customer support features, My AskAI distinguishes itself with additional capabilities for support agents, human handover, conversation analytics, AI email assistant, and extensive integrations. These features, combined with a flexible pricing structure and comprehensive support options, position My AskAI as a versatile choice for businesses seeking advanced AI customer support solutions.
