Userdesk and Chatwith are AI customer support tools designed to deflect support tickets through automated messaging. Both platforms offer a similar pricing model of $24 per 1,000 tickets or chats. Userdesk provides multiple usage tiers, ranging from a free plan with 30 AI messages per month to an enterprise plan with 100,000 AI messages per month. The pricing plans for Userdesk start at $0 per month for the free tier and go up to $499 per month for the enterprise tier. Additionally, Userdesk allows users to remove the "Powered by Userdesk" branding for an extra $39 per month. However, Userdesk does not offer human handover or analytics/insights features.
Chatwith also offers a free plan with 50 messages per month and scales up to a business plan with 3,000 messages per month. The pricing for Chatwith starts at $0 per month for the free tier, with the standard plan at $19 per month and the business plan starting at $59 per month. Unlike Userdesk, Chatwith includes analytics and insights within its offerings, but similarly lacks human handover and an AI email assistant. Both platforms support email lead capture functionalities.
| Feature | Userdesk | Chatwith | My AskAI |
|---|---|---|---|
| Offers AI Customer Support Features? | Yes | Yes | Yes |
| Offers AI Features for Support Agents? | TBC | No | Yes |
| Price Plans | Free - $0/mo Hobby - $19/mo Growth - $49/mo Pro - $99 /mo Enterprise - $499/mo Remove "Powered by Userdesk" - $39/mo | Free - $0/mo Standard - starts at $19/mo Business - starts at $59/mo | Essentials - $60 Pro - $99 Enterprise - POA 30 day free trial on all plans (no card required) |
| AI Price Per 1,000 tickets/chats | $24 | $24 | $99 |
| Usage Tiers | Free - 30 AI messages/mo Hobby - 2,000 AI messages/mo Growth - 4,000 AI messages/mo Pro - 15,000 AI messages /mo Enterprise - 100,000 AI messages/mo | Free - 50 messages/mo Standard - 2,000 messages/mo Business - 3,000 messages/mo | Essentials - 200 conversations/mo Pro - 1,000 conversations/mo Enterprise - Unlimited $0.10 per conversation beyond limits |
| Human Handover | No | No | Yes |
| Conversation Analytics/Insights | No | Yes | Yes |
| AI Email Assistant | No | No | Yes |
| Email Lead Capture | Yes | Yes | Yes |
| Pricing Page | Userdesk pricing page | Chatwith pricing page | My AskAI pricing page |
| Content Limits | Free - 50,000 training words Hobby - 500,000 training words Growth - 1,000,000 training words Pro - 2,000,000 training words Enterprise - 50,000,000 training words | Free - No specific content limit Standard - 10,000,000 characters Business - 10,000,000 characters | Essentials - Unlimited webpages & documents Pro - Unlimited webpages & documents Enterprise - Unlimited webpages & documents Updated automatically |
| Number of Chatbots/Agents | Free - 1 chatbot Hobby - 1 chatbot Growth - 2 chatbots Pro - 5 chatbots Enterprise - 50 chatbots | Free - 1 chatbot Standard - 1 chatbot Business - 2 chatbots | Essentials - 1 (2 modes: public and private) Pro - 1 (2 modes: public and private) Enterprise - Unlimited |
| Hosted Help Centre | No | No | No |
| Chatbot Flow Builder | No | No | No |
| Integrations (Content/Knowledge) | Websites Files (PDFs) Notion pages sitemap.xml | Websites Files (PDF, DOCX, TXT) Integrating with Services and APIs Providing Q&A YouTube | Websites Files (PDF, Docx, txt, CSV, pptx, mp3, mp4 (audio), xlsx) Google Drive Notion Confluence SharePoint Gitbook OneDrive Dropbox Zendesk Intercom Salesforce |
| Integrations (End Users) | WordPress Shopify Webflow Wix Any website Slack | ActivePieces & Google Sheets Zapier Shopify WooCommerce Make.com ActivePieces Albato Wordpress Webflow Wix Framer Slack Telegram | Website Zendesk (app) Intercom (app) HubSpot (app) Slack (app) Teams (app) Zapier Tidio LiveChat Crisp SalesIQ (Zoho) Tawk Freshchat WhatsApp (via Intercom/Zendesk) Instagram (via Intercom/Zendesk) Messenger (via Intercom/Zendesk) X/Twitter (via Intercom/Zendesk) |
| GDPR Compliant | Yes | Yes | Yes |
| SOC-2 Compliant | No | No | No |
| Support | Not provided | Free - Community Standard - Community, 72h email response Business - Community, 24h email response | Essentials - Web, email Pro - Priority web, email, video Enterprise - Slack, Success manager |
| AI Models Available | Free - GPT-3.5 Hobby - GPT-3.5 Growth - GPT-3.5 & GPT-4 Pro - GPT-3.5 & GPT-4 Enterprise - GPT-3.5 & GPT-4 | Free - Not specified Standard - GPT-3.5 Turbo Business - GPT-4 and GPT-4 Turbo | Essentials - GPT-4o Pro - GPT-4o Enterprise - GPT-4o/Claude/Gemini |
| API Access | Yes | Yes | Yes |
Userdesk, Chatwith, and My AskAI are AI customer support tools designed to deflect support tickets and improve customer service efficiency. Each offers a range of features and pricing plans to cater to different business needs.
All three platforms provide AI customer support features, aimed at automating responses and reducing the workload on human agents. However, My AskAI stands out by offering additional AI features specifically designed for support agents, enhancing their capabilities and efficiency.
Userdesk offers a variety of pricing plans ranging from free to $499 per month, with an optional add-on to remove the "Powered by Userdesk" branding for $39 per month. Chatwith also provides a free plan and paid plans starting at $19 per month, with the highest tier starting at $59 per month. My AskAI's pricing begins at $60 per month for the Essentials plan, going up to $99 for the Pro plan, and offers a customizable Enterprise plan. Notably, My AskAI provides a 30-day free trial on all plans without requiring a credit card.
Both Userdesk and Chatwith charge $24 per 1,000 tickets or chats, while My AskAI charges a higher rate of $99 per 1,000 tickets or chats. This higher cost is offset by the additional features and integrations that My AskAI offers.
Userdesk and Chatwith offer various usage tiers with different limits on AI messages per month. Userdesk's highest tier allows up to 100,000 AI messages per month, while Chatwith's highest tier offers 3,000 messages per month. My AskAI's Pro plan offers 1,000 conversations per month, with the option for unlimited conversations in the Enterprise plan, and charges $0.10 per conversation beyond the set limits.
My AskAI is the only platform among the three that includes a human handover feature, allowing seamless transition from AI to human agents when necessary. This can significantly improve customer satisfaction by ensuring complex queries are handled appropriately.
Both Chatwith and My AskAI offer conversation analytics and insights, providing valuable data to improve customer support strategies. Userdesk does not provide this feature.
My AskAI is the only platform that includes an AI email assistant, further enhancing its utility by automating email responses in addition to chat-based support.
Userdesk, Chatwith, and My AskAI all support multiple integrations with various platforms and services. However, My AskAI offers the most extensive range of integrations, including popular tools like Google Drive, Notion, Confluence, SharePoint, and more. This makes it highly versatile and adaptable to various business environments.
Userdesk and Chatwith have specific content limits based on their pricing tiers. My AskAI, on the other hand, offers unlimited webpages and documents across all plans, with automatic updates, providing greater flexibility for content management.
Userdesk and Chatwith limit the number of chatbots or agents based on the plan, while My AskAI offers a single chatbot with dual modes (public and private) in the Essentials and Pro plans, and unlimited chatbots in the Enterprise plan.
Support options vary across the platforms. Chatwith offers community support and different levels of email response times based on the plan. My AskAI provides web and email support for Essentials, priority support for Pro, and dedicated support through Slack and a success manager for Enterprise clients.
Userdesk and Chatwith primarily use GPT-3.5 and GPT-4 models. My AskAI leverages the GPT-4o model across all plans, with additional options for Claude and Gemini models in the Enterprise plan, providing more advanced AI capabilities.
In summary, while Userdesk and Chatwith offer competitive pricing and a range of features, My AskAI distinguishes itself with advanced AI capabilities for support agents, extensive integrations, human handover, and an AI email assistant. These features, combined with unlimited content limits and comprehensive support, position My AskAI as a robust solution for businesses seeking to enhance their customer support operations.
