Userdesk and Chatling are AI customer support tools designed to deflect support tickets through automated messaging. Userdesk offers a range of pricing plans starting from a free tier with 30 AI messages per month, scaling up to an enterprise plan with 100,000 AI messages per month. The cost per 1,000 tickets or chats is $24. Userdesk includes email lead capture but lacks features such as human handover, analytics/insights, and an AI email assistant. Additional customization, such as removing the "Powered by Userdesk" branding, is available for an extra fee.
Chatling, on the other hand, offers a lower cost per 1,000 tickets or chats at $16. Its pricing plans start with a free tier providing 100 chats per month, and go up to the Ultimate plan, which supports 20,000 chats per month. Chatling also includes email lead capture and offers analytics/insights, though it does not support human handover or an AI email assistant. Overall, Chatling's pricing structure is slightly more competitive, and it provides additional analytical capabilities compared to Userdesk.
| Feature | Userdesk | Chatling | My AskAI |
|---|---|---|---|
| Offers AI Customer Support Features? | Yes | Yes | Yes |
| Offers AI Features for Support Agents? | TBC | No | Yes |
| Price Plans | Free - $0/mo Hobby - $19/mo Growth - $49/mo Pro - $99 /mo Enterprise - $499/mo Remove "Powered by Userdesk" - $39/mo | Free - $0/mo Pro - $35/mo Ultimate - $99/mo | Essentials - $60 Pro - $99 Enterprise - POA 30 day free trial on all plans (no card required) |
| AI Price Per 1,000 tickets/chats | $24 | $16 | $99 |
| Usage Tiers | Free - 30 AI messages/mo Hobby - 2,000 AI messages/mo Growth - 4,000 AI messages/mo Pro - 15,000 AI messages /mo Enterprise - 100,000 AI messages/mo | Free - 100 chats/mo Pro - 5,500 chats/mo Ultimate - 20,000 chats/mo | Essentials - 200 conversations/mo Pro - 1,000 conversations/mo Enterprise - Unlimited $0.10 per conversation beyond limits |
| Human Handover | No | No | Yes |
| Conversation Analytics/Insights | No | Yes | Yes |
| AI Email Assistant | No | No | Yes |
| Email Lead Capture | Yes | Yes | Yes |
| Pricing Page | Userdesk pricing page | Chatling pricing page | My AskAI pricing page |
| Content Limits | Free - 50,000 training words Hobby - 500,000 training words Growth - 1,000,000 training words Pro - 2,000,000 training words Enterprise - 50,000,000 training words | Free - 500,000 characters Pro - 15,000,000 characters Ultimate - 65,000,000 characters | Essentials - Unlimited webpages & documents Pro - Unlimited webpages & documents Enterprise - Unlimited webpages & documents Updated automatically |
| Number of Chatbots/Agents | Free - 1 chatbot Hobby - 1 chatbot Growth - 2 chatbots Pro - 5 chatbots Enterprise - 50 chatbots | Free - 2 Pro - 15 Ultimate - 53 | Essentials - 1 (2 modes: public and private) Pro - 1 (2 modes: public and private) Enterprise - Unlimited |
| Hosted Help Centre | No | No | No |
| Chatbot Flow Builder | No | Yes | No |
| Integrations (Content/Knowledge) | Websites Files (PDFs) Notion pages sitemap.xml | Websites Knowledge bases Files (pdf, txt) FAQs | Websites Files (PDF, Docx, txt, CSV, pptx, mp3, mp4 (audio), xlsx) Google Drive Notion Confluence SharePoint Gitbook OneDrive Dropbox Zendesk Intercom Salesforce |
| Integrations (End Users) | WordPress Shopify Webflow Wix Any website Slack | Shopify Squarespace WordPress Wix PrestaShop Zapier | Website Zendesk (app) Intercom (app) HubSpot (app) Slack (app) Teams (app) Zapier Tidio LiveChat Crisp SalesIQ (Zoho) Tawk Freshchat WhatsApp (via Intercom/Zendesk) Instagram (via Intercom/Zendesk) Messenger (via Intercom/Zendesk) X/Twitter (via Intercom/Zendesk) |
| GDPR Compliant | Yes | No | Yes |
| SOC-2 Compliant | No | No | No |
| Support | Not provided | Free - 24/7 email support Pro - 24/7 email support Ultimate - 24/7 email support | Essentials - Web, email Pro - Priority web, email, video Enterprise - Slack, Success manager |
| AI Models Available | Free - GPT-3.5 Hobby - GPT-3.5 Growth - GPT-3.5 & GPT-4 Pro - GPT-3.5 & GPT-4 Enterprise - GPT-3.5 & GPT-4 | GPT-3.5 Turbo GPT-4 Turbo GPT-4o mini GPT-4o Claude 3.5 Sonnet Claude 3 Opus Claude 3 Sonnet Claude 3 Haiku Gemini 1.5 Flash Gemini 1.5 Pro Gemini 1 Pro | Essentials - GPT-4o Pro - GPT-4o Enterprise - GPT-4o/Claude/Gemini |
| API Access | Yes | Yes | Yes |
Userdesk, Chatling, and My AskAI are AI customer support tools designed to deflect support tickets and enhance customer service efficiency. Each platform offers unique features and pricing structures, catering to different business needs and sizes.
All three platforms—Userdesk, Chatling, and My AskAI—provide AI customer support features. However, My AskAI stands out by also offering AI features specifically designed for support agents, which is not available in Chatling and is to be confirmed for Userdesk.
Userdesk offers a range of pricing plans from Free to Enterprise, with the option to remove "Powered by Userdesk" branding for an additional $39 per month. Chatling's pricing starts at Free and goes up to the Ultimate plan at $99 per month. My AskAI's plans start at $60 for the Essentials plan and go up to Enterprise pricing, which is provided on request. Notably, My AskAI offers a 30-day free trial on all plans without requiring a credit card.
The cost per 1,000 tickets or chats varies significantly. Userdesk charges $24, Chatling charges $16, and My AskAI charges $99. While My AskAI's rate is higher, it includes advanced AI features and capabilities that may justify the cost.
Userdesk provides different usage tiers, starting from 30 AI messages per month on the Free plan to 100,000 AI messages per month on the Enterprise plan. Chatling offers 100 chats per month on its Free plan, scaling up to 20,000 chats on the Ultimate plan. My AskAI offers 200 conversations per month on the Essentials plan, 1,000 on the Pro plan, and unlimited conversations on the Enterprise plan, with an additional cost of $0.10 per conversation beyond the limits.
Human handover is a critical feature for seamless customer support. My AskAI supports human handover, while Userdesk and Chatling do not offer this feature.
Both Chatling and My AskAI provide conversation analytics and insights, helping businesses to understand and improve their customer interactions. Userdesk does not offer this feature.
My AskAI includes an AI email assistant, a feature not available in either Userdesk or Chatling, which can significantly enhance email support efficiency.
All three platforms—Userdesk, Chatling, and My AskAI—offer email lead capture capabilities, aiding businesses in collecting potential customer information.
Userdesk and Chatling have specific content limits based on their pricing plans. Userdesk ranges from 50,000 training words on the Free plan to 50,000,000 words on the Enterprise plan. Chatling's limits range from 500,000 characters on the Free plan to 65,000,000 characters on the Ultimate plan. My AskAI offers unlimited webpages and documents across all its plans, with automatic updates.
Userdesk allows varying numbers of chatbots depending on the plan, from 1 chatbot on the Free plan to 50 on the Enterprise plan. Chatling offers 2 chatbots on the Free plan and up to 53 on the Ultimate plan. My AskAI provides 1 chatbot with two modes (public and private) on the Essentials and Pro plans, with unlimited chatbots on the Enterprise plan.
Userdesk integrates with websites, files, and Notion pages. Chatling supports integrations with websites, knowledge bases, and various file types. My AskAI offers extensive integrations, including websites, multiple file types, Google Drive, Notion, Confluence, SharePoint, Gitbook, OneDrive, Dropbox, Zendesk, Intercom, Salesforce, and many more.
Both Userdesk and My AskAI are GDPR compliant, ensuring data protection and privacy. Chatling does not offer GDPR compliance.
Support options vary among the platforms. Chatling provides 24/7 email support across all plans. My AskAI offers web and email support on the Essentials plan, priority support on the Pro plan, and dedicated support through Slack and a success manager on the Enterprise plan. Userdesk's support options are not specified.
Userdesk uses GPT-3.5 and GPT-4 models, depending on the plan. Chatling offers a variety of models, including GPT-3.5 Turbo and several Claude and Gemini models. My AskAI uses GPT-4o on the Essential
