AI customer support features comparison: Userdesk vs Chatling

AI Customer Support Tools Overview

Userdesk, Chatling, and My AskAI are AI customer support tools designed to deflect support tickets and enhance customer service efficiency. Each platform offers unique features and pricing structures, catering to different business needs and sizes.

AI Customer Support Features

All three platforms—Userdesk, Chatling, and My AskAI—provide AI customer support features. However, My AskAI stands out by also offering AI features specifically designed for support agents, which is not available in Chatling and is to be confirmed for Userdesk.

Pricing Plans

Userdesk offers a range of pricing plans from Free to Enterprise, with the option to remove "Powered by Userdesk" branding for an additional $39 per month. Chatling's pricing starts at Free and goes up to the Ultimate plan at $99 per month. My AskAI's plans start at $60 for the Essentials plan and go up to Enterprise pricing, which is provided on request. Notably, My AskAI offers a 30-day free trial on all plans without requiring a credit card.

AI Pricing Per 1,000 Tickets/Chats

The cost per 1,000 tickets or chats varies significantly. Userdesk charges $24, Chatling charges $16, and My AskAI charges $99. While My AskAI's rate is higher, it includes advanced AI features and capabilities that may justify the cost.

Usage Tiers

Userdesk provides different usage tiers, starting from 30 AI messages per month on the Free plan to 100,000 AI messages per month on the Enterprise plan. Chatling offers 100 chats per month on its Free plan, scaling up to 20,000 chats on the Ultimate plan. My AskAI offers 200 conversations per month on the Essentials plan, 1,000 on the Pro plan, and unlimited conversations on the Enterprise plan, with an additional cost of $0.10 per conversation beyond the limits.

Human Handover

Human handover is a critical feature for seamless customer support. My AskAI supports human handover, while Userdesk and Chatling do not offer this feature.

Conversation Analytics/Insights

Both Chatling and My AskAI provide conversation analytics and insights, helping businesses to understand and improve their customer interactions. Userdesk does not offer this feature.

AI Email Assistant

My AskAI includes an AI email assistant, a feature not available in either Userdesk or Chatling, which can significantly enhance email support efficiency.

Email Lead Capture

All three platforms—Userdesk, Chatling, and My AskAI—offer email lead capture capabilities, aiding businesses in collecting potential customer information.

Content Limits

Userdesk and Chatling have specific content limits based on their pricing plans. Userdesk ranges from 50,000 training words on the Free plan to 50,000,000 words on the Enterprise plan. Chatling's limits range from 500,000 characters on the Free plan to 65,000,000 characters on the Ultimate plan. My AskAI offers unlimited webpages and documents across all its plans, with automatic updates.

Number of Chatbots/Agents

Userdesk allows varying numbers of chatbots depending on the plan, from 1 chatbot on the Free plan to 50 on the Enterprise plan. Chatling offers 2 chatbots on the Free plan and up to 53 on the Ultimate plan. My AskAI provides 1 chatbot with two modes (public and private) on the Essentials and Pro plans, with unlimited chatbots on the Enterprise plan.

Integrations

Userdesk integrates with websites, files, and Notion pages. Chatling supports integrations with websites, knowledge bases, and various file types. My AskAI offers extensive integrations, including websites, multiple file types, Google Drive, Notion, Confluence, SharePoint, Gitbook, OneDrive, Dropbox, Zendesk, Intercom, Salesforce, and many more.

GDPR Compliance

Both Userdesk and My AskAI are GDPR compliant, ensuring data protection and privacy. Chatling does not offer GDPR compliance.

Support

Support options vary among the platforms. Chatling provides 24/7 email support across all plans. My AskAI offers web and email support on the Essentials plan, priority support on the Pro plan, and dedicated support through Slack and a success manager on the Enterprise plan. Userdesk's support options are not specified.

AI Models Available

Userdesk uses GPT-3.5 and GPT-4 models, depending on the plan. Chatling offers a variety of models, including GPT-3.5 Turbo and several Claude and Gemini models. My AskAI uses GPT-4o on the Essentials and Pro plans, with additional options like Claude and Gemini on the Enterprise plan.

Conclusion

In summary, while Userdesk and Chatling offer various features and pricing plans, My AskAI stands out with its comprehensive AI support for agents, human handover capability, AI email assistant, and extensive integrations. These features, along with GDPR compliance and robust support options, position My AskAI as a versatile and powerful tool for businesses looking to enhance their customer support operations.