Userdesk and Chatbase are AI customer support tools designed to help businesses deflect support tickets by automating responses and capturing leads through email. Both platforms offer a range of pricing plans and usage tiers to cater to different business needs.
Userdesk charges $24 per 1,000 tickets or chats and offers five usage tiers, ranging from a free plan with 30 AI messages per month to an enterprise plan with 100,000 AI messages per month. The pricing plans start at $0 per month for the free tier and go up to $499 per month for the enterprise tier. Userdesk includes email lead capture but lacks human handover and analytics/insights features.
Chatbase, on the other hand, charges $25 per 1,000 tickets or chats and provides four usage tiers, starting with a free plan that includes 20 messages per month up to an unlimited plan with 40,000 messages per month. Pricing plans range from $0 per month for the free tier to $399 per month for the unlimited tier. Chatbase includes email lead capture and analytics/insights but also does not offer human handover. Both platforms give users the option to remove branding for an additional fee.
| Feature | Userdesk | Chatbase | My AskAI |
|---|---|---|---|
| Offers AI Customer Support Features? | Yes | Yes | Yes |
| Offers AI Features for Support Agents? | TBC | Yes | Yes |
| Price Plans | Free - $0/mo Hobby - $19/mo Growth - $49/mo Pro - $99 /mo Enterprise - $499/mo Remove "Powered by Userdesk" - $39/mo | Free - $0/mo Hobby - $19/mo Standard - $99/mo Unlimited - $399/mo Extra message credits - $7 per 1000 messages/mo Extra chatbots - $7 per extra chatbot/mo Custom Domains - $59/mo Remove 'Powered By Chatbase' - $39/mo | Essentials - $60 Pro - $99 Enterprise - POA 30 day free trial on all plans (no card required) |
| AI Price Per 1,000 tickets/chats | $24 | $25 | $99 |
| Usage Tiers | Free - 30 AI messages/mo Hobby - 2,000 AI messages/mo Growth - 4,000 AI messages/mo Pro - 15,000 AI messages /mo Enterprise - 100,000 AI messages/mo | Free - 20 messages/mo Hobby - 2,000 messages/mo Standard -10,000 messages/mo Unlimited - 40,000 messages/mo | Essentials - 200 conversations/mo Pro - 1,000 conversations/mo Enterprise - Unlimited $0.10 per conversation beyond limits |
| Human Handover | No | No | Yes |
| Conversation Analytics/Insights | No | Yes | Yes |
| AI Email Assistant | No | No | Yes |
| Email Lead Capture | Yes | Yes | Yes |
| Pricing Page | Userdesk pricing page | Chatbase pricing page | My AskAI pricing page |
| Content Limits | Free - 50,000 training words Hobby - 500,000 training words Growth - 1,000,000 training words Pro - 2,000,000 training words Enterprise - 50,000,000 training words | Free - 400,000 characters/chatbot Hobby - 11,000,000 characters/chatbot Standard - 11,000,000 characters/chatbot Unlimited - 11,000,000 characters/chatbot | Essentials - Unlimited webpages & documents Pro - Unlimited webpages & documents Enterprise - Unlimited webpages & documents Updated automatically |
| Number of Chatbots/Agents | Free - 1 chatbot Hobby - 1 chatbot Growth - 2 chatbots Pro - 5 chatbots Enterprise - 50 chatbots | Free - 1 chatbot Hobby - 2 chatbots Standard - 5 chatbots Unlimited - 10 chatbots | Essentials - 1 (2 modes: public and private) Pro - 1 (2 modes: public and private) Enterprise - Unlimited |
| Hosted Help Centre | No | No | No |
| Chatbot Flow Builder | No | No | No |
| Integrations (Content/Knowledge) | Websites Files (PDFs) Notion pages sitemap.xml | Direct Text Inputs Websites Files (.pdf, .txt, .doc, .docx) Google Drive Notion | Websites Files (PDF, Docx, txt, CSV, pptx, mp3, mp4 (audio), xlsx) Google Drive Notion Confluence SharePoint Gitbook OneDrive Dropbox Zendesk Intercom Salesforce |
| Integrations (End Users) | WordPress Shopify Webflow Wix Any website Slack | WhatsApp Slack Wordpress Zapier | Website Zendesk (app) Intercom (app) HubSpot (app) Slack (app) Teams (app) Zapier Tidio LiveChat Crisp SalesIQ (Zoho) Tawk Freshchat WhatsApp (via Intercom/Zendesk) Instagram (via Intercom/Zendesk) Messenger (via Intercom/Zendesk) X/Twitter (via Intercom/Zendesk) |
| GDPR Compliant | Yes | Yes | Yes |
| SOC-2 Compliant | No | No | No |
| Support | Not provided | Free Plan - help center Hobby Plan - email Standard Plan - email Unlimited Plan - account manager, 24/7 support | Essentials - Web, email Pro - Priority web, email, video Enterprise - Slack, Success manager |
| AI Models Available | Free - GPT-3.5 Hobby - GPT-3.5 Growth - GPT-3.5 & GPT-4 Pro - GPT-3.5 & GPT-4 Enterprise - GPT-3.5 & GPT-4 | GPT-4o | Essentials - GPT-4o Pro - GPT-4o Enterprise - GPT-4o/Claude/Gemini |
| API Access | Yes | Yes | Yes |
Userdesk, Chatbase, and My AskAI are AI customer support tools designed to help businesses deflect support tickets through automated responses and intelligent assistance. Each platform offers various features and pricing plans to cater to different business needs.
All three platforms—Userdesk, Chatbase, and My AskAI—offer AI customer support features, enabling businesses to automate responses to common customer inquiries and reduce the workload on human support agents.
Chatbase and My AskAI provide AI features specifically designed for support agents, helping them handle complex queries more efficiently. Userdesk's offering in this area is yet to be confirmed.
Userdesk offers a range of pricing plans starting from a free tier up to an enterprise level at $499 per month. Chatbase also has a free tier and scales up to $399 per month for their unlimited plan. My AskAI offers three plans: Essentials at $60, Pro at $99, and Enterprise with a price on application. Notably, My AskAI provides a 30-day free trial on all plans without requiring a credit card.
Userdesk and Chatbase have lower costs per 1,000 tickets/chats at $24 and $25, respectively. My AskAI charges $99 per 1,000 conversations, reflecting its focus on higher-value, feature-rich service.
Userdesk and Chatbase offer various usage tiers, with different limits on the number of AI messages or conversations per month. My AskAI's tiers are based on the number of conversations, with a charge of $0.10 per conversation beyond the included limits.
My AskAI is the only one among the three that offers a human handover feature, allowing seamless transition from AI to human agents when necessary.
Both Chatbase and My AskAI provide conversation analytics and insights, enabling businesses to understand customer interactions better. Userdesk does not offer this feature.
My AskAI stands out by offering an AI email assistant, a feature not available in Userdesk or Chatbase, enhancing its utility for comprehensive customer support.
All three platforms—Userdesk, Chatbase, and My AskAI—support email lead capture, helping businesses gather potential customer information.
Userdesk and Chatbase have specific limits on training words or characters for their various plans. My AskAI offers unlimited webpages and documents across all its plans, with automatic updates, providing greater flexibility.
Userdesk and Chatbase offer multiple chatbots at higher tiers, but My AskAI provides unlimited chatbots for its Enterprise plan and includes two modes (public and private) for its Essentials and Pro plans.
None of the platforms offer a hosted help centre or a chatbot flow builder, focusing instead on direct AI interactions.
My AskAI offers the most extensive range of content and knowledge integrations, including popular platforms like Confluence, SharePoint, Gitbook, and OneDrive, in addition to those supported by Userdesk and Chatbase.
My AskAI also leads in end-user integrations, supporting a wide array of platforms such as Zendesk, Intercom, HubSpot, and various chat services. Userdesk and Chatbase offer more limited integration options.
All three platforms are GDPR compliant but not SOC-2 compliant. My AskAI provides extensive support options, including priority support and a dedicated success manager for Enterprise plans. Chatbase offers varying levels of support based on the plan, while Userdesk's support options are not specified.
