AI customer support features comparison: Userdesk vs Chatbase

AI Customer Support Tools: Userdesk vs. Chatbase vs. My AskAI

Overview

Userdesk, Chatbase, and My AskAI are AI customer support tools designed to help businesses deflect support tickets through automated responses and intelligent assistance. Each platform offers various features and pricing plans to cater to different business needs.

AI Customer Support Features

All three platforms—Userdesk, Chatbase, and My AskAI—offer AI customer support features, enabling businesses to automate responses to common customer inquiries and reduce the workload on human support agents.

AI Features for Support Agents

Chatbase and My AskAI provide AI features specifically designed for support agents, helping them handle complex queries more efficiently. Userdesk's offering in this area is yet to be confirmed.

Pricing Plans

Userdesk offers a range of pricing plans starting from a free tier up to an enterprise level at $499 per month. Chatbase also has a free tier and scales up to $399 per month for their unlimited plan. My AskAI offers three plans: Essentials at $60, Pro at $99, and Enterprise with a price on application. Notably, My AskAI provides a 30-day free trial on all plans without requiring a credit card.

AI Price Per 1,000 Tickets/Chats

Userdesk and Chatbase have lower costs per 1,000 tickets/chats at $24 and $25, respectively. My AskAI charges $99 per 1,000 conversations, reflecting its focus on higher-value, feature-rich service.

Usage Tiers

Userdesk and Chatbase offer various usage tiers, with different limits on the number of AI messages or conversations per month. My AskAI's tiers are based on the number of conversations, with a charge of $0.10 per conversation beyond the included limits.

Human Handover

My AskAI is the only one among the three that offers a human handover feature, allowing seamless transition from AI to human agents when necessary.

Conversation Analytics/Insights

Both Chatbase and My AskAI provide conversation analytics and insights, enabling businesses to understand customer interactions better. Userdesk does not offer this feature.

AI Email Assistant

My AskAI stands out by offering an AI email assistant, a feature not available in Userdesk or Chatbase, enhancing its utility for comprehensive customer support.

Email Lead Capture

All three platforms—Userdesk, Chatbase, and My AskAI—support email lead capture, helping businesses gather potential customer information.

Content Limits

Userdesk and Chatbase have specific limits on training words or characters for their various plans. My AskAI offers unlimited webpages and documents across all its plans, with automatic updates, providing greater flexibility.

Number of Chatbots/Agents

Userdesk and Chatbase offer multiple chatbots at higher tiers, but My AskAI provides unlimited chatbots for its Enterprise plan and includes two modes (public and private) for its Essentials and Pro plans.

Hosted Help Centre and Chatbot Flow Builder

None of the platforms offer a hosted help centre or a chatbot flow builder, focusing instead on direct AI interactions.

Integrations (Content/Knowledge)

My AskAI offers the most extensive range of content and knowledge integrations, including popular platforms like Confluence, SharePoint, Gitbook, and OneDrive, in addition to those supported by Userdesk and Chatbase.

Integrations (End Users)

My AskAI also leads in end-user integrations, supporting a wide array of platforms such as Zendesk, Intercom, HubSpot, and various chat services. Userdesk and Chatbase offer more limited integration options.

Compliance and Support

All three platforms are GDPR compliant but not SOC-2 compliant. My AskAI provides extensive support options, including priority support and a dedicated success manager for Enterprise plans. Chatbase offers varying levels of support based on the plan, while Userdesk's support options are not specified.

AI Models Available

Userdesk and Chatbase primarily use GPT-3.5 and GPT-4 models. My AskAI offers a broader range of AI models, including GPT-4o, Claude, and Gemini, providing more flexibility and customization for different business needs.

API Access

All three platforms provide API access, allowing businesses to integrate their AI customer support functionalities with existing systems.

Conclusion

My AskAI distinguishes itself with unique features like human handover, AI email assistant, extensive integrations, and flexible support options. While it has a higher cost per 1,000 conversations, it offers a comprehensive solution with advanced capabilities suitable for businesses seeking robust AI customer support.