Userdesk and Chat Thing are AI customer support tools designed to deflect support tickets by automating responses. Userdesk offers a range of pricing plans starting from a free tier with 30 AI messages per month to an enterprise tier that includes up to 100,000 AI messages per month. The pricing per 1,000 tickets or chats is $24. While Userdesk does not provide human handover or analytics/insights, it does offer email lead capture. The cost to remove the "Powered by Userdesk" branding is an additional $39 per month.
Chat Thing, on the other hand, provides a more cost-effective solution with a price of $13 per 1,000 tickets or chats. It also offers a free tier with 80,000 message tokens per month, scaling up to an enterprise tier with 120,000,000 message tokens per month. Chat Thing includes analytics/insights and email lead capture but does not support human handover. Its pricing plans range from free to $299 per month for the enterprise tier. Overall, Chat Thing provides a lower cost per 1,000 tickets/chats and includes analytics that Userdesk lacks.
| Feature | Userdesk | Chat Thing | My AskAI |
|---|---|---|---|
| Offers AI Customer Support Features? | Yes | Yes | Yes |
| Offers AI Features for Support Agents? | TBC | No | Yes |
| Price Plans | Free - $0/mo Hobby - $19/mo Growth - $49/mo Pro - $99 /mo Enterprise - $499/mo Remove "Powered by Userdesk" - $39/mo | Free - $0/mo Basic - $14/mo Standard - $49/mo Pro - $99/mo Enterprise - $299/mo | Essentials - $60 Pro - $99 Enterprise - POA 30 day free trial on all plans (no card required) |
| AI Price Per 1,000 tickets/chats | $24 | $13 | $99 |
| Usage Tiers | Free - 30 AI messages/mo Hobby - 2,000 AI messages/mo Growth - 4,000 AI messages/mo Pro - 15,000 AI messages /mo Enterprise - 100,000 AI messages/mo | Free - 80,000 message tokens/mo Basic - 3,500,000 message tokens/mo Standard - 19,000,000 message tokens/mo Pro - 38,000,000 message token/mo Enterprise - 120,000,000 message tokens/mo | Essentials - 200 conversations/mo Pro - 1,000 conversations/mo Enterprise - Unlimited $0.10 per conversation beyond limits |
| Human Handover | No | No | Yes |
| Conversation Analytics/Insights | No | Yes | Yes |
| AI Email Assistant | No | No | Yes |
| Email Lead Capture | Yes | Yes | Yes |
| Pricing Page | Userdesk pricing page | Chat Thing pricing page | My AskAI pricing page |
| Content Limits | Free - 50,000 training words Hobby - 500,000 training words Growth - 1,000,000 training words Pro - 2,000,000 training words Enterprise - 50,000,000 training words | Free - 600,000 storage tokens/mo Basic - 3,000,000 storage tokens/mo Standard - 10,000,000 storage tokens/mo Pro - 40,000,000 storage tokens/mo Enterprise - 120,000,000 storage tokens/mo | Essentials - Unlimited webpages & documents Pro - Unlimited webpages & documents Enterprise - Unlimited webpages & documents Updated automatically |
| Number of Chatbots/Agents | Free - 1 chatbot Hobby - 1 chatbot Growth - 2 chatbots Pro - 5 chatbots Enterprise - 50 chatbots | Free - 1 chatbot Basic - 3 chatbots Standard - 6 chatbots Pro - 50 chatbots Enterprise - Unlimited chatbots | Essentials - 1 (2 modes: public and private) Pro - 1 (2 modes: public and private) Enterprise - Unlimited |
| Hosted Help Centre | No | No | No |
| Chatbot Flow Builder | No | No | No |
| Integrations (Content/Knowledge) | Websites Files (PDFs) Notion pages sitemap.xml | YouTube Website RSS Feeds Google Drive Notion | Websites Files (PDF, Docx, txt, CSV, pptx, mp3, mp4 (audio), xlsx) Google Drive Notion Confluence SharePoint Gitbook OneDrive Dropbox Zendesk Intercom Salesforce |
| Integrations (End Users) | WordPress Shopify Webflow Wix Any website Slack | Website Mobile Apps Social Media Platforms Slack Email Systems SMS Voice Assistants | Website Zendesk (app) Intercom (app) HubSpot (app) Slack (app) Teams (app) Zapier Tidio LiveChat Crisp SalesIQ (Zoho) Tawk Freshchat WhatsApp (via Intercom/Zendesk) Instagram (via Intercom/Zendesk) Messenger (via Intercom/Zendesk) X/Twitter (via Intercom/Zendesk) |
| GDPR Compliant | Yes | Yes | Yes |
| SOC-2 Compliant | No | No | No |
| Support | Not provided | Free - Community Support Basic - Email Support, Community Support Standard - Chat Support, Priority Email Support, Community Support Pro - 24/7 Phone and Chat Support, Priority Email Support, Community Support,Dedicated Account Manager Enterprise - 24/7 Phone and Chat Support, Priority Email Support, Community Support,Dedicated Account Manager, Onboarding and Ongoing Training | Essentials - Web, email Pro - Priority web, email, video Enterprise - Slack, Success manager |
| AI Models Available | Free - GPT-3.5 Hobby - GPT-3.5 Growth - GPT-3.5 & GPT-4 Pro - GPT-3.5 & GPT-4 Enterprise - GPT-3.5 & GPT-4 | GPT-4 GPT-4o | Essentials - GPT-4o Pro - GPT-4o Enterprise - GPT-4o/Claude/Gemini |
| API Access | Yes | Yes | Yes |
Userdesk, Chat Thing, and My AskAI are AI customer support tools designed to deflect support tickets by providing automated assistance. Each platform offers various features, pricing plans, and capabilities, catering to different business needs.
All three platforms—Userdesk, Chat Thing, and My AskAI—provide AI customer support features, enabling businesses to automate responses and improve customer service efficiency. However, My AskAI stands out by also offering AI features specifically for support agents, a capability not available in Chat Thing and unconfirmed for Userdesk.
Userdesk offers a range of plans from Free to Enterprise, with prices starting at $0 and going up to $499 per month. Chat Thing's pricing also starts from Free and goes up to $299 per month for the Enterprise plan. My AskAI offers plans starting from $60 for Essentials, $99 for Pro, and custom pricing for Enterprise. Notably, My AskAI provides a 30-day free trial on all plans without requiring a credit card, making it easier for potential customers to evaluate the service.
In terms of cost per 1,000 tickets or chats, Chat Thing is the most economical at $13, followed by Userdesk at $24. My AskAI is priced higher at $99, but this cost may be justified by its additional features and capabilities.
Userdesk and Chat Thing offer different usage tiers based on the number of messages or tokens. Userdesk's tiers range from 30 AI messages per month in the Free plan to 100,000 AI messages per month in the Enterprise plan. Chat Thing provides a higher range, starting from 80,000 message tokens per month in the Free plan to 120,000,000 message tokens per month in the Enterprise plan. My AskAI offers usage tiers based on conversations, with the Essentials plan allowing 200 conversations per month and the Enterprise plan allowing unlimited conversations. Additional conversations are charged at $0.10 each.
Human handover is a crucial feature for complex queries that AI cannot handle. My AskAI supports human handover, unlike Userdesk and Chat Thing, which do not offer this feature.
Both Chat Thing and My AskAI provide conversation analytics and insights, helping businesses understand customer interactions and improve service quality. Userdesk does not offer this feature.
My AskAI includes an AI email assistant, a feature not available in Userdesk and Chat Thing. This can significantly enhance email response efficiency and accuracy.
All three platforms—Userdesk, Chat Thing, and My AskAI—offer email lead capture capabilities, enabling businesses to collect and manage customer leads effectively.
Userdesk and Chat Thing have specific content limits based on their plans. Userdesk's limits range from 50,000 training words in the Free plan to 50,000,000 training words in the Enterprise plan. Chat Thing's limits range from 600,000 storage tokens in the Free plan to 120,000,000 storage tokens in the Enterprise plan. My AskAI offers unlimited webpages and documents across all plans, with automatic updates, providing greater flexibility.
Userdesk and Chat Thing offer multiple chatbots based on their pricing tiers. Userdesk's plans range from 1 chatbot in the Free plan to 50 chatbots in the Enterprise plan. Chat Thing provides 1 chatbot in the Free plan and unlimited chatbots in the Enterprise plan. My AskAI offers 1 chatbot with two modes (public and private) in the Essentials and Pro plans, and unlimited chatbots in the Enterprise plan.
Userdesk, Chat Thing, and My AskAI all offer various integrations. Userdesk supports integrations with websites, files (PDFs), and Notion pages. Chat Thing integrates with YouTube, websites, RSS feeds, Google Drive, and Notion. My AskAI provides the most extensive range of integrations, including websites, various file types, Google Drive, Notion, Confluence, SharePoint, Gitbook, OneDrive, Dropbox, Zend
