AI customer support features comparison: Userdesk vs Chat Thing

Overview

Userdesk, Chat Thing, and My AskAI are AI customer support tools designed to deflect support tickets by providing automated assistance. Each platform offers various features, pricing plans, and capabilities, catering to different business needs.

AI Customer Support Features

All three platforms—Userdesk, Chat Thing, and My AskAI—provide AI customer support features, enabling businesses to automate responses and improve customer service efficiency. However, My AskAI stands out by also offering AI features specifically for support agents, a capability not available in Chat Thing and unconfirmed for Userdesk.

Pricing Plans

Userdesk offers a range of plans from Free to Enterprise, with prices starting at $0 and going up to $499 per month. Chat Thing's pricing also starts from Free and goes up to $299 per month for the Enterprise plan. My AskAI offers plans starting from $60 for Essentials, $99 for Pro, and custom pricing for Enterprise. Notably, My AskAI provides a 30-day free trial on all plans without requiring a credit card, making it easier for potential customers to evaluate the service.

AI Price Per 1,000 Tickets/Chats

In terms of cost per 1,000 tickets or chats, Chat Thing is the most economical at $13, followed by Userdesk at $24. My AskAI is priced higher at $99, but this cost may be justified by its additional features and capabilities.

Usage Tiers

Userdesk and Chat Thing offer different usage tiers based on the number of messages or tokens. Userdesk's tiers range from 30 AI messages per month in the Free plan to 100,000 AI messages per month in the Enterprise plan. Chat Thing provides a higher range, starting from 80,000 message tokens per month in the Free plan to 120,000,000 message tokens per month in the Enterprise plan. My AskAI offers usage tiers based on conversations, with the Essentials plan allowing 200 conversations per month and the Enterprise plan allowing unlimited conversations. Additional conversations are charged at $0.10 each.

Human Handover

Human handover is a crucial feature for complex queries that AI cannot handle. My AskAI supports human handover, unlike Userdesk and Chat Thing, which do not offer this feature.

Conversation Analytics/Insights

Both Chat Thing and My AskAI provide conversation analytics and insights, helping businesses understand customer interactions and improve service quality. Userdesk does not offer this feature.

AI Email Assistant

My AskAI includes an AI email assistant, a feature not available in Userdesk and Chat Thing. This can significantly enhance email response efficiency and accuracy.

Email Lead Capture

All three platforms—Userdesk, Chat Thing, and My AskAI—offer email lead capture capabilities, enabling businesses to collect and manage customer leads effectively.

Content Limits

Userdesk and Chat Thing have specific content limits based on their plans. Userdesk's limits range from 50,000 training words in the Free plan to 50,000,000 training words in the Enterprise plan. Chat Thing's limits range from 600,000 storage tokens in the Free plan to 120,000,000 storage tokens in the Enterprise plan. My AskAI offers unlimited webpages and documents across all plans, with automatic updates, providing greater flexibility.

Number of Chatbots/Agents

Userdesk and Chat Thing offer multiple chatbots based on their pricing tiers. Userdesk's plans range from 1 chatbot in the Free plan to 50 chatbots in the Enterprise plan. Chat Thing provides 1 chatbot in the Free plan and unlimited chatbots in the Enterprise plan. My AskAI offers 1 chatbot with two modes (public and private) in the Essentials and Pro plans, and unlimited chatbots in the Enterprise plan.

Integrations

Userdesk, Chat Thing, and My AskAI all offer various integrations. Userdesk supports integrations with websites, files (PDFs), and Notion pages. Chat Thing integrates with YouTube, websites, RSS feeds, Google Drive, and Notion. My AskAI provides the most extensive range of integrations, including websites, various file types, Google Drive, Notion, Confluence, SharePoint, Gitbook, OneDrive, Dropbox, Zendesk, Intercom, Salesforce, and more.

Compliance and Support

All three platforms are GDPR compliant, but none are SOC-2 compliant. In terms of support, Chat Thing offers varying levels of support based on the plan, from community support in the Free plan to 24/7 phone and chat support in the Pro and Enterprise plans. My AskAI provides web and email support in the Essentials plan, priority support in the Pro plan, and dedicated support via Slack and a success manager in the Enterprise plan.

AI Models Available

Userdesk offers GPT-3.5 and GPT-4 models depending on the plan. Chat Thing uses GPT-4 and GPT-4o models. My AskAI offers GPT-4o in the Essentials and Pro plans, and a choice of GPT-4o, Claude, or Gemini in the Enterprise plan, providing more flexibility in AI model selection.

API Access

All three platforms—Userdesk, Chat Thing, and My AskAI—offer API access, enabling businesses to integrate their systems with the AI customer support tools.

Conclusion

While all three platforms offer robust AI customer support features, My AskAI differentiates itself with additional capabilities for support agents, human handover, AI email assistant, and extensive integrations. These features, along with the flexible pricing and comprehensive support options, position My AskAI as a versatile and powerful tool for businesses looking to enhance their customer support operations.