Userdesk and Chaindesk are AI customer support tools designed to deflect support tickets and streamline customer interactions. Userdesk offers a tiered pricing model starting from a free plan with 30 AI messages per month up to an enterprise plan with 100,000 AI messages per month, costing $499. The cost per 1,000 tickets or chats is $24. Key features include email lead capture, but it lacks human handover, analytics/insights, and an AI email assistant. Additional branding removal costs $39 per month.
Chaindesk, on the other hand, provides a more cost-effective solution at $13 per 1,000 tickets or chats. It offers a free tier with 100 message credits per month and scales up to an enterprise plan also priced at $499 per month for 100,000 message credits. Chaindesk includes human handover, analytics/insights, and an AI email assistant, along with email lead capture. This makes it a comprehensive solution for companies requiring more advanced features and insights into customer interactions.
| Feature | Userdesk | Chaindesk | My AskAI |
|---|---|---|---|
| Offers AI Customer Support Features? | Yes | Yes | Yes |
| Offers AI Features for Support Agents? | TBC | No | Yes |
| Price Plans | Free - $0/mo Hobby - $19/mo Growth - $49/mo Pro - $99 /mo Enterprise - $499/mo Remove "Powered by Userdesk" - $39/mo | Free - $0/mo Growth - $25/mo Pro - $99/mo Enterprise - $499/mo | Essentials - $60 Pro - $99 Enterprise - POA 30 day free trial on all plans (no card required) |
| AI Price Per 1,000 tickets/chats | $24 | $13 | $99 |
| Usage Tiers | Free - 30 AI messages/mo Hobby - 2,000 AI messages/mo Growth - 4,000 AI messages/mo Pro - 15,000 AI messages /mo Enterprise - 100,000 AI messages/mo | Free - 100 message credits/mo Growth - 5,000 message credits/mo Pro - 10,000 message credits/mo Enterprise - 100,000 message credits/mo | Essentials - 200 conversations/mo Pro - 1,000 conversations/mo Enterprise - Unlimited $0.10 per conversation beyond limits |
| Human Handover | No | Yes | Yes |
| Conversation Analytics/Insights | No | Yes | Yes |
| AI Email Assistant | No | Yes | Yes |
| Email Lead Capture | Yes | Yes | Yes |
| Pricing Page | Userdesk pricing page | Chaindesk pricing page | My AskAI pricing page |
| Content Limits | Free - 50,000 training words Hobby - 500,000 training words Growth - 1,000,000 training words Pro - 2,000,000 training words Enterprise - 50,000,000 training words | Free - 20,000 words storage Growth - 30,000,000 words storage Pro - 60,000,000 words storage Enterprise - 300,000,000 words storage | Essentials - Unlimited webpages & documents Pro - Unlimited webpages & documents Enterprise - Unlimited webpages & documents Updated automatically |
| Number of Chatbots/Agents | Free - 1 chatbot Hobby - 1 chatbot Growth - 2 chatbots Pro - 5 chatbots Enterprise - 50 chatbots | Free - 1 Agent Growth - 2 Agents Pro - 5 Agents Enterprise - 100 Agents | Essentials - 1 (2 modes: public and private) Pro - 1 (2 modes: public and private) Enterprise - Unlimited |
| Hosted Help Centre | No | No | No |
| Chatbot Flow Builder | No | No | No |
| Integrations (Content/Knowledge) | Websites Files (PDFs) Notion pages sitemap.xml | Website Notion YouTube Google Drive Files (pdf, ppt, docx, xls) | Websites Files (PDF, Docx, txt, CSV, pptx, mp3, mp4 (audio), xlsx) Google Drive Notion Confluence SharePoint Gitbook OneDrive Dropbox Zendesk Intercom Salesforce |
| Integrations (End Users) | WordPress Shopify Webflow Wix Any website Slack | Website Wordpress Slack Crisp Zapier Telegram Shopify Messenger | Website Zendesk (app) Intercom (app) HubSpot (app) Slack (app) Teams (app) Zapier Tidio LiveChat Crisp SalesIQ (Zoho) Tawk Freshchat WhatsApp (via Intercom/Zendesk) Instagram (via Intercom/Zendesk) Messenger (via Intercom/Zendesk) X/Twitter (via Intercom/Zendesk) |
| GDPR Compliant | Yes | Yes | Yes |
| SOC-2 Compliant | No | No | No |
| Support | Not provided | Free - community, email Growth - dedicated support Pro - dedicated support with priority Enterprise - premium, dedicated support with tailored solutions | Essentials - Web, email Pro - Priority web, email, video Enterprise - Slack, Success manager |
| AI Models Available | Free - GPT-3.5 Hobby - GPT-3.5 Growth - GPT-3.5 & GPT-4 Pro - GPT-3.5 & GPT-4 Enterprise - GPT-3.5 & GPT-4 | GPT-4o mini GPT-4 | Essentials - GPT-4o Pro - GPT-4o Enterprise - GPT-4o/Claude/Gemini |
| API Access | Yes | Yes | Yes |
Userdesk, Chaindesk, and My AskAI are AI customer support tools designed to reduce the volume of support tickets through automated responses. Each platform offers a range of features, pricing plans, and capabilities aimed at enhancing customer support efficiency.
All three platforms—Userdesk, Chaindesk, and My AskAI—offer AI customer support features. These tools are designed to automatically handle customer inquiries, thereby reducing the workload for human support agents.
My AskAI stands out by offering AI features specifically designed to assist support agents, whereas Chaindesk does not provide this functionality, and it's yet to be confirmed for Userdesk. This capability can significantly enhance the efficiency of human agents by providing them with AI-driven insights and suggestions.
Userdesk offers a range of pricing plans from a free tier to an enterprise plan costing $499 per month. Chaindesk has a similar structure but starts at $25 per month for the Growth plan. My AskAI offers its Essentials plan at $60 per month, with a 30-day free trial on all plans, which does not require a credit card. This trial period can be particularly advantageous for businesses looking to evaluate the platform without an initial financial commitment.
When it comes to the cost per 1,000 tickets or chats, Chaindesk is the most economical at $13, followed by Userdesk at $24. My AskAI is priced higher at $99, but this cost may be justified by its additional features and capabilities.
Userdesk and Chaindesk offer tiered usage plans based on the number of AI messages or credits. My AskAI uses a conversation-based model, with the Essentials plan allowing for 200 conversations per month and the Pro plan allowing for 1,000 conversations. Beyond these limits, My AskAI charges $0.10 per conversation.
Both Chaindesk and My AskAI support human handover, allowing complex queries to be escalated to human agents. Userdesk does not offer this feature, which could be a limitation for businesses requiring seamless transitions between AI and human support.
Chaindesk and My AskAI provide conversation analytics and insights, enabling businesses to gain valuable information from customer interactions. Userdesk does not offer this feature.
Both Chaindesk and My AskAI include an AI email assistant, which can help automate email responses. This feature is not available with Userdesk.
All three platforms—Userdesk, Chaindesk, and My AskAI—offer email lead capture, helping businesses to gather potential customer information through automated interactions.
Userdesk and Chaindesk have specified content limits based on their pricing tiers. My AskAI, however, offers unlimited webpages and documents across all its plans, with automatic updates. This can be a significant advantage for businesses with extensive content needs.
Userdesk and Chaindesk have varying limits on the number of chatbots or agents based on their plans. My AskAI offers a single chatbot with two modes (public and private) for its Essentials and Pro plans, and unlimited chatbots for its Enterprise plan.
None of the three platforms offer a hosted help center or a chatbot flow builder.
My AskAI provides a wide range of integrations, including websites, various file types, Google Drive, Notion, Confluence, SharePoint, Gitbook, OneDrive, Dropbox, Zendesk, Intercom, and Salesforce. Userdesk and Chaindesk offer fewer integrations in comparison.
My AskAI also excels in end-user integrations, supporting a variety of platforms such as Zendesk, Intercom, HubSpot, Slack, Teams, Zapier, and several others. Userdesk and Chaindesk offer fewer end-user integrations.
All three platforms are GDPR compliant but do not have SOC-2 compliance. In terms of support, My AskAI offers web and email support for its Essentials plan, with priority suppo
