AI customer support features comparison: Userdesk vs Botsify

Overview

Userdesk, Botsify, and My AskAI are AI customer support tools designed to deflect support tickets and enhance customer service efficiency. Each platform offers a variety of features, pricing plans, and capabilities aimed at different market segments.

AI Customer Support Features

All three platforms—Userdesk, Botsify, and My AskAI—offer AI customer support features. These features are fundamental in automating responses and handling customer queries efficiently.

AI Features for Support Agents

My AskAI and Userdesk offer AI features that specifically assist support agents, enhancing their efficiency and productivity. Botsify does not provide this feature, potentially limiting its utility for support teams that require more advanced AI functionalities.

Pricing Plans

Userdesk offers a range of pricing plans starting from a free tier to an enterprise level at $499 per month. Botsify's plans range from $49 per month for a DIY approach to a customized plan for more extensive needs. My AskAI's plans start at $60 per month, with a 30-day free trial available on all plans without requiring a credit card.

AI Price Per 1,000 Tickets/Chats

Userdesk charges $24 per 1,000 tickets/chats, while My AskAI charges $99 for the same volume. Botsify's pricing for this metric is provided on a quote basis, making it less transparent compared to its competitors.

Usage Tiers

Userdesk offers various tiers, from a free plan with 30 AI messages per month to an enterprise plan with 100,000 AI messages per month. Botsify provides unlimited usage across all its plans. My AskAI offers 200 conversations per month in its Essentials plan and up to 1,000 conversations in the Pro plan, with additional conversations priced at $0.10 each.

Human Handover

Both Botsify and My AskAI support human handover, allowing a seamless transition from AI to human agents when necessary. Userdesk does not offer this feature, which could be a limitation for complex customer interactions.

Conversation Analytics/Insights

Botsify and My AskAI provide conversation analytics and insights, helping businesses understand customer interactions and improve their support strategies. Userdesk does not offer this feature.

AI Email Assistant

My AskAI is the only platform among the three that offers an AI email assistant, adding an extra layer of support automation that Userdesk and Botsify lack.

Email Lead Capture

All three platforms—Userdesk, Botsify, and My AskAI—offer email lead capture, enabling businesses to gather potential customer information effectively.

Content Limits

Userdesk has specific content limits based on the plan, ranging from 50,000 training words in the free plan to 50,000,000 words in the enterprise plan. Botsify offers unlimited content across all plans. My AskAI also provides unlimited content but automatically updates it, which can be a significant advantage for maintaining current information.

Number of Chatbots/Agents

Userdesk’s plans vary from 1 chatbot in the free tier to 50 chatbots in the enterprise tier. Botsify offers 2 chatbots in the DIY plan and unlimited chatbots in the custom plan. My AskAI provides 1 chatbot with two modes (public and private) in its Essentials and Pro plans, with unlimited chatbots in the enterprise plan.

Hosted Help Centre and Chatbot Flow Builder

None of the three platforms offer a hosted help center or a chatbot flow builder, focusing instead on direct AI-driven customer support.

Integrations (Content/Knowledge)

Userdesk integrates with websites, files (PDFs), Notion pages, and sitemap.xml. Botsify does not provide detailed integration information. My AskAI stands out with a wide range of integrations, including various file types, Google Drive, Notion, Confluence, SharePoint, Gitbook, OneDrive, Dropbox, Zendesk, Intercom, and Salesforce.

Integrations (End Users)

Userdesk integrates with platforms like WordPress, Shopify, Webflow, Wix, and any website. Botsify supports Messenger, SMS, websites, Instagram, Telegram, and WhatsApp. My AskAI offers extensive integrations, including websites, Zendesk, Intercom, HubSpot, Slack, Teams, Zapier, and various chat platforms like Tidio, LiveChat, and WhatsApp via Intercom/Zendesk.

GDPR and SOC-2 Compliance

All three platforms are GDPR compliant. However, only Botsify is SOC-2 compliant, which may be a consideration for businesses with stringent security requirements.

Support

Botsify offers varying levels of support depending on the plan, from basic to dedicated technical support. My AskAI provides web and email support for Essentials users, priority support for Pro users, and dedicated Slack and success manager support for Enterprise users. Userdesk's support details are not provided.

AI Models Available

Userdesk uses GPT-3.5 and GPT-4 models depending on the plan. Botsify does not specify the AI models it uses. My AskAI utilizes GPT-4o across all plans, with the Enterprise plan also offering access to Claude and Gemini models.

API Access

All three platforms—Userdesk, Botsify, and My AskAI—offer API access, enabling businesses to integrate their AI capabilities into existing systems.

Conclusion

My AskAI stands out with its comprehensive AI features for support agents, extensive integrations, and unique offerings like an AI email assistant. While Userdesk and Botsify have their strengths, My AskAI’s robust feature set and flexible pricing make it a compelling choice for businesses looking to enhance their customer support capabilities.