Userdesk and Botsify are AI customer support tools designed to deflect support tickets and enhance customer service efficiency. Userdesk offers a tiered pricing model with plans ranging from a free tier to an enterprise level, with the highest plan supporting up to 100,000 AI messages per month. The cost per 1,000 tickets or chats is $24. While Userdesk does not provide human handover or analytics/insights capabilities, it does include email lead capture. Additional customization, such as removing the "Powered by Userdesk" branding, is available for an extra fee.
Botsify, on the other hand, provides unlimited usage across its different pricing tiers, which include "Do it yourself," "Done for you," and custom plans. The pricing details are available upon request (POA). Botsify supports human handover and offers analytics and insights, which can be crucial for businesses seeking to understand and optimize their customer interactions. Like Userdesk, Botsify also includes email lead capture but does not offer an AI email assistant. The "Do it yourself" plan starts at $49 per month, with more comprehensive service options available at higher price points.
| Feature | Userdesk | Botsify | My AskAI |
|---|---|---|---|
| Offers AI Customer Support Features? | Yes | Yes | Yes |
| Offers AI Features for Support Agents? | TBC | No | Yes |
| Price Plans | Free - $0/mo Hobby - $19/mo Growth - $49/mo Pro - $99 /mo Enterprise - $499/mo Remove "Powered by Userdesk" - $39/mo | Do it yourself - $49/mo Done for you - $149/mo Custom - Customized Plan | Essentials - $60 Pro - $99 Enterprise - POA 30 day free trial on all plans (no card required) |
| AI Price Per 1,000 tickets/chats | $24 | POA | $99 |
| Usage Tiers | Free - 30 AI messages/mo Hobby - 2,000 AI messages/mo Growth - 4,000 AI messages/mo Pro - 15,000 AI messages /mo Enterprise - 100,000 AI messages/mo | Do it yourself - Unlimited Done for you - Unlimited Custom - Unlimited | Essentials - 200 conversations/mo Pro - 1,000 conversations/mo Enterprise - Unlimited $0.10 per conversation beyond limits |
| Human Handover | No | Yes | Yes |
| Conversation Analytics/Insights | No | Yes | Yes |
| AI Email Assistant | No | No | Yes |
| Email Lead Capture | Yes | Yes | Yes |
| Pricing Page | Userdesk pricing page | Botsify pricing page | My AskAI pricing page |
| Content Limits | Free - 50,000 training words Hobby - 500,000 training words Growth - 1,000,000 training words Pro - 2,000,000 training words Enterprise - 50,000,000 training words | Do it yourself - Unlimited Done for you - Unlimited Custom - Unlimited | Essentials - Unlimited webpages & documents Pro - Unlimited webpages & documents Enterprise - Unlimited webpages & documents Updated automatically |
| Number of Chatbots/Agents | Free - 1 chatbot Hobby - 1 chatbot Growth - 2 chatbots Pro - 5 chatbots Enterprise - 50 chatbots | Do it yourself - 2 chatbots Done for you - 5 chatbots Custom - Unlimited | Essentials - 1 (2 modes: public and private) Pro - 1 (2 modes: public and private) Enterprise - Unlimited |
| Hosted Help Centre | No | No | No |
| Chatbot Flow Builder | No | No | No |
| Integrations (Content/Knowledge) | Websites Files (PDFs) Notion pages sitemap.xml | Not provided | Websites Files (PDF, Docx, txt, CSV, pptx, mp3, mp4 (audio), xlsx) Google Drive Notion Confluence SharePoint Gitbook OneDrive Dropbox Zendesk Intercom Salesforce |
| Integrations (End Users) | WordPress Shopify Webflow Wix Any website Slack | Messenger SMS Website Telegram | Website Zendesk (app) Intercom (app) HubSpot (app) Slack (app) Teams (app) Zapier Tidio LiveChat Crisp SalesIQ (Zoho) Tawk Freshchat WhatsApp (via Intercom/Zendesk) Instagram (via Intercom/Zendesk) Messenger (via Intercom/Zendesk) X/Twitter (via Intercom/Zendesk) |
| GDPR Compliant | Yes | Yes | Yes |
| SOC-2 Compliant | No | Yes | No |
| Support | Not provided | Do it yourself - Basic Support (general response) Done for you - Dedicated support (response and technical support) Custom - Dedicated support (response and technical support) | Essentials - Web, email Pro - Priority web, email, video Enterprise - Slack, Success manager |
| AI Models Available | Free - GPT-3.5 Hobby - GPT-3.5 Growth - GPT-3.5 & GPT-4 Pro - GPT-3.5 & GPT-4 Enterprise - GPT-3.5 & GPT-4 | Not provided | Essentials - GPT-4o Pro - GPT-4o Enterprise - GPT-4o/Claude/Gemini |
| API Access | Yes | Yes | Yes |
Userdesk, Botsify, and My AskAI are AI customer support tools designed to deflect support tickets and enhance customer service efficiency. Each platform offers a variety of features, pricing plans, and capabilities aimed at different market segments.
All three platforms—Userdesk, Botsify, and My AskAI—offer AI customer support features. These features are fundamental in automating responses and handling customer queries efficiently.
My AskAI and Userdesk offer AI features that specifically assist support agents, enhancing their efficiency and productivity. Botsify does not provide this feature, potentially limiting its utility for support teams that require more advanced AI functionalities.
Userdesk offers a range of pricing plans starting from a free tier to an enterprise level at $499 per month. Botsify's plans range from $49 per month for a DIY approach to a customized plan for more extensive needs. My AskAI's plans start at $60 per month, with a 30-day free trial available on all plans without requiring a credit card.
Userdesk charges $24 per 1,000 tickets/chats, while My AskAI charges $99 for the same volume. Botsify's pricing for this metric is provided on a quote basis, making it less transparent compared to its competitors.
Userdesk offers various tiers, from a free plan with 30 AI messages per month to an enterprise plan with 100,000 AI messages per month. Botsify provides unlimited usage across all its plans. My AskAI offers 200 conversations per month in its Essentials plan and up to 1,000 conversations in the Pro plan, with additional conversations priced at $0.10 each.
Both Botsify and My AskAI support human handover, allowing a seamless transition from AI to human agents when necessary. Userdesk does not offer this feature, which could be a limitation for complex customer interactions.
Botsify and My AskAI provide conversation analytics and insights, helping businesses understand customer interactions and improve their support strategies. Userdesk does not offer this feature.
My AskAI is the only platform among the three that offers an AI email assistant, adding an extra layer of support automation that Userdesk and Botsify lack.
All three platforms—Userdesk, Botsify, and My AskAI—offer email lead capture, enabling businesses to gather potential customer information effectively.
Userdesk has specific content limits based on the plan, ranging from 50,000 training words in the free plan to 50,000,000 words in the enterprise plan. Botsify offers unlimited content across all plans. My AskAI also provides unlimited content but automatically updates it, which can be a significant advantage for maintaining current information.
Userdesk’s plans vary from 1 chatbot in the free tier to 50 chatbots in the enterprise tier. Botsify offers 2 chatbots in the DIY plan and unlimited chatbots in the custom plan. My AskAI provides 1 chatbot with two modes (public and private) in its Essentials and Pro plans, with unlimited chatbots in the enterprise plan.
None of the three platforms offer a hosted help center or a chatbot flow builder, focusing instead on direct AI-driven customer support.
Userdesk integrates with websites, files (PDFs), Notion pages, and sitemap.xml. Botsify does not provide detailed integration information. My AskAI stands out with a wide range of integrations, including various file types, Google Drive, Notion, Confluence, SharePoint, Gitbook, OneDrive, Dropbox, Zendesk, Intercom, and Salesforce.
Userdesk integrates with platforms like WordPress, Shopify, Webflow, Wix, and any website. Botsify supports Messenger, SMS, websites, Instagram, Telegram, and WhatsApp. My AskAI offers extensive integrations, including websites, Zendesk, Intercom, HubSpot, Slack, Teams, Zapier, and various chat platforms like Tidio, LiveChat, and WhatsApp via Intercom/Zendesk.
All three platforms are GDPR compliant. However, only Botsify is SOC-2 compliant, which may be a consideration for businesses with stringent security requirements.
Botsify offers varying levels of support depending on the plan, from basic to dedicated technical support. My AskAI provides web and email support for Essentials users, priority support for Pro users, and dedicated Slack and success manager support for Enterprise users. Userdesk's support details are not provided.
Userdesk uses GPT-3.5 and GPT-4 models depending on the plan. Botsify does not specify the AI models it uses. My AskAI utilizes GPT-4o across all plans, with the Enterprise plan also offering access to Claude and Gemini models.
All three platforms—Userdesk, Botsify, and My AskAI—offer API access, enabling businesses to integrate their AI capabilities into existing systems.
My AskAI stands out with its comprehensive AI features for support agents, extensive integrations, and unique offerings like an AI email assistant. While Userdesk and Botsify have their strengths, My AskAI’s robust feature set and flexible pricing make it a compelling choice for businesses looking to enhance their customer support capabilities.
