Userdesk and Algomo are AI customer support tools designed to deflect support tickets through automated interactions. Userdesk offers a range of pricing plans, starting with a free tier providing 30 AI messages per month and scaling up to an Enterprise plan that includes 100,000 AI messages per month for $499. The cost per 1,000 tickets or chats is $24. However, Userdesk lacks features such as human handover, analytics/insights, and an AI email assistant but does offer email lead capture. Additional customization, such as removing the "Powered by Userdesk" branding, is available for an extra $39 per month.
In contrast, Algomo's pricing starts at $9 per month for the Starter plan, which includes 100 bot conversations, and goes up to the Scale plan at $499 per month for 10,000 bot conversations. The cost per 1,000 tickets or chats is significantly higher at $125. Algomo provides more comprehensive features, including human handover, analytics/insights, and an AI email assistant, alongside email lead capture. This makes Algomo a more feature-rich option, albeit at a higher price point compared to Userdesk.
| Feature | Userdesk | Algomo | My AskAI |
|---|---|---|---|
| Offers AI Customer Support Features? | Yes | Yes | Yes |
| Offers AI Features for Support Agents? | TBC | Yes | Yes |
| Price Plans | Free - $0/mo Hobby - $19/mo Growth - $49/mo Pro - $99 /mo Enterprise - $499/mo Remove "Powered by Userdesk" - $39/mo | Starter - $9/mo Pro - $49/mo Scale - $499/mo | Essentials - $60 Pro - $99 Enterprise - POA 30 day free trial on all plans (no card required) |
| AI Price Per 1,000 tickets/chats | $24 | $125 | $99 |
| Usage Tiers | Free - 30 AI messages/mo Hobby - 2,000 AI messages/mo Growth - 4,000 AI messages/mo Pro - 15,000 AI messages /mo Enterprise - 100,000 AI messages/mo | Starter - 100 Bot Conversations/mo Pro - 600 Bot Conversations/mo Scale - 10,000 Bot Conversations/mo | Essentials - 200 conversations/mo Pro - 1,000 conversations/mo Enterprise - Unlimited $0.10 per conversation beyond limits |
| Human Handover | No | Yes | Yes |
| Conversation Analytics/Insights | No | Yes | Yes |
| AI Email Assistant | No | Yes | Yes |
| Email Lead Capture | Yes | Yes | Yes |
| Pricing Page | Userdesk pricing page | Algomo pricing page | My AskAI pricing page |
| Content Limits | Free - 50,000 training words Hobby - 500,000 training words Growth - 1,000,000 training words Pro - 2,000,000 training words Enterprise - 50,000,000 training words | Starter - 10M character limit/workspace Pro - 30M character limit/workspace Scale - 100M character limit/workspace | Essentials - Unlimited webpages & documents Pro - Unlimited webpages & documents Enterprise - Unlimited webpages & documents Updated automatically |
| Number of Chatbots/Agents | Free - 1 chatbot Hobby - 1 chatbot Growth - 2 chatbots Pro - 5 chatbots Enterprise - 50 chatbots | Starter - 1 Chatbot Pro - 2 Chatbots Scale - Unlimited Bots | Essentials - 1 (2 modes: public and private) Pro - 1 (2 modes: public and private) Enterprise - Unlimited |
| Hosted Help Centre | No | No | No |
| Chatbot Flow Builder | No | No | No |
| Integrations (Content/Knowledge) | Websites Files (PDFs) Notion pages sitemap.xml | Public Website Support Articles Past conversations Slack channels Notion pages Google Docs | Websites Files (PDF, Docx, txt, CSV, pptx, mp3, mp4 (audio), xlsx) Google Drive Notion Confluence SharePoint Gitbook OneDrive Dropbox Zendesk Intercom Salesforce |
| Integrations (End Users) | WordPress Shopify Webflow Wix Any website Slack | Shopify Hubspot Zapier Slack Google Analytics WordPress | Website Zendesk (app) Intercom (app) HubSpot (app) Slack (app) Teams (app) Zapier Tidio LiveChat Crisp SalesIQ (Zoho) Tawk Freshchat WhatsApp (via Intercom/Zendesk) Instagram (via Intercom/Zendesk) Messenger (via Intercom/Zendesk) X/Twitter (via Intercom/Zendesk) |
| GDPR Compliant | Yes | Yes | Yes |
| SOC-2 Compliant | No | No | No |
| Support | Not provided | Starter - live chat Pro - live chat, Zapier, hubspot Scale - live chat, dedicated priority support | Essentials - Web, email Pro - Priority web, email, video Enterprise - Slack, Success manager |
| AI Models Available | Free - GPT-3.5 Hobby - GPT-3.5 Growth - GPT-3.5 & GPT-4 Pro - GPT-3.5 & GPT-4 Enterprise - GPT-3.5 & GPT-4 | Own models | Essentials - GPT-4o Pro - GPT-4o Enterprise - GPT-4o/Claude/Gemini |
| API Access | Yes | Yes | Yes |
Userdesk, Algomo, and My AskAI are AI-driven customer support tools designed to help businesses deflect support tickets by automating responses and providing AI features for support agents. Each platform offers a variety of features, pricing plans, and capabilities tailored to different business needs.
All three platforms—Userdesk, Algomo, and My AskAI—offer AI customer support features. However, when it comes to AI features specifically designed for support agents, both Algomo and My AskAI confirm their offerings, while Userdesk's capabilities in this area are not clearly stated.
Userdesk offers a wide range of pricing plans starting from a free tier up to an Enterprise plan at $499 per month. Algomo provides three tiers: Starter at $9 per month, Pro at $49 per month, and Scale at $499 per month. My AskAI's pricing starts at $60 for the Essentials plan, $99 for the Pro plan, and Enterprise plans are available on request. Notably, My AskAI offers a 30-day free trial on all plans without requiring a credit card.
For AI pricing per 1,000 tickets or chats, Userdesk charges $24, Algomo $125, and My AskAI $99. This makes Userdesk the most cost-effective option in this specific category.
Userdesk's usage tiers range from 30 AI messages per month on the free plan to 100,000 AI messages per month on the Enterprise plan. Algomo's tiers start at 100 bot conversations per month and go up to 10,000 on the Scale plan. My AskAI offers 200 conversations per month on the Essentials plan, 1,000 on the Pro plan, and unlimited conversations on the Enterprise plan, with additional conversations available at $0.10 each.
Both Algomo and My AskAI support human handover, allowing complex queries to be escalated to human agents. Userdesk does not offer this feature.
Algomo and My AskAI provide conversation analytics and insights, aiding businesses in understanding customer interactions better. Userdesk lacks this feature.
Both Algomo and My AskAI offer AI email assistants, whereas Userdesk does not. All three platforms support email lead capture.
Userdesk's content limits vary by plan, ranging from 50,000 training words on the free plan to 50,000,000 on the Enterprise plan. Algomo's limits are based on character counts per workspace. My AskAI offers unlimited webpages and documents across all its plans, with automatic updates.
Userdesk provides a varying number of chatbots depending on the plan, from 1 chatbot on the free plan to 50 on the Enterprise plan. Algomo offers between 1 and unlimited chatbots depending on the plan. My AskAI offers one chatbot with two modes (public and private) on the Essentials and Pro plans, and unlimited chatbots on the Enterprise plan.
None of the three platforms offer a hosted help centre or a chatbot flow builder.
Userdesk integrates with websites, files (PDFs), Notion pages, and sitemaps. Algomo supports public websites, support articles, past conversations, Slack channels, Notion pages, and Google Docs. My AskAI offers a wide range of integrations, including websites, various file types, Google Drive, Notion, Confluence, SharePoint, Gitbook, OneDrive, Dropbox, Zendesk, Intercom, and Salesforce.
Userdesk integrates with WordPress, Shopify, Webflow, Wix, and any website, along with Slack. Algomo supports Shopify, HubSpot, Zapier, Slack, Google Analytics, and WordPress. My AskAI provides extensive integrations, including website, Zendesk, Intercom, HubSpot, Slack, Teams, Zapier, Tidio, LiveChat, Crisp, SalesIQ (Zoho), Tawk, Freshchat, WhatsApp, Instagram, Messenger, and X/Twitter.
All three platforms are GDPR compliant but none are SOC-2 compliant. For support, Algomo offers live chat on all plans, with additional support options on higher tiers. My AskAI provides web and email support on the Essentials plan, priority support on the Pro plan, and dedicated support including Slac
