Userdesk and Aidbase are AI customer support tools designed to help businesses deflect support tickets efficiently. Userdesk offers a tiered pricing structure starting from a free plan with 30 AI messages per month, scaling up to an enterprise plan supporting 100,000 AI messages per month at $499. The cost per 1,000 tickets or chats is $24. Userdesk includes email lead capture but lacks human handover, analytics/insights, and an AI email assistant. Additional customization, such as removing the "Powered by Userdesk" branding, is available for an extra $39 per month.
Aidbase, on the other hand, provides a higher cost per 1,000 tickets or chats at $29 and has three main usage tiers: Standard, Pro, and Expert, supporting 2,500 to 100,000 messages per month. Pricing for these plans ranges from $29 to $399 per month. Aidbase includes both email lead capture and an AI email assistant but, similar to Userdesk, does not offer human handover or analytics/insights. Overall, both tools serve the primary function of ticket deflection, with Aidbase offering additional AI email assistance capabilities at a slightly higher price point.
| Feature | Userdesk | Aidbase | My AskAI |
|---|---|---|---|
| Offers AI Customer Support Features? | Yes | Yes | Yes |
| Offers AI Features for Support Agents? | TBC | No | Yes |
| Price Plans | Free - $0/mo Hobby - $19/mo Growth - $49/mo Pro - $99 /mo Enterprise - $499/mo Remove "Powered by Userdesk" - $39/mo | Standard - $29/mo Pro - $99/mo Expert - $399/mo | Essentials - $60 Pro - $99 Enterprise - POA 30 day free trial on all plans (no card required) |
| AI Price Per 1,000 tickets/chats | $24 | $29 | $99 |
| Usage Tiers | Free - 30 AI messages/mo Hobby - 2,000 AI messages/mo Growth - 4,000 AI messages/mo Pro - 15,000 AI messages /mo Enterprise - 100,000 AI messages/mo | Standard - 2,500 messages/mo Pro - 10,000 messages/mo Expert - 100K messages/mo | Essentials - 200 conversations/mo Pro - 1,000 conversations/mo Enterprise - Unlimited $0.10 per conversation beyond limits |
| Human Handover | No | No | Yes |
| Conversation Analytics/Insights | No | No | Yes |
| AI Email Assistant | No | Yes | Yes |
| Email Lead Capture | Yes | Yes | Yes |
| Pricing Page | Userdesk pricing page | Aidbase pricing page | My AskAI pricing page |
| Content Limits | Free - 50,000 training words Hobby - 500,000 training words Growth - 1,000,000 training words Pro - 2,000,000 training words Enterprise - 50,000,000 training words | Standard - 2.5M training characters/mo Pro - 10M training characters/mo Expert - 100M training characters/mo | Essentials - Unlimited webpages & documents Pro - Unlimited webpages & documents Enterprise - Unlimited webpages & documents Updated automatically |
| Number of Chatbots/Agents | Free - 1 chatbot Hobby - 1 chatbot Growth - 2 chatbots Pro - 5 chatbots Enterprise - 50 chatbots | Standard - 5 chatbots Pro - 5 chatbots Expert - 50 chatbots | Essentials - 1 (2 modes: public and private) Pro - 1 (2 modes: public and private) Enterprise - Unlimited |
| Hosted Help Centre | No | No | No |
| Chatbot Flow Builder | No | No | No |
| Integrations (Content/Knowledge) | Websites Files (PDFs) Notion pages sitemap.xml | Website | Websites Files (PDF, Docx, txt, CSV, pptx, mp3, mp4 (audio), xlsx) Google Drive Notion Confluence SharePoint Gitbook OneDrive Dropbox Zendesk Intercom Salesforce |
| Integrations (End Users) | WordPress Shopify Webflow Wix Any website Slack | Zapier | Website Zendesk (app) Intercom (app) HubSpot (app) Slack (app) Teams (app) Zapier Tidio LiveChat Crisp SalesIQ (Zoho) Tawk Freshchat WhatsApp (via Intercom/Zendesk) Instagram (via Intercom/Zendesk) Messenger (via Intercom/Zendesk) X/Twitter (via Intercom/Zendesk) |
| GDPR Compliant | Yes | Yes | Yes |
| SOC-2 Compliant | No | No | No |
| Support | Not provided | Not provided | Essentials - Web, email Pro - Priority web, email, video Enterprise - Slack, Success manager |
| AI Models Available | Free - GPT-3.5 Hobby - GPT-3.5 Growth - GPT-3.5 & GPT-4 Pro - GPT-3.5 & GPT-4 Enterprise - GPT-3.5 & GPT-4 | GPT-3.5 GPT-4 | Essentials - GPT-4o Pro - GPT-4o Enterprise - GPT-4o/Claude/Gemini |
| API Access | Yes | Yes | Yes |
Userdesk, Aidbase, and My AskAI are AI customer support tools designed to help businesses deflect support tickets through automation and intelligent responses. Each platform offers unique features, pricing plans, and capabilities that cater to different business needs.
All three platforms—Userdesk, Aidbase, and My AskAI—provide AI customer support features aimed at reducing the workload on human agents by automating responses to common queries. However, My AskAI stands out by also offering AI features specifically designed for support agents, which is not clearly provided by Userdesk and is absent in Aidbase.
Userdesk offers a variety of plans ranging from free to $499 per month, with an additional option to remove branding for $39 per month. Aidbase’s pricing starts at $29 per month and goes up to $399 per month, while My AskAI’s plans range from $60 to a custom-priced enterprise option. My AskAI also offers a 30-day free trial on all plans without requiring a credit card, which can be a significant advantage for new users.
Userdesk charges $24 per 1,000 tickets or chats, making it the most affordable option in this category. Aidbase charges $29, while My AskAI has a higher rate of $99 per 1,000 tickets or chats. However, this higher price may be justified by the additional features and integrations offered by My AskAI.
Userdesk and Aidbase provide a range of usage tiers based on the number of AI messages per month, with Userdesk offering up to 100,000 messages at the enterprise level and Aidbase offering the same. My AskAI, on the other hand, bases its tiers on the number of conversations per month, providing unlimited conversations in its enterprise plan and charging $0.10 per conversation beyond the set limits in lower tiers.
My AskAI is the only platform among the three that supports human handover and offers conversation analytics and insights, providing valuable data for improving customer service strategies. Neither Userdesk nor Aidbase provides these features.
Both Aidbase and My AskAI offer an AI email assistant, whereas Userdesk does not. All three platforms support email lead capture, ensuring that potential customer information is collected efficiently.
Userdesk and Aidbase have specific limits on the amount of training data based on their respective tiers. My AskAI offers unlimited webpages and documents across all plans, with automatic updates, which can be a significant advantage for businesses with extensive content needs.
Userdesk and Aidbase offer multiple chatbots based on the pricing tier, with Userdesk providing up to 50 chatbots in its enterprise plan and Aidbase offering the same. My AskAI provides one chatbot with two modes (public and private) in its lower tiers but offers unlimited chatbots in the enterprise plan.
My AskAI excels in integrations, offering a wide range of content and end-user integrations, including popular platforms like Google Drive, Notion, Confluence, and various messaging apps. Userdesk and Aidbase have more limited options, with Userdesk supporting website and file integrations and Aidbase primarily using Zapier for integrations.
All three platforms are GDPR compliant, but none are SOC-2 compliant. My AskAI provides tiered support options, including web, email, video, and even a dedicated success manager for enterprise clients, which is not specified for Userdesk and Aidbase.
Userdesk and Aidbase primarily use GPT-3.5 and GPT-4 models, whereas My AskAI employs GPT-4o and offers additional options like Claude and Gemini for enterprise users. All three platforms provide API access, allowing for custom integrations and development.
In summary, while all three platforms offer robust AI customer support features, My AskAI distinguishes itself with additional capabilities for support agents, extensive integrations, and advanced features like human handover and conversation analytics. Its pricing and support options also provide flexibility and value, particularly for businesses looking for comprehensive AI-driven customer support solutions.
