Userdesk is an AI customer support tool designed to deflect support tickets by automating responses to common customer inquiries. It offers various pricing tiers to accommodate different usage levels, ranging from a Free plan with 30 AI messages per month to an Enterprise plan that supports up to 100,000 AI messages per month. The cost per 1,000 tickets or chats is set at $24. For businesses looking to remove the "Powered by Userdesk" branding, an additional fee of $39 per month applies.
While Userdesk does not support human handover or provide analytics and insights, it includes features such as email lead capture to help businesses gather potential customer information. The service is structured to cater to different scales of operations, with monthly subscription plans priced at $0 for the Free tier, $19 for the Hobby tier, $49 for the Growth tier, $99 for the Pro tier, and $499 for the Enterprise tier. This tiered pricing structure makes Userdesk accessible to a wide range of businesses, from small startups to large enterprises.
| Feature | Userdesk | My AskAI |
|---|---|---|
| Offers AI Customer Support Features? | Yes | Yes |
| Offers AI Features for Support Agents? | TBC | Yes |
| Price Plans | Free - $0/mo Hobby - $19/mo Growth - $49/mo Pro - $99 /mo Enterprise - $499/mo Remove "Powered by Userdesk" - $39/mo | Essentials - $60 Pro - $99 Enterprise - POA 30 day free trial on all plans (no card required) |
| AI Price Per 1,000 tickets/chats | $24 | $99 |
| Usage Tiers | Free - 30 AI messages/mo Hobby - 2,000 AI messages/mo Growth - 4,000 AI messages/mo Pro - 15,000 AI messages /mo Enterprise - 100,000 AI messages/mo | Essentials - 200 conversations/mo Pro - 1,000 conversations/mo Enterprise - Unlimited $0.10 per conversation beyond limits |
| Human Handover | No | Yes |
| Conversation Analytics/Insights | No | Yes |
| AI Email Assistant | No | Yes |
| Email Lead Capture | Yes | Yes |
| Pricing Page | Userdesk pricing page | My AskAI pricing page |
| Content Limits | Free - 50,000 training words Hobby - 500,000 training words Growth - 1,000,000 training words Pro - 2,000,000 training words Enterprise - 50,000,000 training words | Essentials - Unlimited webpages & documents Pro - Unlimited webpages & documents Enterprise - Unlimited webpages & documents Updated automatically |
| Number of Chatbots/Agents | Free - 1 chatbot Hobby - 1 chatbot Growth - 2 chatbots Pro - 5 chatbots Enterprise - 50 chatbots | Essentials - 1 (2 modes: public and private) Pro - 1 (2 modes: public and private) Enterprise - Unlimited |
| Hosted Help Centre | No | No |
| Chatbot Flow Builder | No | No |
| Integrations (Content/Knowledge) | Websites Files (PDFs) Notion pages sitemap.xml | Websites Files (PDF, Docx, txt, CSV, pptx, mp3, mp4 (audio), xlsx) Google Drive Notion Confluence SharePoint Gitbook OneDrive Dropbox Zendesk Intercom Salesforce |
| Integrations (End Users) | WordPress Shopify Webflow Wix Any website Slack | Website Zendesk (app) Intercom (app) HubSpot (app) Slack (app) Teams (app) Zapier Tidio LiveChat Crisp SalesIQ (Zoho) Tawk Freshchat WhatsApp (via Intercom/Zendesk) Instagram (via Intercom/Zendesk) Messenger (via Intercom/Zendesk) X/Twitter (via Intercom/Zendesk) |
| GDPR Compliant | Yes | Yes |
| SOC-2 Compliant | No | No |
| Support | Not provided | Essentials - Web, email Pro - Priority web, email, video Enterprise - Slack, Success manager |
| AI Models Available | Free - GPT-3.5 Hobby - GPT-3.5 Growth - GPT-3.5 & GPT-4 Pro - GPT-3.5 & GPT-4 Enterprise - GPT-3.5 & GPT-4 | Essentials - GPT-4o Pro - GPT-4o Enterprise - GPT-4o/Claude/Gemini |
| API Access | Yes | Yes |
Userdesk and My AskAI are AI customer support tools designed to help businesses deflect support tickets by automating responses. Both platforms offer a range of features aimed at enhancing customer support efficiency, but they differ in several key areas.
Both Userdesk and My AskAI offer AI customer support features, enabling businesses to automate responses to common queries and improve customer service efficiency.
Userdesk's offerings for support agents are to be confirmed (TBC), whereas My AskAI provides specific AI features designed to assist support agents, enhancing their productivity and effectiveness.
Userdesk offers a tiered pricing structure ranging from a free plan to an enterprise plan at $499 per month. Additional branding removal is available for $39 per month. My AskAI's pricing starts at $60 for the Essentials plan, $99 for the Pro plan, and has a custom pricing option for the Enterprise plan. Notably, My AskAI offers a 30-day free trial on all plans without requiring a credit card.
Userdesk charges $24 per 1,000 tickets/chats, while My AskAI charges $99 for the same volume. This makes Userdesk more cost-effective in terms of per-usage pricing.
Userdesk's usage tiers range from 30 AI messages per month on the free plan to 100,000 AI messages per month on the enterprise plan. My AskAI offers 200 conversations per month on the Essentials plan, 1,000 on the Pro plan, and unlimited conversations on the Enterprise plan, with an additional charge of $0.10 per conversation beyond these limits.
My AskAI supports human handover, allowing complex queries to be escalated to human agents seamlessly. Userdesk does not offer this feature.
My AskAI provides conversation analytics and insights, enabling businesses to gain valuable data on customer interactions. Userdesk does not offer this feature.
My AskAI includes an AI email assistant to help manage and automate email responses, a feature not available with Userdesk.
Both platforms offer email lead capture capabilities, helping businesses to gather and manage customer leads efficiently.
Userdesk imposes varying content limits based on the plan, from 50,000 training words on the free plan to 50,000,000 on the enterprise plan. In contrast, My AskAI offers unlimited webpages and documents across all plans, with automatic updates.
Userdesk allows a varying number of chatbots based on the plan, from 1 chatbot on the free plan to 50 on the enterprise plan. My AskAI offers 1 chatbot with two modes (public and private) on the Essentials and Pro plans, and unlimited chatbots on the Enterprise plan.
Neither Userdesk nor My AskAI provide a hosted help centre or a chatbot flow builder.
Userdesk integrates with websites, files (PDFs), Notion pages, and sitemap.xml. My AskAI offers a broader range of integrations including websites, various file types, Google Drive, Notion, Confluence, SharePoint, Gitbook, OneDrive, Dropbox, Zendesk, Intercom, and Salesforce.
Userdesk supports integrations with platforms like WordPress, Shopify, Webflow, Wix, and Slack. My AskAI provides a more extensive list, including Website, Zendesk, Intercom, HubSpot, Slack, Teams, Zapier, and various chat platforms like Tidio, LiveChat, Crisp, SalesIQ, Tawk, Freshchat, WhatsApp, Instagram, Messenger, and X/Twitter via Intercom/Zendesk.
Both platforms are GDPR compliant but not SOC-2 compliant. My AskAI offers tiered support options, including web, email, priority support, video, Slack, and a success manager for enterprise clients. Userdesk's support options are not specified.
Userdesk offers GPT-3.5 and GPT-4 models depending on the plan. My AskAI uses GPT-4o across all plans and offers additional models like Claude and Gemini for enterprise clients.
Both Userdesk and My AskAI provide API access, allowing businesses to integrate their AI capabilities into existing systems.
While both Userdesk and My AskAI offer robust AI customer support features, My AskAI stands out with additional functionalities like AI features for support agents, conversation analytics, AI email assistant, and a broader range of integrations. The pricing structure and usage tiers also differ, with each platform offering unique benefits depending on the business's specific needs.
