Tidio and SalesIQ (Zoho) are both AI customer support platforms designed to deflect support tickets and enhance customer service efficiency. Tidio offers a tiered pricing structure with a free plan for up to 50 conversations, a Lyrio AI plan for 200 conversations, and a customizable Tidio+ plan. The cost for 1,000 tickets or chats starts at $749. Key features include human handover capabilities, analytics and insights, and email lead capture, although it does not offer an AI email assistant.
SalesIQ (Zoho) also provides a tiered pricing model, with a free plan covering 100 chat sessions per month, a Basic plan for 1,000 chat sessions per month, and both Professional and Enterprise plans offering unlimited chat sessions. Pricing for 1,000 tickets or chats is available upon request (POA). Similar to Tidio, SalesIQ includes human handover, analytics and insights, and email lead capture, but does not feature an AI email assistant. Both platforms are positioned to offer scalable solutions for businesses looking to enhance their customer support operations.
| Feature | Tidio | SalesIQ (Zoho) | + My AskAI |
|---|---|---|---|
| Offers AI Customer Support Features? | Yes | Yes | Yes |
| Offers AI Features for Support Agents? | Yes | Yes | Yes |
| AI Price Per 1,000 tickets/chats | $749+ | POA | $99 |
| Usage Tiers | Free - 50 conversations Lyrio AI - 200 conversations Tidio+ - custom conversation | Free - 100 chat sessions/mo Basic - 1000 chat sessions/mo Professional - unlimited chat sessions Enterprise - unlimited chat sessions | Essentials - 200 conversations/mo Pro - 1,000 conversations/mo Enterprise - Unlimited $0.10 per conversation beyond limits |
| Human Handover | Yes | Yes | Yes |
| Conversation Analytics/Insights | Yes | Yes | Yes |
| AI Email Assistant | No | No | Yes |
| Email Lead Capture | Yes | Yes | Yes |
| Pricing Page | Tidio pricing page | SalesIQ (Zoho) pricing page | My AskAI pricing page |
| Content Limits | Not provided | Basic plan upto - 100 articles Professional - 1000 articles Enterprise - 2000 articles | Essentials - Unlimited webpages & documents Pro - Unlimited webpages & documents Enterprise - Unlimited webpages & documents Updated automatically |
| Number of Chatbots/Agents | 1 | Free - 0 Basic - 1 chatbot Professional - 5 chatbots Enterprise - 10 chatbots | Essentials - 1 (2 modes: public and private) Pro - 1 (2 modes: public and private) Enterprise - Unlimited |
| Hosted Help Centre | No | No | No |
| Chatbot Flow Builder | Yes | No | No |
| Integrations (Content/Knowledge) | Websites Add Manually Files (only available for Tidio+) | Files Help Center | Websites Files (PDF, Docx, txt, CSV, pptx, mp3, mp4 (audio), xlsx) Google Drive Notion Confluence SharePoint Gitbook OneDrive Dropbox Zendesk Intercom Salesforce |
| Integrations (End Users) | Tidio marketplace / app store | SalesIQ (Zoho) marketplace / app store | Website Zendesk (app) Intercom (app) HubSpot (app) Slack (app) Teams (app) Zapier Tidio LiveChat Crisp SalesIQ (Zoho) Tawk Freshchat WhatsApp (via Intercom/Zendesk) Instagram (via Intercom/Zendesk) Messenger (via Intercom/Zendesk) X/Twitter (via Intercom/Zendesk) |
| GDPR Compliant | Yes | Yes | Yes |
| SOC-2 Compliant | No | Yes | No |
| Support | Free - email, help desk Lyrio AI - email, live chat (24/5) Tidio+ - email, live chat (24/5), Flows building and strategy assistance, Dedicated Success Manager, Training sessions, Account reviews | Not provided | Essentials - Web, email Pro - Priority web, email, video Enterprise - Slack, Success manager |
| AI Models Available | Free - Claude (Anthropic AI)/in-house models Lyrio AI - Claude (Anthropic AI)/in-house models Tidio+ - Claude (Anthropic AI)/in-house models | Free - Basic - Professional - Enterprise - GPT-4 | Essentials - GPT-4o Pro - GPT-4o Enterprise - GPT-4o/Claude/Gemini |
| API Access | Yes | Yes | Yes |
This analysis focuses on the AI customer support features of Tidio, SalesIQ (Zoho), and My AskAI, which are designed to deflect support tickets and enhance customer service efficiency. Each platform offers unique features, pricing structures, and capabilities.
All three platforms—Tidio, SalesIQ (Zoho), and My AskAI—offer AI customer support features aimed at reducing the workload on human support agents. These features include chatbots, conversation analytics, and the ability to hand over conversations to human agents when necessary.
Tidio's AI services start at $749 per 1,000 tickets/chats, while SalesIQ (Zoho) offers pricing on a POA (Price on Application) basis. In contrast, My AskAI provides a more economical option at $99 per 1,000 tickets/chats, making it a cost-effective choice for businesses.
Tidio offers a free tier with 50 conversations and scales up to custom plans under Tidio+. SalesIQ (Zoho) provides a free tier with 100 chat sessions per month and various paid plans. My AskAI offers three tiers: Essentials with 200 conversations per month, Pro with 1,000 conversations per month, and Enterprise with unlimited conversations. Additionally, My AskAI charges $0.10 per conversation beyond the limits, providing flexible scalability.
All three platforms support human handover, ensuring that complex queries can be escalated to human agents when necessary. This feature is crucial for maintaining high customer satisfaction.
Tidio, SalesIQ (Zoho), and My AskAI all offer conversation analytics and insights, helping businesses understand customer interactions and improve their support strategies.
My AskAI stands out by offering an AI Email Assistant, a feature not available in Tidio or SalesIQ (Zoho). This capability allows for automated email responses, further enhancing customer support efficiency.
All three platforms—Tidio, SalesIQ (Zoho), and My AskAI—support email lead capture, helping businesses to grow their customer base through automated lead generation.
SalesIQ (Zoho) has content limits based on the plan, ranging from 100 articles in the Basic plan to 2,000 articles in the Enterprise plan. My AskAI offers unlimited webpages and documents across all plans, with automatic updates, providing greater flexibility and ease of use.
Tidio offers 1 chatbot, while SalesIQ (Zoho) varies from 0 in the free plan to 10 in the Enterprise plan. My AskAI provides 1 chatbot in the Essentials and Pro plans, each with two modes (public and private), and unlimited chatbots in the Enterprise plan.
None of the platforms offer a hosted help centre as part of their AI customer support features.
Tidio includes a chatbot flow builder, allowing for customizable conversation paths. SalesIQ (Zoho) and My AskAI do not offer this feature, focusing instead on other capabilities.
Tidio integrates with websites, manually added content, and files (for Tidio+). SalesIQ (Zoho) supports file and help center integrations. My AskAI offers a wide range of integrations, including websites, various file types, Google Drive, Notion, Confluence, SharePoint, Gitbook, OneDrive, Dropbox, Zendesk, Intercom, and Salesforce, providing extensive flexibility.
Tidio and SalesIQ (Zoho) have their respective app stores for integrations. My AskAI supports integration with websites, Zendesk, Intercom, HubSpot, Slack, Teams, Zapier, Tidio, LiveChat, Crisp, SalesIQ (Zoho), Tawk, Freshchat, and various social media platforms via Intercom/Zendesk, offering broad compatibility.
All three platforms are GDPR compliant. However, only SalesIQ (Zoho) is SOC-2 compliant, which may be a consideration for businesses with stringent security requirements.
Tidio offers varying levels of support based on the plan, from email and helpdesk support in the free plan to dedicated success managers in Tidio+. My AskAI provides web and email support in the Essentials plan, priority support in the Pro plan, and Slack and success manager support in the Enterprise plan.
Tidio uses Claude (Anthropic AI) and in-house models across all plans. SalesIQ (Zoho) offers GPT-4 in the Enterprise plan. My AskAI uses GPT-4o across all plans and offers additional models like Claude and Gemini in the Enterprise plan, providing a variety of advanced AI options.
All three platforms offer API access, allowing businesses to integrate their AI customer support features with other systems and tools.
In summary, while Tidio and SalesIQ (Zoho) offer robust AI customer support features, My AskAI stands out for its cost-effectiveness, extensive integrations, unlimited content limits, and the unique AI Email Assistant feature.
