Tidio and Netomi are both AI customer support platforms designed to enhance customer service by deflecting support tickets through automation. Tidio offers a range of pricing tiers, starting from a free plan that includes 50 conversations, progressing to the Lyrio AI plan with 200 conversations, and culminating in the Tidio+ plan which offers custom conversation limits. Tidio is priced at $749+ per 1,000 tickets/chats. Key features of Tidio include human handover capabilities, comprehensive analytics and insights, and email lead capture, although it lacks an AI email assistant.
Netomi, on the other hand, operates on a pricing model based on consumption with pricing available upon request (POA). While specific details on human handover and analytics/insights are not provided, Netomi distinguishes itself with an AI email assistant and email lead capture features. This positions Netomi as a potentially flexible option for businesses needing tailored AI customer support solutions, although the lack of transparent pricing and some feature details may require further inquiry.
| Feature | Tidio | Netomi | + My AskAI |
|---|---|---|---|
| Offers AI Customer Support Features? | Yes | Yes | Yes |
| Offers AI Features for Support Agents? | Yes | Yes | Yes |
| AI Price Per 1,000 tickets/chats | $749+ | POA | $99 |
| Usage Tiers | Free - 50 conversations Lyrio AI - 200 conversations Tidio+ - custom conversation | Based on consumption | Essentials - 200 conversations/mo Pro - 1,000 conversations/mo Enterprise - Unlimited $0.10 per conversation beyond limits |
| Human Handover | Yes | Not provided | Yes |
| Conversation Analytics/Insights | Yes | Not provided | Yes |
| AI Email Assistant | No | Yes | Yes |
| Email Lead Capture | Yes | Yes | Yes |
| Pricing Page | Tidio pricing page | [Netomi pricing page](Not provided) | My AskAI pricing page |
| Content Limits | Not provided | Based on consumption | Essentials - Unlimited webpages & documents Pro - Unlimited webpages & documents Enterprise - Unlimited webpages & documents Updated automatically |
| Number of Chatbots/Agents | 1 | Based on consumption | Essentials - 1 (2 modes: public and private) Pro - 1 (2 modes: public and private) Enterprise - Unlimited |
| Hosted Help Centre | No | Not provided | No |
| Chatbot Flow Builder | Yes | Not provided | No |
| Integrations (Content/Knowledge) | Websites Add Manually Files (only available for Tidio+) | Not provided | Websites Files (PDF, Docx, txt, CSV, pptx, mp3, mp4 (audio), xlsx) Google Drive Notion Confluence SharePoint Gitbook OneDrive Dropbox Zendesk Intercom Salesforce |
| Integrations (End Users) | Tidio marketplace / app store | Netomi marketplace / app store | Website Zendesk (app) Intercom (app) HubSpot (app) Slack (app) Teams (app) Zapier Tidio LiveChat Crisp SalesIQ (Zoho) Tawk Freshchat WhatsApp (via Intercom/Zendesk) Instagram (via Intercom/Zendesk) Messenger (via Intercom/Zendesk) X/Twitter (via Intercom/Zendesk) |
| GDPR Compliant | Yes | Yes | Yes |
| SOC-2 Compliant | No | Yes | No |
| Support | Free - email, help desk Lyrio AI - email, live chat (24/5) Tidio+ - email, live chat (24/5), Flows building and strategy assistance, Dedicated Success Manager, Training sessions, Account reviews | Not provided | Essentials - Web, email Pro - Priority web, email, video Enterprise - Slack, Success manager |
| AI Models Available | Free - Claude (Anthropic AI)/in-house models Lyrio AI - Claude (Anthropic AI)/in-house models Tidio+ - Claude (Anthropic AI)/in-house models | Not provided | Essentials - GPT-4o Pro - GPT-4o Enterprise - GPT-4o/Claude/Gemini |
| API Access | Yes | Not provided | Yes |
When comparing the AI customer support features of Tidio, Netomi, and My AskAI, several key aspects emerge. Each platform offers AI-driven customer support aimed at deflecting support tickets, enhancing efficiency, and improving customer satisfaction.
Tidiooffers tiered pricing with a free plan for up to 50 conversations, a mid-tier Lyrio AI plan for 200 conversations, and a customizable Tidio+ plan. The AI pricing starts at $749 per 1,000 tickets/chats.Netomidoes not provide specific pricing details publicly and bases its pricing on consumption. In contrast,My AskAIis more transparent with its pricing, offering plans starting at $99 per 1,000 tickets/chats. My AskAI's tiers include Essentials (200 conversations/month), Pro (1,000 conversations/month), and Enterprise (unlimited conversations), with a cost of $0.10 per conversation beyond the limits.
All three platforms offer AI features designed to assist support agents.TidioandMy AskAIboth provide options for human handover, ensuring that complex queries can be escalated to human agents when necessary. Netomi's human handover capabilities are not explicitly detailed.
TidioandMy AskAIboth offer conversation analytics and insights, allowing businesses to track performance and optimize their support processes. Netomi does not specify whether it provides these features.
NetomiandMy AskAIboth include AI email assistants, which can automate and enhance email support. Tidio does not offer this feature. All three platforms support email lead capture, aiding in customer acquisition and engagement.
My AskAIstands out with its unlimited content capabilities across all plans, including webpages and documents.Tidiodoes not specify content limits, while Netomi bases its content limits on consumption. In terms of chatbot capabilities, Tidio offers a chatbot flow builder, which My AskAI does not provide.
My AskAIexcels in integration options, supporting a wide range of content sources (websites, files, Google Drive, Notion, etc.) and end-user integrations (Zendesk, Intercom, Slack, Teams, etc.).TidioandNetomialso offer integrations, but My AskAI's extensive list provides greater flexibility and connectivity.
All three platforms are GDPR compliant, ensuring data protection and privacy.Netomiis SOC-2 compliant, whereas Tidio and My AskAI are not. Support options vary, withTidiooffering different levels of support based on the plan, including dedicated success managers and training sessions for higher tiers.My AskAIoffers comprehensive support across its plans, with priority support and success managers available for Pro and Enterprise users.
Tidiouses Claude (Anthropic AI) and in-house models across its plans.My AskAIoffers advanced AI models, including GPT-4o, Claude, and Gemini, providing robust and versatile AI capabilities. Both Tidio and My AskAI provide API access, allowing for custom integrations and extended functionality. Netomi does not specify its AI models or API access details.
In summary, while Tidio and Netomi offer robust AI customer support features,My AskAIprovides competitive pricing, extensive content and end-user integrations, and advanced AI models. These features position My AskAI as a versatile and cost-effective option for businesses seeking to enhance their customer support with AI capabilities.
