AI customer support agent features & capabilities compared: Tidio vs. Netomi

AI Customer Support Platforms: Tidio vs. Netomi vs. My AskAI

When comparing the AI customer support features of Tidio, Netomi, and My AskAI, several key aspects emerge. Each platform offers AI-driven customer support aimed at deflecting support tickets, enhancing efficiency, and improving customer satisfaction.

Pricing and Usage Tiers

Tidio offers tiered pricing with a free plan for up to 50 conversations, a mid-tier Lyrio AI plan for 200 conversations, and a customizable Tidio+ plan. The AI pricing starts at $749 per 1,000 tickets/chats. Netomi does not provide specific pricing details publicly and bases its pricing on consumption. In contrast, My AskAI is more transparent with its pricing, offering plans starting at $99 per 1,000 tickets/chats. My AskAI's tiers include Essentials (200 conversations/month), Pro (1,000 conversations/month), and Enterprise (unlimited conversations), with a cost of $0.10 per conversation beyond the limits.

AI Features for Support Agents and Human Handover

All three platforms offer AI features designed to assist support agents. Tidio and My AskAI both provide options for human handover, ensuring that complex queries can be escalated to human agents when necessary. Netomi's human handover capabilities are not explicitly detailed.

Conversation Analytics and Insights

Tidio and My AskAI both offer conversation analytics and insights, allowing businesses to track performance and optimize their support processes. Netomi does not specify whether it provides these features.

AI Email Assistant and Lead Capture

Netomi and My AskAI both include AI email assistants, which can automate and enhance email support. Tidio does not offer this feature. All three platforms support email lead capture, aiding in customer acquisition and engagement.

Content Limits and Chatbot Capabilities

My AskAI stands out with its unlimited content capabilities across all plans, including webpages and documents. Tidio does not specify content limits, while Netomi bases its content limits on consumption. In terms of chatbot capabilities, Tidio offers a chatbot flow builder, which My AskAI does not provide.

Integrations

My AskAI excels in integration options, supporting a wide range of content sources (websites, files, Google Drive, Notion, etc.) and end-user integrations (Zendesk, Intercom, Slack, Teams, etc.). Tidio and Netomi also offer integrations, but My AskAI's extensive list provides greater flexibility and connectivity.

Compliance and Support

All three platforms are GDPR compliant, ensuring data protection and privacy. Netomi is SOC-2 compliant, whereas Tidio and My AskAI are not. Support options vary, with Tidio offering different levels of support based on the plan, including dedicated success managers and training sessions for higher tiers. My AskAI offers comprehensive support across its plans, with priority support and success managers available for Pro and Enterprise users.

AI Models and API Access

Tidio uses Claude (Anthropic AI) and in-house models across its plans. My AskAI offers advanced AI models, including GPT-4o, Claude, and Gemini, providing robust and versatile AI capabilities. Both Tidio and My AskAI provide API access, allowing for custom integrations and extended functionality. Netomi does not specify its AI models or API access details.

Conclusion

In summary, while Tidio and Netomi offer robust AI customer support features, My AskAI provides competitive pricing, extensive content and end-user integrations, and advanced AI models. These features position My AskAI as a versatile and cost-effective option for businesses seeking to enhance their customer support with AI capabilities.