Tidio and Landbot are both AI customer support platforms designed to deflect support tickets through automated interactions. Tidio offers various usage tiers, starting with a free plan that includes 50 conversations, progressing to the Lyrio AI plan with 200 conversations, and culminating in the Tidio+ plan with custom conversation limits. The pricing for Tidio's AI support starts at $749 per 1,000 tickets or chats. Key features of Tidio include human handover capabilities, analytics and insights, and email lead capture, though it lacks an AI email assistant.
Landbot, on the other hand, provides a more granular pricing structure with different tiers depending on the platform (website or WhatsApp). The Sandbox plan offers 100 conversations per month, while the Starter, Pro, and Business plans offer progressively more interactions and AI chats, with custom options available for the highest tiers. Landbot's pricing is significantly lower, starting at $114 per 1,000 tickets or chats. Similar to Tidio, Landbot also includes human handover, analytics and insights, and email lead capture, but does not offer an AI email assistant. This detailed tier system allows for more flexibility depending on the business's needs and scale.
| Feature | Tidio | Landbot | + My AskAI |
|---|---|---|---|
| Offers AI Customer Support Features? | Yes | Yes | Yes |
| Offers AI Features for Support Agents? | Yes | No | Yes |
| AI Price Per 1,000 tickets/chats | $749+ | $114 | $99 |
| Usage Tiers | Free - 50 conversations Lyrio AI - 200 conversations Tidio+ - custom conversation | Sandbox (Website) - 100/mo Starter (Website) - 500/mo and 20/AI chats Pro (Website) - 2,500/mo and 30/AI chats Business (Website) - custom and 100/AI chats Pro (WhatsApp) - 1,000/mo and 100/AI chats Business (WhatsApp) - custom and 100/AI chats | Essentials - 200 conversations/mo Pro - 1,000 conversations/mo Enterprise - Unlimited $0.10 per conversation beyond limits |
| Human Handover | Yes | Yes | Yes |
| Conversation Analytics/Insights | Yes | Yes | Yes |
| AI Email Assistant | No | No | Yes |
| Email Lead Capture | Yes | Yes | Yes |
| Pricing Page | Tidio pricing page | Landbot pricing page | My AskAI pricing page |
| Content Limits | Not provided | Not provided | Essentials - Unlimited webpages & documents Pro - Unlimited webpages & documents Enterprise - Unlimited webpages & documents Updated automatically |
| Number of Chatbots/Agents | 1 | Not provided | Essentials - 1 (2 modes: public and private) Pro - 1 (2 modes: public and private) Enterprise - Unlimited |
| Hosted Help Centre | No | No | No |
| Chatbot Flow Builder | Yes | Yes | No |
| Integrations (Content/Knowledge) | Websites Add Manually Files (only available for Tidio+) | Predefined Scripts and Flows Integration with Databases Customer Interaction Data Knowledge Bases and FAQs External APIs | Websites Files (PDF, Docx, txt, CSV, pptx, mp3, mp4 (audio), xlsx) Google Drive Notion Confluence SharePoint Gitbook OneDrive Dropbox Zendesk Intercom Salesforce |
| Integrations (End Users) | Tidio marketplace / app store | Slack Sendgrid Google Analytics Mailchimp Stripe Segment Salesforce HubSpot Google Sheets Airtable Calendly Dialogflow Webhook | Website Zendesk (app) Intercom (app) HubSpot (app) Slack (app) Teams (app) Zapier Tidio LiveChat Crisp SalesIQ (Zoho) Tawk Freshchat WhatsApp (via Intercom/Zendesk) Instagram (via Intercom/Zendesk) Messenger (via Intercom/Zendesk) X/Twitter (via Intercom/Zendesk) |
| GDPR Compliant | Yes | Yes | Yes |
| SOC-2 Compliant | No | Yes | No |
| Support | Free - email, help desk Lyrio AI - email, live chat (24/5) Tidio+ - email, live chat (24/5), Flows building and strategy assistance, Dedicated Success Manager, Training sessions, Account reviews | Sandbox (Website) - Academy, Knowledge Base, Community, Email support Starter (Website) - Academy, Knowledge Base, Community, Email support Pro (Website) - Academy, Knowledge Base, Community, Email support, Live chat support Business (Website) - Academy, Knowledge Base, Community, Email support, Live chat support, Priority support, Concierge onboarding, Dedicated success manager, Team training, Custom documentation review - InfoSec, Legal & more Pro (WhatsApp) - Academy, Knowledge Base, Community, Email support, Live chat support, Concierge onboarding Business (WhatsApp) - Academy, Knowledge Base, Community, Email support, Live chat support, Priority support, Concierge onboarding, Dedicated success manager, Team training, Custom documentation review - InfoSec, Legal & more | Essentials - Web, email Pro - Priority web, email, video Enterprise - Slack, Success manager |
| AI Models Available | Free - Claude (Anthropic AI)/in-house models Lyrio AI - Claude (Anthropic AI)/in-house models Tidio+ - Claude (Anthropic AI)/in-house models | Not provided | Essentials - GPT-4o Pro - GPT-4o Enterprise - GPT-4o/Claude/Gemini |
| API Access | Yes | Yes | Yes |
This analysis focuses on the AI customer support features of Tidio, Landbot, and My AskAI. These platforms aim to enhance customer support by deflecting support tickets through AI-driven solutions. My AskAI can also be integrated within Tidio or Landbot, offering additional benefits.
All three platforms, Tidio, Landbot, and My AskAI, provide AI customer support features designed to improve efficiency and customer satisfaction. However, My AskAI offers additional AI features for support agents, which Landbot lacks.
When it comes to pricing per 1,000 tickets/chats, Tidio is the most expensive at $749+, followed by Landbot at $114, and My AskAI at $99. This makes My AskAI the most cost-effective option among the three.
Tidio offers various usage tiers, starting from a free plan with 50 conversations to custom plans under Tidio+. Landbot also provides multiple tiers, with different limits for website and WhatsApp plans. My AskAI offers straightforward tiers: Essentials, Pro, and Enterprise, with additional charges beyond the conversation limits.
All three platforms support human handover, ensuring that complex queries can be escalated to human agents when necessary.
Each platform offers conversation analytics and insights, helping businesses understand customer interactions and improve their support strategies.
My AskAI stands out by offering an AI email assistant, a feature not available in Tidio or Landbot. This can be particularly useful for automating email responses and managing email-based customer support.
All three platforms support email lead capture, allowing businesses to collect customer information and follow up on potential leads.
While Tidio and Landbot do not provide specific content limits, My AskAI offers unlimited webpages and documents across all its plans, with automatic updates.
Tidio supports one chatbot, while Landbot does not specify the number. My AskAI offers one chatbot in the Essentials and Pro plans, with unlimited chatbots in the Enterprise plan.
None of the platforms offer a hosted help centre, focusing instead on chatbot-driven support and integrations.
Both Tidio and Landbot feature chatbot flow builders, allowing users to create custom interaction flows. My AskAI does not offer this feature but compensates with extensive integration options.
Tidio and Landbot provide various integration options, but My AskAI offers a more comprehensive range, including websites, files, Google Drive, Notion, Confluence, SharePoint, Gitbook, OneDrive, Dropbox, Zendesk, Intercom, and Salesforce.
Tidio has its marketplace/app store, while Landbot integrates with various tools like Slack, Sendgrid, and HubSpot. My AskAI supports a broad range of end-user integrations, including Zendesk, Intercom, Slack, Teams, and more.
All three platforms are GDPR compliant. Landbot is SOC-2 compliant, while Tidio and My AskAI are not. Support options vary, with Tidio and Landbot offering extensive support tiers. My AskAI provides web, email, and video support, with the Enterprise plan including a dedicated success manager.
Tidio uses Claude (Anthropic AI) and in-house models across its plans. Landbot does not specify its AI models. My AskAI offers GPT-4o in the Essentials and Pro plans, with additional options like Claude and Gemini in the Enterprise plan.
All three platforms provide API access, allowing for custom integrations and extended functionalities.
In summary, while Tidio and Landbot offer robust AI customer support features, My AskAI stands out with its cost-effective pricing, additional AI features for support agents, and extensive integration options. This makes My AskAI a compelling choice for businesses looking to enhance their customer support capabilities.
