AI customer support agent features & capabilities compared:Tidiovs. Intercom Fin AI

AI Customer Support Platforms: Tidio vs. Intercom Fin AI vs. My AskAI

This analysis focuses on the AI customer support features of Tidio, Intercom Fin AI, and My AskAI, specifically aimed at deflecting support tickets.

AI Customer Support Features

All three platforms, Tidio, Intercom Fin AI, and My AskAI, offer AI customer support features designed to assist support agents and deflect tickets.

Pricing and Usage Tiers

Tidio's AI pricing starts at $749+ per 1,000 tickets/chats, with different usage tiers including a free tier for 50 conversations, Lyrio AI for 200 conversations, and Tidio+ with custom conversations. Intercom Fin AI is priced at $495 per 1,000 tickets/chats, with pricing based on features. My AskAI offers a more affordable option at $99 per 1,000 tickets/chats, with three tiers: Essentials (200 conversations/month), Pro (1,000 conversations/month), and Enterprise (unlimited conversations), plus $0.10 per conversation beyond limits.

Human Handover and Analytics

All three platforms support human handover and provide conversation analytics and insights, ensuring a seamless transition between AI and human agents and offering valuable data for optimization.

AI Email Assistant

My AskAI stands out by offering an AI Email Assistant, a feature not available in Tidio or Intercom Fin AI. This can be particularly useful for handling email inquiries efficiently.

Email Lead Capture

Tidio, Intercom Fin AI, and My AskAI all offer email lead capture capabilities, helping businesses to gather potential customer information effectively.

Content Limits

Tidio and Intercom Fin AI do not provide specific content limits, whereas My AskAI offers unlimited webpages and documents across all tiers, updated automatically.

Number of Chatbots/Agents

Tidio and Intercom Fin AI support one chatbot/agent. My AskAI provides one chatbot/agent in Essentials and Pro plans, with both public and private modes, and unlimited chatbots/agents in the Enterprise plan.

Hosted Help Centre

Intercom Fin AI offers a hosted help center, a feature not available in Tidio or My AskAI.

Chatbot Flow Builder

Both Tidio and Intercom Fin AI include a chatbot flow builder, whereas My AskAI does not offer this feature.

Integrations (Content/Knowledge)

Tidio integrates with websites, manually added content, and files (available only for Tidio+). Intercom Fin AI supports websites (public and private), help centers, and PDF files. My AskAI offers extensive integrations, including websites, various file formats, Google Drive, Notion, Confluence, SharePoint, Gitbook, OneDrive, Dropbox, Zendesk, Intercom, and Salesforce.

Integrations (End Users)

Tidio and Intercom Fin AI have their respective app stores for integrations. My AskAI supports a wide range of integrations including website, Zendesk, Intercom, HubSpot, Slack, Teams, Zapier, Tidio, LiveChat, Crisp, SalesIQ (Zoho), Tawk, Freshchat, and social media platforms via Intercom/Zendesk.

Compliance and Support

All three platforms are GDPR compliant. Only Intercom Fin AI is SOC-2 compliant. Support varies, with Tidio offering different levels based on the plan, Intercom Fin AI not specifying support details, and My AskAI providing tiered support including web, email, video, and a dedicated success manager for Enterprise users.

AI Models and API Access

Tidio uses Claude (Anthropic AI) and in-house models, Intercom Fin AI utilizes GPT-4o, and My AskAI offers GPT-4o across all plans, with additional models like Claude and Gemini available for Enterprise. All three platforms provide API access.

Conclusion

In summary, while Tidio and Intercom Fin AI offer robust AI customer support features, My AskAI presents a cost-effective solution with extensive integrations and unique features like the AI Email Assistant. This makes it a versatile choice for businesses looking to enhance their customer support capabilities.