AI customer support agent features & capabilities compared:Tidiovs. HubSpot
Tidio and HubSpot both offer AI customer support platforms designed to deflect support tickets and streamline customer service operations. Tidio's pricing starts at $749 per 1,000 tickets or chats, with usage tiers ranging from a free plan allowing 50 conversations, to the Lyrio AI plan supporting 200 conversations, and the customizable Tidio+ plan. Tidio includes features such as human handover, analytics and insights, and email lead capture, though it does not offer an AI email assistant.
HubSpot's AI customer support capabilities are integrated within its Service Hub Professional and Service Hub Enterprise tiers, both accommodating up to 5,000 snippets. Pricing for HubSpot's AI support is provided on application (POA). HubSpot's offering includes human handover, analytics and insights, email lead capture, and also features an AI email assistant, setting it apart from Tidio in this aspect. Both platforms provide robust tools to enhance customer support efficiency, though they differ in specific features and pricing models.
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Full breakdown: All available features and pricing
| Feature | Tidio | HubSpot | + My AskAI |
|---|---|---|---|
| Offers AI Customer Support Features? | Yes | Yes | Yes |
| Offers AI Features for Support Agents? | Yes | Yes | Yes |
| AI Price Per 1,000 tickets/chats | $749+ | POA | $99 |
| Usage Tiers | Free - 50 conversations Lyrio AI - 200 conversations Tidio+ - custom conversation | Service Hub Professional - Up to 5,000 snippets Service Hub Enterprise - Up to 5,000 snippets | Essentials - 200 conversations/mo Pro - 1,000 conversations/mo Enterprise - Unlimited $0.10 per conversation beyond limits |
| Human Handover | Yes | Yes | Yes |
| Conversation Analytics/Insights | Yes | Yes | Yes |
| AI Email Assistant | No | Yes | Yes |
| Email Lead Capture | Yes | Yes | Yes |
| Pricing Page | Tidio pricing page | HubSpot pricing page | My AskAI pricing page |
| Content Limits | Not provided | Service Hub Professional - Up to 5,000 documents per account Service Hub Enterprise - Up to 5,000 documents per account | Essentials - Unlimited webpages & documents Pro - Unlimited webpages & documents Enterprise - Unlimited webpages & documents Updated automatically |
| Number of Chatbots/Agents | 1 | Marketing Hub Professional - 3 seats Marketing Hub Enterprise - 5 seats | Essentials - 1 (2 modes: public and private) Pro - 1 (2 modes: public and private) Enterprise - Unlimited |
| Hosted Help Centre | No | Yes | No |
| Chatbot Flow Builder | Yes | Yes | No |
| Integrations (Content/Knowledge) | Websites Add Manually Files (only available for Tidio+) | Not provided | Websites Files (PDF, Docx, txt, CSV, pptx, mp3, mp4 (audio), xlsx) Google Drive Notion Confluence SharePoint Gitbook OneDrive Dropbox Zendesk Intercom Salesforce |
| Integrations (End Users) | Tidio marketplace / app store | Facebook Messenger | Website Zendesk (app) Intercom (app) HubSpot (app) Slack (app) Teams (app) Zapier Tidio LiveChat Crisp SalesIQ (Zoho) Tawk Freshchat WhatsApp (via Intercom/Zendesk) Instagram (via Intercom/Zendesk) Messenger (via Intercom/Zendesk) X/Twitter (via Intercom/Zendesk) |
| GDPR Compliant | Yes | Yes | Yes |
| SOC-2 Compliant | No | Yes | No |
| Support | Free - email, help desk Lyrio AI - email, live chat (24/5) Tidio+ - email, live chat (24/5), Flows building and strategy assistance, Dedicated Success Manager, Training sessions, Account reviews | Email, in-app chat, and phone support | Essentials - Web, email Pro - Priority web, email, video Enterprise - Slack, Success manager |
| AI Models Available | Free - Claude (Anthropic AI)/in-house models Lyrio AI - Claude (Anthropic AI)/in-house models Tidio+ - Claude (Anthropic AI)/in-house models | Not provided | Essentials - GPT-4o Pro - GPT-4o Enterprise - GPT-4o/Claude/Gemini |
| API Access | Yes | Yes | Yes |
AI Customer Support Platforms: Tidio vs. HubSpot vs. My AskAI
Introduction
This analysis focuses on the AI customer support features of Tidio, HubSpot, and My AskAI, particularly their capabilities in deflecting support tickets. Each platform offers unique features and pricing structures aimed at enhancing customer support through AI.
AI Customer Support Features
All three platforms—Tidio, HubSpot, and My AskAI—offer AI customer support features. These capabilities are designed to streamline customer interactions and reduce the volume of support tickets.
AI Features for Support Agents
Tidio, HubSpot, and My AskAI provide AI features specifically for support agents. These features assist agents in managing and resolving customer issues more efficiently.
Pricing
Tidio's AI features start at $749 per 1,000 tickets/chats, while HubSpot's pricing is provided on request (POA). My AskAI offers a more competitive rate at $99 per 1,000 tickets/chats, making it a cost-effective option.
Usage Tiers
Tidio offers a free tier for up to 50 conversations, with higher tiers like Lyrio AI and Tidio+ offering more conversations. HubSpot's Service Hub Professional and Enterprise tiers support up to 5,000 snippets. My AskAI provides three tiers: Essentials (200 conversations/month), Pro (1,000 conversations/month), and Enterprise (unlimited conversations), with additional conversations available at $0.10 each.
Human Handover
All three platforms support human handover, ensuring that complex customer inquiries can be escalated to human agents when necessary.
Conversation Analytics/Insights
Tidio, HubSpot, and My AskAI all offer conversation analytics and insights, enabling businesses to monitor and improve their customer support interactions.
AI Email Assistant
HubSpot and My AskAI include an AI email assistant, while Tidio does not. This feature helps automate and streamline email communications with customers.
Email Lead Capture
All three platforms—Tidio, HubSpot, and My AskAI—offer email lead capture capabilities, aiding in the collection and management of customer leads.
Content Limits
HubSpot's Service Hub Professional and Enterprise tiers support up to 5,000 documents per account. My AskAI offers unlimited webpages and documents across all tiers, with automatic updates. Tidio does not provide specific content limits.
Number of Chatbots/Agents
Tidio offers one chatbot/agent, while HubSpot's Marketing Hub Professional and Enterprise tiers include 3 and 5 seats, respectively. My AskAI provides one chatbot in Essentials and Pro tiers, with unlimited chatbots in the Enterprise tier.
Hosted Help Centre
HubSpot offers a hosted help center, whereas Tidio and My AskAI do not include this feature.
Chatbot Flow Builder
Both Tidio and HubSpot feature a chatbot flow builder, which My AskAI does not offer.
Integrations (Content/Knowledge)
Tidio integrates with websites, allows manual content additions, and supports files in its Tidio+ tier. HubSpot's integrations are not specified. My AskAI supports a wide range of integrations, including websites, various file types, Google Drive, Notion, Confluence, SharePoint, Gitbook, OneDrive, Dropbox, Zendesk, Intercom, and Salesforce.
Integrations (End Users)
Tidio offers integrations through its marketplace/app store. HubSpot integrates with platforms like Facebook, WhatsApp, and Messenger. My AskAI supports integrations with websites, Zendesk, Intercom, HubSpot, Slack, Teams, Zapier, and several others.
Compliance and Support
All three platforms are GDPR compliant. However, only HubSpot is SOC-2 compliant. Tidio and My AskAI provide various levels of support depending on the tier, with My AskAI offering premium support options like a success manager in its Enterprise tier.
AI Models Available
Tidio uses Claude (Anthropic AI) and in-house models across its tiers. HubSpot does not specify its AI models. My AskAI employs GPT-4o in its Essentials and Pro tiers, with additional models like Claude and Gemini available in the Enterprise tier.
API Access
API access is available across Tidio, HubSpot, and My AskAI, allowing for further customization and integration with other systems.
Conclusion
In summary, Tidio, HubSpot, and My AskAI each offer robust AI customer support features with varying pricing and capabilities. My AskAI stands out with its competitive pricing, extensive integrations, and flexible content limits, making it a strong contender in the AI customer support market.
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