Tidio and Help Scout are AI customer support platforms that offer features aimed at deflecting support tickets and enhancing customer interactions. Tidio's pricing starts at $749 per 1,000 tickets/chats, with different usage tiers including a free tier for up to 50 conversations, Lyrio AI for 200 conversations, and a customizable Tidio+ tier. Tidio supports human handover, allowing seamless transitions from AI to human agents, and provides analytics and insights for performance tracking. Additionally, Tidio includes email lead capture capabilities but does not offer an AI email assistant.
Help Scout, on the other hand, is priced at $765 per 1,000 tickets/chats and offers three usage tiers—Standard, Plus, and Pro—all without usage limits. Unlike Tidio, Help Scout does not support human handover or provide analytics and insights. Similar to Tidio, Help Scout includes email lead capture but lacks an AI email assistant feature. These distinctions position Tidio and Help Scout differently in the market, with Tidio offering more comprehensive analytics and human interaction capabilities, while Help Scout focuses on unlimited usage across its tiers.
| Feature | Tidio | Help Scout | + My AskAI |
|---|---|---|---|
| Offers AI Customer Support Features? | Yes | No | Yes |
| Offers AI Features for Support Agents? | Yes | No | Yes |
| AI Price Per 1,000 tickets/chats | $749+ | $765 | $99 |
| Usage Tiers | Free - 50 conversations Lyrio AI - 200 conversations Tidio+ - custom conversation | Standard - no usage limit Plus - no usage limit Pro - no usage limit | Essentials - 200 conversations/mo Pro - 1,000 conversations/mo Enterprise - Unlimited $0.10 per conversation beyond limits |
| Human Handover | Yes | No | Yes |
| Conversation Analytics/Insights | Yes | No | Yes |
| AI Email Assistant | No | No | Yes |
| Email Lead Capture | Yes | Yes | Yes |
| Pricing Page | Tidio pricing page | Help Scout pricing page | My AskAI pricing page |
| Content Limits | Not provided | Standard - no content limit Plus - no content limit Pro - no content limit | Essentials - Unlimited webpages & documents Pro - Unlimited webpages & documents Enterprise - Unlimited webpages & documents Updated automatically |
| Number of Chatbots/Agents | 1 | Not provided | Essentials - 1 (2 modes: public and private) Pro - 1 (2 modes: public and private) Enterprise - Unlimited |
| Hosted Help Centre | No | Yes | No |
| Chatbot Flow Builder | Yes | No | No |
| Integrations (Content/Knowledge) | Websites Add Manually Files (only available for Tidio+) | Not provided | Websites Files (PDF, Docx, txt, CSV, pptx, mp3, mp4 (audio), xlsx) Google Drive Notion Confluence SharePoint Gitbook OneDrive Dropbox Zendesk Intercom Salesforce |
| Integrations (End Users) | Tidio marketplace / app store | Shopify Weebly Squarespace Wix Webflow | Website Zendesk (app) Intercom (app) HubSpot (app) Slack (app) Teams (app) Zapier Tidio LiveChat Crisp SalesIQ (Zoho) Tawk Freshchat WhatsApp (via Intercom/Zendesk) Instagram (via Intercom/Zendesk) Messenger (via Intercom/Zendesk) X/Twitter (via Intercom/Zendesk) |
| GDPR Compliant | Yes | Yes | Yes |
| SOC-2 Compliant | No | Yes | No |
| Support | Free - email, help desk Lyrio AI - email, live chat (24/5) Tidio+ - email, live chat (24/5), Flows building and strategy assistance, Dedicated Success Manager, Training sessions, Account reviews | Support levels are consistent across plans, with all customers receiving timely and effective assistance. | Essentials - Web, email Pro - Priority web, email, video Enterprise - Slack, Success manager |
| AI Models Available | Free - Claude (Anthropic AI)/in-house models Lyrio AI - Claude (Anthropic AI)/in-house models Tidio+ - Claude (Anthropic AI)/in-house models | AI Assist and AI Answers are powered by OpenAI's API service | Essentials - GPT-4o Pro - GPT-4o Enterprise - GPT-4o/Claude/Gemini |
| API Access | Yes | Yes | Yes |
This analysis compares the AI customer support features of Tidio, Help Scout, and My AskAI. The primary focus is on their capabilities in deflecting support tickets and providing automated assistance.
Tidiooffers robust AI customer support features, including AI-powered chatbots and automated responses.Help Scout, on the other hand, does not provide AI customer support features but focuses on traditional support methods.My AskAIintegrates seamlessly with both platforms, enhancing their capabilities with AI functionalities.
BothTidioandMy AskAIoffer AI features specifically designed to assist support agents, such as automated suggestions and responses.Help Scoutlacks these AI features, relying instead on manual support processes.
The cost for AI support varies significantly.Tidiocharges $749+ per 1,000 tickets/chats, whileHelp Scoutis priced at $765.My AskAIoffers a more economical option at $99 per 1,000 tickets/chats, making it a cost-effective choice for businesses looking to integrate AI.
Tidioprovides several usage tiers, starting from a free plan with 50 conversations to a custom plan under Tidio+.Help Scoutoffers three plans with no usage limits.My AskAIhas tiered plans starting from Essentials with 200 conversations per month to Enterprise with unlimited conversations, with an additional cost of $0.10 per conversation beyond the limits.
BothTidioandMy AskAIsupport human handover, allowing seamless transition from AI to human agents when necessary.Help Scoutdoes not offer this feature due to its lack of AI integration.
TidioandMy AskAIprovide detailed conversation analytics and insights, enabling businesses to monitor and improve their customer support.Help Scoutdoes not offer AI-driven analytics.
My AskAIincludes an AI email assistant, a feature not available inTidioorHelp Scout. This assistant can automate email responses and enhance email support efficiency.
All three platforms—Tidio,Help Scout, andMy AskAI—offer email lead capture capabilities, helping businesses gather and manage leads effectively.
Help Scoutoffers unlimited content across all plans.My AskAIalso provides unlimited content limits for webpages and documents across all its plans, with automatic updates.Tidiodoes not specify content limits.
Tidiosupports one chatbot per account.My AskAIoffers different numbers of chatbots/agents based on the plan, from one in the Essentials and Pro plans to unlimited in the Enterprise plan.Help Scoutdoes not provide information on this feature.
Help Scoutincludes a hosted help center, which is not available inTidioorMy AskAI.
Tidiofeatures a chatbot flow builder for creating and managing chatbot interactions.My AskAIandHelp Scoutdo not offer this feature.
Tidiosupports integrations with websites and manual content addition, with file support available only in the Tidio+ plan.My AskAIoffers extensive integrations with various content sources, including websites, multiple file types, and popular platforms like Google Drive, Notion, and Salesforce.Help Scoutdoes not provide detailed information on content integrations.
Tidiohas a marketplace for end-user integrations.Help Scoutintegrates with platforms like Shopify, Weebly, and Wix.My AskAIsupports a wide range of end-user integrations, including popular apps like Zendesk, Intercom, HubSpot, and Slack, as well as various messaging platforms.
All three platforms—Tidio,Help Scout, andMy AskAI—are GDPR compliant.Help Scoutalso complies with SOC-2 standards, a feature not mentioned forTidioorMy AskAI.
Tidiooffers varying levels of support based on the plan, from email support to dedicated success managers.Help Scoutprovides consistent support across all plans.My AskAIoffers tiered support, from web and email support in the Essentials plan to priority and dedicated success manager support in higher plans.
Tidiouses Claude (Anthropic AI) and in-house models.Help Scoutleverages OpenAI's API service for its AI features.My AskAIutilizes GPT-4o across all plans, with additional options like Claude and Gemini available in the Enterprise plan.
All three platforms—Tidio,Help Scout, andMy AskAI—provide API access, allowing for custom integrations and extended functionalities.
My AskAIstands out with its comprehensive AI features, cost-effective pricing, extensive integrations, and flexible support options, making it a strong contender for businesses looking to enhance their customer support with AI.
